Very good service department A+ to Mark the service manager, also Ethan is a nice person to deal with.

I drove from VA to purchase a 2015 Mini Cooper Roadster. I worked, long-distance, with Sage Rausher and he was AMAZING in answering all of my questions and providing plenty of pictures - he even sent a "walk around" video so I could feel comfortable driving over 5 hours to purchase a car. He was patient, kind and incredibly helpful. There was a slight hiccup post sale, but Sage and Used Car Manager Larry (Peruzzi) did everything they could to make it right. In an industry where the word "integrity" is often lost, the folks at Peruzzi were responsive, honest, and ethical. I couldn't be happier and HIGHLY recommend Peruzzi Toyota!!!!! read more

Peruzzi Toyota - Car Dealers Near Me - Hatfield, Pennsylvania

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Had a excellent car buying experience with David Eichelberger. He answered all our questions about the car we were purchasing. He was very thorough in going over our new car and showing us all the features and helping set up to Toyota app. read more

Do not buy a used car from these people. Bought a used toyota and it has insane amounts of undocumented, slap-job damages & "repairs." OVERPAID initially already, and then the car began to fall apart. Just dropped one thousand extra dollars. I had them ship it to their partner dealership and nowhere along the line did anyone document that it had copious amounts of hidden damage. Huh, I wonder why. I cannot afford to fix the body and engine so I'm going to spend $1k on the OTHER damage, and then drive on a prayer. read more

Get your Toyota parts from a different source! 7/15/2025 Needed to replace the car battery on our 2019 Toyota C-HR that was purchase new at Peruzzi. Ordered battery from Toyota Parts Center online. Made sure V.I.N. # was enter for correct fit. Charged $219.49 and was instructed to wait for Peruzzi to notify me that the battery was ready for pickup. Went to the dealer to pick up the battery and was given the wrong size battery. Dealer said they have the correct size but I would have to pay for another battery directly from them and receive a refund from Toyota Parts Center online? Paid cash for the new battery to avoid the dealer's 3% mark up for using a credit card. As of today 8/11/2025, still no refund. Currently my Bank is involved to resolve the issue of getting my $219.49 back. Very poor customer service from Peruzzi parts department. read more

The service is ok. But they always overcharge me. I have to take it to a local mechanic after they access the issue

A shout out to the Sales Manager, Carl Vorhauer, and Molham Elssayed (Sales and Leasing Consultant) for working with us to get into our RAV4 Hybrid. We love our new vehicle, and many thanks for taking the time to make the best possible affordable payment so that we were able to stay within our budget. read more

Peruzzi Toyota - Car Dealers Near Me - Hatfield, Pennsylvania

2 hours for a tire patch is unacceptable. Paid for tire coverage and since I wasn't paying out of my own pocket they took their time and worked on everyone else's car first. I would have rather gone to a local shop and paid the $20 for a patch than waste 2+ hours for them to patch it for "free". read more

terrible experience with the service department and management for not honoring a tire that blew out in less then 5 days after purchase. per car fax from dealership tires were new to the 2022 truck. but because I didn't buy the extra hazard insurance from them. they said and I quote. it's your problem now. read more

