We went to at least 10 other places looking for the right flooring. We walked in and talked with the sales rep and he took us to the exact flooring. He wrote up the contract that day. We signed the contract a couple of days later. Fast forward almost a month later and we were ready for the install. Called the store the day were were scheduled to have our flooring installed and was told by Andrea that we hadn't paid our full contract. We had the money when we signed the contract and paid the 1/2 fee and no one ever said it had to be paid for before they would install even though we dealt with Andrea on this. So, I gave my credit card. Andrea said that the flooring had been picked up by the contractors and would be at our place by 10:00. 10:00 came and went and I called. I was told that they were there. I told Andrea no they were not or I wouldn't have called. Andrea called me back and said that they would have someone there by 2:00. Great two man crew showed up and worked for a couple of hours. New crew showed up the next day and finished the floors. Then, that night the floor in the bathroom buckled. We called the next day 10/16 and told them that we needed the crew to come back and fix it. We wait until Friday then both my husband and I called and left messages. I found the number of the floor installer and it took until the following Tuesday to get the floor fixed. We love our floors and the crew did an amazing job. I am dropping this down to 4 stars because Desmond our original sales person never contacted us. Also because Andrea kept saying it was all Desmond's fault when we had dealt with her after our initial encounter with Desmond and she was the one that we signed the contract with and she is the one who took our money. read more

From my experience Carpet Exchange cannot be trusted with hardwood floor installations. When shopping for hardwood floors I explained that it was mandatory that we be moved into our new home by the end of may because our lease at our rental home was expiring. The new home was empty for all of May while repairs were being made. I selected Carpet Exchange to install the wood floors only after they repeatedly assured me that the installation would be completed in time to move in. I initially discussed the project with them on May 4th at the Arvada location. I paid a deposit on May, 10, 2013 by credit card and was again assured that installation would be complete in time to move in. The installation of the hardwood floors did not begin until May 28th. We were not able to walk on our floors until Sunday June 2nd. My family and pets had no where to go while the work was being performed. I had movers arranged for May 28th. I could not move anything into the home. Everything had to go into the garage. I had to pay movers a second time to move my possessions from the Garage to the house once we could walk on the floors. I cannot tell you how stressful the situation was. The job is still unfinished as of this date. Several air vent covers do not fit into the new wood floors. When I contacted the sales rep to in hopes expedite the job and recoup some of the added expense from moving that Carpet Exchange was directly responsible for they were unsympathetic, I was told "buyer be ware". You should be wary of purchasing any products or installation services from Carpet Exchange. read more

My wife and I bought a new home in Lakewood in September 2018, and Assistant Store Manager Jason Homer was instrumental in providing recommendations and working with us to re-floor approximately 2,000 square feet with high quality carpet and vinyl plank flooring. Re-flooring areas included 3 bedrooms, 2 living rooms, a bathroom and a kitchen. Jason was reliable and in close communication during the various stages of our project, which occurred over the course of approximately 2 months. Additionally, the laborers that Jason works with are professional, responsive, and responsible - fixing any issues that they may cause during the course of their work. Jason even gave us DIY tips for some potions of the flooring which we completed ourselves. I highly recommend working with Jason and his team. Jason's contact info below, for reference: 303-228-7540 jhomer@carpetexchange.com read more

Carpet Exchange had a vinyl floor covering that I had loved for years and I thought was no longer made. When I described it to the Sales Lady, she took me right to the sample book and I was thrilled to find it still available! The installers were fantastic--they arrived exactly on time and the floor was expertly installed. It's been a month since my new Kitchen floor was laid and I have received numerous compliments. I love the floor and I appreciate Carpet Exchange for the excellent service. (PS: The installer, Steven, gave me tips to maintain the floor--be sure to heed his advice! We put protective chair leg pads on our kitchen chairs and hope that will protect the floor from dents and gouging.) read more

Carpet Exchange did a great job this past week on a job at my home. I sought out Andrea, the manager in Arvada, because working with her on a previous project had gone so well. That time I had kitchen flooring installed as part of a remodel. This time I replaced carpeting in a basement den and bedroom. In both cases, the product selection was excellent and competitively priced, and the service was superb. Andrea came to my home and did the measurements herself the day after I was in their store. Product delivery was quick, and the installation was very professional. I love the results, and I'm very happy with the personalized service I received. Andrea sets a great tone at that store! read more

I recently bought carpet for a house I was getting ready to sell, and found Jason at the Carpet Exchange on Wadsworth near I-70. He was absolutely wonderful. Extremely helpful, thoughtful about how to find the best solution, able to give me great recommendations and really worked with me on my time schedule. As we were preparing to get the carpet installed, we had to change the schedule a few times (due to construction delays) and Jason worked with me to find a solution each time. He was positive, professional, followed up with me every step of the way. The carpet is now installed, the installers were great, very friendly, prompt, and capable, and it's just beautiful! read more

