Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

I didn't even bother to go in. Tuette or however you spell her name, was extremely rude and curt…read more It took a lot of restraint not to respond in kind. We've been there before and have had a good experience. I will never fucking go there again. And "Tuette," should never be allowed to answer the phone or lose her job!

Appointments are followed, no waiting. Anton took time and explained everything. Second time we…read morehave used community Med, both have been excellent.

First time here today. Jen, front desk, was absolutely fabulous. She helped me over the phone and…read morewhen I got there. Anton Applequist has been a favorite of mine for many years. He always knows what he is doing and treated me on many occasions at his previous work location. After stage 4 cancer, I became sick on my daughter's wedding day. I thought I was not going to make the wedding. I was treated by Jon and another doctor for over four hours and was able to attend the wedding and lasted the whole day. Today was an easy in and out. I like waiting in the car because I am immuno compromised. I was in and out in no time. Thank you!!!

Excellent care! Great followup and wonderful staff. Easy to find and very little waiting.read more

Terrible!! Per our insurance portal, BSW is accepted. I scheduled an appt at 2:20, arrived at 2:10,…read morepaid my co-pay only to be told at 3:30 my insurance wasn't accepted, and it'll be an additional $70 copay for my visit. Say what? There's so many things to digest, but I made an appointment for a reason, and the fact I was still sitting and unseen 45 mins post my appointment is a problem. Wasting my time is a huge issue for me. HUGE. The banner on the outside says they're in partnership with BSW and that's a lie. Either that or they are selective on what insurance plan they take that day. Never again will I waste my time or attempt to spend money at this facility.

I can't say enough good about Medical City Lewisville! My…read morebrother came in through ER. The staff left no stone unturned to check my brother out. They ended up admitting him and were so amazing, caring and supportive. I am forever grateful to these folks. As family members we have felt left out - but not here. They understood our worry and concern and were quick to explain what was going on. My brother was well taken care of. I know this is not a fluke because another family member was seen here and the care is consistent. From the doctors to the nurses to the techs, they are kind, willing to listen and hear our concerns - then address our concerns! Hopefully, we won't need them again, but if we do MC Lewisville is definitely the place we will go.

If you need a neurologist don't go here. They do not even employ one. If I could do 5 stars just…read morefor the 3 male ER nurses I would but they were the only shining stars there. My daughter would have been killed by allergies alone if they had been deathly. . It took the 4 times to correctly write in the allergies. No IV all night even though they were supposed to according to hospital notes . My daughter was completely ignored once put in a room. It's the floor staff there that is not foo g their jobs. The quality of care is very low there. The nurse didn't even try to cover the iv wound while taking out iv and blood went everywhere. Very basic nursing skills missing there. They did not help my daughter for her reason going in and I wish I had stayed the night with her. Daughter is an adult in her 20's so I thought she would be ok. Everything was fine in an extreme slow pace despite not being busy. I will never take myself or a family member here again. I do not trust them for my health or safety after this experience. On top of that they say they got consent to record a conversation with AI notes which is a lie. We never knew about I

It doesn't seem that long ago that MinuteClinic was only good if you needed a flu shot or had the…read moresniffles. Since then, they've been steadily expanding their services to become a full blown primary care facility. What sets them apart from similar places is that they offer appointments 7 days a week with the option to do virtual visits for certain issues. The onsite pharmacy makes it extra convenient if you need a prescription filled after the appointment. So now that I have gotten the positives out of the way, it's time to talk about why I'm giving them 3 stars. First of all, there's no way to choose the provider you will be seeing. Basically, it's whoever is on duty. There have been times when I've seen genuinely caring, wonderful people, while other times I get treated like a number or worse. If I'm already feeling bad, the last thing I need is a surly, judgmental NP snapping at me! Also, in the past they would do blood draws, if necessary, during your appointment. But for some reason that was discontinued. These days they make you go to an outside facility, like Quest, for any blood work, which of course requires a separate appointment. The majority of my visits are for the sole purpose of getting a refill on a medication that I take on a regular basis. I'm always told before I leave that it's been sent to their pharmacy. About half the time though, I discover later on that the pharmacy never received it. I don't know if the providers fail to send prescriptions sometimes or there's a computer glitch or what. All I know is that I have to track down someone to resubmit it. Although things may be unpredictable and inconsistent here, it's not to the extent (yet) that I wouldn't come back.

My husband and I both had appts here today. Easy online appointmemts, easy check in! Very nice…read morenurse, and PA! Highly recommend!!!

The girl in the red hair and bangs was really rude and wasted my time completely, I really hope…read morethey hired someone else because they service provided by her in the front is not helpful whatsoever, The other girl was really nice and seemed to understand, Please someone get rid of her and fix her attitude.

