Sold my Tiguan at the same day because my buyer have financial problem and my flight's next day. I was just about to sell it to other dealers with much cheaper price before my friend suggested me here and they gave me the same price as my private sale. (Still lower than marker price for sure but I've checked at least 3 other places they have the best price). The whole process was nice and quick, staff are friendly and I got my check with exactly the quote amount the same day. read more

Horrible experience. I paid in full in cash, and the sales team gave me some line about processing for 10-15 days rather than give me the title. When I called and asked about it I was screamed at over the phone and hung up on. Moreover the car reeked of cigarettes which was not noted in the ad, and Carmax tried to get it out twice and failed with the smell getting covered for 12 hours then back in full force. They offered to replace the windshield which was chipped but only made a safelight appointment and replaced it with a non OEM part, and refused to use the OEM part. I returned the vehicle and made them give me my money back and never want anything to do with Carmax ever again. Fuck Carmax they give you nothing but trouble and grief. read more

It's been a long time coming for me to sell my car. Thank goodness I didn't do so before Carmax was a thing...seriously. When I was looking for quotes, I noticed Carmax ALWAYS gave me the highest bid. So I decided to go with them. On the day that I chose to sell my car, they had an opening that same day as well. say WHAT?! Most other places would've been booked out already. Took about an hour to drive there. When I got there, I was impressed how spacious and clean the building interior was. The inventory lot was also huge. When I walked in, my name was on a screen showing that I had an appointment, and the check-in guy pointed me to the Business Office. When I got there, I had to scan a QR code, enter in my offer code that was emailed to me, and pass off a copy of my car key. Not even 5 minutes in, a Carmax representative went out with a clipboard and my key and started appraising my vehicle right then and there. Needless to say I was anxious, thinking that my mileage getting there would've affected my appraisal (I know, silly me...) After the appraisal, I was so shocked to see that they matched my appraisal online and there were NO HIDDEN FEES! What they said they would offer me was what they were offering right on the spot. They gave me time to clean the car and collect any last minute belongings. That was probably the most bittersweet moment of them all - saying thank you and goodbye to my car that I no longer needed. I drove the car into the service area, and they started cleaning and removing the plates right away. Dawn was an amazing representative that took care of finalizing the documents, and made the transition from car to check super personable and human. Altogether, this transaction took about an hour and 15 minutes, which is also wild because I wasn't expecting such a smooth transaction. I'm super thankful for Dawn for her amazing customer service and this Carmax for an efficient transaction! May whoever gets my car next take it to make some amazing life memories - both mundane and adventurous! read more

CarMax - Saying goodbye to my midnight grey Honda CRV LX AWD 2019!! - Car Buyers Near Me - Maple Shade Township, New Jersey

Purchasing a car through Maple Shade CarMax turned out to be a very negative experience - mostly due to the Service Manager, Derek, who refused to replace my tires after my own mechanic determined the car was sold to me with only 10% tread left on the tires, which were original to the 2018 vehicle. I called CarMax corporate customer relations and spoke to Nick, who tried to work with Maple Shade to have them replace my tires for free, but Derek refused and instead only offered to sell me 4 new tires at cost. They ended up putting the cheapest new tires they could find on my car with cost to me approx $250 instead of absorbing the cost themselves. It left such a bad impression on me, I am telling everyone I know about my bad experience, including writing this review. read more

Bought my Nissan Titan from Miguel last week and I couldn't be happier. The vehicle is in excellent condition. The entire sales experience was positive from start to finish. There was no high pressure sales tactics, start to finish I was done in an hour. read more

