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Carshop - Hatfield

3.0 (99 reviews)
Closed 8:00 am - 8:00 pm

Services - Carshop - Hatfield

Auto maintenance

Auto repairs

Routine automotive maintenance

Carshop - Hatfield Photos

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From the moment we walked in, everyone was attentive and we met with Ethan Bell. I'm not 5ft tall and I ride horses. My husband is about 6'1". I hadn't really looked on line, but had a few recommendations. I hadn't shopped for a car since 2004. I was trading in a Tahoe 1996 with 295,400 mi and wanted something that would last me but wasn't necessary to pull a trailer. It just needed to be able to carry 2 saddles and 2 bales of hay and leave room for the 4 people in car. I must be able to pull the seat up without my head right at the ceiling and still see over the hood. All of these were not negotiable. They brought out 4 cars for me to try and the last one which my husband suggested was my 2021 Bronco sport Big Bend with only 19,108 mi. In great condition (had CarFax report). I had a Bronco before my Tahoe so he thought I should ask if they had any. Ethan found one and had it brought out. I tried it and liked it and it's a horse ,Bronco, must have been meant to be. Since the reps do not work on commission, there was no haggling necessary over price and it was within my budget. They gave me the value of my trade in car against price and I was educated on the benefits of the extended warranty. It couldn't have been easier. Ethan did the paperwork on warranty and car and we said we would pick it up the next day . True to their words, it was ready . They said I had 6 months to return or 500 miles if I wasn't happy. I detest shopping for clothes and cars unless clothes are for the horses. John at the service desk answered some questions and Ethan couldn't have been more efficient, thorough and pleasant. When we picked up the car the young lady that did the transfer paperwork, was so organized, I loved it. She even came out to show me new features and stereo and how to link with my iPhone on the car; after all my Tahoe was a 1996 and a lot has changed. I had a battery issue within time period. They put in a new one and it was free of charge. I had a question about something I hadn't noticed in the wheel well under the spare. They gave me an appointment next day to drop off and they kept overnight in case work was necessary. They arranged for their driver to take me home. (They offered me 2 cars to use. I tried out , but I couldn't see over the hood on these new streamlined Altimas and one other new car (2024) .) The other was the rear windshield wiper rubber came off. Replaced, no charge. All taken care of; no problems. Another friend came from a distance to get her car from them and they helped her with financing. She raved about them. Another horse friend got 3 cars and loved the experience and we horse folks are pretty fussy. Now, when I walk in for routine care, they are pleasant, attentive and know your name and all give the impression that they enjoy their work. That's important to me. I would highly recommend CarShop in Hatfield and when my husband needs to replace his car, I know where we will be going. Thank you everyone at CarShop. You are wonderful. What brought to mind to review them is that I was sharing the info with a friend that's going to need a car that will hold 2 child seats and room for their necessities. Sorry to have taken me so long to write . Car purchased 12/2024.

Buying car from car shop Hatfield

Do not buy the car from this dealership. If you out the state Pa , they use unprofessional 3 party for all paper transactions Also, the car they sell mostly you don't know they come from , we end up buying 2015 lexus es 350 with full rusty body & part Also, they are cheapskate, and they don't want to spend money $30 for an extended 30-day temporary tag from 60 days period time . After they took you money, purchase a car, and they try to sell over $3000 warranty, full off crap Warranty company doesn't apply most off car repairs. Be aware Back forward for 2 months purchase, till know never got registration & plate till sep 3 /2024 And temporary tag been exp agust 23/2024 . Shameful, pathetic & lunatic company

Really bad , do not business with this dealership if you out the state pa Can not spend $30 for extended Temporary tag , LIE & CON , I check with DOT , 2 weeks before my temporary tag exp , only dealership can do it after 2 months period for another 30 days . Also you selling FULL RUSTY under the car for 2015 lexus Es 350 , you are Scumbag dealership, hopefully your business going down , the way you CON & MANIPULATE run business. Also been file report to Better Business BIRO, PA

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Thanks Paige - we'll pass your kind words on to Tim!

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Review Highlights - Carshop - Hatfield

John at the service desk answered some questions and Ethan couldn't have been more efficient, thorough and pleasant.

