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Floors Free

4.6 (22 reviews)
Closed • 8:30 am - 6:00 pm

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Floor refinishing

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New (and old) hardwood

We had carpet removed and replaced with hardwood. They integrated the new hardwood with our existing absolutely seamlessly. It looks so beautiful! No issues at all with the entire process from estimate to completion. Very happy.

Kim N.

Well done! We have used Floors Free for 3 separate projects and are very pleased with the results! Thank you!

Floors Free flooring install was perfect. Trim removed and replaced in perfect condition.
Darien G.

Floors Free did a great job on our living room floor, installing the manufactured flooring we selected. The work looks impeccable, and trim was replaced ready for paint touchups. The trim was removed and replaced so carefully, only the new nails indicated that it had been moved at all. I am very pleased at how seamlessly the short stair section blends into the living room flooring.

New floors in our living room.

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4 years ago

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Bryan M.

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5 years ago

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9 years ago

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4 years ago

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Bryan M.

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8 years ago

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Bryan M.

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8 years ago

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Bryan M.

Thank you very much for your review !

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8 years ago

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10 years ago

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8 years ago

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Bryan M.

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10 years ago

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8 years ago

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Bryan M.

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8 years ago

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Bryan M.

Thank you Michael you guys are great clients ! Enjoy Colorado!

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9 years ago

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Bryan M.

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10 years ago

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11 years ago

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9 years ago

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7 years ago

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Bryan M.

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8 years ago

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Bryan M.

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8 years ago

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Bryan M.

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9 years ago

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Bryan M.

Thank you kat , you guys were great clients !!!

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7 years ago

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Bryan M.

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8 years ago

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Review Highlights - Floors Free

“Bryan's team matched the existing hardwood perfectly - we actually can't remember where it started and stopped.”

Mentioned in 8 reviews

Read more highlights

You might also consider

Carpet Exchange

Carpet Exchange

(61 reviews)

Be wary of Carpet Exchange. We purchased flooring for our basement remodel and had it installed by…read moreCarpet Exchange's team of installers. The salesperson we worked with was very nice. The install team was polite, clean, and efficient. Here is where things went wrong. During the install, I noticed that the product used for the stairs requires two pieces and the colors didn't match. I pointed this out to the install team. They said this is relatively normal and showed me pictures of other installs that experienced the same issue. My first thoughts were, "Why wasn't I told about this by the salesperson?" and "I wouldn't have chosen this product if I had known." The install team explained that there is a way to use only one product for the stairs, but it requires some custom work. My wife and I loved the idea and immediately agreed to go that direction. The install team contacted our salesperson, and they started the process of getting approvals to complete the work. When we asked the salesperson if they knew about the color difference, they said they didn't know about it or they would have told us. I'm thinking, "Why wouldn't the install team and the product vendor communicate to the sales team that the colors don't match?" That's a pretty big process breakdown. After a week of waiting for confirmation that the custom work would be done, we were informed by the store manager that they needed to talk to the product vendor, get samples shipped, arrange compensation to Carpet Exchange for the cost of the custom work, etc., but it should all be done in 3 weeks. At this point, we had already waited a month--what's 3 more weeks, right? Except, it's been three weeks and work hasn't even begun. Why? Because Carpet Exchange requires that you pay in full before the product is installed. Since they received our payment 2 months ago, they have no incentive to complete this work with any sense of urgency. It doesn't matter to them that we can't use our basement now. The other trades that need to come in after the flooring is done (drywall, paint, millwork, cabinets, finishes, etc.) have now removed us from their scheduling because they got tired of us asking for another week, then another week, while Carpet Exchange holds us hostage. What should have been a 3-day installation has now been ongoing for two months with no end in sight. The communication from Carpet Exchange has been lackluster, often requiring us to track down the manager just to get another vague reassurance.

I was only trying to call and get information for a specific carpet they carry. After being passed…read morebetween three people, I was told to just look up the manufacture information on the internet, he was too busy. Left me on hold for 10 minutes before I finally hung up. Certainly won't give this place my business if they can't even take the time to talk with you. Will go to their competitor.

Carpet Exchange

Carpet Exchange

(39 reviews)

Overall the new carpet and core-tec vinyl floors are a huge upgrade to our condos looks. However, I…read morecannot in good faith recommend carpet exchange for flooring installation. I appreciate them attempting to fix the issue but the continued lack of communication after discovering the issues is annoying to say the least. We had to reach out for updates instead of them taking the initiative to keep us in the loop. Their staff was late to every single appointment we made with them. Their lack of attention to detail was also concerning in that they cracked baseboards, didn't have appropriate supplies with them or notice that they deeply scratched our brand new flooring during both the carpet installation and again when re-installing the LVP flooring. As a first time flooring customer I am disappointed in this experience. I had hoped we could trust this company and their staff to do the job right, the first time, but that was not the case. I'm leaving the review at 4 stars, because they did take care of us on the extra material costs it took to fix it and they did get it done before our deadline. 10/16- After several miscommunication issues, they came and took care of our installation issues. We are satisfied with the new flooring. It still has spots that aren't quite solid, but a lot of that might be our 80s era condo floor. I'll still need to fix the baseboard they cracked, but it should be no big deal. 10/12- regional installation manager stopped by and agreed there were some serious problems with the install. He said they need to pull up the entire floor and start over with extra materials. They are working on some numbers for the extra materials and will be getting back to me on an install date. 10/10- my sales person Matt stopped by today. He was very apologetic about the issues. Assures me that their team is on it and are committed to getting us taken care of. 10/10- was called by the regional install manager and my sales person. They seem to be taking the issues seriously and have assured me it will be taken care of. 10/9- Just had brand new core-tec vinyl floors installed. The floor is super uneven. There are high and low sections everywhere. One section bounces up and down. They cracked my baseboard in a couple of places. And there is a half inch gap between the flooring and baseboard in certain places. Super disappointed in the installation quality. Left a thick layer of dust over everything. So far no one at the store will help me. I have to wait until the sales person is back and could only leave a voicemail. No manager was available.

We've used carpet exchange a few times over the last 20 years. This time, we worked with them for…read morecarpet on the second floor of the house. The in-house staff is responsive and knowledgeable. It's always easy to get good, honest answers to questions. We chose a pet friendly nylon from Shaw and are happy with the carpet itself. But I do have a few issues. 1. They require payment in full in advance. I get it since their installers are outsourced. But I prefer working with more customer-centric businesses. 2. The installation was not the best. The team was not as considerate as we hoped. They did show up on time and verify they had the right product. Great. Once they got to work, they blasted music without asking. Since my husband and I work from home, we asked them to turn it down/off. Which they did without complaint. Later, one of the guys used the primary toilet for some time without asking. Granted, we could have shown them which toilet we wanted them to use. I just feel the primary bedroom's toilet is off limits in any home. I wish they had asked which bathroom to use instead. The cleanup was also rushed, so they missed a big area where fibers fell that we cleaned up ourselves. While they did move furniture (which we paid for), we're pretty sure they damaged an expensive dresser but we can't prove it. If you hire them to move furniture, photograph it in detail right beforehand. Any one of these things in isolation wouldn't have mattered. But by the end of it I was pretty frustrated. None of this speaks to the staff of Carpet Exchange. As I said, they are excellent. The carpet is reasonably priced for the quality. But because of the install, I'm not sure I'd use the company again.

Floors Free - flooring - Updated October 2026

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