I've been to other donation centers before and Biolife is easily the cleanest, friendliest, and…read moremost efficiently run center I have seen. I'm in and out in an hour or less, which is great because other centers have taken double that time. (And I'm the lowest weight group so I donate the least ml so double that time is quite ridiculous.) I've never had a bad experience here with the donation process or the staff. They do their best to make small talk with you and I have never felt judged or looked down on for donating. As long as you keep your health top notch they won't defer you. I truly enjoy this place and am saddened that I'm going to have to leave it in the fall when I move, because I know the donation center where I'm going doesn't come close to this one. You guys have got me spoiled!

THIS PLACE NEEDS TO SHUT ALL THE WAY DOWN. I left in tears over a sunburn I questioned the way…read morethings are done at the center and had to record bc none if made sense. I was called today on Mother's Day to inform me that I can no longer donate. Was I upset? Absolutely. What do you mean your employee Joanna thought my sunburn was a factor when it comes to donating. The nurse is new people are waiting LONG wait times and thought they could do that to me. I stood my ground because I would have waited those long wait times just to be told I can't donate! Diabolical.

So quick and easy!! Danielle was the one that took my blood, and she was literally the best!!read more

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

i blew a vein today (my fault, i have tiny veins) but they were incredibly attentive and very…read morerespectful. Erin W. took very good care of me during this process. i will 100% be going back.

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

This location is a joke. Truly a farce. So I had an appointment for labs. Usually in the past it is…read morestraight forward. Not0 this time and I don't see much changing. I arrive approx 20 minutes prior to my appointment time and walk to the windows to check in. The girl at my window is in a heavy heated discussion with a co worker about what she is going to order for lunch. This goes on for about five minutes (really) and I'm just standing there waiting to be addressed. She FINALLY turns to me and says how can I help you? Gee, imagine that. After I check in I ask a simple question i.e. why doesnt anyone ever answer the phones. We'll that was the wrong thing to ask. I had to listen for about three minutes of how hard they work and the workload they carry and how they miss there lunch hours etc. By the way, the gal I was speaking to didn't appear to miss too many lunches. Then I asked, why doesn't anyone return phone calls left on the clinic phone message? Well that was another no no . I got an earful that she was/is the manager and amongst her other duties as well as her coworker they just don't have the time. So at that point I gave up and started to return to my seat. When I was returning to my chair I glanced at the second window that has a gal sitting READING A FRIGGIN MAGAZINE. Can you beleive that. They can't answer phones, they can't call vets back. What the he'll is going on here. I guess the most important thing is getting lunch and catching up on the latest buzz from the gossip columns. Now let's remember I was there for labs. So I returned to my seat to wait to be called. And I waited and waited and waited and waited. Than I found out why I waited, they had ONE flabotomist and the line to give a urine sample and give a blood sample was about five deep. This location and it personnel are just a laughable bunch. Sitting around acting like they're over worked and vastly under paid. Oh one other travesty. As I was leaving I wanted to confirm my next appointment. After the girl spent about three minutes on the computer screen she turns to me and says "oh that appointment was cancelled". WHAT??? Her reply was oh your provider is going on vacation. When did that occur i queried? Oh, sometime earlier today. What the hell I was disgusted and walked. This is the "New" VA. Do a lot of us vets scrap it and start from scratch.

12/02/20- 0858 Wednesday…read more First time here! Staff are very nice and professional!!! They screen you first for COVID 19 and check your temperature ;-) Thank you!!!! Jjay R1616

