1. Avi Auto Sales

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Magnolia, NJ

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Avi Auto Sales

2.4 (15 reviews)
Closed • 10:00 am - 7:00 pm

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Echelon Ford - Call wait time. Terrible customer service.

Echelon Ford

(30 reviews)

Must give Matt Synder and the Service Dept. a "big" shout out for their effort in getting the A/C…read moreunit in my car to work. On a recent trip to Jersey to visit family my A/C stopped working. I was able to leave the car with them that afternoon, with hope it would be repaired by Monday at the latest. This is the first point where I appreciated the fact they would look into my problem, knowing they had other cars in their schedule. The initial cause was found and part ordered. It was lost by Ford in transit to dealer. At least someone realized that fact and reordered the part. The major problem was a puzzlement that codes couldn't clearly identify. An educated guess resulted in the correct complete fix of the problem. Since the car wasn't completed by Monday, I had to make other plans to return home to central PA and prepare for a trip to SC. Felt comfortable leaving the car in Matt's hands. I appreciated how Matt kept me up to date with repairs. If I lived in South Jersey there would be a good chance that Echelon Ford be my dealer of choice.

When in for service appt. Mike was rude condescending and unprofessional. Service manager Tim was…read morenot much better. Refused to give me an estimate refused to work on my certified ford. Told me. I'm screwed. I would never ever go to this place. They are all about profit don't care about customers and is perhaps the most u professional interaction I have ever had kin my life would rate negative if it was an option

Avi Auto Sales - car_dealers - Updated October 2026

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