It took a month to get my referral, then they let me know, that I wasn't in insurance network. Why…read moredidn't they tell me in the beginning of this mess. They are clueless and incompetent.

Dr Bhandari and staff have been amazing in treating family members. Kind and respectful especially…read morewith chronic lifetime conditions. The quality of their lives has been so improved and we are grateful for this treatment. I like her approach in treatment, root cause, not always pill prescribing. Solution medicine not prescription medicine. Very helpful for daily life management with chronic health problems.

I recently had a new patient consultation with Dr. Rai. Overall, I was very impressed with his…read morebedside manner. Unfortunately, his office does not prescribe pain medication. I'm by no means a drug seeker, but have been on a drug that has worked with me for the past decade. Dr. Rai was very professional and honest about his inability to help me switch from my current pain management provider and have him continue my medication. He did make sure that my co-pay was refunded before I left the office. While, he could not help me, I do have respect for him since he was straightforward and honest. I do wish they would be more upfront about their practice's inability to prescribe controlled pain medication so that others know ahead of time.

Be careful with Dr.Rai. I wasnt thrilled when he started wanting to treat things I didn't come…read morethere for. I was sent there by Ortho to be treated for 1 thing. Take care of that before going off on something else unrelated. I have a much better doctor now. My fiancée was stuck being sent to him. Because my doctor was having surgery. He had an even more terrible experience. I can't say anything about the other doctors in this practice. But this one has NO beside manner. He even called my fiancée and the ER doctor liars. I would say Dr.Rai was having a bad day. But it was to many days.

I went to see about a alternative to meds for my radiation burn nerve pain. All I got was more pain…read moremeds, and narcotics. No exam. I called Dr on call and left a message on Sat. got no return call and here it is Sunday morning. Returned to ER 2 days later. For now I am on 1000mg tylenol and muscle relaxer until I find another pain Dr. Do not waste your time there

Dr. Broadnax is by far THE best pain management doctors I have EVER been to. I am so happy my…read morejourney ends here with Advanced Pain Institute of Texas. Somewhat new to Texas, I have struggled over the last year with finding someone I can put my absolute trust in. From the very first appointment, we had an immediate action plan. I have made more progress in the last 3 months than I've had in 6 years. Living in pain is scary, frustrating, and debilitating. I have seen exactly 4 pain management doctors here in Texas and Dr. B is the one I would wholeheartedly recommend to anyone struggling with pain. He is one of the kindest and most intelligent doctors I have ever met. He is patient, understanding, and is a very attentive listener. Always smiling, never judging, I feel safe with Dr. B. I can't say I've ever felt as safe as I do or trusted a pain management doctor the way I do with Dr. B. He is open and honest and doesn't dance around anything. His bed side manner truly is a class act. It is always a pleasant experience from check in to check out. Ashley is always smiling and ridiculously pleasant. His MA Tony, is phenomenal. He is very easy to speak with, get a hold of, is very thorough, and quite frankly makes me smile even when I'm wanting to cry. Both of them do- Dr. B and Tony. They make a really great team. In my 40 years, I've never met a more competent & efficient MA. I'm no longer scared to leave an appointment feeling like I'm missing something and will have to wait until my next appointment to address it. I have struggled greatly in the past with MAs who have lacked knowledge, a sense of urgency, understanding, or had very poor follow up. Not Tony. No Sir. He is on it!! Best MA award goes to Tony. Dr. B has come to us from Chicago as a highly respected doctor. And the mere fact that Tony has joined Dr. Broadnax and Dr. Anderson on their journey here to Texas is not only a testament to the depth of their teamwork but is also a testament of their trust in each other. Which is then genuinely felt by myself, the patient. So if you are a patient like a was; feeling lost, not quite sure what to do, feeling like your pain is your destiny, convinced this is how you're going to have to live the rest of your life, running into oddball pain management doctors who don't seem to listen, want to try experimental injections on you, or just bandaid the pain with medication, please stop and make an appointment. There IS hope and there truly are good doctors in this state. Dr. Broadnax & his partner, Dr. Eric Anderson have blessed Texas by coming here from Chicago. I feel bad for the patients they had to leave behind. But they are both highly educated and intelligent individuals who know how to treat their patients like humans and with kindness.

Went here because my doctor referred me here. I went for my initials appt and then they never…read morecalled back to schedule my next appt or give me details on the MRI I needed to get somewhere else. I called 4 different t times to get details and next steps so I can start my road to recovery. No call backs or a sense of urgency. I finally stopped calling and went elsewhere for care and so happy that I did. 3 months later I received a phone call to check on me and I told the lady on the phone my experience and why I am no longer a patient there. She just said okay and hung up. Two of the times I called, there were roosters and barking in the background so I know their scheduling is working remote. Not a good idea with the service and whoever is doing the follow ups. I want to reach out to the doctor so he knows about his staff but I can't get a hold of him without going through the front desk. Go elsewhere!! Healthcare shouldn't be like this. AWFUL!!

Post-op care is inadequate from this business. My husband had back surgery by Dr. Tolhurst one…read moremonth ago. Met this surgeon on the day of surgery only. Not a talkative person but since I am a nurse with OR experience I was well informed so I just expected his lack of communication and no red flags were raised. When my husband developed a surgical site infection one month after the surgery, I found the whole office had a lack of communication. I had already started treating the superficial infection with sterile betadine and sterile dressings because phone calls were not returned nor text messages answered. When I did get in touch with some one three days after the first phone call, they were uninformed and uncaring. We are in the emergency room now getting blood cultures and another CT of his back. He is sicker after surgical intervention than before...still haven't talked to Dr. Tolhurst since the day of surgery ...I will be investigating his post op infection rate and complications rate. I will also let our primary care physician and other doctors know of our experience and displeasure with Dr. Tolhurst. Very disappointed with Texas Back Institute also.

