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Maple Shade Mazda

2.4 (88 reviews)
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Services - Maple Shade Mazda

Auto maintenance

Routine automotive maintenance

Maple Shade Mazda Photos

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Maple shade lives up to its name and gets by with SHADY business practices. DO NOT BUY FROM THIS DEALERSHIP, especially if you plan on purchasing a car that is in transit! They WILL NOT honor your interest rate or your proposed price and they will NOT make right on THEIR mistakes! I'm an out of state customer and I accepted a proposal on a MZ3 carbon AWD sedan in March after doing a lot of shopping around a bunch of dealerships within a 150 mile radius of my home town (which doesn't have a Mazda dealership itself). Maple shade did not have the car I was looking for on the lot, but did have one in transit, and they gave me the best proposal by a big enough margin that I figured it would be fine to wait the extra month for the car to come in over purchasing from a different dealership that had the car on the lot (See photos attached to this review). I had other dealerships send me proposals on the wrong cars, so I confirmed with the sales rep that the proposal I received was for the car I was looking for, to which he confirmed (attached photo). I accepted the proposal and was told that my interest rate (at that point 4.29%) and my out the door price was locked in, I just had to wait for the car to come in. The expected delivery date came and went, and I inquired about the status a few times during my waiting period, all the while being told that it was on the way and not to worry, my interest rate and price was locked in and everything was all set for when the car came in. Fast forward two months after I accepted the proposal, a month later than expected. I received a call from my sales rep telling me that the car made it to the lot, but there was a problem. They would not be able to honor my interest rate. "Mazda financing has changed in the last two months and it's out of our hands" he said. My interest rate was going to be 6.9%. He escalated my call to a supervisor (and as far as I'm aware, he's the owner of the dealership) who THEN tells me it looks like there's an issue with my out-the-door price, that it was too low, and they wouldn't be able to honor that because i was "Misquoted for a FWD Mz3" even after I confirmed with the sales rep, 2 months prior, that the proposal was for an AWD variant of the car. I sent the supervisor the email chain and he refused to budge at all on his out the door price, even though his dealership caused two GIANT mistakes that would have cost me a sum of 4 thousand dollars and an increase of over $60/month over the course of the 60 month loan. This has got to be some of the most abhorrent business practices I have ever experienced. Not only did Maple Shade hook me with a bait-and-switch low price (And yes, regardless of what you say Maple shade, giving a different price 2 months in after I requested confirmation in my initial discussion and refusing to budge is a BAIT AND SWITCH), they did it during a period where the swing in interest rates was absolutely nuts with a car that is rarely readily available on the lots. When I put my deposit on this car I could have purchased the same car at a closer dealership and had it within a week with the lower rate and made out better than what maple shade tried to peddle to me two months into waiting. After Maple shade pulled this stunt on me I went back to searching online and luckily was able to find a more local (within an hour) car, on the lot, that was the exact same make, model, and trim, with additional optional features, at a lower out the door price than Maple Shade's new proposal, that got even better with a little negotiating. Suffice to say I purchased from that dealership over Maple Shade, although due to the interest rate I still would have been better off purchasing two months ago. Maple Shade, I'm not done with you. This review will be left everywhere I can place it. You wasted my time, money, and patience with this crap and you WILL be held accountable for it.

Low coolant even after paying for it to be topped off!

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5 months ago

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18 days ago

Had a great experience here! They made the process smooth and enjoyable from start to finish

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1 year ago

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7 months ago

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4 years ago

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3 years ago

Purchased car with maintenance and the window for service is three months out. Absolutely useless service plan!!!

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6 years ago

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Ask the Community - Maple Shade Mazda

Review Highlights - Maple Shade Mazda

My wife and I recently bought a CX-9 from Maple Shade Mazda that we are absolutely in love with.

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Cottman Transmission and Total Auto Care

Cottman Transmission and Total Auto Care

(13 reviews)

PLEASE READ BEFORE YOU GO!!!! I really thought these guys were honest and good people but they are…read morelike every other corporate business. They over price and give you the run around. I had a tune up there cost me nearly $600 didn't change 1 coil!!! Months after I had them replace my water pump which cost me just under $500 they failed to put my timing belt on correctly and since I knew nothing about cars, they allowed me to leave their shop with a crazy ticking noise as if I had a Diesel engine and I made sure to bring it to their attention that's not a sound I ever heard prior to bring it in. They insisted that I take it to who did my oil change?!!! Days go by I'm on my way home from work and boom! Long story short I ended up having to get a new engine because they failed to pay attention to detail. Cost me $3,000.00!!!!! Joe (the mechanic) insisted he would never let me leave with an unsafe vehicle because he knew I had children. Thanks for nothing.

Lou is seriously awesome. I got my o2 sensor replaced for a reasonable price last month and he…read morereally came through for me today. Earlier this week, my vehicle was struck by a delivery van and declared a total loss by the insurance company. The initial valuation was low but I put a lot of work into my car this past year. I didn't keep any of my receipts but fortunately Lou does! He was able to make copies of all receipt documentation for the work that he did on my car so that I could show the insurance company. Awesome customer service!

Maple Shade Mazda - autorepair - Updated May 2026

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