I was beyond impressed and completely blown away with my experience at Dr. Stern's office. Dr…read more Stern is incredibly knowledgeable, super kind, made me feel comfortable the entire time, and he explained everything to me so that I understood. His office personnel, and both Janet's are nothing short of amazing as well. What's also nice is that they have their very own app. you can download on your phone. It offers a wide variety of features. If you have a question for Dr. Stern or his staff you can simply open up the app and message him directly and Dr. Stern has always replied back by the end of the day! I'm very appreciative and highly recommend Dr. Stern, Rheumatology Associates of Grapevine!!

TL;DR: Dr. Stern is amazing and honestly I'm somewhat sad that I no longer have to go back to the…read moreGrapevine office. He gives you details related to your medical condition in English, not in medical jargon. You get notes, that you can READ!!! So you can reference them later. You get printouts that are related to your condition(s). If you need a referral somewhere else, he'll make suggestions to the best of his ability. Dr. Stern will also not treat a condition unless it's necessary, he's not trying to take every last dollar from your wallet. ------- I was diagnosed with an Autoimmune disease on 10/31/18 by my dermatologist. She said that every single one of her patients LOVE and recommended Dr. Stern so I scheduled the first available appointment with him which was on 1/31, and did my best to wait patiently. Ms. Janet Maffei was the Physician's Assistant that spent the first visit with me. She spent what felt like an hour with me and didn't rush me, bless her heart she listened to everything I had to say and took notes. She made recommendations for Dr. Stern, which would be followed up on the second appointment. I meet Dr. Stern briefly at the end of the appointment before I went to have my labs done and he let me know that once the labs were done we would be able to proceed from there. Both he and Ms. Maffei recommended a certain website to assist me with bursitis I have in both knees and hips, back pain, and exercises for my shoulder pain as well. Understandably they couldn't recommend anything for the pain because they didn't want to mask any underlying issues or I could have been fishing for narcotics. They did recommend what I could take OTC and/or hot/cold packs. He also worked with another Doctor of mine to get one of my prescriptions (I think after my first appointment they communicated) increased to help the pain, and it helped a bunch. I waited for another 3 weeks (Dr. Stern's a busy guy!) and I was told this in advance! I did have my labs available to me online on the patient portal but I didn't really understand any of it. When I went in I meet up with him and he went in and described everything, in very great detail that was simple for me to understand. He even wrote notes down for me, and they were easy to read! Luckily for me, I didn't have said autoimmune disease and he said that while he was here for me if I needed him... well, I didn't need to keep paying the higher costs since I didn't have those issues. I asked him about the pain in my shoulder, because I'd waited essentially 5 months for treatment thinking it was the autoimmune disease, and he referred me to a local (extraordinary) shoulder specialist Dr. Howard. He told me he could give me a steroid injection, but that honestly he'd prefer that I see someone that could actually help me rather than just giving me a bandaid. Dr. Stern is a specialist and while I am happy that I won't be needing his services, I will say that I'll miss having him as a Doctor. If I could pick him as a Primary Care Provider I would totally do it, but to those of us who need him... They luck out by having a doc that actually cares about his patients. Someone that's not gonna take every penny you have because they can.

Very friendly and helpful staff. Nurses are always helpful and Dr. Dounagan is knowledgeable and…read moreconcerned about my wellbeing. Xray staff is friendly and so are the PA's.

I had previously seen Dr. Kang and had a good experience. He has left this practice and I had to…read moresee a different doctor to address back pain. My first issue was that my appointment was at 10 am, and I was not seen by the doctor till 11:20 am. The nurse and doctor was very unsympathetic to the pain I am experiencing. The nurse told me my previous records were gone as they switched to a different system called Athena (I believe medical record retention is 7 years, and my records were from 2023 and 2024). They did an xray of the wrong area today. I also forgot to mention that I heard the nurse complaining about me from the hallway, which is completely unprofessional. I would not recommend this office.

Front office staff, very nice. There was a bit of a wait but when you are in with the DR, you have…read morehis complete attention. So glad I found them.

a most excellent rheumatologist. have been his patient for over 5 years and never had to wait,…read morealways excellent front office service and always his full and complete attention. he's as good as a doctor ever gets and i have several doctors because of a congenital internal and external disease. this man has done his utmost to keep me comfortable and healthy. i almost hesitate to give him a good review because i'd like to keep him a secret, but he deserves an honest and glowing patient review!

