My wife was in need of a new car because her car was totaled. We visited many car dealers Nissan, Toyota ,Hyundai. All were equally nice all were very accommodating, but It is 2020 in this day and age of transparency I find it hard to believe that the prices are not clearly marked on the vehicles. We visited Car Sense late on a Saturday evening and we were greeted by Aaron Ziegler. Aaron took us inside told us a little bit about Car Sense and we preceded to find the vehicle my wife was interested in and we test drove them. The cars were great and Aaron was even better. Aaron explained everything to my wife. All the warranty options etc. We bought an awesome 2017 BMW X1. The car was priced below the Kelly Bluebook value.Aaron helped us with a great interest rate , Took us over introduced us to the service manager. Aaron Ziegler is awesome and when I need a car I will be buying from Car sense and Aaron Ziegler read more

I give Carsense 4 stars, because every time I leave the location, I am grateful for a good experience and expert repairs. It's always great, whether you're purchasing a car or just there for service. But there is nowhere to address my "small" concerns. When all is finished, they will issue an email survey, after your service, but this survey allows no place for a customer's incidental concerns. My concerns are these: 1) When I start my car (my baby) after a service, all of the peripherals are turned ON full blast - radio, AC, fan. This is bad for the battery on startup and shows a tiny lack of respect for me, the owner. It's easy for the tech to turn these things off before I pick up my car. 2) My driver's seat and mirrors are readjusted. It takes me DAYS to get those things back to the comfortable place I left them when I dropped the car off. I realize they have to test drive the car in some cases, but it shows a tiny lack of respect for the owner. 3) Sometimes there is sanitary plastic on the seat or floor, sometimes there is not. Please take this out every time. If the car is clean, I will notice. If it is dirty, I will notice equally. But throwing away oily plastic and paper from your garage is not what I should be doing after paying you for repairs. read more

This place tried selling me an suv with a FAULTY TRANSMISSION!! DO NOT SHOP HERE! I was at the hatfield location on tuesday to test drive a 2011 mitsubishi outlander sport. The noise from the cvt transmission was ear piercing between 3000&4000 rpms. The service manager confirmed it was the cvt transmission but was unable to work on it because nobody there is qualified to work on CVT transmissions. That statement in itself is appalling considering the lot is FILLED with altimas, rogues, maximas, and muranos. All of which have CVT transmissions. what happens when those break and people bring them to u to have serviced? You turn them away and tell em to see the dealership? For a car you sold and certify? Amazing business plan.. Your company was trying to sell this car for 16,979. And claim the KBB value is 17,350. However, the kbb value is actually 16,500 with every single feature possible checked and excellent condition. Which this car did not have every feature included and was in poor condition. So that is considered, false advertising. The vehicle was also 4x4 but the tires were bald on the sides and even starting to crack! Your salesman claimed they were rated at a 4 but i highly doubt that. I would have had to replace all 4 tires by winter time in order to even take advantage of 4x4. Pathetic. After all of this. FAULTY TRANSMISSION, BALD TIRES, AND OVERPRICED. Your salesman still refused to lower the price and continued to state the companies no haggle policy. This is beyond pathetic in my mind. Your company is clearly and completely in the wrong! Think about it, theres a car, on your lot, that you claim went through a 109 point inspection (according to your website at least)(maybe more false advertising) WITH A FAULTY TRANSMISSION! Its insane to me that you would still stick to your policy in this case. Unless this is just considered another normal day at the office for your company and employees. Just hope the next guy doesnt notice! This was only the highlights of this horrendous experience with your company. You need to take a serious look into how you do business with people. I will NEVER return to this place and will make sure everyone i know hears about how horrible of a place your running. read more

I can't say enough about the staff, Greg McCracken,Chris Rochester and the other team member at the Car Sence in Chester Springs,Pa. Wonderful service,made buying a car there so easy. No high pressure sales, huge selections of vehicles. Best service from the time you walk in the door till the time they are handing you the keys.And wishing you all the best! Glad my nephew recommend Car Sence. Worth the hour drive! I love my new Rogue! read more

I was in need of a newer car. The great thing about car sense in Hatfield was I knew what I wanted going in. Trying to find everything I was looking for in one vehicle was a challenge, until I found the right one I wanted. I was very satisfied with the customer service from Andrew who helped me along the process. He made sure I was satisfied with my purchase and made it very easy for me to comprehend the warranties when explained, knowing I am able to bring my car in there for service helps me also. I feel comfortable with Andrew knowing I was in good hands. He was very knowledgeable which was what I was looking for. It makes me happy to know I am able to contact car Sense if i have any questions or concerns. I am new to driving an SUV so asking about all the great features my new car has makes me feel good knowing their customers aren't a bother to them. Note to self, if anyone loves a car and its not on the lot, one thing Andrew did was make sure I was satisfied. The car I wanted was on the lot but not the color I wanted. Here we have it, another Car sense had it and it was shipped just for me! See how well they treat you! Thumbs up and Id give them 20 stars if there was any. LOL. Thanks for all the great service in making a great customer satisfied. Ask for Andrew when going to the Car Sense in Hatfield! read more

We bought my 17 y.o daughter a KIA there, nice sales guy BUT.. flat tire on Highway 95 we discovered there was NO FLIPPIN SPARE TIRE,not only was there no spare there was NO TIRE IRON and NO JACK. We were never notified of this or signed a release notifying. Nothing to inform us that there was were no safety features such as a SPARE TIRE- which there was none. We contacted general Manager RICK DAY, what a joke! It has now been 3 weeks since he promised to get a spare tire and jack etc.. Just lip service. Unethical! Don't trust this company. Negligent to say the least. read more

I only have positive things to say about CarSense. I have purchased a total of two cars from CarSense now. My first car I purchased back in 2012 from CarSense in Chester Springs. I also referred my boyfriend to CarSense in Hatfield earlier this year and I believe Matt helped him. His car had an AC leak that kept having to be fixed, but after the third time they replaced the whole AC condenser- no charge for my boyfriend. I had my first car serviced at CarSense in Hatfield which ended up being the best decision for me. Eric, Kurt, and David from service were always so helpful with my detailed questions and concerns over the years. They were always honest and upfront with me about repair costs, etc. I love the fact CarSense has coupons available for services. All the repairs were done in a timely manner. The water pump in my first car went in the first year or two and I didn't have to pay a dime to have it replaced. I was never charged extra for asking the service department to check out a specific concern or sound I noticed anytime in the last 7 years. My car started to burn excessive oil in the last year which caused the Engine for Lifetime Guarantee process to begin through Castrol Oil, even though the oil burning was a known issue in all of the same year, make, and model cars. Sadly, before I could finish up with the oil burning claim, someone was either not paying attention or was intoxicated and hit my parked car in a parking lot a few weeks ago. The person hit my car so hard, that they totaled it, which put me in a position where I had to get another car. The first place I went to look for my next car was CarSense, of course! I reached out for help online from CarSense Hatfield's website. Within the hour I received a personal email and a text message answering the questions I had asked. This is where I was first introduced to Michael Moffa! I made an appointment to come in to meet him at the Hatfield location and test drive a few cars I was interested in. Michael was down to earth and extremely knowledgeable with the cars I looked at. Michael even had the mechanics stop working on a newly arrived Audi and take it down from the lift so I could check it out. He did not feel like a salesman to me at all. He felt more like a family friend! He was not pushy whatsoever. Michael spent numerous hours in total answering all of my detailed questions in person/over the phone, looking into the numerous cars I was interested in, and going to CarSense on his only day off to see if my car would be ready for me the next day. He wanted to make sure everything was perfect for me, that I felt 100% comfortable, and that he answered all my questions before having me sign any papers. I would recommend CarSense to anyone, especially to Michael Moffa! If you're looking for a practically new car with lower mileage and don't want to deal with commissioned salesmen at traditional dealerships, definitely check out CarSense! You also can't beat the extended warranties they have! read more

I have purchased over 15 cars from about 10 dealerships, all were akin to getting a root canal. This was the best experience of all of them, hands down. None of this, let me go ask my manager, come back and meet you half way, shady sales tactics. The shopped my load and got me a rate better than my credit union rate. My salesperson came in on his day off to complete the transaction. Overall great experience. Ask for Nick Brander. read more

Buying a car there was great. Receiving a call back when you ask the service department a question, thats another story. I've called three times in the past year and have yet to receive a single call back. read more

I take all my cars to get worked on to Car Sense. They have an excellent automotive technician area. The guys there are very knowledgeable and nice. They talk to you not at you. They point out problems that you can address in the future. I did buy a car there with no hassle or headaches. It was so easy that I will buy from them again. read more

I have purchased many cars over the years, and have always stayed away from any dealers that were not associated with a major car manufacturer due to horror stories I have heard. Too be honest, I visited a minimum of 6 dealers on Saturday and had no intention of going to Car Sense. I happened to be at a Toyota dealership close to Car Sense and decided to stop in just for the heck of it. I went in with the preconceived idea that Car Sense would be a rip-off and would have nothing that would interest me, or if they did the price would be outrageous. I will have to admit that Car Sense completely surprised me. I am very happy with my purchase so far. I had a very minor air conditioning issue right after my purchase and I was sure I would get the runaround since this was an "as is" vehicle. Boy was I surprised. These guys were amazing and took care of the issue right away. Hats off to CarSense. Both Rick Day the General Manager, and Kurt Foster the Service Manager addressed my issue immediately and even offered to pick up the car at my house and provide a loaner car while they fixed the minor issue. I decided to decline the offer and drop the vehicle off myself since I had another vehicle available, however the offer war greatly appreciated. I would also like to compliment my Sales Consultant, Nichole Thompson. She was a pleasure to deal with and was not the typical high pressure salesperson that I always seem to get when in the market for a vehicle, and despise dealing with. The entire Car Sense team was a pleasure to deal with which in my past experiences is not the normal. I highly recommend Car Sense. Because of their great service, I will use them from now on to service and maintain both of my vehicles. read more

Happened to my neighbor - better check out your dealer before going this route. Sometimes with rebates, incentives, etc you can actually get a new model car for the same or less as the used one. read more

Bought a luxury vehicle from Carsense and it was a pleasure. I'm not one to mess around. If the finances work, I want to buy and get out, and that's what happened. They actually gave me $1,000 more for my trade-in than Kelly Blue Book. I can't image buying a car from a "dealer" ever again. My only negative (and why I didn't give 5 stars) is that they provide a lifetime engine warranty, but they make you sign an agreement that you must use Castrol oil and keep records. I didn't think it was a big deal until I tried to get my first oil change from Pep Boys and was told Castrol is an upcharge ($55 oil change). So I called my normal auto repair guy and was told the same. As soon as I asked if he carried Castrol, he said "CarSense?". It's my only negative. Other than that, 5 Stars... read more

I just want to say CarSense is the best car dealership ever. I just got my new car yesterday and absolutely love it! Low mileage, clean inside and out. I love my new car. In addition, the customer service is awesome. No pressure by the salesperson to buy a car or any additional services. .. just one smooth transaction. read more

Bumper to bumper warranty, but after 3 trys and spending 300 dollars on stuff that was not under warranty my car is still not fixed. Believe me, if you want a car that you spend money on a warranty for, don't expect it to get it fixed here. Mechanics are horrible. I have lost so much time at work and they don't seem to care at all. I think I will have to take my car somewhere else to have it fixed, so why am I paying for this bumper to bumper warranty? Play it safe and go to a dealer. read more

Cars are great at affordable pricing . Salesman work on salary not commission(so Are they even salesman ?) anyways , Went in looking at a car and possibly trading mine in . My sales associate was friendly enough ( although he was kinda busy with a few other customers ). I expect to be at a dealership for Some time tho especially if I'm making the purchase the same night . Unfortunately our sales associate took almost 3 hours to sit down and review the cost of the trade in , the loan APR from the bank etc . Instead he told me he would " keep me in suspense " about what type of loan I got approved for . After 30 minutes of discussing insurance options on the car ( I politely told him twice I already knew these options ) he finally gave me the info I needed in determining if I wanted the car . It was well over what I was willing to pay and the guy knew that well Ahead of time . I politely declined the offer, said I needed to think it over more and thanked him for His time . He went 5 shades of red , pretty much belittled me , asked me when I decided to change my mind and a few other snarky comments . Never did I feel so uncomfortable in a dealership. Come to find out .. The carsense in hat field DOES work on commission !!! read more

I bought a used Honda from them mid November 2010. A few important things to share with other consumers: 1. The salesperson was super-responsive until the car was delivered. We requested a printed AutoCheck report when we filled out the form to have the car delivered. It took 2 phone calls, 3 emails, and one online form for me to get them. 2. The salesperson had our car delivered to the wrong address. He had the poor delivery guy so confused. 3. Carsense has a policy of not selling any car with dents or scratches... they did not follow this policy. My car has dent and scratches with rust stains that we did not see when it was delivered. (we saw it the next day with daylight). They will only fix it if we drive all the way out to them. This defeats the purpose of having "House to Mouse." Please shop with caution. Even if they claim to be different, they are still used car salesmen at the end of the day. read more

Fast service for a scheduled oil change however, the price that was listed on their website for a standard oil change is not what I was charged. I would give 5 stars otherwise and don't blame anyone at the location for this. I suggest that if you schedule an oil change you ask what the price is when you schedule it or before it is performed. It's my fault for not doing that ahead of time but what I thought was going to be a $36.95 oil change ended up being over $50.00. It is a bit shady that they post those prices online and it is completely different when it's done. No where on my receipt did it say $36.95 as was posted online so I'm not sure what that's for and they should do a better job clarifying that for their customers. Maybe check the guy in the corner first for an oil change before using Car Sense. read more

Bought a Jeeep Liberty. Beingba single mom, had the car looked over AFTER it was purchased, tires were rotted. Chassey rusted. Tradesd it in at a Honda dealer. Turns out the odometer was turned back 17,000 miles as well. STAY AWAY!!! Even with a free bible. Gave a good trade in for my WV. read more

I am usually skeptical about car dealerships because I never feel appreciated as a customer, but I can honestly say that buying a car from Dan Vecchio has been the best experience I have ever had with a dealership and sales consultant. I lovingly dubbed Dan "Car Dad" throughout my time working with him because he helped me more than any car salesman could. Being out of state I ran into time constraints and issues with my title for my trade in. Not only was Dan very supportive and patient during the month that I was waiting for my title, but he also gave me great advice to help me along with the process. He was very diligent about returning my phone calls in a timely manner, and was superb working with my schedule. He was always very clear when answering my myriad of questions, and walked me through every step of the purchase. The patience and care with which my purchase was handled cannot be beat. I was in great hands throughout the entire process of buying my car: from the frustration over my own personal title issues with my trade-in to the excitement of finally being able to sit down and make my final purchase, Dan Vecchio and CarSense were amazing. I highly recommend CarSense for any car purchase. Ask for Dan Vecchio to have the smoothest and best experience! read more

Went here today to buy a van that was in stock. We were met immediately by a salesperson and started the process. The salesperson kept leaving the cubicle and then in a few minutes would come back. We agreed to buy the van and he took our information to send to the finance people, he then disappeared, two hours laier he returned and I told him I wasn't going to wait any longer. He said the credit people were on the phone with the bank and it would only be a minute. He then left and came back 20 minutes later, clicked his computer mouse so his screen came on, and then he immediately left. 10 minutes later we walked out and as we were leaving we saw him in another cubicle with other customers. Disgusting service and a complete lack of communication. I wasted 4 1/2 hours on a Saturday, for nothing. For some perspective, 2 weeks ago we went to Conicelli Nissan and purchased a new car and completed the entire transaction in 97 minutes. There is a reviewer on here that states that "Tim Gray is your man" well, our salesperson was Tim Gray and he blew it today. read more

Buying a car from Carsense was the most frictionless car buying experience I've had. No haggling, no pressure. I had a good idea what I wanted. They gave me a great value on my trade-in (I researched KBB, Nada, and auction sheets). The price I got on the car I bought is also terrific. Steven and John G. We're both great during the sales process - a few emails, a phone call, and I was in and out of the dealership in a little over an hour. No time wasting - a huge plus. Definitely would recommend. read more

Had a great experience buying my car here. Brian Huff was my salesperson and he made the process very easy and painless. He was super helpful and patient. He answered all my questions and explained everything clearly. I didn't feel any pressure when making my decision. And now I love my new car!!! Would definitely recommend Carsense to anyone who wants to buy a car in a no-pressure, hassle-free environment. read more

I bought my car from Car Sense in 2005. It was the best car-byuying experience I have ever had, and I was a single, middle-aged woman. I'm now a little past middle age, but I still drive all the way out to Hatfield from northwest Philly because the service department has always been terrific to me. I feel like I can trust that they are only doing necessary repairs. I never feel like they are trying to sell me unnecessary parts. I know I got a good price on the car when I bought it, and they gave me more than my old car was worth on the trade in. The employee loyalty seems high - the same guys are at the front service desk now as they were in 2005. I think that says something about the business. They could do a lot better on diversity in hiring, but that's the only complaint I have about them. I plan to buy my next car from them. read more

Refused to Honor an Ad that they sent out for a free oil change, because I didn't bring the flyer, it doesn't say anywhere on the flyer that you needed the flyer or that the flyer was a coupon. Will NEVER deal with this company again. read more

Joel Moyer and the rest of the Car Sense team did everything to make us feel comfortable and keep us informed during a difficult decision. I would recommend my experience to any family member or friend who is looking for top notch service and extremely well maintained vehicles. Can't stress it enough; love these guys! read more

Have not purchased a car there. Have had service a few times on my Elantra and Odyssey. Usually the service is good. Yesterday, dropped my 2003 Odyssey for state inspection and an engine light indicator at 6:30am. Received no call all day. Called them at 6:30pm and was told that the paperwork had not been completed and that no one was available to complete it until morning. Called them this morning at 10am and was told my car hand not been touched. They called back at noon to say that I needed transmission work for the engine light, but that their transmission shop is not open on Saturdays. The engine light also meant that the car did not pass inspection. That 'service' would be $99. When I got a little salty about the situation, Dave, the service guy, wondered why I was getting so angry about it. I told him why. No more going to Carsense Hatfield for service. Back to the unending search for a good mechanic. read more

Brian Huff did a very good job with my situation and was helpful, calm and made the purchase of my Honda Accord very pleasant. I am pleased with the car. It was seamless from start to finish. Low pressure. I will send my sister his way when she purchases her Honda in the spring. I was pleased I looked online at Carsense and drove all the way to Hatfield from the Springfield PA area to get the car. The Honda in Springfield was offering the same year for 500 dollars less with 20K more miles and dents in the car, more wear and tear in the interior. l am glad I took the time to look around and drove the distance to get this car. Worth while. read more

They sold me a car that was in an accident. Their auto report didn't show any but when I went to trade the vehicle in the car fax showed an accident. Thanks for lying to my face car sense! read more

Love Car Sense! Just bought my second car from them. We love our car, the staff was great (as always) and it was all so easy. Highly recommended. read more

They could care less about you and only about making a sale. Very rude to me as in they talked down to me the entire time. When given my keys back after checking out my car for trade in, i was told when i left that the car was on the other side of the building. After trying to find it on that side I came back to find it where i first parked. Wouldn't recommend this place to anyone. read more

Best few hours ever spent! Dana Goodman exceeded all of my expectations when it came to making the deal on my dream car. Polite, responsive and willing to help and make the transaction flow as smooth as possible. Car Sense Hatfield has the friendliest staff EVER!!! From the moment you approach the building, until the time you get into your new car... Care, courtesy and respect the entire time. Hats off to all of you and I will be spreading the gospel of Car Sense to all of my friends and family. Thank you again Dana Goodman for exceptional service! read more

Every time I take my van in for repair I am treated wonderfully. Eric at the service desk goes above and beyond. This last time, they worked very hard to figure out what the problem was and got it fixed. I could not be happier with my experiences at Car Sense. Thank you! read more

I bought a Kia forte back in January and everything went smoothly. Then I blew a tire in Northeast Philadelphia. At that point I realized they sold me a car with no Jack and no spare tire. I call the dealership to ask if this was an oversight or if they could do something for me and they told me my salesman, Keith would get back to me. He never did. Last week I stopped in in person to follow up. Keith wasn't there but they took my name and number and information and said that he would get back to me. No one ever did. It's a shame because I had a good experience buying the car. I have a son and a daughter who are both buying cars this year. I will tell them both to stay away from car sense. read more

Purchased a 2015 SUV with less than 30k miles. Within 2 months had it in the shop 3 times. Their pre-inspection process is a joke: alignment done by a mechanic driving it on a back road to see if it'll veer to a side, do not test the life of the battery left, tires aren't replaced if "double" state min (they said mine were at 4/32secs when I bought the car but at 8 weeks were at 3.5/32secs and claimed I won't need new tires for another year - either you lied about the tread at purchase (which is still pathetic on $20k car you're selling) or you're stupid and somehow figure that .5sec of wear in 8 weeks would stretch so 1.5secs of wear would last 44 more weeks). Either way, definitely would not recommend the headache of dealing with this place! No haggle prices means they shave a little off of other dealerships price to hook you but skimp on inspection and providing a well-maintained car to purchase. Buyer beware and even if you ask about the car specs, get it printed out!! read more

I dreaded the fact that i needed to buy a "new" car. I always feel awkward and stupid when it comes to figuing out if the sticker price is really what I should agree to. Not so at car sense. I went in with some ideas and the sales person showed me what was available, I drove it, I bought it. When it neede to go back a few days later - I thought, "oh no". The service folks were great and after a second try repaired it, cleaned my car and called to make certain it was OK later. I'll buy my next car there (hopefully in the distant future.) read more

Watch for Bait and Switch at Montgomeryville Car Sense. We were looking for a minivan online at Car Sense, we went up to test drive it. The online ad said that it had a DVD video player but we didn't check it out on the test ride as there was a panel to contain it on the ceiling. We agree to purchase it and when we went there today to pick it up after the detailed the car, we noticed there was no DVD player. When we pointed this out to the salesman, he brushed it off as typo. I was stunned, they wouldn't make good on the DVD or even give me a cash credit to buy a portable one. I guess if they made a typo listing the vehicle at say $15,000 and then charged me $20,000 at settlement, I guess they would think that was okay too. I am done with Car Sense, Car Vision here I come. read more

My wife went here a few years back to get her car inspected because she had a coupon (she loves coupons). A day or two after she got her car back, she had noticed it had been damaded. When she brought the car bact to the garage, they called her a liar and said that they didn't do it. I completely understand why a business would think that, but we pointed out that the dent was higher then a car door and a shopping cart, and mentioend that it had been in the driveway pretty much the entire time since she picked up the car. The garage manager (or something, I wish I knew his name) continually called my wife a liar and a theif, and did not stop even after she started crying. I did't say anything because I wasn't sure if we were on a hidden camera show. That was the only reason I could imagine that a grown man would berate a young lady. They eventually fixed the dent they caused, but not without a few more low blows aimed at my wife. What a classless business. read more

Go to CarSense!!! I started at a regular dealership, and was reminded why I hate buying a new car. After barely escaping the dealership without buying anything, we called CarSense, they had the car waiting for us when we got there, which had 16,000 less miles on it and was $1,000 less than the dealership. They gave us a significant amount more for our trade-in and the whole financing process was quick and painless. This is the first time I've bought a car and not felt like I've been had. If you are purchasing a car, go to CarSense first! Don't waste your time anywhere else. I"ve also read great reviews of their repair service, so I'll be using them for that too in the future, now that I know what great customer service they have and how reasonably priced and honest they are. Great experience! read more

I have always been happy with Carsense. I've bought three cars from them. Today I had to get my car inspected. Everything was okay, but they said my driver's side wiper needed to be replaced because it was too long and wasn't clearing the window properly. They said it was required for inspection. I agreed, but asked them to save the wiper. It was a new (and not cheap) Rain-X . I compared them. The new one is EXACTLY the same length as the one that I had. Yeah, it was only $8.00, but selling unnecessary parts is sleazy. Now, if I want to dispute this I have to take time off from work. It will cost me more to get refunded than they ripped me off for. read more