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KEDPLASMA Irving

2.5 (13 reviews)
Special Hours • 7:00 am - 2:00 pm
Updated 1 week ago

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Carter BloodCare - Carter BloodCare in North Irving

Carter BloodCare

3.9(7 reviews)
6.1 mi

Please, donate blood! It really only cost you a little bit of time, and they offer swag, drinks…read morewith snacks and they have awards program, whereby you can accumulate points for things like: Starbucks gift cards! Swag: nearly every visit, they will offer you an item. This time it was a sweatshirt, frequently it's a blanket or beach towel and sometimes it's a tote bag. However, there's always seems to be something! There's always bottles of Dasani water and different flavors of Powerade to drink! Additionally, they have a wide variety of snacks: potato chips, peanuts, energy bars, Cheez-Its, and more! In DFW, there's likely a Carter Bloodcare somewhere near you, just google it! I've used three different locations, and the staff in each is always friendly and helpful! The phlebotomist are very skilled, so don't worry if you're a tough needle stick. I do my best to come every eight weeks, highly encourage you to also do that! I really like this one, in Valley Ranch, as it's next to Mi Co Mexican restaurant. Do the right thing, and make a donation! You won't be sorry!

This was my first experience at this location. Because of my job, I have to be off for 72 hours…read moreafter giving blood, that makes donating a strategic endeavor. But donating is something I am passionate about. There was a time I was the one in need of blood, and it is because of others, I am here. So, I will go out of my way to donate, when I can. And I am over four gallons! I made an appointment to come to the Irving location and it was great. They got me in right on time, the phlebotomist was kind and efficient, and they had nutter butters. Those are my favorite. I never buy them, they are like my special treat for after I donate. I was in and out in less than a hour, full of cookies and a promotional hoodie. Couldn't ask for more.

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Carter BloodCare
Carter BloodCare - Carter BloodCare Irving donor center front entrance

Carter BloodCare Irving donor center front entrance

Carter BloodCare

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BioLife Plasma Services - I asked the nurse's name and she said, "Why don't you tell me?" Then said she didn't have to give her own name.

BioLife Plasma Services

2.3(41 reviews)
15.5 mi

The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

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BioLife Plasma Services
BioLife Plasma Services - Needle improperly inserted during donating.

Needle improperly inserted during donating.

BioLife Plasma Services

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KEDPLASMA Irving - blooddonation - Updated May 2026

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