Great staff, great doctor. they make sure you understand everything needing to be done and why, and…read moretake the time to listen to, and actually answer your questions. I have total confidence in Liberty Pain Associates and know my life and livelihood are in the best hands.

It took a month to get my referral, then they let me know, that I wasn't in insurance network. Why…read moredidn't they tell me in the beginning of this mess. They are clueless and incompetent.

I recently had a new patient consultation with Dr. Rai. Overall, I was very impressed with his…read morebedside manner. Unfortunately, his office does not prescribe pain medication. I'm by no means a drug seeker, but have been on a drug that has worked with me for the past decade. Dr. Rai was very professional and honest about his inability to help me switch from my current pain management provider and have him continue my medication. He did make sure that my co-pay was refunded before I left the office. While, he could not help me, I do have respect for him since he was straightforward and honest. I do wish they would be more upfront about their practice's inability to prescribe controlled pain medication so that others know ahead of time.

After two years with Dr. Vu, I can definately say that my life without pain is so much better now…read more My nurse practioner, Ms. Talatala listens to my concerns and answers all my questions with the honesty I expect from a pro like herself. You have a patient for life. Sorry you are leaving your practice. It is a pleasure to be your patient and friend!

I went to see about a alternative to meds for my radiation burn nerve pain. All I got was more pain…read moremeds, and narcotics. No exam. I called Dr on call and left a message on Sat. got no return call and here it is Sunday morning. Returned to ER 2 days later. For now I am on 1000mg tylenol and muscle relaxer until I find another pain Dr. Do not waste your time there

I had spinal surgery in April which changed my pain but offered little relief. I had epidurals…read moreprior to surgery that were no help. My surgery involved cleaning up of herniated discs. With little improvement I made an appointment with Advanced Pain and Dr. Broddnax. After discussion he decided to try a Caudal Epidural Steroid Injection. The next day I felt relief, and today which is day 2, I feel even better. It usually takes a few days to a week for the medication to help, if it does at all. Remember I've had other Epidural's that didn't help. So I'm very hopeful right now, and want to thank Dr Broddnax for all his help.

The ladies were kind and professional as well as Dr B. However he took me off Tramadol that I had…read morebeen on for years through MD's and FNPS and put me on a NSAID WITH HORRIBLE SIDE EFFECTS. It says 1st thing. May cause heart attack or stroke. Do not take if u have a list of health issues of which I have many. Glaucoma, kidney issues ( I have a syst in right kidney and acute kidney failure in 8/21) and frequent utis high blood pressure since the 80, history of heart failure and stroke in my family and I have an irregular heartbeat. I called in to go back to Tramadol they said they do not prescribe opioids. In 2012 Ultram was not an opioid. I took it with hydrocodone after shattering my arm. It is a baby medicine compared to Hydrocodone or Lortab or others I have taken but they are the only thing to help with the pain effectively and safely along with other things I take which I have had FNP's & Drs prescribe for me without any issues but due to new insurance and unfortunately a new pcp I am having to go to advanced pain institute and 2 different orthopedic drs and a therapist to get .5 mg of clonazapam which is also something prescribed by many pcps and FNPs this is also a baby dose just like the tramadol compared to xanex etc. I am sick of doctors and their staff being so scared to prescribe things if you have obvious proof of the pain u r in. They make u feel like a criminal. This is wrong. My income is below the poverty level and I live alone. I believe it is being used against me in this case bc I have to pay co pays every time I go to these places. The advanced pain institute will be at least 2 times per month and orthopedics a fee for shoulder that needs surgery and a separate fee for back and a fee for a therapist. This is truly a shame how they make u feel like u are a drug addict if u take tramadol. It is so low a dose I have never felt anything but pain relief without the horrible side effects of the NSAID. ALSO THE NSAID SAID IT IS NOT FOR PERMANENT USE ONLY TEMPORARY AND COULD CAUSE SERIOUS ISSUES WITH STOMACH BLEEDING I HAVE TAKEN 2 many OTC and rx drugs for years to take that risk. I currently have a uti and was told they couldn't give me shots until it was cleared up and a urine test to prove it. So I am not going back. I will find better. They didn't offer a safer alternative to the NSAID THAT WOULD STOP THE PAIN. I REGRET SPENDING ANY TIME AND MONEY HERE