I recently visited Peruzzi Toyota in search of a new vehicle after an unfortunate accident totaled our 2024 Toyota Sequoia Platinum. Thankfully, both my family and the other vehicle's passengers were unharmed, but with both cars deemed a total loss, we had to begin shopping for a replacement. Additionally, we owned a commuter vehicle--a Mazda CX-9 Grand Touring with approximately 145,000 miles--so I was open to purchasing two vehicles if I could secure a fair trade-in value. After researching various dealerships in the area and reviewing their inventories, we found several cars of interest at Peruzzi Toyota. However, I have to be honest--my wife and I were initially hesitant due to some of the negative reviews we read online. While many customers had great experiences, a few concerning reviews gave us pause. Despite this, we decided to make the trip to Peruzzi, even though it was farther than other Toyota dealerships near our home. From the moment we arrived, we were warmly greeted and promptly introduced to our sales consultant, Leonardo (Lenny) Kolomyec. Lenny was patient, knowledgeable, and genuinely caring. Over the course of a few hours, we test-drove several vehicles, and Lenny took the time to answer all of our questions thoroughly. I was especially impressed by his deep understanding of each model--far beyond what I had experienced at other dealerships. Having recently purchased our last Sequoia elsewhere, I can confidently say that while that dealership was friendly, their staff's knowledge paled in comparison to Lenny's expertise. Ultimately, we ended up purchasing two brand-new vehicles--a Sequoia Platinum and a RAV4 Limited. As a retired military serviceman, I have access to USAA and Navy Federal car-buying services, and I mention this because the pricing I received at Peruzzi was comparable to what those services offer. Additionally, I received a very fair trade-in value for my vehicle. Now for the best part--one of my least favorite aspects of car buying is the back-and-forth negotiation process with a manager you typically don't meet until the end. However, I had the pleasure of working directly with Jeff Rowe, the General Manager, who was nothing short of fantastic. He went above and beyond to secure me a great interest rate, helped retrieve refunds from the subscriptions on my totaled Sequoia, and was one of the kindest individuals I've encountered in this process. At one point, I turned to my wife and said, "This has to be the most pleasant car-buying experience I've ever had"--and we've lived all over the country during my military career. A HUGE shoutout to both Lenny and Jeff for their professionalism, efficiency, and genuine care. They made the entire process smoother and faster than any car purchase I've made in nearly 30 years--while selling me two vehicles, no less! My final piece of advice: If you're visiting any dealership, chances are you're interested in buying a vehicle, and the dealership is interested in selling you one. You share a mutual goal. Do your research beforehand--understand your trade-in value, set your budget for a down payment, and determine your ideal monthly payment. Come prepared with questions and, most importantly, be kind and respectful. Too often, I've seen people leave dealerships frustrated, likely due to unrealistic expectations or a negative attitude. If you made it to the end of this review, I wish you the best in your car-buying journey. While every experience may differ, I felt mine was worth sharing. Peruzzi Toyota for the WIN! read more

Peruzzi is hard sell on their financing. If you go in with a check from a credit union, they pressure you to use their financing. Peruzzi is currently sitting on a check from the Navy Federal Credit Union claiming that it will take ten business days (half a month) to clear. In response to "just call us". Please have your finance officer answer his phone, respond to phone messages, OR better yet, call your customer to give regular and honest updates, i.e. "I am still sitting on your check. I can't be bothered to call to get the code. Do you want to finance with us now?" read more

Peruzzi Toyota - Car Dealers Near Me - Hatfield, Pennsylvania

**UPDATE: We contacted them seemingly to rectify this issue. Unfortunately that was just lip service in an attempt for them to save face online. The dealer continued to be rude and condescending towards us. The vehicle we had a deposit on (and added to our insurance per the dealers instructions) is "no longer available." 100% we lost our cool with this news. We were told the deposit will be refunded but if you read other reviews, they have a habit of dragging their feet when it comes to refunds. We've contacted corporate Toyota and filed a complaint. This place is predatory. They do not conduct honest business** read more

Purchased a vehicle from Molham Essayed, although there were a few glitches in the buying process the dealership promised and delivered in the end. If your looking for a sincere, honest salesman then Molham is hands down the best salesman to see. He honestly cares about his clients, and just wants to make the experience one that is memorable, and professional. Cannot thank him enough....and my son is over the moon happy with his new car. read more

Everyone we came in contact with was professional and helpful. The service that we requested on our vehicle was completed as promised. We were very disappointed that we were charged extra for using our credit card to pay our very substantial bill. These days who carries around a large amount of cash or even their checkbook? Other than utilities we pay everything by credit card. read more

Where to start. I was lied to during my whole experience trying to buy a new truck. I thought that they ordered me a new truck but no. I paid 500. As a deposit. What I later found out through the tab I got with my reimbursement check. They play bait and switch to get you to buy a truck you don't want just cause it's coming to them in a allocation. What upset me the most was I was strong armed into financing the vehicle which I wanted to pay cash. Wouldn't let me. Stay away from this dealership due to their shady business practice. Wish I could give them no stars read more

Just purchased a car from here recently and everyone was very helpful, especially Lee Brannon and Carl Vorhauer!