I wish I have read some of these reviews before wasting my time. I purchased a vehicle paid for the transfer; everything was fine. Online the color looked a little different than in person. I used the 10 day return policy and exchanged it for another vehicle. And this is where it went wrong. The night I purchased it; I heard a slight knocking sound on the passenger side which immediately caught my attention. I said I will call the next day, because they were already about to close, it was raining really bad, I lived an hour away, and just wanted to get home. According to the SO-CALLED check point that they do, I surely didn't think it would be anything serious. However, I drove it home an parked it'. The next day, I got caught with my business and had to also start training at a new job. I forgot to call, and because I didn't drive it for a few days after purchase it was parked it kind of slipped my mind. When I did drive again, I called to make an appt, which they said they was booked up for weeks, which NOW I know why clearly, they sell garbage. But I was told I could take it to the closet one near me which might have a sooner appt. I called scheduled an appt which was about a wk out, I missed that appt, because again I own my own company, and started a new job my schedule is super tight. The closet shop to me is about 40 mins away, so I rescheduled it again, and dropped it off. That was on a Monday, Monday evening before they were about to close, I called, they claim they didn't hear anything, I explain exactly were the noise was, which you couldn't help but hear it, Tuesday comes around, I heard nothing back, Wednesday, I literally called about 6 times to the shop trying to get someone, I kept getting sent to voicemail, or no one will answer, they will take a message someone will call me back they never did, nothing but excuses. I finally kept calling until I got someone, to be told it was still being diagnosed, they wasn't sure of the problem, and if they don't have the part, or able to fix it, they will take it to the dealer, and I could come pick up a loaner from them....What a joke, my temp tag is still on this vehicle and does not expire for another 2 weeks, which explains about how long I had this vehicle. I understand very much so that these are used vehicles. But, to sell vehicles that immediately breaks downs, and according to the reviews from many sites complaining about this with Carmax. This is the type of business they do. For someone to purchase a vehicle for it to immediately go into a shop and pay a car note on a loaner because that is what I will have to drive until only they know, while praying it's nothing to serious. NO ONE in 2025 with all of the other things in life that people have to deal with, will be willing to buy a headache or be willing to do business with a place like this. This is insane and the fact they shops are booked out for WEEKS from what I was told says a lot to me. I am so pissed, I will just go with the flow of the situation, because I am sure it will anger me more to complain to a company that absolutely does not care about their customer service, or the conditions they sell these ragged vehicles in, because if they did, they wouldn't do it. I blame myself, because no matter how late it was, or hard it was currently raining, and how bad I just wanted to get home I should turn around and took it right back. So, please don't be me...Save yourself the headache and go somewhere that sells reliable vehicles. FYI: I don't care about being offered a loaner, if I wanted to drive around in a temporary vehicle, I would save myself this headache and just paid for a rent a car. I wouldn't recommend Carmax to my EX-HUSBAND and trust me only if you knew. read more

I had a great experience today selling my car! The entire process took about 1hour and half. I would deff recommend checking out CarMax. The building was clean, free coffee and a snack vending machine. They even sent me a Lyft home after I sold my car. The only thing that I would recommend is having someone walk you through the process and who you will speak to, expectations, and how long will you be there for. I was not sure if I would be there for 10 minutes or 20 minutes. read more

Let's be honest, when a dealer group says that they have "streamlined the automotive purchase process" rest assured they've streamlined it to their advantage with the consumer given far less leverage in the proceedings. CarMax is a used car supermarket for buyers who hate the adversarial nature of buying a car and are willing to believe that the dealer has their best interest at heart. The onus is still on you to properly research the vehicles at hand and to evaluate their history and mechanical fitness. That means getting the reports and having independent eyes take a look. Let's be clear, their inventory is not pristine "best of the best" type stock, these are used cars in the extreme. So, accepting a one price fits all approach is not your best play and will cost you. I also didn't care for their cavalier "trust us" attitude towards research and their aforementioned hard line approach to negotiation as in, the vehicle is already rock bottom. Bullshit. This may work for some novice buyers who get hives at the thought of pushing back in their own self interest, but for the rest of us, no sale. read more

Carmax is best who looking for 2nd hand cars and service department workers well specially Brandon very helpful they customers.

