It's impossible to talk to a human being by phone. I own three Teslas. I have tried so many times to call the service center, but each time, the connection becomes silent. read more

Don't mention you serve in the military! I purchased my 2nd Tesla today. I own a Model Y and just bought a Model 3 for my wife. No issues with the first place I bought my car North Jersey. This place seemed to be bothered by me being there. I was never able to get anyone on the phone and texts were answered sporadically. When we locked in our buy we were told there was the federal rebate, $1000 referral credit, ZERO sales tax, $2000 NJ rebate, and an additional $2000 rebate if I made less than $150k per year. After checking my details I was told the $1000 rebate was switched to $500 recently. When I showed here where it said $1000 she said "I don't know what to tell you". Another sales rep said "hey it actually says (UP TO) $1000 and that's only if you get a Model S. The rest are $500. They initially didn't credit the $2000 rebate because our mailing address is in VA. I am a NJ resident stationed in VA. This was not ever explained, but I was able to add it. I was then told I had to apply for the second $2000 rebate and it would take 3-5 days to complete. So my choices were to take delivery or return after this process was complete. We drove 3 1/2 hours to pick up this car. THEN I noticed $1,400 in sales tax. They then told me that a week ago it was changed from zero to 3% tax. I said I signed the paperwork before that went into place. Again I was told "I don't know what to tell you. Every comment was short and rude. I have never been treated with as much disdain for being there. I was treated this was in front of my wife and son. I love these cars, but I sincerely regret doing business with Cherry Hill (the place I call home). VERY Disappointed! read more

Tesla takes some getting used to. While the pandemic's aftermath has made buying any car a gruesome tale of short supply and egregious "marketplace adjustments" (eg price gouging on any make/model that you'd want in your driveway) the Tesla approach is almost reassuringly bloodless. Here's the car, here's the price and if we're in the mood we'll put you on our waiting list. And, if that disturbs you, tough... as Tesla's MSRP rises almost weekly due to the pesky dirth of the rare earth minerals we need to make batteries. You snooze, you lose. I was just curious as I have no desire to be on the bleeding edge of the first gen EV's but to a car buyer used to wrangling with the Brylcreemed reptiles who shill for the gas-powered legacy makes and hand out rebates like stale gummies, the over the top sanctimony and imperiousness of the Tesla process almost won my respect. Not enough to buy one but for some reason, I think I caught a glimpse of the future and it's not on the buyers side. No stale gummies today. Four stars. read more

Very professional, friendly sales people. Small parking but the inside is clean and quiet. Free coffee while you wait. Plenty of model options to choose from and colors. Good place to shop for a Tesla. High recommend to check the Tesla website first, in inventory since some Teslas have a reduced price but you might need to take a drive to pick your car. read more

Tesla Cherry Hill - Car Dealers Near Me - Cherry Hill, New Jersey

Staff made our car buying experience easy and were super helpful! Would buy another car from them in the future

Went there because I was curious about how the Tesla drove. Walked in and was right away greeted by a freindly man that let us test drive a tesla. We wound up not buying a Tesla but was given very good information. Was treated very well. If I ever decide to buy a Tesla I definately wll come here to buy it. read more

Excellent Service at Cherry Hill Tesla! The service writers are very professional and right on the stick. They get things done! Kudos to the service advisor, "Matti Conover" for her perfect service! read more

Tesla Cherry Hill - Perfect Tesla Service at Cherry Hill Tesla. - Car Dealers Near Me - Cherry Hill, New Jersey

Took my Model X in for service after I got Dashboard notification of a possible battery fuse issue. Service department at Cherry Hill is very well run, efficient, customer friendly, communicates well with waiting customers, an all around pleasant experience. Fuse was replaced, all other electrical systems were checked, cost covered under battery warranty. Two thumbs up read more

Bought a brand new Tesla Y it was the worst service and buying experience ever. Will never EVER buy a tesla again. Horrible, horrible service. When you need something you can never get anyone on the phone, or to receive emails. Sales and service horrible stay away read more

Ordering a used car? Well its gonna be dirty as hell & they won't let you test drive it. Say goodbye to your $500 deposit if you decide to walk away. read more

I picked up my car and it was a really smooth process leading up, Alexis was awesome and guided me through everything! She kept me updated and answered any questions I had about delivery. Upon delivery, there was a small dent in the vehicle, but Alexis helped sort out the issue in no time and I was still able to take a new, dent-free car home! Everything was done in a timely manner and she even stayed a little longer to make sure it did. 5 stars! read more

Tesla Cherry Hill - Car Dealers Near Me - Cherry Hill, New Jersey

The nicest group of people here. The service waiting area is comfortable, and they have coffee or tea on hand which is nice. The service advisor is superb, keeps me informed. read more

