This review is for Liz (Store Manager) and Josh (Flooring installer) in particular.
This place is brand new, trying to build up its business after buying out another flooring place that didn't do so well (from what I understand). one of their stated goals is focusing on increasing the quality of product, installation, and customer service. In this I believe they are greatly succeeding!
My situation was not an easy one for them. I think it's easy to do well when everything runs smooth, but Arvada Flooring Company (henceforth AVC) did well, despite navigating some restocking issues and dealing with owners half a world away in New Zealand!
Props to Liz for effectively communicating with my landlord who is working in New Zealand currently and myself to work out details, logistics, and scheduling.
While dealing with us, AVC were going through restocking issues because they are updating ALL of their inventory from the previous company stock, because it did not meet their quality standards. I could tell there was some pain points around this, but they didn't let this pressure them into trying to make 'good enough' decisions, understanding that this was an important, long term decision for both my landlord and me. They wanted us to be truly happy with their product.
Josh was respectful and communicative about the installation process. You can tell he takes great pride in his work by the attention to detail he provided. This is matched by his skill. He was able to get the lock together flooring boards to match up around a circuit (from hallway to bedroom to closet to adjoining bathroom back to the hallway) with zero gaps anywhere. All while moving the large furniture carefully around (stuff was inconvenient to move out of the rooms). No seriously, it looks flawless.
But the real mark of his level of pride and integrity came right at the end. This part is maybe something only fellow builders will fully understand, but I think everyone can appreciate. There was a ding on one of the stair nosecaps. After cutting to size, it would still be barely part of the used piece and mostly seen only on the underside of the first stair. Looking from the top, you would not notice. Who looks under the lip of the first stair? No one. But he knew the imperfection was there and asked if he could replace the part as soon as a replacement was delivered. I like that the imperfection irked him. I also like that he asked if he could inconvenience me at a later date and not permanently install that step yet, so that he could make it in line with the quality of the rest of his work. Yes Josh, I'll take you up on that!
Thank you AVC for seeking my satisfaction as well as the owner's! Sometimes renters opinions are ignored because they are not the ones paying (I also am thankful to my landlord for encouraging this).
To anyone with the flexibility to work with a smaller, growing, local company, I cannot recommend AVC enough! Take advantage of their hunger to grow their business the right way! read more