I've been to other donation centers before and Biolife is easily the cleanest, friendliest, and…read moremost efficiently run center I have seen. I'm in and out in an hour or less, which is great because other centers have taken double that time. (And I'm the lowest weight group so I donate the least ml so double that time is quite ridiculous.) I've never had a bad experience here with the donation process or the staff. They do their best to make small talk with you and I have never felt judged or looked down on for donating. As long as you keep your health top notch they won't defer you. I truly enjoy this place and am saddened that I'm going to have to leave it in the fall when I move, because I know the donation center where I'm going doesn't come close to this one. You guys have got me spoiled!

Giving 2 stars because they have a system and the way things are set up are consistent. But the…read moreemployees here are rude, have no sense of urgency, don't care about your time, and overall seem to hate their job based on their attitude. One time I came in and they put my IV in and then they didn't check on me once, when they went to take my IV out the girl didn't even say anything to me and was very aggressive with the way she was doing everything. If you need money yes go here, but if you wanna feel valued as a person then I wouldn't recommend going here.

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been a regular donor at this location for past 3-4 years. They have great staff who are very…read morefriendly and remember you by name. Andrew, Donna to name a couple of staff. They are quick to prescreen and get you going with donation and make sure you are comfortable and very detailed in explaining what is next even though they are aware that I am a regular.

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

my donation went great! although when I was waiting I had the unpleasant experience of listening to…read moretwo employees discuss very loudly how the other employee and his wife are trying for a baby and he gets so tired of having to do it everyday and the work gets tedious. another male employee also states that "the next donor who walks in is getting peed on" definitely check your staff and make sure they know how to act appropriately in the work place

Heather is absolutely rude and disrespectful not a huge fan of coming to this plasma center due to…read morea numer of other reasons but since denton only offers 2 locations to donate i come here regularly ever since moving cities. Again not a fan of this location but it is what it is.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

12/02/20- 0858 Wednesday…read more First time here! Staff are very nice and professional!!! They screen you first for COVID 19 and check your temperature ;-) Thank you!!!! Jjay R1616

This location is a joke. Truly a farce. So I had an appointment for labs. Usually in the past it is…read morestraight forward. Not0 this time and I don't see much changing. I arrive approx 20 minutes prior to my appointment time and walk to the windows to check in. The girl at my window is in a heavy heated discussion with a co worker about what she is going to order for lunch. This goes on for about five minutes (really) and I'm just standing there waiting to be addressed. She FINALLY turns to me and says how can I help you? Gee, imagine that. After I check in I ask a simple question i.e. why doesnt anyone ever answer the phones. We'll that was the wrong thing to ask. I had to listen for about three minutes of how hard they work and the workload they carry and how they miss there lunch hours etc. By the way, the gal I was speaking to didn't appear to miss too many lunches. Then I asked, why doesn't anyone return phone calls left on the clinic phone message? Well that was another no no . I got an earful that she was/is the manager and amongst her other duties as well as her coworker they just don't have the time. So at that point I gave up and started to return to my seat. When I was returning to my chair I glanced at the second window that has a gal sitting READING A FRIGGIN MAGAZINE. Can you beleive that. They can't answer phones, they can't call vets back. What the he'll is going on here. I guess the most important thing is getting lunch and catching up on the latest buzz from the gossip columns. Now let's remember I was there for labs. So I returned to my seat to wait to be called. And I waited and waited and waited and waited. Than I found out why I waited, they had ONE flabotomist and the line to give a urine sample and give a blood sample was about five deep. This location and it personnel are just a laughable bunch. Sitting around acting like they're over worked and vastly under paid. Oh one other travesty. As I was leaving I wanted to confirm my next appointment. After the girl spent about three minutes on the computer screen she turns to me and says "oh that appointment was cancelled". WHAT??? Her reply was oh your provider is going on vacation. When did that occur i queried? Oh, sometime earlier today. What the hell I was disgusted and walked. This is the "New" VA. Do a lot of us vets scrap it and start from scratch.

