Be Cautious--Review Your Bill Carefully
I was charged by ATI Physical Therapy, Flower Mound, Texas for a remote monitoring app that I was repeatedly told was free. When I discovered the charge, I contacted the clinic and spoke with Karissa, who confirmed the app should be free. She even checked with the Area Director, who also verified that I should not have been charged for the app. My physical therapist Mina also confirmed the same.
Despite these assurances, the charge was never removed. I contacted their patient advocate multiple times--at least 10 calls--and spoke with their manager, Ann, on July 9. She promised to follow up within 3 to 5 business days, but I never heard back.
Please note that I was charged for remote assistance on Sunday, June 8 - even though the clinic was closed that day. I had just installed the app but never used it.
This charge is not only unjustified--it feels fraudulent. ATI has yet to take any action to correct the error. I ultimately decided to pay the bill and write this review to share my experience. I strongly urge others to review their bills carefully and follow up persistently if anything seems incorrect. read more