Mentioned in 5 reviews

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I purchased a used 2007 FJ Cruiser with a cash purchase. My salesman, Dan Highes was professional,…read moreand recommended a used Toyota FJ Cruiser to replace the Jeep I have had for 17 years, and allowed me to test drive it. I lightly negotiated on the already reasonable price, and requested that the car be undercoated and alignment fixed. Both of those requests were met to my satisfaction, in addition to them detailing the vehicle for me. Dan was great to point me in the direction of the perfect vehicle. It would have been nice to go over all the features of the vehicle in more detail as I discovered there are a few off-roading buttons that I have no idea how to use, but almost accidentally pressed on my drive home (A-Trak, Differential Lock). However, with the internet, I'll figure out what they do. Not a big deal...but I would recommend that they acclimate the sales people with all buttons and features so that they can de-brief customers on all functionality while at the dealership. The only drawback during the purchase process was spending well over an hour sitting, waiting to pay for my vehicle. Since the price was agreed upon on my first visit, I was hoping to be in and out quickly and on my way to get some dinner. I arrived at 7:15 and left just before 9:00. That's very long when all I need to do is look at the vehicle, and write a check. On a positive note, their personnel are professional and personable. They met my minor vehicle requests without any issues. The dealership is clean, and modern looking. The music is lame but they have to already know that...I was only there for about 2 hours and the music was bland-rock. I don't even know if that is a music category, but it is the only way I would describe it. Ciocca is a car dealership...it should be fun and exciting to look at cars. Get some tunes to match. Their salespeople and customers will thank them for it. Overall, Ciocca is a very good business with good, ethical people. I trust them.

I do not recommend buying a vehicle from this dealership. My girlfriend purchased a used Subaru…read morefrom them, and right before selling it to her, the dealership installed new lower control arms. As it needed them to pass inspection. Unfortunately, the lower control arm bolts were not properly torqued during installation, which caused the bolts to loosen over time and created a major safety issue. As someone familiar with cars, this is completely unacceptable. Suspension components are critical safety items, and improperly torqued control arm bolts like this can potentially lead to loss of control or even a wheel / knuckle assembly coming off while driving. This vehicle was driven over an hour each way from and back to the dealership before the issue was discovered. With no compensation This was not a small oversight as it's three fasteners that hold the lower control arm to the knuckle and mounts. It was negligent workmanship that could have had very serious consequences. I strongly Do NOT recommend having any vehicle purchased and if you do take it to a independent garage or different dealer that is competent enough to ensure the job is done right and you or your family is safe while driving. The vehicle will be going through an advanced inspection to ensure there was no more oversights or safety issues as I value the safety of the driver.

Bergey's Chrysler Jeep Dodge Ram

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I had a great experience with BERGEY'S Chrysler Jeep Dodge Ram Service Center. I was a walk-in…read morecustomer on a busy day, and even though they were clearly packed, the staff still took the time to give me an honest estimate for both when my vehicle would be brought in and how long the repair itself would take. They ended up hitting both timelines almost exactly(understandably difficult to accomplish with an unexpected customer and an already busy schedule), which I truly appreciated. I also arrived later in the morning than I wanted because another dealership had already turned me away because they were closed on Saturdays...(another Dodge dealership located in Lansdale, no posted service center hours!), so I was expecting another frustrating experience. Instead, BERGEY'S got me in, communicated clearly, and treated me professionally from start to finish. It's refreshing to find a service department that respects your time and does what they say they're going to do.

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Bergey's Buick GMC

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Copy of what I sent to the VP of the dealership: I just…read morewanted to send you a quick note of gratitude for a job well done by Kevin Solly and Peter Croyle. I contacted your dealership on Thursday with some very specific requests and questions after having another dealer essentially try a bate and switch after wasting a bunch of my time. I first spoke with Kevin at your dealership who listened, answered my questions, made me feel re-assured and then transferred me to Peter for some finance questions. Peter was also very friendly, thorough and was quick to help. Peter called me back in an hour after exploring options for me and explained the basics of the offer and I agreed to come in Saturday, February 1, 2020. When we arrived, we were pleasantly greeted by all and what I was told on the phone remained true in person. Kevin was thorough in getting everything set up in the car and teaching us. Peter was again friendly and funny and a genuinely great person to deal with. All in all, we were in the dealership for a relatively short period of time because Kevin and Peter held true to their word and I just wanted to say thank you! These gentleman deserve a big kudos and a high five for being great people and representing your dealership well.

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Carshop - Hatfield - autorepair - Updated June 2026

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