This dealership will not refund money that was put down on a car, never heard of that before. We decided not to buy a car that we were going to, they required $500 down payment and than when we told them we didn't want the car they informed us they are keeping the down money ($500). Do not got to this dealership as they will nickel and dime you and do everything in their power to ripe you off. Avoid them!!! read more

I have brought my car to Peruzzi Toyota to have the alternator replaced. They replaced the alternator and tried to sell me a battery that simply needed charging. I took the car home and found that now the air conditioning no longer worked. The air conditioning was working great before we took it to Peruzzi. When I called them they claimed it couldn't have been them. They told me I could bring it in and they would diagnose it for an $80 fee. No thanks Peruzzi. I will never be back! read more

My sales associate Molham went above and beyond what I could have asked for!! Molham took the time to listen to my needs regarding trading in my vehicle for another one. There were no pressure tactics and he explained the entire process as well as options very thoroughly. Molham made what could have been a very stressful buying experience a very pleasant and relaxed one!! Thank you once again Molham for your assistance with my auto trading/purchasing needs. You are a very positive and professional image for Peruzzi Toyota of Hatfield, PA!! read more

I am impressed with Peruzzi that I received a response from the Business Owner after my review and then a call from the Service Manager to apologize for the misunderstanding. The issue was resolved and I am most satisfied by the response I received from Peruzzi Toyota. read more

UPDATE: After this, I called and spoke with the General Manager, Frank. He was incredibly pleasant and apologetic about the whole situation. He went out of his way multiple times to accommodate my budget and really wanted to help me get my dream car. I ended up purchasing from a different dealer, but it's just because I loved the car more. If I hadn't, I would have gone back and gotten the one from Toyota thanks to Frank! To make this long story short, they certainly lived up to the reputation of "sleazy car salesman". This was my first car buying experience, maybe they thought they could pull a fast one on me because I'm a young single female. Whatever the reason, I can honestly say I will never go back to this dealership. They didn't work within my terms, didn't honor the verbal deal they made up front, and the cherry on top? The car salesman I was dealing with was supposed to "call me in a few hours" when the car was done (it needed front brakes and detailed). At 6pm I called (4 hours later) and the receptionist told me he'd gone home for the night! Haha. What a traumatizing first time car buying experience. Save yourself the time and hassle and go to Carshop instead. read more

Went to see a used car. Despite so many other dealerships that will prospective buyers to take card to their mechanic to be checked out, they don't allow that. In other words, you're SOL unless you have a mechanic in your family or circle of friends who will drop everything to leave their shop to go to Peruzzi. I stopped using Peruzzi over a decade ago because of their awful service department. Complete waste of time. don't be duped. If they had a guarantee for 3 months/3,000 miles like most other reputable used car dealerships, then maybe I would have considered It. Don't be duped. read more

From start to finish, this was the best experience I've ever had purchasing a car. The entire staff was friendly and helpful, and Eric, my salesperson was fantastic! Made the entire process quick, easy and most importantly FUN! Thank you so much for restoring my faith in dealerships. read more

Took car in for oil change and engine check. They provided ride service to home and back next day. They called with 450 estimate. Later called. To say car was ready. On arrival bill was six hundred. Paid 600. Took them 15 minutes to find car. It would not run due to failure of hybrid battery during their test drive. (battery was old, so this is not impossible but a major coincidence.) They offered to replace hybrid battery for ~5500 or buy the car 250 to 500 to be decided later. Sales people would be glad to assist me in buying a replacement vehicle. Service staff stonewalled my complaints with great civility. I had car towed home. Have negotiated replacement battery elsewhere for 2200 A long phone negotiation with Service Manage obtained me 600 credit, to be spent at their establishment. They get their second star for politeness and providing courtesy transport and for the fact that they have been ok for the five years I used them. Not this time. read more

Very disappointed with service from this dealer. Specifically management that probably couldn't close a door to save their life, let alone close a sale. Asking them to sell a car is beyond their abilities. I've bought a lot of cars over the last ten years and this has been the worst experience I've ever had at a dealership. I was a cash paying customer. Confirmed with my salesperson that I would not be financing and paying via personal check. Offered to let their team verify funds and was told that wasn't necessary and that I could pay with a personal check. I'm so disgusted with Peruzzi Toyota that it has turned me off from the Toyota/Lexus brand entirely. I cannot believe how they treated me and the amount of time they wasted. Personally I suspect the finance manager stopped the deal since the dealership would not be making their cut on the loan. These guys are clowns. Worst part is I'm a repeat customer of theirs. read more