I picked up my Model X LR on Aug. 13, 2022 and the whole process was quick and easy. I had a few light scratches on the bumper and Tim my service advisor had Dee the detailer take care of it right away. Tim spent about 30 minutes going over the car & setup my key cards for me. Overall, it was a great experience and I my car. read more

I have to say, the service level has improved tremendously compared to my first visit. Will definitely be back if I ever need to service done. Great people! read more

Be aware, Tesla is all about sales volume and not quality or customer service. They provided an offer estimate for my 2020 Tesla and two weeks later they updated the offer to $4,000 less than the original. No valid reason for the reduced offer. Emailed the sales advisor for a credit of the order fee and didn't even get a response. It's all a numbers game for them. read more

I feel like some people in there are to quick to profile you ,and if u ask for a car wash after service they told me I can't have one ,I then asked if they can charge my car they said if!!!!! We have a charger available after I done spent 3,500$ in labor are u serious this is no good service is not good I recommend u go some where else read more

The service department is terrible. The lead time for scheduling an appointment is extremely long. Even for emergency it takes a week to obtain service. Calling them means waiting time for half a hour and more. read more

Very poor experience on the phone with Tesla Cherry Hill, NJ .... We ordered a Tesla just a couple days prior to the call. There was no VIN # associated nor specific delivery date yet. We had a family emergency where my mother who is on the order had to take care of an elderly member of the family and unable to take delivery as she would be in Europe. Tesla informed us that State of NJ will not access Power of Attorney. So, I asked for the $250 refund and I was told that that is not an option. That is pretty strict policy for a new coming manufacturer who doesn't even have a committed date for delivery. Definitely I didn't feel as a valued customer before handing over the $60K, what would happen after the delivery, I don't even want to imagine. Worse customer service!! I will be going back to my local BMW dealer to select a vehicle. read more

John at service was great! He's patient and is very knowledgeable. Took care of me and even tho I'm a novice with Tesla. He told me and show me answer. Highly recommended read more

Worse customer service ever!!! Calling to schedule service and was told everyone is out to lunch we can't help you, got a hold of sales person was told to go to website. No human interaction to get an issue resolved. Took my car in to service since door handle was not working and was told I can't come in without an scheduled appointment! When I complaint about the fact that I can't get a hold of anyone via phone I was told who did you talk too LOL read more

Absolute ass. Tesla roadside repairs service told me to go here and said I didn't need an appt because my issue made the car unsafe to drive. Called the service center to confirm it was okay to come. Arrived at 10:30am, place was totally swamped and I was told to wait in waiting room. At 1 pm I was informed this was not an issue they would be able to fix here and that I would need to go to a body shop. It took another 30 minutes for them to reassemble my car so that I could leave. I spent 3+ hours in their waiting room and left with my car still not safe to drive. read more

The folks at Tesla Cherry Hill are great. I've had a few issues with my car and each time I've been there, they've taken time to personally walk me through issues and concerns with the car. The communication prior to, during and after the service is also top notch. The waiting room is small and minimal, but there is free coffee and water. Tesla also offers FREE Uber rides home and back to the service center when the car is done and ready for pickup. I would definitely recommend the Cherry Hill, NJ location over the Devon, PA service center by a wide margin. read more

If you are looking at a Tesla, and are shopping for other premium cars...take heed. 1) Their service is not nearly on par with a 60, 70 or 100 thousand dollar price tag. 2) They try their best to isolate service department from consumers, leading to miscommunication, dropped services and lack of information. 3) they will promise you a loaner, than get you an Uber...Yes, This really happened, then they stuck me with the bill! 4) I called Tesla in Califonia, regarding my issues, and they would not hear what I have to say, instead, they forward me right back to the dealer I had issues. 5) Try and use their scheduling app. Most information does not get to the service department. 6) At Cherry Hill Tesla, you can speak to sales, not service, who then spins the conversation, until you hang up! (multiple events of this) 7) The service center at Cherry Hill damaged my steering wheel! read more

