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    CarMax

    2.5 (60 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 weeks ago

    Services - CarMax

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    The car we went to look at.
    Dominique S.

    Worst car dealership EVER!!! Came in on Veterans days at 10am. Dealt with Kyle. HE KNEW NOTHING AVOUT THE CAR!! My friend and me had previously spoken to David over the phone. When arriving we found out the interest rate wasn't 19%!!I checked TruCar and the price at Carmax was doubled !!! They didn't inspect this car properly because upon doing a inspection ourselves we found food rapers! Save your money and go where it's valued.

    I just can't wait to drive it.
    Adrea M.

    In February 2019, I saw a 2016 Hyundai Elantra GT on line and just had to have it. I really wanted an SUV, but at that time my credit wasn't so good and I didn't have much to put down my payments would have been way too much to handle. So I bought the Elantra, which I absolutely adored. When my accident case settled, I paid the Elantra off, in full. Then I started looking for an SUV. I went back to Carmax on Tuesday, February 25th and saw my salesman, Greg. My daughter & I purchased a 2019 Ford Focus Hybrid. It was pretty much brand new. I live in the woods and we have a lot of deer because there's no hunting where I live. The headlights were horrible. I sent a text to Greg and told him I needed to give the car back. My daughter looked again at the website and saw a 2017 Buick Encore Essence and put it on hold. (It wasn't available earlier in the day on the 25th, because someone already had it on hold.) Our appointment was at 1:30 in the afternoon. I decided to go in the morning anyway. Greg came in on his day off and we swapped out the Focus for the Buick. I can't begin to say how fantastic the car buying experience is at Carmax. No pressure like at a dealership. My trade in on the Elantra was almost what I paid for the car in the first place and I put it all down on the Buick. My interest rate went from 15% on the Elantra to FIVE PERCENT on the Buick. I couldn't pass up this deal. The service department is also fantastic. I go to them for all of my service. They know who I am by name. I feel like I'm part of a family, not just another commission. I would never go to a dealership again, going to Carmax is like going to a car store. Also, at a dealership it takes at least 8 hours to purchase a vehicle from soup to nuts. I was at Carmax at 11 AM, Greg got there at 11:20 and I drove out in my new vehicle at 1:00, I couldn't be happier.

    Looks good from far, not so nice up close.
    Stephen M.

    From the beginning this was looking like a 5 star review. Everything from the greeting to the streamline approach to selling a car. We bought a 2017 Ford Fusion on March 7, 2019 and when we went out to the bay we found a nice big yellow ribbon on the car. Then we walk up to the car and it's filthy. I asked the salesman what's going on with this and he said they run it through the car wash and that's it. Water spots, smearing, couldn't see out the windows they were so bad. This really surprised me since they really seam like they have the car sales process so streamlined. All they need is some chemicals and a detailer and this could have been a five star. Very upsetting. My recommendation, don't sign until you look at the car after it has been "cleaned". Good luck.

    New air filter next to what they left in my truck.  Note, truck only had 19k miles.  Unbelievable.

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    11 months ago

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    6 years ago

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    2 years ago

    Carmax is best who looking for 2nd hand cars and service department workers well specially Brandon very helpful they customers.

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    1 year ago

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    6 years ago

    One of your trucks carring a full load crossed over 3 lanes and cut me off. To get to an off ramp.

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    7 years ago

    Great experience! I got my car in one day for a great price! I love my car and I'm very happy with my purchase.

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    9 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Took that one to my mechanic and he was very happy with the car except he said the front rotors were old and needed to be changed.

    Mentioned in 3 reviews

    Read more highlights

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    VIP Auto Outlet

    VIP Auto Outlet

    (39 reviews)

    Excellent experience selling my used car. VIP Auto representative Tom Rescinito emailed me after I…read moresubmitted a KBB instant cash offer form. Two other dealers contacted me with offers but VIP provided top dollar for my car. Tom made the process easy and stress free; came to my house for an appraisal and called with offer in two days. After I agreed on the price, Tom delivered the check the same day. Through the entire process I never had to leave my house. Was much easier then trying to sell private and dealing with potential buyers/strangers, test drives offers, etc. If you need to sell your used vehicle, I definitely recommend contacting Tom Rescinitoat at VIP Auto. Thank you Tom!

