Worst service experience I've ever had. I pulled up to the service bay at 9:20am (my appointment time) and there was a line of 10+ cars. I sat in this line for 45 min and no one came to greet me or get my information during this time. After waiting for 45 min I finally got out of my car and walked inside and asked someone for help and the woman service advisor was very rude and just said I had to wait in my car until someone came out to talk to me and assign me a service advisor. Finally a service advisor came up to me (Daniel) and started helping me, and I asked him if I could get a loaner car while they worked on my car, but he said they charge $60 a day for a loaner but they could give me a ride somewhere. So I agreed to get a ride. I waited another hour to get a ride and the shuttle never arrived so I just decided to order an Uber to my gym. 4.5 hours later Daniel called me saying my car is done but when I asked him about what they did, he only mentioned 1 thing so I asked them about the other things that needed to get fixed and he said he didn't know I wanted those other things fixed so he said it would take another several hours. I told him that I needed my car sooner so he said he would try to get it done sooner. Another 1.5 hours goes by and he calls me saying my car is done, so I asked him if he could send the shuttle to pick me up from the gym, and he said no he can't do that. So I had to spend more of my money to get another Uber back the dealership. And when I got back there, I asked for Daniel and they said he went lunch. This whole experience was so unprofessional and terrible. I ended up paying $107 for an oil change and a tire rotation plus $40 in Ubers and wasted 6-7 hours of my day. I will never come back to this dealership ever again. read more

I purchased an Accord, from here it's been the worst experience so far. I trade in my vehicle, no one would answer my calls after the purchase was completed. They did not pay off the trade in until weeks later I had to call multiple times and let them I was getting a late fee and affecting my credit. Today I when to pick my check and now no one can't seem to find my check for the remaining amount my trade in. I don't recommend this place to no one. They just sell the cars and forget what customer services is. read more

Went in for an oil change. Left for a bit because they said it'd take about 1-2 hours. We got an angry text from them for not picking up the phone, and when we called, the guy(Daniel) was pretty pissed off. It's understandable that he would be mad about us not picking up the phone. But if he was able to send us a rude text about the car, then he should have just texted us that the car was ready in the first place. Nowadays any unknown caller is a spam caller and if you answer them, you only get more spam call. My phone doesn't ring if it detects a spam call, and it didn't go off all those times he called. He did not leave a voicemail either. TL;DR: No longer coming back due to rude and unprofessional behavior. read more

Fernando is always so helpful. I usually wait for my repairs to be done at the shop. They get on it quickly. If the extra work isn't required he lets me know which it's always good to save money. They got coffee, water and a junk food machine. Thank God there's a Spires, Del Taco and Jack in the box 5 minute walk away. Thank you Fernando and all the crew at Carson Honda. I'm posting the pic of the next bike I want to buy there. 2022 blue Goldwing DCT. This is my work Yelp which is all I use. Allen Rubin read more

Carson Honda - My next bike from Carson Honda - Auto Repair Near Me - Carson, California

Came in and our salesman was Joseph A.B. He was very helpful and polite. I would recommend him as your sales rep. He made our purchase extra special! read more

Came here to buy a new 2023 Honda Civic Sport and salesman Mike Colocho made the process quick and easy. He explained all of the car's features thoroughly and helped me get a great price. As a first time buyer, I'm glad I came here for my first purchase. I recommend this dealer to anyone looking to buy a honda. read more

Went to look at a car, there was an issue with a rattle when driving it. Spoke to the Manager before leaving and let them know that we were interested in buying the vehicle when they find out what the noise was. Their words were that they would get a mechanic to look at it first thing in the morning before we left. Received a text message from the sales person Efren that the vehicle was sold. Guessing a hand shake with both the manager and sales person is no longer honorable or respectable in these times. Oh well, all I lost was time and respect for this dealership. read more