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

Micheal DeSandro PA Supplied me absolutely terrible service! I went to the ER with extreme back and…read moreleg pain. The ER doctor didn't even listen to me when I described my pain. His professional opinion was to hang from a bar like a monkey to stretch out my spine and take a hot shower. He gave me one pain pill and a prescription. When I asked if we could do an X-ray or MRI, he said no because "nothing is broken." Fast forward One weeks to a real doctor, and they found two masses--one on my spine and another on my kidney. I would have expected better treatment, especially since no one else was in the ER. Within 15 minutes, I was in and out, but they made sure to get payment before I could even step out of the ER. I've called the hospital several times to discuss the bill and my treatment, but no one will return my calls. I even contacted the Patient Advocate Department, and still, no response. The medical profession needs to do better. Listen to your patients. Don't just collect the co-pay and push them out the door. Filling a patient full of pain meds is not medical treatment! I also found the doctor on Facebook and sent him a message. He didn't show any compassion or even say sorry--just gave a thumbs up. So unprofessional! See Photo)

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye

The staff is always super friendly they all work hard and it super appreciated i think the reviews…read moreon this plasma donation center are negative because people don't post about the good. To the staff keep up the good work it is appreciated Also hazel is very professional and really good at her job, and Cruz is a treat always enjoy his positive attitude

This is a copy of my formal complaint. I am writing to…read moreformally report multiple serious incidents at your center involving unsafe medical procedures, inaccurate documentation, and unprofessional behavior from several staff members. Several months ago, during my donation, the needle was not inserted correctly. It was partially hanging out of my arm and causing bleeding and significant pain. I told the technician that I was in pain, and I showed them the blood that had just begun to pool and drip from the insertion site. I was told this was "normal," even though the needle was visibly not positioned correctly. This dismissal of my pain and the visible bleeding was entirely inappropriate and unsafe. I have attached a photo from that donation which clearly shows the needle improperly inserted and blood leaking from the site. I had been feeling completely fine until this occurred. Instead of acknowledging the improper needle placement, I was told that the reaction happened because I "didn't eat or drink enough," which was not true. After removing me from the machine, I was given something to eat and drink, told to sit for 15 minutes, and then instructed to leave. I followed every direction I was given. Later, I learned that this donation was coded as "the donor wasn't feeling well," which is inaccurate and misleading. I was not "feeling unwell" -- I was reacting to a procedural error. I want to know what potential medical complications I was exposed to due to a needle being improperly inserted and partially hanging out of my arm. Based on standard plasma donation safety guidelines, I could have suffered: Hematoma / internal bleeding Infiltration or extravasation (blood or return fluids entering tissue) Nerve irritation or nerve injury Tissue damage Infection at the insertion site Arterial nicking, depending on angle and position A vasovagal reaction triggered by pain and blood loss These are real medical risks, and none of them were acknowledged or addressed by your staff. During my most recent visit, my fingerprint would not register. A technician tried multiple machines before checking the system. She found an error message stating that I had "left without being released" during that previous donation -- which is completely false. I was released by the nurse after being told to eat, drink, and wait. Your staff gave me permission to leave. When I asked why my fingerprint was missing and why inaccurate notes were in the system, the nurse became combative and dismissive. She argued with me, insisted nothing was wrong, and went so far as to call me a liar. This is unacceptable behavior, especially given the safety issues that occurred. At the front desk, I was met with more hostility. The staff member spoke to me in a confrontational tone that felt aggressive and unprofessional. Had a supervisor not walked over at that moment, the situation could have escalated. Additionally, when you ask staff for their names -- including supervisors -- they claim they do not have to provide them. This lack of transparency is inappropriate in a medical setting where accountability is essential. Because of all of this, I am requesting: A full investigation into the improper needle insertion and the staff's refusal to take my report of pain and bleeding seriously. A formal explanation of the medical risks associated with the needle being inserted incorrectly and partially hanging out of my arm. A correction of the inaccurate system record stating I left without being released, and the inaccurate coding of the incident as "donor didn't feel well." A review of the conduct of the nurse, the technician, and the front desk staff. Clarification of BioLife's policy on staff identifying themselves when a donor asks for their name. Assurance that appropriate retraining and corrective action will be taken. I take donation seriously and have always done my part to follow procedures. What I experienced instead was unsafe medical practice, inaccurate reporting, and openly hostile treatment. I expect a timely and thorough response regarding what steps will be taken to address these issues.

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin