Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Much cleaner than a couple of other donation centers I have used that were run by other companies…read more Friendly staff. No long lines, no ridiculous wait times for getting in to make a donation. Only thing I can think of that needs attention is that the center staff needs to be paying more attention to how people are wearing their masks. At my donation yesterday I watched a donor come in with their mask under their chin, both mouth and nose exposed. They just stood there waiting to be called to make their donation. When they were called the person who leads people to where they will lie down to make their donation was completely oblivious to the guys mouth and nose being totally exposed and brought him into the area where we were already donating. On my visit prior to that, while I donated, I noted six donors wearing their masks below their nose that I could see from my vantage point. There may have been others. When a staff member came to check on my progress I mentioned it, she went around telling them to pull their masks up over their nose. I know the staff works hard all day managing all the donations as they occur but we shouldn't have to point out the obvious.

I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been a regular donor at this location for past 3-4 years. They have great staff who are very…read morefriendly and remember you by name. Andrew, Donna to name a couple of staff. They are quick to prescreen and get you going with donation and make sure you are comfortable and very detailed in explaining what is next even though they are aware that I am a regular.

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

Carter Blood Care always does a nice job scheduling appointments and taking care of donors…read more Excellent staff and painless procedure.

The BEST staff all very professional and caring. I truly love donating blood here and will continue…read moreto do that as long as I am able

Efficient, organized, care with preventing any infection while obtaining healthy blood.read more

Let me start by saying how important it is to give blood, particularly right now as there is a…read moresevere shortage! I was hospitalized in 2012, and if it had not been for others donating blood... I likely would not have survived. But now, let's get to the good stuff! The folks here at the Flower Mound facility are wonderful! The staff here is very friendly, helpful and courteous! The place is pristine... if you schedule your appointment and do the online login... The wait time is very short! But don't let that prevent you from doing walkins! A single pint of your bipod can save up to three lives... Please help others!

I love coming to this donation center the staff is friendly courteous and fast…read more The payout is great I love having a couple extra bucks in my pocket and donating feels great thank you Octapharma...come and donate guys it's fun easy and the payouts are great thanks

Almost would give 5! Please is older and run down a little…read morebit but the staff is on top of their stuff! They may not be the friendliest (not all of them) but they do this all day long 7 days a week so I get how enthusiasm is not at the top list of priorities. They want to get people in and out and that's exactly what they do. I'm a new donor to this place but I notice lots of people are regulars here and know the staff by their names so that says something. I love that they don't require appointments and are open 7 days a week to fit people's schedules. I recommend giving this place a try!

Great plasma donor center, and TRUST ME I know what a good donor center looks like. I've been to…read moreCSL (Mesquite) and they were HORRIBLE ‼ So coming to Octapharma was such a breath of fresh air Michael is the BEST sticker hands down, and the rest of the staff are so friendly, kind and professional. They check on you and ask you are you ok. I never once got asked was I ok at CSL ‍ Monica (Mgr) was very kind and welcoming to me. The place is clean and smells good. I can't wait to go back. Which is weird beverages I use to dread going to CSL

I used to be able to donate without worry. It was easy here. That all changed this year. I was…read moreconstantly bruising after what I believe is incompetency with injections, misreadings on my status and levels, and the total lack of employees they have making the process hours. I was in line 2 days ago for nearly 2 hours and when I finally got up to the front, they told me I needed a physical. Why didn't you mention this before or have it alert me on the app I downloaded? I left. What a waste of a day. While I was in line, the one and only person behind the counter told a client where everyone in line could hear, that every single day about 2 or 3 people call out. Hire. Better. People. It's simple. Management was walking around doing nothing looking at the line grow and grow and didn't even offer to get behind the counter and help or send someone else from the main room to help. It was very upsetting. Everyone has their reasons for donating, and mine is personal. This location has gone so downhill quickly it has taken the fun and enjoyment out of me giving back.