By far the worse experience I've had buying a car. They wanted me to NOT test drive the car. They wanted me to agree to a number to purchase it, THEN test drive it. The moronic excuse they're using is Covid. The Carfax on it was also not clean. Had an accident AND damage to the rear. At the price they're trying to quote me and the strong arming into making me sign a sales agreement was all around a shady practice and bad customer service. DO NOT USE THIS PLACE. read more

Gotta say that this was a great used car purchase experience for me. John Rivera was quick, honest, and a good person to work with. Not sure about the experience financing because we paid cash, but it couldn't have been more pleasant. I will consider getting our next used car there as well. read more

Just bought a used RAV4 here and had spectacular service. Thank you, Sage. We heard a weird rattling and they immediately took us in. All is well and no more noise. I would purchase again here, no question. read more

Worst experience ever!!! Janay was verbally abusive, the manager was abusive, no way I will ever go to them for car sales. Toyota in Turnersville is wonderful, great sales people, great trade in values, service department is wonderful. read more

Terrible dealership...from New Car Sales Manager, Salesperson, Quality Control, to delivery of new vehicle!! How bout when you get into your New car and you realize the salesperson hit the front Grille into a concrete lamp post??? Tells you it's nothing it will buff out!?!? I get an IOU for new front grille and when I bring the car back I find out they used black out to touch up scrapes on grille cover. I open the hood of the NEW vehicle and find mouse feces in engine department!!! Call New car Sales Manager, not very happy and explained issues...he hangs up on me!! Bad bad bad dealership!!! Bought many automobiles but never, never experienced this incompetence and total disregard for customer service. The Manager and salesperson's actions are/were so unprofessional, Toyota should be ashamed of this dealership representing the Logo and Automobiles they build!! R Taylor 10/24/2024 read more

Most unprofessional car experience of my life. Do not buy from here! They will look you right in the eyes and lie. I went to look at Camry's and narrowed it down to two that I liked. One of the cars had no price on the window but both cars were pretty much identical. We went inside to price out the cars and after two back and forth episodes a the manager came out to give me his "final price" of $18,900 for either car. He said he can't do better because that's what he "paid for it". I went outside to talk to my parents who were walking around looking at the cars. I told them the price I was quoted and they looked confused. They told me when I was inside they asked "Jim" who was walking around with keys, and were told the sticker price for the car was $17,622. I went inside and asked that they honor that price my parents were quoted. He asked if they honored it would I buy today, and I said "yes". The sales representative went back to the manager came out and said "no" and that price is $18,900. He doesn't care if he sells it or not and that he doesn't have to sell it to me. This was infront of his entire staff in the front of the store. There was no privacy and no respect by the manager. I have never had such a shady and sleazy experience. Don't waste your time at this dealer. read more

Nick called me from Peruzzi and he was wonderful! I had some trouble with making a prompt appt while I wait to be serviced as I always do. The engine light came on after two days of being serviced for maintenance. But Nick called and he will see personally that my car is taken care of and very helpful with my rental. Customer service is the best. Very professional and polite. That is why I do not mind driving an hour to Peruzzi Toyota. My next car will be a Prius again and for sure I will come back to this dealership. Thank you so much Nick! read more

Terrible customer service. After 2 emails and a phone call to arrange a test drive, when we arrived the truck was not at the dealership. A different salesperson had no idea that the truck had been relocated. Wasted 2 hours of our day. Manager, Brett, kept apologizing, but what kind of company books an appointment without checking to see if the vehicle is on the premises? And when they realized it was not there...saleswoman Brandi did not call to say not to drive over. Just let us drive out and show up...with no truck to see. Will never buy from Peruzzi and will tell our friends who are car shopping not to go there. read more

In a word this dealership is a Predator. I have seen it with my own eyes when two service writers approached a senior woman with a $700.00 estimate for prevented maintenance , she asked if it could wait they said no you are here now so she might as will get it done. The service department intimidates their customers into getting unwanted service done . Stating that Toyota recommends this and that with no regard for the customers financial situation or intended use of the vehicle. I took my car in for a state safety inspection and was told that my car needed the transmission fluid changed I declined and when I got home I checked the owners manual , it read the trans fluid does not need to be changed ,it is lifetime unless under severe conditions. I love my Toyota but hate this Peruzzi Dealership. read more