    I am sharing my experience to help others make an informed decision…read more I purchased a BMW SUV from VIP Auto, and since the time of purchase, the vehicle has had ongoing mechanical issues that have significantly affected its reliability. The vehicle has spent more time being repaired than driven. I made multiple attempts to have these issues addressed through VIP Auto, but I was turned away on several occasions or unable to receive consistent support. While one member of management did assist with some repairs, the overall condition of the vehicle at the time of sale raises serious concerns. After the purchase, I was informed by BMW service professionals that the vehicle showed signs consistent with prior accident-related damage, including observations made during service. This concern was also acknowledged in follow-up discussions. This information was not disclosed to me at the time of sale, and I was not provided with a vehicle history report such as a Carfax prior to completing my purchase. Additionally, there are visible areas on the vehicle that appear to have been repainted. This would have significantly impacted my decision to proceed. I also purchased an extended warranty, which I continue to pay for; however, it was extremely difficult to find a repair facility that accepted it. By the time I located a participating mechanic, much of the coverage period had been lost. After seeking service directly through BMW, I was presented with thousands of dollars in necessary repairs. Even with partial assistance from the dealership, I still incurred significant out-of-pocket expenses, including tires and ongoing repairs. To this day, the vehicle still requires service. In addition, I was placed into a high-interest loan and attempted to contact the salesperson regarding refinancing, but I did not receive a response. Due to the repeated mechanical issues, concerns regarding undisclosed prior damage, and ongoing financial burden, I have explored my rights under New Jersey consumer protection and lemon law guidelines. This has been an extremely difficult and costly experience. I strongly encourage anyone considering a purchase to obtain an independent inspection, review all vehicle history reports, and carefully evaluate warranty and financing terms before proceeding.

    Tesla Cherry Hill

    Tesla Cherry Hill

    (36 reviews)

    Don't mention you serve in the military! I purchased my 2nd Tesla today. I own a Model Y and just…read morebought a Model 3 for my wife. No issues with the first place I bought my car North Jersey. This place seemed to be bothered by me being there. I was never able to get anyone on the phone and texts were answered sporadically. When we locked in our buy we were told there was the federal rebate, $1000 referral credit, ZERO sales tax, $2000 NJ rebate, and an additional $2000 rebate if I made less than $150k per year. After checking my details I was told the $1000 rebate was switched to $500 recently. When I showed here where it said $1000 she said "I don't know what to tell you". Another sales rep said "hey it actually says (UP TO) $1000 and that's only if you get a Model S. The rest are $500. They initially didn't credit the $2000 rebate because our mailing address is in VA. I am a NJ resident stationed in VA. This was not ever explained, but I was able to add it. I was then told I had to apply for the second $2000 rebate and it would take 3-5 days to complete. So my choices were to take delivery or return after this process was complete. We drove 3 1/2 hours to pick up this car. THEN I noticed $1,400 in sales tax. They then told me that a week ago it was changed from zero to 3% tax. I said I signed the paperwork before that went into place. Again I was told "I don't know what to tell you. Every comment was short and rude. I have never been treated with as much disdain for being there. I was treated this was in front of my wife and son. I love these cars, but I sincerely regret doing business with Cherry Hill (the place I call home). VERY Disappointed!

    Tesla takes some getting used to. While the pandemic's aftermath has made buying any car a gruesome…read moretale of short supply and egregious "marketplace adjustments" (eg price gouging on any make/model that you'd want in your driveway) the Tesla approach is almost reassuringly bloodless. Here's the car, here's the price and if we're in the mood we'll put you on our waiting list. And, if that disturbs you, tough... as Tesla's MSRP rises almost weekly due to the pesky dirth of the rare earth minerals we need to make batteries. You snooze, you lose. I was just curious as I have no desire to be on the bleeding edge of the first gen EV's but to a car buyer used to wrangling with the Brylcreemed reptiles who shill for the gas-powered legacy makes and hand out rebates like stale gummies, the over the top sanctimony and imperiousness of the Tesla process almost won my respect. Not enough to buy one but for some reason, I think I caught a glimpse of the future and it's not on the buyers side. No stale gummies today. Four stars.

    CarMax - carbuyers - Updated May 2026

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