So I should have known that this would not be a good experience once my mom warned me of her experience. So I walked in and had an appointment with Karina who then passed me off to some guy who had no clue what he was talking about. I wasn't shown any options as far as differences in vehicles and he didn't even know how to give me an offer. He led us back inside and said he would write up an offer and then after waiting forever, a manager comes out and say this is what we can do and thats it. nothing in writing, nada. So we walked out and went to Gardena Honda where they actually worked with us and gave us great customer service. read more

Do not go here and have any work done. They installed a trailer hitch on our brand new 2020 Honda Passport and the hitch was not properly installed. This caused a significant multi vehicle auto accident. Their negligence could have taken multiple lives. By the graces of God no one was killed. Please for your safety and for the safety of your family members and others, please don't trust this dealer to work on or install anything on your Honda. read more

Such an amazing and quick car buying experience ! My credit isn't the best and Joseph made sure I left with a car that I wanted . Thank you for being so patient and helpful ! read more

Carson Honda - Auto Repair Near Me - Carson, California

I would recommend Mike and Julian to anyone they helped me out soon much they both have Great customer service skills if anyone is looking to buy a Honda this dealer is your best bet! My second time purchasing from this dealer when every other Honda dealership I went to weren't helpful to my needs so thank you both!! read more

Randy was amazing, his customer service was outstanding. he helped me from the moment I got there and made sure I was taken care off. same as Malik very helpful and made sure I was taken care of . They were amazing both explained everything detailed by detailed . This dealership always makes me feel welcome. I definitely recommend this Honda . I've been taking my car to service here since 2018 and not once I have a bad experience and Randy definitely has a lot to do to why I take the time to write this review. Thank you Randy and Honda Carson team ! read more

I usually have better things to do with my life than to go on Yelp and comment on companies that provide horrific customer service to me and my family. But today I decided to go car shopping at Carson Honda. I had multiple options to go elsewhere, but I decided to go with Carson Honda before I commuted to Carson Honda. I called and spoke with a sales person and they promised me that they had a particular car that I was interested in , in stock it turned out that they were lying to me and said that they did have the car in their inventory just to lure me into the car dealership upon arrival, I was greeted by a female customer service representative that appeared to have done some serious hard core serious time in prison and had tattoos all over herself and handled herself extremely unprofessional a few minutes later, her ghoulish assistant also joined her and smelled like urine and cigarette smoke both of them had very little knowledge about their inventory that Carson Honda had. I questioned them about the car that I wanted that they promised me they had in their inventory but they completely ignored my question and pressured me into buying another vehicle that I had zero interest in. I bought multiple cars in the past from Carson Honda, and it's sad to see that Carson Honda has lost its professionalism that it once had I will never again step foot in this dump again!!!!!! Shortly after I decided to go to Carmax in Torrance, where I was greeted by friendly sales representatives that their personal hygiene was up to par and had excellent professional vocabulary I found the car that I wanted at Carmax and I am very happy with the amazing customer service that they provided for me and my family. I advise everyone to stay away from Carson Honda as they have become very conniving and a dishonest dealership!!!!!!!! read more

I went to their website to make a last minute, oil change appointment with their service department. Luckily, I was able to find something so I took my Honda Accord in. Once there, I didn't have anyone come to me, so I went inside and was assisted by Marisol. She came out with me and did the initial inspection and Miles check etc. Went back inside and did the initial print out paper work easily. She asked what for what service I wanted and that was that. She didn't try up selling me any package or anything else. That was a relief. Marisol had a great attitude and was very pleasant. The car was done in a timely manner, only bad thing was that it wasn't washed like they usually do at the dealers. I'm not sure if I have to mention it now or if they stopped doing it. Only thing or reason that is keeping me from giving them 5 stars is their waiting area is really small. They only have a handful of seats available and their complimentary snacks are non existent. Other dealers ive gone to have anything from freshly made popcorn, to muffins and strudels. This place only had water and coffee ( and I believe tea available). Besides this, it is a great place to get your car serviced. read more

purchased my first car here at carson honda! i had serge colocho help me and he was very personable and professional. i had a set budget in mind and he was able to make it happen. actually started the day wanting a toyota but after an unpleasant experience, im glad i went next door to get my car. if youre debating between honda and toyota - def come here, the customer service is much better. read more