I purchased a Model X. There were some small issues that needed service. Somethings are understandable - such as not having as many loaners as expected, scheduling, etc. Logistical issues. But John the service manager (as described by another review) - was absolutely despicable. My car was left uncharged for over two weeks and the battery depleted to nothing. I got alerts all weekend about the dangers of it being so low but the service center doesn't work weekends and I could not reach anyone to charge it. When I called first thing Monday morning - they had no idea what had happened. When I asked to speak to the service manager, I was told he was in a meeting. I asked that he call me back as soon as possible - he never bothered to call. I received an automated text that my car was ready. When I went to pick it up, I asked for John again. He walked up to me and said what I can do for you? I brought up my situation and that I had expected a call from him as the service advisors were not knowledgable about my car's situation. He told me he was too busy and that I had already spoken to someone. I asked what was he going to do given the neglect to my car and the potential damage to the battery I received multiple alerts about. He said it was fine - there was no concern. When I asked if he could show me that the battery didn't receive any damage, he asked me to show him that it did. His arrogance, disrespect, and unprofessionalism was so offensive I have spent hours trying to reach anyone at Tesla to hold him accountable. When you spend over $70,000 or even $70, all people and especially consumers should be treated with respected. If I could return the car, I would - solely because of how offensive their service manager is. read more

Brent is the very best. I would have never gone through with the purchase of the car if not for his assistance. As an older couple, we did not want to convert over to an electric car because I could not understand the mechanics of it. He was calm, explained everything, professional, courteous, knowledgeable, I just cannot say enough nice things about him. The whole rebate got me flustered and he worked that out as well. I am very happy with my purchase and all of his assistance. The very best. This car is so amazing. read more

They have not been open that long. It would be helpful if they had a receptionist when you walk in and there is very limited parking on their lot. Employees seem knowledgeable and Freddy is very helpful. The cars are beautiful. read more

I picked up my car last week at this facility and I thought they were very patient and professional. I went to the service center to take care of a windshield issue and the service tech I was working with was really great. So glad I went here for my Tesla experience! read more

Great service! Love my car too! Was in and out very quickly which was great since I work nightshift.

I'm updating my previous 1-star review to a 4. I'm not sure what happened - maybe Tesla as a whole is more mature, maybe there's a new service manager, maybe I'm more lucky. In any case, I brought my car in for two services: replacement of a broken windshield, and a flat tire. Routine stuff, granted, but the service was on-time, I was kept informed, and things went much more smoothly. Now when you call, you can actually talk to a human being, and in general they seem to be much better put-together. A great improvement. They still need to have a much more personal touch (e.g. like at BMW where they assign you a service advisor who is personally accountable for everything), but things are better than my previous miserable experiences. read more

Tesla servicing should be absolutely minimal there is an electrical motor and a battery pack and not much else yet I find myself getting nickeled and dime make that 500 and thousand dollars to death after my last visit or changing a heat coil to the battery fluid orSomething that sounded quite insignificant if he was $1000 not only did the car come back after five days dirty but also was uncharged when I asked about don't you wash the cars they said well we stop doing that now $1000 to replace a heater coil and you can't spend another dollar to $10 to get the car washed very disappointed in Tesla very disappointed in Cherry Hill Service read more

Had an 8AM appt and Maddy was there to greet me. Awesome service. She spent time checking firmware for me and explaining some issues I was having. I needed steering control arm replaced under warranty. They did a great job. Glad I chose Cherry Hill over Devon. read more

I stopped in to the showroom yesterday to gather information. The sales person could not have been less interested. Kept telling me to go online for the information even though I told him that I'd already been online and wanted to ask additional questions. He had zero interest in speaking with me or selling me a car. He told me that the model 3 wouldn't be available for several weeks and, even though I told him that I didn't need the car before that time, he offered no info other than for me to go home and check out the website. I ended up walking out. I'd never go back to that dealership. There are just too many other options. read more

HORRIBLE representation of the company. John, the Service manager could not be more apathetic. When you spend that much money for a car, you expect that you aren't walking into a place where people just don't give a crap. The strategy is to say things like "I can empathize", and "I can understand how you feel", and then they do nothing. 100% useless. Take your business somewhere else. read more

I ordered my Tesla Model 3 on October 7 2019 I was super excited! I was originally suppose to take delivery 2-3 weeks but my car was pushed back to 5-6 weeks.. so I began with a ok experience with Tesla.. after my car I guess was starting to be built Alexis Puhl contacted me about setting up orientation after completing that she helped me step by step on how to complete my purchase! I would email at all times of the day from 4am-10pm and she would reply almost immediately! She had all the answers! She made the buying process super easy for me! She never got frustrated with me or anything!!!! If you go to Cherry Hill and have Alexis you WILL have a great buying and delivery experience with her! I also had Dave helping me and he was super helpful and helped get my car adjusted to me and my phone to pair up with the Tesla (my phone for a while wouldn't connect it was super weird) he was also super nice and super helpful! Again if you have Alexis or Dave you're in great hands! read more

