Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Fast and friendly. Carolina was extremely friendly. The only downside was they could not find by…read morevein to draw plasma. They still paid for the visit. Yeah

I've been a regular BioLife donor at multiple centers and never had an issue until I came to the…read moreIrving, TX location (4033 W Airport Fwy). I used the thermometer in my mouth like I've always done at every other BioLife -- no one had ever said that was a problem. But this time, without any explanation, I was flagged and blocked from donating on my next visit. The staff never told me it was a policy violation, never gave a warning, and didn't have a conversation with me about it in the moment. It just turned into a surprise deferral with no heads-up. I wasn't rude, didn't refuse anything -- I simply followed the exact same process that's always been accepted at other BioLife locations. I get that some centers may have different procedures, but if that's the case, then it should be explained clearly -- not turned into a silent punishment. This felt inconsistent and unprofessional. I've already been cleared, but I'm leaving this so future donors don't get caught off guard. Ask questions up front at this location, because apparently not all BioLifes are run the same. Tavion Howard

I would NOT recommend this place for donating plasma! If you like your arm being bruised from…read moreinadequate training then this is your place. The so-called techs that do this obviously are clueless. How they ever passed their initial training or whatever they do to get certified is the most ridiculous thing I've ever seen. This place needs to be shut down ASAP!

their machines are a piece of shit. And most the women there do a piss poor job of trying do…read moreresolve the issue of any matter. They have the worst customer service of any plasma facility I've been to. You can tell that the women there hate to do their job. when your machine is green and ready, a lot of the women will have a full on conversation while you're finish and ready to go. The women are more concerned with gossiping than doing their job. they really need to be trained on good customer service and how to interact with people in dealing with issues that they're not accustomed to. Today a white girl actually sat a person before me because she was too busy chatting with the guy and didn't care I was in line first. That place is trash because of the lack of focus and care they have for us. I went to try in help but I won't be going back anytime soon

Shout out to Larry the phlebotomist. I regularly donate, and appreciate someone who gets it on the…read morefirst try, and I am not left with a bruise. I made my appointment online, got my questionnaire in an email, so by the time I showed up, we were all ready to rock and roll. I was the only one donating at the time (this locations is not nearly as busy as the Arlington locstion) and walked right into the prep room. My vitals were taken, and I was introduced to Larry. I was in and out in 30 minutes. Easy peasy.

The employees make you feel super comfortable here and I have not scared from donatingread more

Please, donate blood! It really only cost you a little bit of time, and they offer swag, drinks…read morewith snacks and they have awards program, whereby you can accumulate points for things like: Starbucks gift cards! Swag: nearly every visit, they will offer you an item. This time it was a sweatshirt, frequently it's a blanket or beach towel and sometimes it's a tote bag. However, there's always seems to be something! There's always bottles of Dasani water and different flavors of Powerade to drink! Additionally, they have a wide variety of snacks: potato chips, peanuts, energy bars, Cheez-Its, and more! In DFW, there's likely a Carter Bloodcare somewhere near you, just google it! I've used three different locations, and the staff in each is always friendly and helpful! The phlebotomist are very skilled, so don't worry if you're a tough needle stick. I do my best to come every eight weeks, highly encourage you to also do that! I really like this one, in Valley Ranch, as it's next to Mi Co Mexican restaurant. Do the right thing, and make a donation! You won't be sorry!

This was my first experience at this location. Because of my job, I have to be off for 72 hours…read moreafter giving blood, that makes donating a strategic endeavor. But donating is something I am passionate about. There was a time I was the one in need of blood, and it is because of others, I am here. So, I will go out of my way to donate, when I can. And I am over four gallons! I made an appointment to come to the Irving location and it was great. They got me in right on time, the phlebotomist was kind and efficient, and they had nutter butters. Those are my favorite. I never buy them, they are like my special treat for after I donate. I was in and out in less than a hour, full of cookies and a promotional hoodie. Couldn't ask for more.

They were nice and I got in and out within an hour. Paperwork takes the longest. Donation was about…read more15 mins.

The staff here is awesome and they take great care of their clients. With an appointment I'm in…read moreand out in a very reasonable amount of time and I always throw some kind of swag at me for coming in and donating.

1 1/2 years ago to BioLife I've always had a wonderful experience going…read more The staff is amazing top to bottom Every time I go, it's super easy. Everyone works efficiently they're knowledgeable about what they do. Everything is done by the book and every phlebotomist have a nice blend of expertise and customer service skills I personally go for peace and quiet, but to increase income if you're ever in a tight spot or if you want to help save lives this is the place I would recommend

This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!