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

Micheal DeSandro PA Supplied me absolutely terrible service! I went to the ER with extreme back and…read moreleg pain. The ER doctor didn't even listen to me when I described my pain. His professional opinion was to hang from a bar like a monkey to stretch out my spine and take a hot shower. He gave me one pain pill and a prescription. When I asked if we could do an X-ray or MRI, he said no because "nothing is broken." Fast forward One weeks to a real doctor, and they found two masses--one on my spine and another on my kidney. I would have expected better treatment, especially since no one else was in the ER. Within 15 minutes, I was in and out, but they made sure to get payment before I could even step out of the ER. I've called the hospital several times to discuss the bill and my treatment, but no one will return my calls. I even contacted the Patient Advocate Department, and still, no response. The medical profession needs to do better. Listen to your patients. Don't just collect the co-pay and push them out the door. Filling a patient full of pain meds is not medical treatment! I also found the doctor on Facebook and sent him a message. He didn't show any compassion or even say sorry--just gave a thumbs up. So unprofessional! See Photo)

Great plasma donor center, and TRUST ME I know what a good donor center looks like. I've been to…read moreCSL (Mesquite) and they were HORRIBLE ‼ So coming to Octapharma was such a breath of fresh air Michael is the BEST sticker hands down, and the rest of the staff are so friendly, kind and professional. They check on you and ask you are you ok. I never once got asked was I ok at CSL ‍ Monica (Mgr) was very kind and welcoming to me. The place is clean and smells good. I can't wait to go back. Which is weird beverages I use to dread going to CSL

I used to be able to donate without worry. It was easy here. That all changed this year. I was…read moreconstantly bruising after what I believe is incompetency with injections, misreadings on my status and levels, and the total lack of employees they have making the process hours. I was in line 2 days ago for nearly 2 hours and when I finally got up to the front, they told me I needed a physical. Why didn't you mention this before or have it alert me on the app I downloaded? I left. What a waste of a day. While I was in line, the one and only person behind the counter told a client where everyone in line could hear, that every single day about 2 or 3 people call out. Hire. Better. People. It's simple. Management was walking around doing nothing looking at the line grow and grow and didn't even offer to get behind the counter and help or send someone else from the main room to help. It was very upsetting. Everyone has their reasons for donating, and mine is personal. This location has gone so downhill quickly it has taken the fun and enjoyment out of me giving back.

This clean, modern facility makes a meaningful impact through life-saving plasma donations, but…read morewhat truly makes it special is the incredible staff. The environment is bright, spotless, and highly organized, creating a seamless and comfortable experience from the moment you walk through the door. Check-ins are efficient, wait times are short, and the entire process is handled with the utmost professionalism. The absolute highlight of this location (Lewisville) is a wonderful phlebotomist named Ahmy (or Ehmy). She is an absolute angel who completely transforms the entire donation experience with her radiant warmth, sweet smile, and gentle care. From the moment you sit in her chair, her kind eyes wash away any lingering nervousness. She possesses a rare, beautiful soul that makes you feel deeply seen, valued, and safe. Her touch is incredibly soft, and her meticulous attention to detail proves she is highly skilled and deeply passionate about donor comfort. It is rare to encounter someone who radiates such genuine empathy and pure kindness in every single interaction. Ahmy (Ehmy) is the true heart of this center, a rare gem whose compassionate spirit and grace leave a lasting footprint on your heart long after you leave. Saving lives is rewarding, but having a professional like her make the journey so uplifting she is truly a beautiful blessing. warmest regards, Nicole

1 1/2 years ago to BioLife I've always had a wonderful experience going…read more The staff is amazing top to bottom Every time I go, it's super easy. Everyone works efficiently they're knowledgeable about what they do. Everything is done by the book and every phlebotomist have a nice blend of expertise and customer service skills I personally go for peace and quiet, but to increase income if you're ever in a tight spot or if you want to help save lives this is the place I would recommend

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin