Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

Fast and friendly. Carolina was extremely friendly. The only downside was they could not find by…read morevein to draw plasma. They still paid for the visit. Yeah

I've been a regular BioLife donor at multiple centers and never had an issue until I came to the…read moreIrving, TX location (4033 W Airport Fwy). I used the thermometer in my mouth like I've always done at every other BioLife -- no one had ever said that was a problem. But this time, without any explanation, I was flagged and blocked from donating on my next visit. The staff never told me it was a policy violation, never gave a warning, and didn't have a conversation with me about it in the moment. It just turned into a surprise deferral with no heads-up. I wasn't rude, didn't refuse anything -- I simply followed the exact same process that's always been accepted at other BioLife locations. I get that some centers may have different procedures, but if that's the case, then it should be explained clearly -- not turned into a silent punishment. This felt inconsistent and unprofessional. I've already been cleared, but I'm leaving this so future donors don't get caught off guard. Ask questions up front at this location, because apparently not all BioLifes are run the same. Tavion Howard

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

On Thursday January 15 at 3:20pm there was a medical screener intake technician that was very…read morecombative towards me. (IT WAS THE TALL SKINNY LIGHT SKIN BIRACIAL GIRL WITH TAN SKIN AND A BLACCENT) When it was my turn for her to screen me, she very rudely walked away from me. When I was waiting in line she very aggressively charged at me and stood in front of me raising both her arms and physically blocking my path from walking up to the intake desk. If you check the cameras you will see that yes she did threaten me like this. Afterwards, she raised her voice, she was yelling to intimidate me and she repeatedly followed and monitored me throughout the facility and kept giving me very hostile and intimidating looks and side eyes. I felt threatened and unsafe. This is a medical business where patients/donors come in to donate and help people, this is NOT high school, but she turned the environment into a very negative high school competition when no one did anything to her. I reported her to Corporate and I reported her to HR. I told HR what she did and they were able to document it and they told me her name. She should be fired for aggressive and combative behavior towards donors. It's not safe to have an employee like her in a medical environment.

They don't have skilled technicians, they frequently infiltrate your veins…read more Payments on their Comdata card are different to withdraw, in fact they currently have $500.00 that should have been paid toe, but every time you attempt to withdraw your funds it's denied. Repeated calls to comdata, on hold for more than 30 mins they keep telling me they have fixed "the issue, but still unable to access my funds. Octoplasma refuses to assist getting payments to donors. DO NOT GO HERE!! OTHER FACILITIES WILL ACTUALLY PAY YOU FOR YOUR TIME, HAVE COMPETENT STAFF AND WILL BE Great Full FOR REPEATING DONORS

Everyone there are very friendly and especially Merari with excellent care and service. She should…read morebe promoted to a manager position . Definitely recommend to this place . Will be back again. 5 star for Merari.

I am a Donor with only $8.00 in my Bank Account....after paying Rent and Electricity. I failed…read morethe 4 Month Protein check and had to submit to another one....Don't know exactly when to expect the second as the first only took exactly 1 week from the day the FIRST one was taken, I have never failed a 4 Month Protein Check in the many years I have been going to to Octapharma. The Phone staff here in Dallas are ROBOTIC and therefore show NO Empathy toward ANYONE who depends on Donations for Important Expenses and don't offer to check with other Staff members UNLESS you ask .....SO FAR this 7-10 SO CALLED WAIT for Results has cost me $260.00 in Donations . SO if I have to wait until NeXT week....for the DOCTOR to review the Test Results......

I had a very disappointing experience at KED Plasma in Irving. The staff seemed unorganized and…read moreuninterested in helping donors, and the overall process took way longer than it should have. Communication was poor, and no one explained delays or what was going on unless you specifically asked--sometimes more than once. The facility itself didn't feel very welcoming, and the wait times were excessive compared to other plasma centers I've been to. It felt like they were rushing through people without much care or professionalism. If you value your time and want a smoother experience, I'd recommend looking elsewhere. I won't be returning.

I've been coming here for years and KED is the best and the phlebotomist are so nice and fast…read more Jazmine and Mel are the best !!! I highly recommend this place for all new donors

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

My husband and I give blood at this location and the staff have always been professional and…read morefriendly. They always get me on the first stick (which is wonderful) and, since I'm a nurse I watch their procedure closely...it has always been by the book. We will continue to donate here.

I have worked for Carter Bloodcare for few years. I started as a phlebotomist & later on I decided…read moreto transfer to the corporate to work at the Rade Department (records Auditing). I do have to say the 1st year in the Rade department everything was great, until we got a new manager and things went downhill from their. The rade department has lost 11 employees within a couple of years that I was working their due to management lack of communication, retaliation against staff is unbelievable. Few employees from the Rade department have gone to HR concerning issues with the management and yet nothing has been done. None of the management's in the Rade they don't follow the SOP Guidelines as they should. If anyone confront them about any issues that they they will retaliate against by failing you quality (monthly evaluation) claiming that your not able to perform your job. The Rade manager doesn't have her employees back. It seems that honestly does not exist in that department. Do your research and know what your getting yourself into.