Over the last 15 years, I have purchased an entire house of carpeting, two versions of flooring for my kitchen and waterproof flooring for my bathroom all from Carpet Exchange. I have not been disappointed. Recently I have had to put down some trim pieces between flooring and carpeting as the carpet has frayed along the edge over the years. Though the flooring is no longer available through Carpet Exchange, Andrea went out of her way to track down a company that carries it online and emailed me their info. She did this work knowing she would not get a sale for her efforts. She did get a customer for life. Thanks Andrea! Darrell A read more

Carpet Exchange did a great job installing a Marmoleum floor in my kitchen and an adjoining bathroom. Andrea was very knowledgeable about this brand of flooring, and she herself did the measuring and planned out the project. The product is somewhat unusual, and Chris had experience with the special requirements needed for installation. He did all the prep work and demolition, installed the floor, and was very meticulous about clean up afterwards. The results were fantastic! I love the look, and I'm very pleased with the attention to detail that made this project a success. read more

My wife and I purchased carpeting for our newly remodeled house from this Carpet Exhange since it was the closest to our house...we also purchased new granite countertops from the same store. We dealt with Todd, the store manager and he was always very professional and gave us all of the help we could ever need. His follow-through was flawless and the installers that came out on both projects were great. All-in-all, this Carpet Exhange (and Todd) made our projects very easy, worry-free, and the finished results look AMAZING! I have no problems recommending these guys! read more

Carpet exchange in Thornton was amazing with our needs for a quick remodel. We were preparing our home to sell and I needed quality, inexpensive products fast! From the sales people Dan and Barbara, to the installation crew they sent over, everyone was helpful, knowledgeable, and amazing to work with. The installation crew even helped me patch part of my upstairs that was damaged without hesitation, which was not on their original itinerary. I would highly reccomend Carpet Exchange for your carpet or flooring needs!! --Kari in Thornton read more

Excellent knowledge - Jason asked lots of questions to find out exactly what we were looking for in the way of carpet (use, cleaning schedule, appearance, etc). And then when he came and measured, he gave us a hint about prepping the floor (we're doing a remodel) that saved us buying lots of extra carpet by extending the tile space a few inches. Then the installers were prompt, efficient, gentle with our newly painted walls and left the rooms well vacuumed and ready to move furniture in. All around great experience! read more

Hello. I'm writing this because I've needed a new floor for quite a while and I have spoken to many companies in the Denver area. I have found most companies will sell you whatever you want to buy but not give you much info about what you are buying and how it will perform. When I went to Carpet Exchange in Arvada I met Patrick and he was very informative. He helped me and my wife find the perfect vinyl plank floor called Coretec. Our experience was wonderful and we will definitely be back when we need our carpet. read more

I have to take my hat off to Dan and Rose. I needed carpet in a rental within a week, after I had problems with Home Depot who said it would take 3 weeks. The estimater was there the next day and the carpet was installed on time and cleaned up after the install. I got a better grade of carpet, less yardage per estimate from Home Depot, saved over $600 and will call them for all of my flooring needs. They came through better than what I could have ever hoped for. Dan's customer service was above and beyond! read more

We had Carpet Exchange install three bedrooms and loved the entire process, installers, sales staff, etc., Except with one issue. We were not happy with one seam so we called the store and received contact back from Joe the general manager. Joe immediately saw that the situation was corrected and we are completely happy with the carpet and installation. We highly recommend Carpet Exchange and it's staff. They conduct business the way you would expect, professional in everyw read more

We have been so pleased with our carpet purchase to this point. We have not yet had our carpet installed, but have been impressed with the knowledge and professionalism of our sales consultant, Mary D. She was pleasant and and very informative in helping us choose just the right carpet to meet our needs, and having a quality carpet for a good price. Thankyou, Mary, for your help. If things continue this well with the installation, we will be hooked on the Carpet Exchange. read more

We purchased a house a few weeks ago and decided to replace all of the flooring. After going to a number of different stores, we decided on purchasing our carpet here. The service and knowledge that Jairus provided was EXCELLENT. We were so impressed that we bought our laminate flooring here as well. I was hating the whole floor shopping process and Jairus made it seamless and less stressful. If I ever have to do this again, I will definitely be going here. read more

the manager andrea well her boyfriend is the installer she gives him all the work thats why there are so many complaints about promised install times and appointments that are canceled by the company and why phone calls are not being returned the manager is a con.the company says they have nothing to do with the installers they are contracted out. well contracted out by one employee the manager read more

Chris, our salesperson, was excellent. He went above and beyond to help us find the exact right carpet - AND the best price possible. Then the icing on the cake was the installer were not only all hard workers and worked 'as a tema; but were very respectful and courteous as well spoke excellent english. They were a pleasure to have install lour carpet. I would HIGHLY RECOMMEND THEIR SERVICES! read more

Chris answered our questions each time we met with him. We started out just looking at carpet. We made our selection and ordered the carpet. Chris is very professional and he and Andrea provided great customer service. Andrea measured the rooms and the stairs. The measurements came out perfectly. Thank you both for doing an awesome job!! We would recommend your company! read more