Our appointment reminder text said 1:15, so we arrived at 1:10. The appointment, per the staff, was…read more1:30 and the "just send it with an earlier time so patients get here on time." It is now 2:22- a full 50 minutes and still we sit in the lobby. The girl who hates her job and is clearly lazy, seems disinterested in customer service. She simply said Dr Basu is running late all the time every day, adding "do you want to reschedule?" No, I said. We've been waiting for 55 minutes without you or the doctor giving us an update. Very unprofessional and a horrible way of inviting new patients to your healthcare practice. Dirty lobby floor. Lazy front desk people who look likey need to run a mile. Doctors over 55 minutes late with no communication. AVOID THIS PLACE

Dr. Basu wrote a prescription for Tymlos for me on July 28, 2025. The prescription costs thousands…read moreof dollars per month. I applied and received approval for financial assistance from Radius Assist. Radius Assist needs for Dr Basu to complete section 6 and 7 on page 3 of their Program Application. Radius Assist has contacted Dr Basu's office by voicemail and email 18 times since 7/28. I have called Dr Basu's office 23 times since 7/28. I have spoken with Leslie and Taylor numerous times. I have left numerous messages for Staci Fiock, Dr Basu's nurse. I have not spoken with Staci yet. As of this date, the form has not been completed. I have been waiting 5 months for this office to complete the form so that I can get the medicine that I need to be healthy. Dr Basu's office is deliberately preventing me from getting my medication. Their behavior is unethical and unprofessional. I do not recommend Dr Basu or Heritage Rheumatology.

I really like Dr Patrick Frey who is my Urologist…read more The office is always busy and filled with patients, mind you there are four doctors so I am sure this is why. What I like about my care is that Dr Frey is very proactive and providing medications and suggestions on prevention of future issues. His bedside manner is that of Simeon who is caring and attentive. I highly recommend Dr. Patrick Frey.

My time here has occasionally been a pain in the ass. Literally, as well as figuratively. I have…read morebeen seeing Dr. Davidson since February 2025, and he has poked and prodded me as I never cared to be, but has been respectful throughout. Last year (2025) I thought I might have prostate cancer. Dr Davidson performed a number of tests to determine in the end that I did not. Despite his sometimes casual demeanor, he always displays concern and attention when it comes to serious topics of conversation. He follows up on areas of concern and is quick to prevent me from going down dark rabbit holes in my mind. The desk staff could use some courtesy training, but I am here for the doc. I would recommend this place in a heartbeat.

Dr. Roopa gets 5 stars, unfortunately, her medical assistant (or nurse or whoever), Amanda, and I…read morenever fit well, and I had to request not to see her ever again. Amanda made everything about herself, and I had to sit there and listen to her tell me about her own journey over and over at each visit. She constantly talked over me, one-upped me, and continued to make every appointment about herself to the point my husband said something to me about it when I didn't even bring it up to him...he never notices anything, so I was shocked. I never felt heard, and though I have no doubt she knew what she was doing, Dr. Roopa listens and says that I know my body, and would adjust accordingly and it always worked. Amanda would always tell me what worked for her, and didn't listen when I told her I knew my own body, and her methods for herself were not working for me, even though I tried them. She did give good advice, but it wasn't advice I needed at the visits. I haven't had issues with the front office staff or the nurses/techs. My BIGGEST complaint besides Amanda, is the fact I cannot see Dr. Roopa every visit. I hate going back and forth between her and the medical assistant. I have no issue with the current MA I see, but I don't like not seeing the same doctor every time. When I explained this to the front, they told me it isn't possible to see only Dr. Roopa. I've never had a practice like that before, and I already have medical anxiety as it is. and seeing different people triggers it badly. I explained this to the front and they wouldn't accommodate me. If Dr. Roopa weren't so amazing, I would've changed practices a long time ago. 3 stars because I'm so torn...

My last visit was in 02/2026…read more The customer service and patient interaction, again, continues to improve. I don't know if they're rotating their staff, but there seems to be different people each time I visit. I don't care about that, I just want the level of customer service to be consistent and to continue to improve. I adore my care team, they're always pleasant and when something is needed in between my visits, they are very punctual when completing the requests. Keep it up!

Wish I could leave a negative numbers of stars. Have a Chalazion and scheduled an appointment to…read morehave it looked at and was very clear when scheduling that this was the only thing I needed as I have an eye doctor. They told me that I needed to do all of the normal eye exam tests before the doctor would see me. I refused since I already had an eye exam back in August with my regular eye doctor. They refused to let the doctor see me for the chalazion unless I did all the tests. I argued that the tests were not necessary since 1. I already had them this year and 2 I was there for the chalazion only and would not be returning for any other treatments. I'm guessing they just wanted to perform unnecessary tests so they could charge me or my insurance more money. Their office manager or head woman in charge was very rude with me and would not budge on asking the doctor if he would just see the chalazion. Worst eye doctor business I've ever been to!!!

I had an appointment with Dr Tran today and couldn't be more pleased. Everyone from the ladies at…read morethe front desk that checked me in, all the way to the lady that discharged me, were very compassionate, and eager to provide anything I may have needed. Dr Tran was very thorough and wanted to make sure all of my concerns were addressed. Great quality care. Thanks to all the staff at Eye Consultants of Texas!

The staff and the doctors are fabulous!! I especially liked Katrina Holley, PA-C. Very caring and…read moreattentive.

I've had three appointments. At each, I'd give an A+ to both the nursing and administrative staff…read more Dr. Vera is very pleasant, and his injections have diminished my pain level. Success!

Excellent care by Dr Vera. The nursing team is superior! The front and back office always answers…read morequestions and return calls promptly.