The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

So quick and easy!! Danielle was the one that took my blood, and she was literally the best!!read more

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

I've been to other donation centers before and Biolife is easily the cleanest, friendliest, and…read moremost efficiently run center I have seen. I'm in and out in an hour or less, which is great because other centers have taken double that time. (And I'm the lowest weight group so I donate the least ml so double that time is quite ridiculous.) I've never had a bad experience here with the donation process or the staff. They do their best to make small talk with you and I have never felt judged or looked down on for donating. As long as you keep your health top notch they won't defer you. I truly enjoy this place and am saddened that I'm going to have to leave it in the fall when I move, because I know the donation center where I'm going doesn't come close to this one. You guys have got me spoiled!

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

I've come several times with an appointment scheduled and have had to wait for a lengthy time. My…read moreappointments have been scheduled on a Friday so this is a day to stay away from if you're pressing for time. Blood is needed critically right now so it's best to go at anytime you can. The staff is always really nice and explains everything during the process. Every donation has went over well except this last one. I'm not sure if I had a new person working on my blood withdrawal but it was painful and I bruised really bad. It does come with the territory of donating so I understand it happens from time to time. I've had more great experiences than bad. This location usually has the promo items in stock like free T-shirts. Snacks are always in stock too.

I have been a long time blood donor with Carter Bloodcare. Normally I donate platelets at a…read moredifferent DFW location and have nothing but glowing reviews and experiences. However, I happened to be in the Denton area and decided to schedule a platelet donation with the Denton center. I have never felt so intentionally ignored throughout the entire 2 hour donation process. Not once did a staff member check on me while I was donating. I was very uncomfortable and could not get one of the 4-5 employee's attention for assistance. Each time an employee walked by me they turned their back. No request to schedule next appointment, no direction to wait in the canteen area for 10 minutes and no good bye or thank you. Unbelievably bad experience all round. I will continue to donate through Carter Bloodcare but I will never return to the Denton donation center.

On Thursday January 15 at 3:20pm there was a medical screener intake technician that was very…read morecombative towards me. (IT WAS THE TALL SKINNY LIGHT SKIN BIRACIAL GIRL WITH TAN SKIN AND A BLACCENT) When it was my turn for her to screen me, she very rudely walked away from me. When I was waiting in line she very aggressively charged at me and stood in front of me raising both her arms and physically blocking my path from walking up to the intake desk. If you check the cameras you will see that yes she did threaten me like this. Afterwards, she raised her voice, she was yelling to intimidate me and she repeatedly followed and monitored me throughout the facility and kept giving me very hostile and intimidating looks and side eyes. I felt threatened and unsafe. This is a medical business where patients/donors come in to donate and help people, this is NOT high school, but she turned the environment into a very negative high school competition when no one did anything to her. I reported her to Corporate and I reported her to HR. I told HR what she did and they were able to document it and they told me her name. She should be fired for aggressive and combative behavior towards donors. It's not safe to have an employee like her in a medical environment.

They don't have skilled technicians, they frequently infiltrate your veins…read more Payments on their Comdata card are different to withdraw, in fact they currently have $500.00 that should have been paid toe, but every time you attempt to withdraw your funds it's denied. Repeated calls to comdata, on hold for more than 30 mins they keep telling me they have fixed "the issue, but still unable to access my funds. Octoplasma refuses to assist getting payments to donors. DO NOT GO HERE!! OTHER FACILITIES WILL ACTUALLY PAY YOU FOR YOUR TIME, HAVE COMPETENT STAFF AND WILL BE Great Full FOR REPEATING DONORS

Very professional very attentive. They customer service is a 1. Keep saving lives. Anytime I…read morewould have a question they would have an answer

Aldo is amazing worker he goes above and beyond, Aldo work ethic is phenomenal , Aldo make sure you…read moreare well taking care of. Coming here makes the experience 10/10 come visit plasma center

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

i blew a vein today (my fault, i have tiny veins) but they were incredibly attentive and very…read morerespectful. Erin W. took very good care of me during this process. i will 100% be going back.

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place