I went to her for EIGHT years. We never talked about pain...we talked about our daughters, mostly…read moremy animals. She implanted a Nevro spine stimulator that is now an absolutely nightmare. Made me have a psych evaluation to do it. I had been seeing the NP Gale & she was surprised I had it & said who did that, not doc right?! I said yes it was doc & I was told it was obsolete & to turn it off. They did not want to remove it, just wanted to put the newest implant in with it. It gives me discomfort to lie on my back, bc I was a back sleeper, it has scar tissue & it hurts me. The MINUTE I told the NP Gale that I was afraid my body had become addicted to hydrocodone bc I had been taking 3 a day for 8 years, all he!! broke loose. I had previously been on antidepressants & I am 100% sure it's bc of my back pain plus I did have a very hard 2024...Bhandari listened to the events in 2024 & said, I need a drink after hearing all this & then asked me if I knew of the place Sip & Savor in Highland Village...her NP gave me an anti depressant, I took it for 30 days, came back & Gale said did it help, I said no & that was the end of it UNTIL I told them the hydrocodone wasn't working. They found Xanax in my drug test & I no longer had a rx, took one of my husband's. Gale told me to get a rx but Bhandari insisted that I go to a psychiatrist to get the rx...I went to my pcp & got the rx & Bhandari was ENRAGED. Her medical assistant taunted me saying "you didn't go where you were supposed to" & I calmly said I did have a rx. I was very confused bc Bhandari's office had given me the anti depressant I had been on. Gale saw me that day & started crying, my husband is a witness, bc I didn't understand why Bhandari was being this way. Gale calked me a week later & said as long as I had Xanax, I could not have hydrocodone...this is simply a LIE. EIGHT years & this is how I was treated. Dr. Bhandari is not a nice person & does not care about pain management, at least not 8 years of mine. I hope Gale gets away from her asap while she still cares, listens & wants to help her patients. Do not go to Dr Bhandari.

As always I google or yelp anything that pertains to my health or personal business.. Dr …read more. Bhandari is the most caring , professional Dr that have made me proud since my visits with her.. She not only explains in-depth to what your problem is but a good listener and compassionate never I've ever met... Going to her makes me feel comfortable, at ease despite of what situation I'm feeling on that day.. Dr Bhandari is well knowledgeable in her practice then some ./ I would truly recommend anyone that need their pain put to a hault because she has the touch .. VERY INDEED PLEASE .. with Dr Bhandari let alone her staff are a plus as well ..

Post-op care is inadequate from this business. My husband had back surgery by Dr. Tolhurst one…read moremonth ago. Met this surgeon on the day of surgery only. Not a talkative person but since I am a nurse with OR experience I was well informed so I just expected his lack of communication and no red flags were raised. When my husband developed a surgical site infection one month after the surgery, I found the whole office had a lack of communication. I had already started treating the superficial infection with sterile betadine and sterile dressings because phone calls were not returned nor text messages answered. When I did get in touch with some one three days after the first phone call, they were uninformed and uncaring. We are in the emergency room now getting blood cultures and another CT of his back. He is sicker after surgical intervention than before...still haven't talked to Dr. Tolhurst since the day of surgery ...I will be investigating his post op infection rate and complications rate. I will also let our primary care physician and other doctors know of our experience and displeasure with Dr. Tolhurst. Very disappointed with Texas Back Institute also.

Saw Augustine Albright, PA on 9/19/22. She recommended I get an MRI and would write the order. I…read moreshould have it by the end of that week. I left multiple phone messages and emails without any return calls. Went to their office and picked up the order on 9/30/22. Receptionist acknowledged that their system shows I left them messages. No explanation for why no one called me or why they didn't send the orders to my requested imaging location. I hand delivered the orders to Touchstone Imaging only to find out the orders were written incorrectly. Touchstone called TBI to get corrected orders and was told that I must schedule another appointment to get them corrected. I sent multiple messages to them through the portal about this. Again..... no response. Experience here couldn't have been worse.