If I could give a zero rating I would! STAY AWAY!!! Worst car buying experience, their cars are junk lemons and their leadership team even worse! We were able to drive our 2023 Buick Enclave for 1 month before it broke down, was in their shop for 2 months, no one could figure out what was wrong with it, sent it over to GM and they could not figure it out either.. I was given the option to do a buy back but when I went to do that their story changed and I have been fighting them for weeks !!! I reached out to their CEO Bill Nash begging for him to contact me directly so we could come up with a resolution that would work for everyone, but I never heard from him! I just kept getting calls from the store personnel after requesting not to deal with them . At one of my visits to their repair shop, I witnessed a couple walking in complaining about a major issue they had with a vehicle they had purchased the night before and I also have talked to other people who personally had issues with their vehicles and had to return them.. Do yourself a favor and RUN AWAY as fast as you can!!! read more

Worst car dealership EVER!!! Came in on Veterans days at 10am. Dealt with Kyle. HE KNEW NOTHING AVOUT THE CAR!! My friend and me had previously spoken to David over the phone. When arriving we found out the interest rate wasn't 19%!!I checked TruCar and the price at Carmax was doubled !!! They didn't inspect this car properly because upon doing a inspection ourselves we found food rapers! Save your money and go where it's valued. read more

CarMax - The car we went to look at. - Car Buyers Near Me - Maple Shade Township, New Jersey

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In February 2019, I saw a 2016 Hyundai Elantra GT on line and just had to have it. I really wanted an SUV, but at that time my credit wasn't so good and I didn't have much to put down my payments would have been way too much to handle. So I bought the Elantra, which I absolutely adored. When my accident case settled, I paid the Elantra off, in full. Then I started looking for an SUV. I went back to Carmax on Tuesday, February 25th and saw my salesman, Greg. My daughter & I purchased a 2019 Ford Focus Hybrid. It was pretty much brand new. I live in the woods and we have a lot of deer because there's no hunting where I live. The headlights were horrible. I sent a text to Greg and told him I needed to give the car back. My daughter looked again at the website and saw a 2017 Buick Encore Essence and put it on hold. (It wasn't available earlier in the day on the 25th, because someone already had it on hold.) Our appointment was at 1:30 in the afternoon. I decided to go in the morning anyway. Greg came in on his day off and we swapped out the Focus for the Buick. I can't begin to say how fantastic the car buying experience is at Carmax. No pressure like at a dealership. My trade in on the Elantra was almost what I paid for the car in the first place and I put it all down on the Buick. My interest rate went from 15% on the Elantra to FIVE PERCENT on the Buick. I couldn't pass up this deal. The service department is also fantastic. I go to them for all of my service. They know who I am by name. I feel like I'm part of a family, not just another commission. I would never go to a dealership again, going to Carmax is like going to a car store. Also, at a dealership it takes at least 8 hours to purchase a vehicle from soup to nuts. I was at Carmax at 11 AM, Greg got there at 11:20 and I drove out in my new vehicle at 1:00, I couldn't be happier. read more

CarMax - I just can't wait to drive it. - Car Buyers Near Me - Maple Shade Township, New Jersey

CarMax does not honor the extended warranty that I purchased for 60 months / 100k miles. My engine burns oil and needs to be replaced per their in network Repair Pal mechanic but CarMax are falsely claiming that it is not covered and aren't paying for the engine replacement. It took 70 days to get my car back. I had to pay out of pocket over 10k, and dealing with the Assurant company to get the warranty claim processed was a nightmare. read more

It's my first time car shopping, wasn't greeted at the door. Was asked my price range and was told to go outside and look. No customer service. After looking through the whole lot , alone, I walked back in and was not greeted. I found the man that I originally addressed and he asked if I saw anything and he couldn't walk me through any price quotes. He insisted I had to do it online and there wasn't anything else he could do. Might I add he initially stated they had more options online , but back petalled and claimed the lot was all they had. I wouldn't recommend anyone waste their time and/or money at this unapologetically crass establishment. read more

