This location is a joke. Truly a farce. So I had an appointment for labs. Usually in the past it is straight forward. Not0 this time and I don't see much changing. I arrive approx 20 minutes prior to my appointment time and walk to the windows to check in. The girl at my window is in a heavy heated discussion with a co worker about what she is going to order for lunch. This goes on for about five minutes (really) and I'm just standing there waiting to be addressed. She FINALLY turns to me and says how can I help you? Gee, imagine that. After I check in I ask a simple question i.e. why doesnt anyone ever answer the phones. We'll that was the wrong thing to ask. I had to listen for about three minutes of how hard they work and the workload they carry and how they miss there lunch hours etc. By the way, the gal I was speaking to didn't appear to miss too many lunches. Then I asked, why doesn't anyone return phone calls left on the clinic phone message? Well that was another no no . I got an earful that she was/is the manager and amongst her other duties as well as her coworker they just don't have the time. So at that point I gave up and started to return to my seat. When I was returning to my chair I glanced at the second window that has a gal sitting READING A FRIGGIN MAGAZINE. Can you beleive that. They can't answer phones, they can't call vets back. What the he'll is going on here. I guess the most important thing is getting lunch and catching up on the latest buzz from the gossip columns.
Now let's remember I was there for labs. So I returned to my seat to wait to be called. And I waited and waited and waited and waited. Than I found out why I waited, they had ONE flabotomist and the line to give a urine sample and give a blood sample was about five deep.
This location and it personnel are just a laughable bunch. Sitting around acting like they're over worked and vastly under paid.
Oh one other travesty. As I was leaving I wanted to confirm my next appointment. After the girl spent about three minutes on the computer screen she turns to me and says "oh that appointment was cancelled". WHAT??? Her reply was oh your provider is going on vacation. When did that occur i queried? Oh, sometime earlier today. What the hell I was disgusted and walked.
This is the "New" VA. Do a lot of us vets scrap it and start from scratch. read more