I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

Don't come here! Your vehicle will get damaged on the property and they won't fix it for you or…read morehelp in any way. The rude "manager" needs to be fired for how she speaks to people. She will hang up on you and she needs to be held accountable.

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

The BEST staff all very professional and caring. I truly love donating blood here and will continue…read moreto do that as long as I am able

Carter Blood Care always does a nice job scheduling appointments and taking care of donors…read more Excellent staff and painless procedure.

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

So quick and easy!! Danielle was the one that took my blood, and she was literally the best!!read more

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been coming to this center for awhile but took a break until this week I had come in…read moreWednesday and my fingerstick had a low level so I had to come back, while I was there I was told I had to do a mini physical as well and read the book and watch a video. I did that but left and returned on Friday. I arrived at 9:15 to get things started, scanned in only to sit and wait (lobby was not busy) I was told at about 9:30 I had to rematch the video and read the book by the guy at the front desk. I told him i did it 2 days ago and needed to do the mini physical and finger stick he said I had to rematch the video and read the book again. I told him I wasn't told that the other day i was told I had to bring up a level and do the finger stick again and mini physical he said well you have to re-watch the video and read the book. So I did. I went and scanned in again just in case. I sat down for a few more minutes and now the lobby was full so I asked how long it would be. He said it will be awhile you just scanned in, I said I scanned in earlier he said that didnt count. It started after you watched the video and read the book. I told him he watched me sit there for over 15 minutes and didn't say a word he said well I didnt talk to my supervisor until you saw me leave the front so I didnt know what you had to do til then so no you can wait I said I dont have another 2 hours he said well you cant jump ahead so you can wait your turn. I said I have been waiting you didnt say anything til I had already been here he said well I didnt know like I said. He said so you can wait your turn. At that point I told him I wanted a supervisor and he told me no so I told him I wasn't waiting and left I called from my car and asked for a manager he said I dont have a manager. I said you just talked to one you told me. He said no I didn't I said you talked to someone, he said that was my supervisor so I said let me talk to them. He put me on hold and left me on hold. I called back he answered and didn't say a word and put me back on hold. I held 5 minutes ans called back and a randy answered I called him. After that I called 1-855-myplasma and I decided to go and schedule that night with a different location as I wont go back to the gus thomasson location I refuse to deal with the treatment I got today again and they deferred me! So I guess if you complain they defer you apparently because there is no medical reason to defer me. I was told Wednesday I would return Thursday or Friday!

Hello sir it happened again today sir and I fed my my wife four days in a row she has two biolives…read morea Gatorade and everything so this location is on Gus thomasson and Ferguson I need you to do an internal or something cuz now this is what I I am upset and I'm pissed off this second time because I went to your other ripples and because she was overweight they wouldn't let her donate so either you handle it or I'm going online and I'm going to tell the whole world about ripples and they like to discriminate against people so thank you I need you to get on this expeditiously my number is 469-952-1851 I will be expecting your phone call

Went to the one on pleasant groves texas. Good today, didnt need to wait that long…read more Eeryone was nice today.

Umm seems more set up like a factory. They don't even offer chairs, they corral you around like…read morean animal. When you're finished they take their time to take the needle out. Biolife is a better option. You can schedule your visit. They are friendly don't treat you like you're in the penitentiary. When you're finished giving they usually remove the needle with 5 mins and have the staff needed for all the machines they have. Also the new machines they use leave scars. It's like the machine has some suction to it. Biolife depends on the natural flow and will alert when you're not pumping enough to create the flow it needs. Just a different experience all together.

The OctaPharma Plasma Plano center staff are wonderful - knowledgeable, friendly, helpful. I have…read morenever had a hematoma there and only one re-stick which was years ago with a trainee. I have donated with this center for years and have stayed at this OP Plano center for well over a year and have without feeling a need to rotate out to any other center or company. So, Five Stars for them. OctaPharma corporate and information services (push info on the app, customer service phone center, is ABSOLUTE:LY HORRIBLE. "Lies, damned lies, and OctaPharma Customer Service information" - Benjamin Disraeli Yesterday morning, due to the fact that people in my part of the South (USA) get scared to death when a snowflake falls, I called in to see if my center was open. Remember, with OctaPharma, the ONLY way we have to know such information is to call in to the Customer "Service" Center (CSC). They think that all kinds of info pushes out on the OctaApp that doesn't. So, one has to call. Of course, I called at 7:15 because forgot that despite the donation centers being open 7am-7pm, the bottleneck/CSC is only open during "normal business hours" 9am-5pm. So, I waited. My app was telling me I was able to donate but I suspect that is only "me" info, not taking into account anything about the donation center, and I didn't want to make the drive if they weren't open. Thus, just before 10am, I called back and got a rep on the phone: "Your center is open today from 7am-7pm." "You are sure that this info is good for the Plano TX center?" "Yes, that center is open from 7am-7pm." "And that is info for today, correct?" "Correct." So, I had a few errands to do and wanted to let meals kick in, so I went to the center at 5pm. Sign on the door said (not exact wording): "Reduced hours today. Our center will be open from 10am until 4pm." Arrrgh. I called the CSC and asked what hours the center would be open. "That center will be open from 10am until 4pm." Hmmm. "Are you able to tell what time you received that notification?" "Yes, sir, we received it at 10:03 am." So, either the center did not inform the CSC of their decision about operating hours until at least 3 hours after the center's decision was made (to not open at 7am) or the CSC had the info available but did not push it out officially to the reps for up to 3 hours after receiving it. I seriously doubt that the donation center left the phone center uninformed. I checked with the donation center and learned that they had made the modified-hours decision DAYS prior to the ice storm. I cannot believe for a moment they kept this decision secret for several days. And, of course, none of this updated-hours info was on the OctaApp beyond a message that some centers might be closed and donors should check first before going. Forcing us through this info bottleneck of uninformed script-readers and then ALSO giving out completely false information makes OctaPharma the worst of the worst in my opinion when it comes to helping donors with information. The drive in to the center wasn't hazardous, but it was very slow. They wasted my time yet again by not having the right info available in the right place at the right time, and essentially lying to donors. Everything else about OctaPharma is really great, as far as I'm concerned. But their corporate setup for info sharing is ATROCIOUS .

I've been donating plasma for years and I've never experienced so many errors/false readings of…read moreprotein and hematocrit levels. I kept getting a low result so I decided to compare with another lab/plasma center nearby. I had my blood drawn within an hour of each test at Octapharma, Plano, TX and another plasma center and I easily passed the other plasma center where I was paid double Octapharma. I'm done. What a waste of time. NO MORE. Whoever is responsible for the quarterly protein tests is NOT doing their job accurately and I have proof this time. Bye bye