The sales manager, Patrick McKeown, is an unprofessional and condescending individual and I am sad to say that his demeanor makes the entire location toxic. I sat and listened to him badmouth customers and employees to other employees within ear shot of customers. He hovered over female associates in an inappropriate manner and walked the room as if it was his kingdom. Then, he coughed (with evacuation of mucus) with his mask down while sauntering out for the evening. I would never return under his reign. read more

Took my extra vehicle to Carmax in Maple Shade.The process was seamless. Kendra exceeded my expectations. Would definitely recommend to a friend. read more

Walked in and didn't like the fact you have to go through the front door just to get to the locked up parking lot. Buttttt there was no pressure once we got to lot. Talked to steve and he let us know the cars were open and if we found something we liked to just let him know. Hands down best car shopping experience ever. Will be back when i decide i want to purchase. Great company car max. Bravo read more

From the beginning this was looking like a 5 star review. Everything from the greeting to the streamline approach to selling a car. We bought a 2017 Ford Fusion on March 7, 2019 and when we went out to the bay we found a nice big yellow ribbon on the car. Then we walk up to the car and it's filthy. I asked the salesman what's going on with this and he said they run it through the car wash and that's it. Water spots, smearing, couldn't see out the windows they were so bad. This really surprised me since they really seam like they have the car sales process so streamlined. All they need is some chemicals and a detailer and this could have been a five star. Very upsetting. My recommendation, don't sign until you look at the car after it has been "cleaned". Good luck. read more

CarMax - Looks good from far, not so nice up close. - Car Buyers Near Me - Maple Shade Township, New Jersey

Carmax was low pressure on the sales side. I am disappointed in the fact that the truck I bought was not cleaned well at all. Furthermore, when I checked the air filter 2 days after the purchase, I was amazed at how filthy it was. This is something on their supposed check list. See picture. At that point, I replaced the air filter and changed the oil as I don't trust that they did. After cleaning the truck, I'm happy with it but I would look closer if I buy from Carmax again and I would definitely avoid having them work on my vehicle. read more

CarMax - New air filter next to what they left in my truck. Note, truck only had 19k miles. Unbelievable. - Car Buyers Near Me - Maple Shade Township, New Jersey

For the 'Service Department" We bought a Mercedes Benz on 9/10/18. Add the $3k for the 'Warranty'. Less than 24hours later, on 9/11/18, the sunroof won't close. IT HAS BEEN 22 DAYS and they STILL HAVE THE CAR with no repair date in sight. Ryan and Derick have been ineffectual and unprofessional in handling this matter. This was the second car I bought from CarMax and it will be the last. read more

Not sure if Carmax goes out of their way to deliberately hire the least helpful people at their dealerships? Apparently no one here wants any business. I walk in prepared to purchase a car and no one makes any sort of attempt to help me whatsoever. Everyone is beyond rude and acts like answering basic questions is a burden for them. Beyond that, most of the cars in the lot are in TERRIBLE condition. Interiors with faded plastics, broken buttons, pushed in speaker grills, burn holes in the seats, and whatever cleaner they use when they "detail" (if you could even call it that) give the cars a horrible overpowering chemical smell. It's honestly beyond me why anyone even buys a car from this joke of a dealership. (Or how anyone is even ABLE to. What's the secret code you have to give to get any sort of basic service or acknowledgement?) I really can't imagine every Carmax is managed this poorly? Either way, their location in Maple Shade is an absolutely waste of time read more

