From the moment you walk in the door you are treated like family! The whole process was very smooth…read moreand I am so thankful I decided to shop at this location!! Huge shout out to Alex for being so awesome and helping me get into an amazing car! You definitely have a repeat customer for life!

I purchased a used 2020 Hyundai Palisade from Hessert Chevrolet of Cherry Hill on July 25, 2026…read more Unfortunately, my experience after the sale has been extremely concerning. Within roughly 10 days of purchase, I brought the vehicle back to Hessert because I was hearing an abnormal knocking/noise and seeing what appeared to be fluid leaking underneath it. I showed photographs of the apparent leak. I was advised that they could not identify a leak and could not duplicate the noise. I relied on that assessment and continued driving the vehicle. Approximately two weeks later, while my family was on vacation in the Georgia mountains, the Palisade experienced a charging-system failure and completely lost power. We were stranded and had to locate a mobile mechanic. The repair involved replacement of the alternator and service to the serpentine belt. Our documented repair subtotal was $950, and the breakdown forced us to remain in Georgia an additional night. Unfortunately, that wasn't the end of it. While driving home after the repair, the vehicle experienced another significant loss of power while I was traveling approximately 60 mph on Interstate 81. The vehicle eventually regained power, but after two power-loss events I was no longer comfortable simply treating this as an alternator-reimbursement issue. After returning home, I also photographed fresh fluid underneath the vehicle again--the same type of visible condition I had brought the vehicle back to Hessert about shortly after purchase. I am not claiming to know what the fluid is or what caused either power-loss event. Those are questions for qualified technicians. I sent Hessert a detailed formal written notice on August 18, followed by supplemental photographs of the continuing apparent leak. On August 20, I escalated the matter in writing to dealership management and requested principal-level review. I asked for a comprehensive inspection, transportation of the vehicle rather than having my family drive it back, reimbursement of documented emergency expenses, the relevant pre-sale/service records, and most importantly, a substantive written response regarding the vehicle. As of August 27, I have received no response to those written notices. I gave Hessert the opportunity to address this directly before taking the matter outside the dealership. I would still prefer a reasonable resolution. If Hessert responds or resolves the matter, I will update this review accordingly. I have retained the emails, photographs, repair documentation and other records supporting this chronology.

Excellent experience selling my used car. VIP Auto representative Tom Rescinito emailed me after I…read moresubmitted a KBB instant cash offer form. Two other dealers contacted me with offers but VIP provided top dollar for my car. Tom made the process easy and stress free; came to my house for an appraisal and called with offer in two days. After I agreed on the price, Tom delivered the check the same day. Through the entire process I never had to leave my house. Was much easier then trying to sell private and dealing with potential buyers/strangers, test drives offers, etc. If you need to sell your used vehicle, I definitely recommend contacting Tom Rescinitoat at VIP Auto. Thank you Tom!

I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

I have been using J&G for years and have always been extremely happy with their work. They are…read morehonest, reliable, and consistently provide quality service at fair prices.

Five stars because you can find acceptable care here at very low prices and they can perform minor…read moremiracles fixing them. The parking lot, so to speak, is mayhem. It is probably worth the effort

Great place to do business, friendly group of people walk in kindly your treated kindly…read more Used cars, plenty in all price ranges. If you are not mechanically inclined bring a friend or mechanic with you they have no issue with you doing an inspection before your purchase. I would highly reccomend to friends and family and i will be back for more reasonably priced vehicles in the future. We were treated with kindness and respect on this lot. No sales people trying to push a sale just an honest group of people who are trying to put reasonably priced cars on the road.

My car was impounded on Saturday at 1:00am. I was told I could pick it up before noon (Saturday), I…read morearrived at 11:15am and the place was closed! Came back on Monday, the next available day at 1:30pm. I was forced to pay $533 to get my car back. They charged me for four days when the vehicle was there for 2.5 days!! I could understand rounding up to three but but four is ridiculous, especially after showing up ten hours after being impounded! Complete scammers and disgraceful human beings. Couldn't imagine buying a used car there! STAY AWAY AT ALL COST, BUYER BEWARE!