This place is the absolute worst. A friend referred me here, but I wasn't able to see the doctor…read morehe's been seeing for years. I agreed to see one of the nurse practitioners and paid the higher fee for my first visit. She was not able to advise me on anything during that visit as she didn't have my bloodwork results yet. I have not been able to communicate with her at all about prescriptions since having my bloodwork run. The doctors do not communicate with patients through clinic's messaging system, unlike many other clinics. Messages are only responded to by the assistants. After much back and forth due to this, it has been almost two months without one of my agreed upon prescriptions being filled. One of my other prescriptions was incorrectly filled. After multiple calls and messages with assistants that were just following a script, the office manager called and insisted that it had been filled correctly and told me to go to CVS to handle it with them. The CVS pharmacist showed me how it was sent in and explained how it was done incorrectly. She tried to call the clinic but only only got the AI system. I have made more calls and sent messages since then. Today the office manager again called and insisted that the prescription was filled correctly, complete with a bad attitude as usual. She then told me I'm being fired as a patient. This is how they deal with their incompetence. This the worst run clinic I have ever dealt with.

Extremely long wait. Unclear instructions related to text messages I received. I had to revisit the…read morereception desk 3x to get a proper check-in. The system then told me I had not arrived so they were cancelling my appt. (I had been there an hour). I did not think my requests were taken into consideration well. I am not asking for the moon -- just consideration. I have not had a good experience with a certain med, but that's the exact med that was called in to the pharmacy.

I must warn people do not go to this Urgent Care. Dr. Russell was nice but completely misdiagnosed…read moreme and called me in a prescription that was dangerous and harmful to my actual condition resulting in a medical emergency for me the next day. Terrifying really and ended up being very expensive and it's going to take months for me to recover. I'm completely traumatized and will never go to Urgent Care again. Way too risky. For your own safety, STAY FAR AWAY FROM THIS PLACE! Omg.

It says walk in clinic and the person there said I could not wait for a turn. I had to make an…read moreappointment. That is not walk in.

No wait, easy sign in process, and the provider Alex was lovely! She was friendly, professional and…read morehad me in and out within a half hour. Self pay prices are competitive with other urgent care/clinics in this area too. Would definitely recommend if you are looking to be seen quickly and/or off hours.

I have been a patient of Coppell Family Medical for longer than I can remember! The whole time, I…read morehave seen Dr. Diana Coxsey. In fact when I first started there, she was just a youngster. I have seen grow up over the years...what a kick! I have NEVER had a problem with any aspect of this practice. I have always gotten an appt within a few days of my phone call! Dr. Coxsey is very accessible. If I call during the day, she always calls back....by 7am the next day...7am, oh well, sooner the better, I guess! She gets in the office very early, and takes care of 'business' before the office even opens! Other members of the medical staff, such as the Nurse Practitioner, have always been extremely helpful when I needed an appt...right now! I have never been treated rudely by any of the admin staff either. Maybe those who have expressed problems had been a part of the problem themselves? Kindness does go a long way. One last comment. The review by Zachary M., who is my son, was all B.S.! Not a word of it was true, except for the part about him being banned from the center. He was "drug shopping", and got caught at it! His review was a revenge post.

The practice is Texas Family Health Coppell and 3 years ago I sent them an internal message stating…read morewhat bad experience I had there. Their staff were rude and unfriendly but the doctor, Dr. Coxsley, is great. I moved out of the area but recently moved back to Coppell and naturally I called trying to see a familiar face. The MA at the time told me Dr. Coxsley was not seeing new patients, I called mack a few months later and come to find out that MA lied.... what really happened is that the practiced "dismissed" me as a patient. I called Monica the practice manager but she never returned my call. I called again a month later and again was told that the practice dismissed me and that Dr. Coxsley made that decision. I think it's crap you leave honest feedback about your staff 3 years ago and you are never allowed back there. Staff come and go all the time but Dr. Coxsley is still there. She is a great doctor. you would think that the practice would call me and ask me what happened what can they do to make it better, etc., but no they did not. It's a shame they can get away with doing this. I tried to email corporate but this is a big business.... never heard back from anyone. I can not recommend this practice as they are shady.

Excellent care delivered with kindness and compassion. I have been a patient here for at least 5-6…read moreyears. I recommend them all the time.

What a GREAT experience!…read more I turned into the place of business and for one second wondered where I needed to go and BAM, there were signs with arrows! The signs led me completely to the front door. Rode the elevator to the second floor and immediately saw the sign where I needed to go. I had my paperwork ready to go and handed it in and asked how long it would be as I had a conference call at 9 (my appointment was at 0740). They were like NO PROBLEM at all, we will have you in and out in 30 minutes. So then I had a seat in the waiting room which was very cozy and great magazines to keep me busy but before too long, they called me back. She gave me instructions in a very polite way and explained everything that was going to happen and left me to get undressed for my mammogram. They have a locker that you can put your purse and things into while you are having your test ran and a handy wrist band with the lock that you can wear on your wrist. Everything was ready to go and she had a nice touch and made the experience as comfortable as she could while making light conversation. Very pleasant. We were finished before I knew it and I was out of there in less than 30 minutes and made my conference call. I can't say I am looking forward to going to my next mammo next year but I know exactly where I will be going!! For sure!