Bought a car in TN several years back - was a great experience. Tried to buy a car at this location (Maple Shade NJ) - terrible experience. I will keep this brief- salesmen Tim Brotzman was a decent guy- but ill informed of the process, no follow through, does not stand behind customers with a bad experience (he vaporized). I had a car brought up from another location - I told him NOT to transfer it for the $99 fee if it had body work or had been painted. Maybe a listening problem? They tried to show me the car in the dark, in the rain. I asked them to bring in the car and dry it off which he readily did. After closer examination - the car had been painted (BY CARMAX!)- so obviously they knew. The hood and sides were significantly scratched- the car appeared to be street stored under sappy pine trees. After repeated phone calls- I cannot get the $99 refunded (multiple messages to Mark/Chris whoever they are). Avoid this outfit altogether. Get a certified pre-owned elsewhere- anywhere but this place. I am just getting started on social media - I will be spreading the word all over.... read more

Super sketchy. I was told not to cash my check. I was told to deposit the check instead. Weird, but whatever I obliged. I deposited the check. I then began wondering why it's taking so long to hit my account. I called my bank. CarMax HQ isn't ready to release the funds. I was not informed of any of this beforehand. Still waiting. Super sketchy business practices. read more

I bought a used Ford Escape from this location and I am very happy with the vehicle. The staff member who helped us look at the cars was very conscientious of our budget and didn't show us anything above the budget we had which was nice. I didn't feel like I was being upsold on features I didn't want. I believe we were told they work on commission, but based on number of sales rather than total cost of sale which makes it a nice no pressure environment. I would give this place 5 stars, but they try so hard to sell you their in house warranty which personally is a big turn off for me. It isn't that good of a deal for the warranty and I had to say more than 5 times that I wasn't interested in the warranty. But this is an issue with CarMax itself, not this particular location. Just be wary you will have to stand your ground for a very long time in order to not have the warranty program forced upon you. Perhaps the nicest part about the whole process is they take care of ordering the plates for your vehicles for you and you go directly to CarMax to pick them up. Anyone who has been to the New Jersey MVC knows that any way to avoid that place is a blessing. Overall I really enjoyed the purchasing experience from CarMax, but they need to lay off pushing the warranty program. read more

I shopped for a car online and shipped it up from Maryland. After getting the car and having my mechanic take a look he was not happy with the condition of the car and recommended I take it back. That night I went online to look at the current inventory and found another car I liked and put a hold on it and schedualed a test drive the next day. I went back ,told them I wasn't happy with the first car I had picked and it literally was a NO Hassle return.My salesman said no problem and only asked why I was returning it there was zero pressure. I then took the second car for a test drive,liked it even more. Took that one to my mechanic and he was very happy with the car except he said the front rotors were old and needed to be changed. I made an appointment with the service dept ,they evaluated the car rotors and agreed to not just change the two front but to change all 4 at no cost to me because it was covered under the 90 day protection. I have had wonderful customer service through out my experience with everyone there and this has been such an easy car buying experience. read more

Scammed!! Do not purchase a car from CarMax!! I had the absolute worst experience ever at Carmax Maple Shade. After purchasing two other cars from Carmax, I can confirm that I will never purchase a car from them again. I have been carhunting for sometime now. I finally found the exact car I wanted on Carmax's website. Unfortunately, the car was located in Florida. I paid the $699 fee to have the car shipped from Florida to Maple Shade, NJ. Prior to the car being shipped, I was told by Joe from Maple Shade that the car was being inspected for quality, odors, liens, etc. before being shipped. The 2019 Honda Civic Sport was supposedly inspected two times before it left for NJ. Upon it's arrival, it was supposedly inspected a final time before I was informed of it's arrival. On the day of my test driving appointment, I was greeted by another worker named Jack. From the beginning of the appointment, Jack was rude. He pulled the car around for me, I noticed immediately that the tire was sliced and the rim of the car was damaged. When we brought it to Jack's attention, he said he would bring it to his manager's attention. After the test ride, we learned that Jack did not inform his manager "because he couldn't find him." He asked if we would like for him to call him. We said yes. After more time of them "inspecting the car". The manager decided the slice in the tire was according to their standard. That they would sell the car with the slice in the tire. When asked to show in writing what these "standards" were, they could not produce them. Apparently CarMax's standards are to sell damaged vehicles and try to hide it. I am now out of the nonrefundable $699 fee and a car. I would never buy from a company with such low standards. Be careful with what you are buying! I trusted when I paid the $699 that it was truly inspected read more