Saw Augustine Albright, PA on 9/19/22. She recommended I get an MRI and would write the order. I…read moreshould have it by the end of that week. I left multiple phone messages and emails without any return calls. Went to their office and picked up the order on 9/30/22. Receptionist acknowledged that their system shows I left them messages. No explanation for why no one called me or why they didn't send the orders to my requested imaging location. I hand delivered the orders to Touchstone Imaging only to find out the orders were written incorrectly. Touchstone called TBI to get corrected orders and was told that I must schedule another appointment to get them corrected. I sent multiple messages to them through the portal about this. Again..... no response. Experience here couldn't have been worse.

I was brand new after a 20 minutes massage, for which I only paid 10 minutes. I had paid Grace 10…read moreminutes but I know she went over. Neck pain and stiffness I'd had for over a year was gone. I met Grace at a crafting expo, and when I was packing and had a paper holder stuck, she helped me without question. She took care of me and I am forever grateful. You won't regret seeing her!

For over 2 weeks I was having an extreme amount of pain in my neck where it meets my spine from a…read morepoor sleeping position. I asked a friend who has worked with chiropractors before what I could do. My friend suggested myofascial release. I located Grace and the experience was even better than I had hoped. Grace made me feel at ease instantly and I told her what kind of problem I was having. She explained the procedure and gave me additional information while providing the therapy. She also located some additional problems in my back that had been there so long that I had forgotten them until she began working on that part of my back as well. My neck feels so much better and I will be returning for additional work to my back. Thanks, Grace!

12 visits after hip replacement. Pain seems less. Good to have some professional examination…read moreseveral times a week. Positive environment.

I tore my hamstring and couldn't walk for several days. I was referred to OrthoLazer by my…read moreOrthopedist. I was a bit skeptical as I hadn't heard of this treatment and I don't really understand how it increases blood flow. But I trust my doctor. So, I signed up for 6 sessions over two weeks. I paid up front. It was well worth it. My Orhtopedist told me that my injury would normally take "several weeks" to heal. After two weeks of OrthoLazer, I'm doing bag work again and I'm ready to resume my normal workout schedule. Everyone at the office was very polite and informative. I never had a negative experience.

I can't say enough good things about Dr. Eric Vaughn at Airrosti in Flower Mound. After just three…read morevisits, I felt noticeably better and finally started moving without pain. Dr. Vaughn took the time to explain everything clearly and got right to the root of the issue instead of just treating the symptoms. The physical therapy professional onsite was also excellent--knowledgeable, encouraging, and made the exercises easy to follow. The combination of care and hands-on therapy made a huge difference. If you're dealing with pain and want real results fast, I highly recommend Dr. Vaughn and the team at Airrosti Flower Mound.

Game changer. If you haven't been to Airrosti you should have…read more That crick in your neck, that annoying knee pain, that crippling back pain... they can fix it! Who knows; likely to even spare you time, drugs and surgery. They have helped me with two separate massive issues that I assumed were just never going away. I went from long lasting ACUTE pain that I had been dealing with for weeks, to zero pain. They aren't in the business of filling their schedule with a million follow up's- they're in the business of fixing the issue and getting you to a pain free state. Don't hesitate. Don't give up on pain relief. They can help.

Run away from this place! Scam. $8,000 for treatment, appliance and laser therapy. What treatment?…read more? Appliance works. Laser therapy is a joke and lasts for a month. Their main sales pitch is that they looked over my insurance and $5,000 for appliance is covered. Confirmed with them twice. But, not covered !! Pay us and wait for check from ins company. Boy was I duped. They will reschedule multiple times because the dentist decided to go out of town. This is a dentist office that decided they could work less and make more money by selling you an appliance. No other anti-snoring option available. Appliance or nothing. Front office is chaos and incompetent. The technicians that actually do the work are nice and well trained.

Initially, I was very excited to begin treatment here. I'd like to start by saying the issue is not…read morewith any of the medical staff or even the office staff- everyone is polite and I don't wish to slander employees that were just doing their best. In December, I was told the price would be a whopping $6256. I could not afford that in my wildest dreams. But- they told me that insurance would cover a large portion, especially after doing a sleep test (which apparently I didn't score high enough for insurance to care), bla bla bla. I spent the next few months trying over and over to figure out the insurance stuff. Phone calls, emails, claims filed and denied, scanning through my Explanation of benefits on both my medical and dental insurance. Mind you- I had been told both by my insurance provider back in December (UHC in case you're curious) and this place a large amount would be covered. Insurance originally said 90% coverage due to the nature of my treatment, but then went down to 70% since it was out of network. "OK, Fine" I thought. It make still take me forever to pay off that additional 70%, but OK. Well surprise, once the claim actually went through, they didn't offer any at all. It is now the end of April. I have had what seems like endless back and forth conversations with the billing department, my insurance, and the medical provider and I feel like I'm walking in circles. I am stressed out. Honestly- as a young adult taking care of such a big medical expense for the first time, I feel taken advantage of and mislead. Have I been swindled? I don't know. All I know is that I am desperately trying to take steps to get my money back and dispute the charge with care credit. If I can't get this solved, this mistake is going to take me years to pay off. As for the treatment- I believe they would have had more success with a different device, which they admitted in their last appointment with me. There's a lot of positive reviews and I don't doubt that the people that can afford a 6K expense are getting their moneys worth. I appreciate the medical staff and office staff trying to be helpful. Maybe it comes down to just being a young adult making a poor-informed decision because I was in pain and looking for relief.