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    Carter BloodCare

    4.3 (13 reviews)
    Closed 8:00 am - 5:00 pm

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    5 months ago

    Efficient, organized, care with preventing any infection while obtaining healthy blood.

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    Carter B.

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    6 years ago

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    4 years ago

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    2 years ago

    Fast easy and clean.Carter is the only place I'd consider donating. Every location is pretty good.

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    3 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    11 years ago

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    Thank you for donating, Guido! We appreciate your feedback.

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    5 years ago

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    13 years ago

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    10 years ago

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    10 years ago

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    Ask the Community - Carter BloodCare

    Review Highlights - Carter BloodCare

    The place is clean, time goes by fast and the staff is friendly.

    Mentioned in 2 reviews

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    BioLife Plasma Services - I asked the nurse's name and she said, "Why don't you tell me?" Then said she didn't have to give her own name.

    BioLife Plasma Services

    2.3(41 reviews)
    3.6 mi

    The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

    This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

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    BioLife Plasma Services
    BioLife Plasma Services - Needle improperly inserted during donating.

    Needle improperly inserted during donating.

    BioLife Plasma Services

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    Carter BloodCare - Promotions for this year.

    Carter BloodCare

    2.8(8 reviews)
    12.3 mi

    I've come several times with an appointment scheduled and have had to wait for a lengthy time. My…read moreappointments have been scheduled on a Friday so this is a day to stay away from if you're pressing for time. Blood is needed critically right now so it's best to go at anytime you can. The staff is always really nice and explains everything during the process. Every donation has went over well except this last one. I'm not sure if I had a new person working on my blood withdrawal but it was painful and I bruised really bad. It does come with the territory of donating so I understand it happens from time to time. I've had more great experiences than bad. This location usually has the promo items in stock like free T-shirts. Snacks are always in stock too.

    I have been a long time blood donor with Carter Bloodcare. Normally I donate platelets at a…read moredifferent DFW location and have nothing but glowing reviews and experiences. However, I happened to be in the Denton area and decided to schedule a platelet donation with the Denton center. I have never felt so intentionally ignored throughout the entire 2 hour donation process. Not once did a staff member check on me while I was donating. I was very uncomfortable and could not get one of the 4-5 employee's attention for assistance. Each time an employee walked by me they turned their back. No request to schedule next appointment, no direction to wait in the canteen area for 10 minutes and no good bye or thank you. Unbelievably bad experience all round. I will continue to donate through Carter Bloodcare but I will never return to the Denton donation center.

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    Carter BloodCare
    Carter BloodCare - Drinks for after your donation.

    Drinks for after your donation.

    Carter BloodCare

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    Octapharma Plasma - Lewisville - Octapharma Plasma Center Lewisville, TX - PLASMA CENTER ADDRESS:
2508 S Stemmons Frwy, Lewisville, TX 75067

    Octapharma Plasma - Lewisville

    1.0(8 reviews)
    6.2 mi

    On Thursday January 15 at 3:20pm there was a medical screener intake technician that was very…read morecombative towards me. (IT WAS THE TALL SKINNY LIGHT SKIN BIRACIAL GIRL WITH TAN SKIN AND A BLACCENT) When it was my turn for her to screen me, she very rudely walked away from me. When I was waiting in line she very aggressively charged at me and stood in front of me raising both her arms and physically blocking my path from walking up to the intake desk. If you check the cameras you will see that yes she did threaten me like this. Afterwards, she raised her voice, she was yelling to intimidate me and she repeatedly followed and monitored me throughout the facility and kept giving me very hostile and intimidating looks and side eyes. I felt threatened and unsafe. This is a medical business where patients/donors come in to donate and help people, this is NOT high school, but she turned the environment into a very negative high school competition when no one did anything to her. I reported her to Corporate and I reported her to HR. I told HR what she did and they were able to document it and they told me her name. She should be fired for aggressive and combative behavior towards donors. It's not safe to have an employee like her in a medical environment.

    They don't have skilled technicians, they frequently infiltrate your veins…read more Payments on their Comdata card are different to withdraw, in fact they currently have $500.00 that should have been paid toe, but every time you attempt to withdraw your funds it's denied. Repeated calls to comdata, on hold for more than 30 mins they keep telling me they have fixed "the issue, but still unable to access my funds. Octoplasma refuses to assist getting payments to donors. DO NOT GO HERE!! OTHER FACILITIES WILL ACTUALLY PAY YOU FOR YOUR TIME, HAVE COMPETENT STAFF AND WILL BE Great Full FOR REPEATING DONORS

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    Octapharma Plasma - Lewisville
    Octapharma Plasma - Lewisville
    Octapharma Plasma - Lewisville

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    Carter BloodCare - blooddonation - Updated May 2026

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