Sold my car 4 weeks ago in which I would say they did honor the price that was offered online which was more money that what I owed to the bank and once we went through the process they cut me a check for the difference. 4 weeks later and my loan still has not been paid off , I have reached out several times on the phone and they keep saying they have sent out a check and tell me to reach out to my bank which i did several times, or they would call me back or email me !!!This is so poorly managed by the business office in this location. Me as costumer should not have to go through this ....... I don't think I would have went through this if I new it was going to be such a headache and negligence read more

my car is great but Carmax customer service is shit! we recently received active military order to go overseas and wanted to ship the car. we were give. the run around saying we could but then we couldn't. Then we were told we could but needed the title....um hello....obviously we can't have the title because we are still paying on the car. then we reached out to the shipping depart and asked if we could ship the car. They said Carmax can't ship internationally. okay that's fine but then we proceeded to ask can we ship the car if we don't go through you and ship the car internationally with a third party. we then receive an email "we don't ship internationally" there was no email greeting no ending greeting nothing just pure flat out unprofessional rudeness. I swear if I could give this car back and not do business with Carmax I would. Clearly whoever is working in the customer service department needs a refresher course on professional response and reading. Now my complaint is not with the maple shade office itself but it's definitely with customer service. The sad part is we have bought three cars from Carmax and not one time before have we experienced this from this. Super disappointing and we will NEVER buy another car from them read more

Opened September 2016, it's so new that I didn't even know there was a CarMax closer to me in Brooklyn than East Haven, CT, but here it is! Turnersville location is 30mins yet further, so nope. It's the familiar reliable CarMax experience with a vast array of every type of vehicle on the lot for test driving & purchase, no-haggle prices, high-quality refurbished and sought used vehicles (new cars not at this location, albeit 6 others do), on-site paperwork processing, online shopping for specific on-lot vehicle photos and details, well-trained advisors, and nice amenities like plush seats and refreshments for an often long vehicle choosing process. The experience here continues the CarMax standards which is to say they've caring, friendly, no pressure, and knowledgeable staff. After buying cars 2x before, all with awful high-pressure sales people with many unscrupulous tactics done like change of price, bait-and-switch, outright lying, delay tactics, non-replies to free them from prices, unwritten then changed prices, etc., CarMax is a serious sharp breath of fresh air, and a dramatically better one at that. I didn't buy, but just the perusal and no pressure and credible nature of the staff makes me return. read more

I like the no haggle price so if you research, you know what you're getting. They have a large inventory. Low pressure sales, nice people. Very happy with my purchase. John was great! read more

Wanted to sell my car, which was in outstanding condition. CarMax gave me the best price p online and backed that up when I took the car in. The staff was very pleasant and quick. If I was in the market for a used car, I would go here for sure! read more

First I get a car transferred. Once the car was at the location I was told it hasn't passed inspection. But they would not give me my shipping fee back. Ok, then I find another vehicle that I liked. Submitted the application, got an approval I was comfortable with. Sent all the required paperwork because I wanted to do express pickup. The following day I received a call saying there was a glitch in the system so my cat was taken off reservation and someone was in the process of buying it. I go online and the cat is still listed. I called back and was told it was still available. It was put on reservation again and was told someone will call me within 72 hours to schedule my express pickup. I never hear back so I called them and was told my income needed to be updated. They then proceed to do another credit application. I get another credit approval. Wait to hear something back and then nothing. Within that week I spoke with 3 or 4 different people and each person says they need to perform another credit check on the same vehicle. I got the same approval with the same terms. After the third or fourth time hearing the same story I gave up. I'm not sure what the issue is with this company but I've never experienced anything close to this when shopping for a vehicle. Avoid this place at all cost! read more