Carson Honda - Auto Repair Near Me - Carson, California

I never leave a review in my entire life! Appointment at 11 didn't get checked in until 1150. Horrible !! And they call them self express service read more

Brought my car in for service. My girl recommended this specific dealership. An got an unpleasant surprise Got my car back with a scratch on my brand new car. Spoke to the manager or supervisor but poor manners Showed the lack of interest of the situation. Kept denning the scratch came from them clearly they inspect the car before if there's scratches or not and there wasn't before even have a picture before I took and he still denied it. Very upsetting wouldn't want anyone to go through this experience. Working for the things in life so at the dealership they can scratch it or damage it. Out of words but very upsetting and disappointing!! read more

Carson Honda - Auto Repair Near Me - Carson, California

Customer service is poor. Carson Honda, any customer who goes to your dealership is not just paying $20.00 for service. It's always in the $$$ and for that amount of money we would like more of a personal touch. Coffee, Doughnuts and Tv is not really an impressive touch now. Attention to detail! Inform us as consumers of the process of our cars. If dominos can show us in an application what step our pizza is in. I think your staff can let us know in person. Not just scream our name out when its time to pay. Carson you can do better, because you have in the past. read more

I had a genuinely great experience at Carson Honda. Was able to purchase a used car with crazy low mileage!! Joseph in sales worked very hard to get me into a car that not only worked for me but was exactly what I needed! Together with the Manager Dean, they worked the numbers a few times so that it was affordable, and I am so grateful for their hard work! They even worked it out so that I could get an extended warranty that made sense for me and helped me get the car in right away for a service that was needed. When I arrived this morning to the service center to drop off the car everyone was polite and helpful and I was in and out quickly with a loner for the holiday weekend so that I could still get done what I needed to and enjoy my time with friends and family. Malik in the Service Center made sure that I was squared away and happy and I was able to get back to my day without a second thought. Grateful to the whole team @ Carson Honda. Go see Dean, Joseph & Mailik for the best service you can ask for. Thank you all. Genuinely. Casey K. read more

Carson Honda always takes good care of me! I have the best service advisor ever 'Renae' she has always gone above and beyond and treats you as 'Family' instead of just a customer or just a number. She even goes out of her way for you!! The team at Carson Honda Service Department is amazing; they make the wait worth the time! read more

Great deal on a used car. Worst car buying experience ever. I really contemplated paying more at a different dealership before signing because of the customer service and regretted not doing so for weeks after my purchase until I started having fun driving my car and finally got over it. I'm taking my crappy car buying experience as the price I payed for a good deal. - I made an appointment the day before and drove from the Valley to Carson only to find that the car wasn't on the lot. Especially upsetting because I had so much on my plate. I specifically prepared because I was only available this one day for weeks to come. My mind was already made up on this one specific used car on the lot so I sold my car prior to the appointment. I was READY! - I was not acknowledged throughout the whole process because I'm a woman I'm sure. I didn't think dealerships were still like that. Brought my friend along and they kept directing themselves only to him even after he said I was the one buying. Speaking of me instead of to me even during the credit check. Are you kidding me?? I wanted to complain to the sales manager until my friend pointed out that he was the one we were talking to. LOL! I mean at least the sales guy said hello before fully directing himself to my friend. - Since the car wasn't there at the time of my appointment and I had no time to go back to sign, they offered to deliver the car (thank you). I was a bit uneasy since I never got to test drive it but went ahead with it. I Like I said, I thought I was walking in to sign so I had already sold my other car. I was carless and super busy. I needed a car asap. Anyway, it finally arrived! .... Filthy on the inside and out. I know it's a used car but sheesh, I thought it would be common curtesy to do a simple wash and vacuum before delivering. - They accidentally ripped the moonroof shade (honest mistake) and offered to fix (which they did) but then in the process accidentally broke the windshield??? What? How?? Ok. Felt shady. Was definitely regretting my decision but what could I do? I wasn't even available to drop off the car myself. Ok, So they kept it longer and fixed that as well. - Then the situation got comical. I had a loaner in the meantime from them and they called me asking to bring it back so they could switch it out for another because their loaner had been out way too long and they needed to sell it....... HAHAHAHAHA!!!! Yeah, if they could just get me the car that I signed for. Also, heck no after all that I'm not going to make the drive to do YOU a favor. I had no anger left. All I could do was laugh. - Now forward to picking up the car after the repairs. Sales said to go to Service, Service said to go to Sales, Sales sent me back to Service. Seriously??? I was starting to think they lost my car. - Lastly, when they initially delivered my car, they promised that when I took it back for them to do the repair that they would clean the car... HA! when I finally got it back it was filthier than before. No surprise there. - But hey, good deal. good car. - Only positive was that due to their careless-ness with the moonroof it delayed the process and I ended up getting the car for 1K less. Not because of the dealership, they fought me hard over $200 and never budged. It was due to some law about the amount of time the car stayed on the lot. The dealer was initially trying to deliver it 1 hour before that law took effect on the vehicle. I'll take that 1k as compensation for boiling my blood and inconveniencing me during one of the toughest seasons in my life. read more