Could not haver been a better buying experience. We were greeted when we arrived and promptly directed to the new vehicle delivery area. It was clean, well lit and modern with our vehicle inside on the charger. Both the Tesla and paperwork were ready. I really appreciated the no waiting, no nonsense approach of Tesla. Mario was very knowledgeable, helpful, and polite. He answered all of our questions. The car's driver interface is intuitive so it was quite easy. Driving it home was a treat too. Best car buying experience I ever had. If you value your time, do it on line and show up when scheduled. thanks read more

I just got back from picking up my 2019 Tesla Model 3, and I wanted to write this review before I forgot anything. I won't be writing about the car itself, as that is not really what this review is for, but rather I will be writing about the dealership. The first thing I noticed is that there are not many parking spaces in their lot for shoppers. If I could suggest anything at all, it would be either to expand their parking lot or shuttle employees from a remote location in order to free up space for customers as well as charging stations. This is the only problem I found at Tesla of Cherry Hill. When I entered the dealership, I noticed a few things that were a bit strange, but in a great way. There was one example of each model on display. A model 3, S and X. Along the walls were large touch screen displays to answer some of the basic questions regarding electric vehicles, charging and solar generation. The lack of clutter gave the dealership a distinctly open and friendly feeling. There is also an amazing thing: It's paperless! A great thing to do in this day and age. I was greeted enthusiastically by what I assumed was the manager. He introduced me to Rodney, the sales associate. As Rodney took me on a tour of the Tesla Model 3, I became more and more comfortable not only with the product but Rodney's style of presentation. He was able to answer any question that occurred to me at the time and was very sincere in his desire to help me. It was at that moment, that I knew that I was going to put a downpayment on a vehicle. Rodney made the task of navigating the registration and deposit process easy. This is the first time I've ever left a dealership with great feeling, rather than the feeling of going through financial combat with someone who's only job is to separate me from my money! Rodney suggested that when I get home, to register on Tesla's website, which might substantially decrease the lead time of me receiving my car. On the website, it makes a point of mentioning three weeks wait time. Once I registered, the website came back with an approximate wait time of two weeks. By the time I was on the phone with my car insurance company fifteen minutes later, Alexis called me to tell me that I could pick up the car today. So basically 24 hours after my order! Alexis had a very funny relationship over the telephone and SMS regarding all of the paperwork and necessary documents necessary when buying a new car. Now, remember, Tesla is environmentally friendly and paperless, so Alexis had me photographing title, registration, tags, and insurance. All necessary in the process. Throughout the process, Alexis was so understanding of all my questions and photos that seemed to turn out, well, not the best. She even called me this morning to remind me of our meeting and to see if she could answer any questions and that I had everything I needed before I left home. Once I arrived at Tesla, Alexis and Devon were there to greet me and to assure me that it was going to be a fun day to learn about my car. While Alexis took care of my trade-in, Devin and I ran through the paperwork for the completion of the sale. From there, I started learning about the car. Devon first started me with charging, which I guess is the logical place to start. We then went through the systems and interesting things that nobody usually tells you about the new car you just bought. Suffice it to say that I really had an enjoyable time learning about my car thanks to Devon's sense of humor. Before I left, Alexis came back to give me my tags, and a leash for my dog that I forgot to take out of my trade-in. I can't believe how thoughtful Alexis was. We spoke again, and she gave me some great advice. Finally, Alexis just emailed me regarding some questions I had regarding adapters for the charger, long after she should have been off the clock and at home beginning her weekend. I have to say from the moment I stepped into Tesla of Cherry Hill until the moment I drove off in my new car, I never had a problem, issue, or concern. Everyone was super pumped about the product they represent, and it shows. They also made me feel part of the Tesla family, however, not in the cliche way that one normally hears when they drive off the lot with a car the salesman is glad to get rid of. Part of the family in the sense that these people truly cared. read more

Face-to-face, the folks are pleasant and helpful. However just try to get them on the phone! You will have a better chance sighting Bigfoot than getting a human being. The phone trees invariably shoot you into voicemail, and then they don't return your calls. When I had my car in for service, I called multiple times for updates, and no call-backs. Often the mailbox is full, so you can't even leave a message. I had to physically drive to Tesla to get information. While there, the service guy said "haven't you been getting our texts?", to which I replied, "you mean to my home land-line phone?" They rely to a fault on technology. "Use the app to schedule". Well, the app wouldn't accept my home address, so I couldn't proceed. "Use the chat function on Tesla.com". The first few times it greyed-out (no one available?) When I did get through, I waited 10 minutes for someone (likely a bot) to initiate the chat. After ten minutes of messaging, "Stephanie" advised I call the service department at my local Tesla! What do you think I've been trying to do, Stephanie?! Hello ! Sometimes an actual human is required, Tesla. Please step up your customer service to match the quality of the cars. It is the only chink in the greatness of the brand. read more