To whom it may concern Sadly, this is the second letter of grave disappointment that I been obligated to have to write in regards to the mechanical maladies of my wife's vehicle (Mazda CX-9). Just recently, my wife and kids were in the vehicle when it suddenly and without warning stopped and lost power in the middle of route 130 which is a major highway. The laundry list of mechanical failures is plentiful( constantly leaking oil after fixed multiple times/ and constant a/c problems) And the repair for each inopportune saga has been paid by me ! My wife and I lost complete faith in your brand and customer service I implore you to rectify the situation. read more

What an AWESOME experience! Gave me top dollar for my trade and the process was soon smooth! Highly recommend! Even if not buying a car here gave a great trade in price and was so quick and easy! DEAL WENT SOUR. THEY STILL ONE MONTH LATER HAVE NOT PAID OFF MY LOAN AND RUINING MY CREDIT!! read more

This is by far the best experience I have had buying a car. I was looking to trade in my 2013 vw gti for a 2015 Ford Mustang Ecoboost. I had a salesman named Dan; he was amazing. No pressure, friendly, personable, and incredibly informative regarding helping me save money on my loan and insurance. The test drive was great, loved the car, AND they gave my top dollar for my trade-in, which was amazing! Next time I need a new car, I will definitely return here, and I will be referring my friends! read more

Was referred by my finance company. Knew the make model and price point I wanted. Told this information to salesman who called me. He said he had that for me and would have it transferred in for me. Salesman never notified me that truck was in and did not show up for our appointment. Another salesman showed me vehicle which was listed at $5000 more than we discussed on the phone and more than $5000 more than Kelly Blur Book value. Don't waste your time read more

If you hate dealing with car dealerships that insult your intelligence, beat you up on pricing, and treat you like cattle, then you owe it to yourself to visit CarMax. The showroom and car lot are immaculate, the sales staff is really friendly and does not pressure you at all, and the selection is excellent. All-in-all, it was the best experience I've had buying a vehicle. read more

Two stars only because our sales person, John was very amenable and accommodating. Our experience with John was great between ease of purchase and communication. However, our experience trading in a vehicle was abysmal, and the purchasing Manager, Rey Viray, Jr. should take some lessons in costumer service. We were told by the business office that our trade in could not be completed due to an issue with our lien release form. Additionally, we could leave our car in the lot while we awaiting a new form from our prior lien holder. We were given a signed letter to place inside our vehicle stating that the car could remain on the lot. So we came home, contacted our the company that had held our lien and requested a new letter. It had to be notarized and mailed we were told it could take 10 business days. Before we received our letter John contacted us and asked if we still planned to trade in our vehicle. We said yes, we were still waiting on the letter in the mail, but it should arrive shortly and we would reach out on my husbands next day off. My husband has been working in 2 hospital ERs during the pandemic to help with shortages, sometimes with 5 12 hr shifts a week. His service apparently isn't a concern for people like Rey Viray, Jr., because on his first day off that we could come to address the issue of the car, we received a certified letter in the mail from Rey Viray, Jr. letting us know that "there is no reason for your Vehicle to be at the CarMax Facility" and that we had to remove the car or they would tow it. Well by the time we got the letter it was to be towed away the next day. Thankfully it arrived on a day that we could come take care of our trade in. So my husband arrives to trade in the vehicle, and on arrival at the business office, the woman in the office asked why we didn't trade in the vehicle at the time of our purchase. He explained that we were told we needed an updated lien release letter, to which she replied that they actually didn't need it at all. Intercommunication among departments and the policies of the business office should probably be reviewed and explained to all of the staff working at the facility. We wasted an unnecessary amount of time on what should have been an easy transaction. I won't bother doing business with them again, and certainly plan to let everyone I know that they should skip over CarMax Maple Shade. read more

One of your trucks carring a full load crossed over 3 lanes and cut me off. To get to an off ramp.

Great experience! I got my car in one day for a great price! I love my car and I'm very happy with my purchase.