I sold my 2018 Honda Civic yesterday to Carson Honda. And I had an overall amazing experience with them. My sales rep was Leslie she was so honest and kind. Some dealerships they say one thing over the phone to get you in the dealership but everything Leslie promised she came through. If you don't want any BS I would definitely recommend purchasing your car here. read more

I bought 2 cars this year from Carson Honda 2023, Honda Accord EX, and a 2023 Honda CRV Hybrid spoke to Frankie on text yesterday to bring in my friend for a 2023 Honda accord Sport hybrid he said he'll beat the price Scott Robinson was giving my friend according to his manager but when we all came there you guys lied to us and sent us back home now my friend bought the car from Steven just today from Robinson here in Torrance will not buy any more cars from you neither will refer anyone to you. read more

Watch out for Daniel Garcia made an appointment for 8 o'clock checked in early sitting in the lobby people coming and going 4 1/2 hours later my car was done totally not acceptable. He asked me not to leave a review cannot believe Honda would hire people like this read more

It's been about 10 years ago since I bought a Honda from this dealership. I did research and got a quote of the internet and came here didn't quite get what I wanted at first but was glad on the secondary choice I did. Now fast forward to 6/9/20 I came back here but earlier than I planned due to inventory on what I had my mind set on. I have to first off give a big thank you to my friend Sandra who works here under internet sales we been communicating since Nov 2019 and she has kept me up to date on inventory and any other questions I had. I arrived we said hi to each other then she sent me over to one of the sales guys Jose she filled Jose in on what my needs were and the pricing we discussed. Jose was great first we went to appraise my Truck for trade in. We then was going back and forth on my payments along with another sales guy Sebastian both understood where I wanted to be at in payments and they both tried to get as close as they could to my liking granted I didn't put that much down as well mostly relying on the trade in to help the only downside the blue book cost went down since the beginning of the year when I first checked it. Jose went to Buena Park Honda to get the last white Civic hatchback since they didn't have any in white. I was lucky on that. Once Jose got back he let me go on a test drive. Sebastian then tried to work more with the numbers we finally close to where I wanted to be. So then next was meeting the finance manager Gary who completed all the paperwork of course they always try to sell extra stuff but Gary was helpful in getting my APR lower to where I wanted along with me being a returning customer he crunched the numbers more to get me even closer to what I wanted for my payments. My overall experience was great although the only downside was of course being there for 5 hours but on top wearing a mask other than that another great experience with this dealership and an extra big thank you to my friend Sandra for helping me out. Everyone's experience at the dealer of course will be different but come in with a great positive friendly attitude and you'll receive the same. Thank you Carson Honda read more