I was brand new after a 20 minutes massage, for which I only paid 10 minutes. I had paid Grace 10…read moreminutes but I know she went over. Neck pain and stiffness I'd had for over a year was gone. I met Grace at a crafting expo, and when I was packing and had a paper holder stuck, she helped me without question. She took care of me and I am forever grateful. You won't regret seeing her!

For over 2 weeks I was having an extreme amount of pain in my neck where it meets my spine from a…read morepoor sleeping position. I asked a friend who has worked with chiropractors before what I could do. My friend suggested myofascial release. I located Grace and the experience was even better than I had hoped. Grace made me feel at ease instantly and I told her what kind of problem I was having. She explained the procedure and gave me additional information while providing the therapy. She also located some additional problems in my back that had been there so long that I had forgotten them until she began working on that part of my back as well. My neck feels so much better and I will be returning for additional work to my back. Thanks, Grace!

12 visits after hip replacement. Pain seems less. Good to have some professional examination…read moreseveral times a week. Positive environment.

I tore my hamstring and couldn't walk for several days. I was referred to OrthoLazer by my…read moreOrthopedist. I was a bit skeptical as I hadn't heard of this treatment and I don't really understand how it increases blood flow. But I trust my doctor. So, I signed up for 6 sessions over two weeks. I paid up front. It was well worth it. My Orhtopedist told me that my injury would normally take "several weeks" to heal. After two weeks of OrthoLazer, I'm doing bag work again and I'm ready to resume my normal workout schedule. Everyone at the office was very polite and informative. I never had a negative experience.

Run away from this place! Scam. $8,000 for treatment, appliance and laser therapy. What treatment?…read more? Appliance works. Laser therapy is a joke and lasts for a month. Their main sales pitch is that they looked over my insurance and $5,000 for appliance is covered. Confirmed with them twice. But, not covered !! Pay us and wait for check from ins company. Boy was I duped. They will reschedule multiple times because the dentist decided to go out of town. This is a dentist office that decided they could work less and make more money by selling you an appliance. No other anti-snoring option available. Appliance or nothing. Front office is chaos and incompetent. The technicians that actually do the work are nice and well trained.

Initially, I was very excited to begin treatment here. I'd like to start by saying the issue is not…read morewith any of the medical staff or even the office staff- everyone is polite and I don't wish to slander employees that were just doing their best. In December, I was told the price would be a whopping $6256. I could not afford that in my wildest dreams. But- they told me that insurance would cover a large portion, especially after doing a sleep test (which apparently I didn't score high enough for insurance to care), bla bla bla. I spent the next few months trying over and over to figure out the insurance stuff. Phone calls, emails, claims filed and denied, scanning through my Explanation of benefits on both my medical and dental insurance. Mind you- I had been told both by my insurance provider back in December (UHC in case you're curious) and this place a large amount would be covered. Insurance originally said 90% coverage due to the nature of my treatment, but then went down to 70% since it was out of network. "OK, Fine" I thought. It make still take me forever to pay off that additional 70%, but OK. Well surprise, once the claim actually went through, they didn't offer any at all. It is now the end of April. I have had what seems like endless back and forth conversations with the billing department, my insurance, and the medical provider and I feel like I'm walking in circles. I am stressed out. Honestly- as a young adult taking care of such a big medical expense for the first time, I feel taken advantage of and mislead. Have I been swindled? I don't know. All I know is that I am desperately trying to take steps to get my money back and dispute the charge with care credit. If I can't get this solved, this mistake is going to take me years to pay off. As for the treatment- I believe they would have had more success with a different device, which they admitted in their last appointment with me. There's a lot of positive reviews and I don't doubt that the people that can afford a 6K expense are getting their moneys worth. I appreciate the medical staff and office staff trying to be helpful. Maybe it comes down to just being a young adult making a poor-informed decision because I was in pain and looking for relief.