First I'm going to start off by saying our sale guy was good. Matt stoll. I wish they kid could find another dealership to be at because he's good but works with complete garbage. Our experience with peruzzi Toyota should have been better than what we went through. Imagine buying a car and the check engine light coming on not even 5 hours after leaving their parking lot. Imagine the GM making a snarking comment saying his techs wouldn't have their job if they didn't do their job right.. well whoever did the state inspection never cared to look and see that the coolant was so low. How do you not see that in a state inspection? How do you not see that when YOU TOYOTA wanted to purchase this vehicle yourselves? That's embarrassing to say the least. And then we go to pick our car up after having a thermostat replaced and the coolant is still below the minimum line.. i was told "we're human we make mistakes" well you don't make that mistake twice and it never should have happened if your techs did their job. I wish i had the thought to read reviews on this dealership before hand. This dealership is full of slimy people who put on a good show. Their "company policies" are set in place so they can cover their dirty tracks. DO NOT BUY FROM HERE!!! All the bad reviews makes you feel like the good ones are friends and family trying to help them get their ratings back up. The customer service is so poor that my 3 year old talks nicer to people... come to find out this is the same dealership that sold my nephews father a car and the engine blew the next week... To add their finance guy talks to you like your stupid. He has the shut up and sign the papers mentality. Can't wait to hear how this review is so important to them and how concerning it is.. all these reviews and the same issues are still there... it's clear that it's just a show. Don't trust this company. If anyone's looking for a good Toyota dealership stay far away! If i could pick 0 stars i would. read more

Peruzzi Toyota - Apparently this is good to them. - Car Dealers Near Me - Hatfield, Pennsylvania

Wow what a horrible shopping experience this dealership brings. Unresponsive, rude online customer service. I understand that it's a tough time for new cars but when did we lose customer service? Maybe agents should be retrained for quality customer service. Just a thought read more

This is the worst service department I've ever encountered in 40 years. Every time I call to make an appointment the service department NEVER answers in three years since I bought my car there. The receptionist says I can leave a message and I tell her it doesn't matter they never call back. I complained twice to the Toyota complaint line and they said the Peruzzi customer relations person would call within 24 hours. NO ONE EVER CALLED. I prepaid for service when I bought the car but it was a mistake. They could have sold me a policy for me to have my car serviced at any Toyota dealer but I was never offered that option. I WILL NEVER BUY A CAR THERE EVER AGAIN! read more

This is how much they rip you off . They say they give you a complimentary car wash . And than they go around and charge you for PPE/SANITIZER. And guess what ! They didn't even wash my car . Lmfao . Last time I'm going to this place read more

I bought a tacoma from them years ago. There was a recall on the frames rotting so brought my truck to them and it had a crack in the frame. I wanted to trade in the truck and buy a new one instead of them replacing the frame. They quoted me on a high price on a new truck and would not move on price so i told them I wanted my truck back and I would go to another Toyota dealership. They told me I could not have my truck back because it had a cracked frame. I said I would be fine to drive to another dealership but they insisted they were not giving my truck back. I had to call corporate Toyota to get my truck back from them. Went to the Doylestown dealership and they gave me a trade in for existing truck and a great deal on a new Tacoma. If buying from Toyota in this area I suggest going to Doyestown or anywhere else. Peruzzi is a shady dealership! read more

Not sure about the price, HOWEVER, bout "Certified" Camary there, (& 4 prior Toyotas). I get indecisive & fearful of deals - When I bought from Peruzzi most of the time, they wouldn't let me get out w/out a car. I needed that assertiveness, HOWEVER, they will lie, & put big guilt trips on you. I.E: Just told me if I want remote start (again) it's up to $474.00 THEY"RE installer, & other, both gave me quotes around $335.00 (go to Millers). Also, when buying new car, salesman took $600.00 hold on it w/ credit card. Waited & waited - didn't get card BACK 'til I said, "I'll have to cancel it." Car I have (2013 Camary LE) rides beautifully & couldn't generally be better - just, now, too much mileage. Going there ? Just do your homework, & be tough !!! Remember, they want you to leave w/ a car. (Or say You'll think about it, go home, & wait for the call next day. They'll give you a better deal. THEY WANT TO MOVE CARS !!!!) Service ? Liked a lot !!! read more