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This was probably the best car experience I've ever had. I first came in contact with Carson Honda when I decided to go through truecar for pricing. From there, I began communicating with several different car dealerships in my area while narrowing down the best choices. Rannise Colar quoted me a price that no other dealer was willing to match so after about 2 months later I decided to go with her deal. One of the problems I thought I was going to encounter was once I got to the dealership, I thought they were going to quote me a different price or I was going to experience one of those car buying horror stories, but Rannise promised me the price was going to be the exact price she quoted me. At the dealership, everyone was friendly and helpful and they even cracked jokes about my Eagles squad the entire time I was there. I was fortunate enough to be set up with Cesar, who took care of all my needs to make sure I was completely satisfied with the car. Cesar then transferred me over to, I believe her name was Lilly, who handled my financing. Cesar and Lilly worked together to make sure my car buying experience was outstanding! I would definitely recommend buying from Carson Honda if you're in the market for a new whip. Just don't go in there wearing your favorite football team because they won't be afraid to hate on your squad lol. *Upper management give Cesar a promotion! Definitely an asset to the company. OOOOO 5 out of 5 Afros read more

Carson Honda - New whip! 2015 Honda Accord Sport Modern Metallic Steel - Auto Repair Near Me - Carson, California

Been pestered by email to sell my HRV 2019 to them.Based on positive equity, was told that I could get a new HRV or CRV with similar payments. Was honest with the person and stated loud and clear that I would not stretch my current monthly payment. Friends have advised me it was a bait, but I still wanted to check it out. Upon arrival, I already had a feeling that my short was a completely waste of time! The salesperson were loitering outside looking at their smart phones. I met the person whom I've been exchanging emails with and she assigned a car salesperson. He was the worst excuse for a salesperson, no manners, rough, out of touch and stuck on his numbers. When he realized I would not budge, he brought it in a softer spoken man who was more polished; however he did not hold truth to the promise ( AKA bait) from the email I had received. I even tried to pick a more affordable vehicle, but both men were dead serious on making a sale based on the number they have had come up with! I walked away and headed out to the Toyota Dealership in Huntington Beach. At that location, the vibe was much better, the salesperson listened to me and worked it out a better deal when I stated I wanted to have same payments or stay close to dame payments, I was able to drive away with a brand new vehicle without feeling nagged or hassled. I know these guys deal with a lot of jerks on their daily routine, but sales is an art! Car salesmen won't convince a customer on a budget to buy a car with an angry face or dismissive attitude! It is not about that vehicle X has "more body" or "more features", it is about trying to meet the customer half way, offering a test drive, offering different vehicles but most of all staying cool with the costumer! The Toyota guy was emphatic about my budget and still gave me what I wanted by juggling options, numbers and maintaining a calm expression! Nobody wants a mean faced, number hungered, short fused car salesman. read more

I had great experience with cesar & dean we purchased 2022 pilot Honda, they give us window sticker price including all extra equipment ,, honestly there are very easy to work with, honest, most important thing willing to work on the price ,, I highly recommend this place to buy any car you need ,,, thanks Carson Honda fir great service read more

Just wanted to thank Calvin the sales rep who from the get go made himself very friendly but importantly made an instant connection with me. Great Job Calvin Oum read more

We just purchased our vehicle here and what can I say we are very happy with our purchase and Mike the sales person and Dean will take great care of you they don't just want to sell you your next car they want to sell you your next 10 cars thank you also to Vincent for the patience read more

OUTSTANDSING!!!!!!! I have a deep love for this dealership! I have purchased not one, not two, but FOUR cars from them! Their team is amazing and will go above and beyond to get you into the car of your dreams! When you go please ask for Mike or Ricky and they will show you everything within your budget and will be wonders to make sure you are happy and satisfied with your choice. Then when it's time to negotiate please ask for Fransisco...HE IS THE MAN!!!!! I love his willingness to understand your needs and is willing to work with you on your payments. They got me into my dream car yesterday and they even filled me up with gas too! If you are looking to purchase a new or used car, please go to Carson Honda and ask for these guys! You won't be sorry! read more

Bait and switch tactics You agree to meet w someone who isn't there when you arrive and u get a salesman that only wants to sell-- Not good customer service Stay away read more

Don't buy from this dealer they make it seem all friendly but it's not that's the impression they give you I bought a car made a deal traded my car they agreed on paying it off they were giving me less than what I was expecting but they wanted to make a deal so told me they wud give me more so we agreed on a monthly paying zero down after a few days they call me saying we're there 1000 dollar I was supposed to take to them I told the finance guy that called me I didn't have the contract but I was sure was zero down cus that's what I wanted he began to get crazy saying I owed them 1000 for the down I told him to send me a copy off the contract he was looking at because mine said zero down he began to yell at me saying if I dint take the down to them to take the car back I perfectly understood that I can cancel the contract but this guy told me he cud do wat ever he wanted and he was still running my credit like 20 times they for sure will be hearing my lawyer don't go to Carson Honda safe ur trip read more

Update 11/16 Manager made it somewhat right and got me within $500 of the original offer. The team was also very nice and professional ..... Offered me $31,500 for my lease trade and then came back evening before I planned to come with an offer of 30k. Just bad business. read more

Andrew C was the absolute best. He took his time and went beyond out of his way to get me the car I wanted and for the price I wanted. A very good sales man and will definitely work with you. ! 10/10 recommend read more

I went for an oil change during a weekday. My service adviser was really good! He was very welcoming, friendly and professional. He did a walk around the car with me and explained certain things from inside the hood incase of an emergency. His name was Jimmy. I must say this is the first time they do that, even with prior car company they didn't do that. The wait was reasonable and not long at all. I guess it helped for it to be in the weekday . Anyway I left very pleased and not annoyed after leaving the service center. I was advised the recommendation for next service and explained what they did. read more

Another bait and switch car dealer. I called around to a dozen dealers to find inventory of a specific model. Was told that they do have the exact car I want in inventory without any dealer extra equipment and was quoted a price that I liked. Drove all the way to Carson (70 miles) and was given the bait and switch treatment. Car I wanted didn't exist and never was in stock at any point. Dealer tried to upsell me on a model with a buck load of dealer installed garbage that I don't want on my car and certainly don't want to pay for. They tried to work me thru the sales guy, his manager and a 3rd manager to try and convince me that all cars available will have dealer installed extras and I wasn't ever going to get the model I was looking for. The guy I spoke to on the phone was miraculously unavailable to talk to. What a waste of my time. I will never bother with the dealer again. This dishonest business practice needs to end. read more

This is for the Auto Service ONLY: no point in making an appointment when those who pull up into non appointments gets serviced first. I have a busy schedule and need distinct service times and yet I always wait to just be seen. This isn't once or twice, I write reviews after a few times and it's absolutely ridiculous!!!!!!!!!!!!!! Will change places to do my oil change to those who respect appointment times. read more

Bunch of jokers at this place! Say they cannot negotiate on a used car or they will get suspended by Corporate. They can only lower a price if a used car sits for a certain amount of days on the lot. To sum up they cannot lower the price but can raise the price by attempting to upsell things like a 3K warranty, a 1k car alarm (really), and GAP insurance. Anyone who believes that no haggle pricing favors anyone but the dealers are in denial. Do not need to hear how they price cars based on average prices, each car is a individual product and many factors like how it was driven, serviced, and maintained overall play a part in a fair price. This may work with anyone who is uniformed and that is precisely who they hope walks thru the door. There was a moment of tension with the salesperson when I questioned his statement about negotiation, he was not polished. I let them play their games and left to never return to Carson Honda or their affiliate Echo. They hide behind analytics at Carson Honda. Do yourself a favor and go to many of the family owned new car dealerships around the area. read more

I shop many dealerships before I get in touch with Carson Honda . End up buying my new Pilot from them with the best price. They have excellent service. Go see Dean, Francisco and Tim. These guys know how to take care the customers. read more