So this bullshit continue! PLEASE DO NOT PURCHASE A VEHICLE FROM THIS PLACE. This is a bold face live, and we have not even driven 1,000 miles because the vehicle remains in the shop, can't pass emissions (the manager Richard says, you don't need to pass emissions or inspections in Virginia) that is also a lie to get tags. We have reached out to the Virginia Dealer Board and the Common Wealth Attorney. Our next step is news outlets and more. The positive reviews are paid reviews, and they asked us to do one and we would be compensated. We are $13k in the hole because of this care. Stay tuned as we will post the actual mileage against what Alan, Richard and the so called GM is lying about. read more

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Experience was great before i got the car with the exception of a few sales pressure techniques. I got the car and found it had no heat in November in Minnesota in 30 degree weather. Called the sales manager and got the run around for about a week, their "service manager" never seemed to call. I replaced the water pump myself and found the front subframe completely rusted through. On the way back from getting the water pump replaced the frame gave out and I got to have it towed back to the shop as it became unmovable. Called, texted, emailed and got 0 response, called their joke of an extended warranty and was told it wasn't covered since it was corrosion, warranty is a complete joke. Had this car for 3 weeks and driven it twice, avoid these guys at all costs, definitely not out to do the right thing for anyone but themselves read more

They basically stole my trade in and sold me a lemon that had over 8k dollar in repairs needed 3 weeks ago. I went there to see a 2015 Silverado(which is still on their lot btw with 8k work of transmission torque converter, ball joints and caliber damage, and engine work needed from gas in the oil from bad vacuum seals for starters) Car was clean on the outside and inside, but mechanically the worst sale ive ever encountered in my 31 years of driving. Test drove the car locally and from simply taking it on route 1 seemed fine. Please by the way, go get an PPI inspection when buying from these tiny dealerships. They gave me pennies for my 2004 Tundra that had zero issues on trade for this truck. I drove it home and after 3 days smelled gas inside the truck and the engine light came on. Since they didn't respond after 2 days of reaching out, so I took it to Aquia auto repair around the corner, for a PPI inspection and it was so bad they said return the truck and as a matter of fact tow it back!!! This is something that they had for sale mind you at Carnova and put it back on the lot! It's there as we spea!!! So in the end I lost my truck I traded in, plus 2k in fees and down payments. Worst place ever!!!! DO NOT BUY FROM THEM!!! PLEASE PLEASE. Selling a lemon is an understatement. They need to be shut down. Period!!!! read more

MORAL OF STORY: do a mechanic inspection of your car during the 5 day return I have bought from a private car dealership before, but nothing like the first class service that CarNova provides. A paid for Uber picked me up from my house and dropped me off at the dealership. On 09/16/2024 I bought a 2017 Audi Q7 Prestige for $19,500. I had minor problems within the 5 days. I had to change the battery in the key fob which was easy to do. After the "5 day Return", I started to notice major things wrong with my vehicle (less than a month later). The weather was colder and I now noticed my heat did not work and the vehicle would shake as I came to a stop. I called CarNova before going to my mechnanic to see if their shop would inspect my vehicle and repair the issues. However, I never received a return phone call after speaking with Abe. And I was told to use the 6-month warranty. The mechanic hit me with the following repairs on 10/23/2024 to get my vehicle in working order (some expected and others unexpected): Control Arms $1,130.96 *connects steering and stablizes your vehicle Brakes + Rotors $2,114.02 (rear & front) *helps your car not shake when braking Heater Core $1,975.75 *heater will not come on without it Yes, CarNova does offer a 6-month warranty from Assured Vehicle Protection (AVP). However, I can tell you that I would not recommend this company to anyone especially someone I cared about. After paying my deductible of $200, AVP only covered the water pump and labor (no coverage for the most expensive part - heater core). And my heat still did not work, and this caused me to spend out of pocket for the heater core. I would note that some mechanical care repair companies do cover a heater core. I have bought from other private car dealerships in the past and I have never put so much money into a car less than 30 days after buying one. The last private dealership I bought from I had no issues until years later. So I cannot in good conscience recommend CarNova to anyone I know in the market to buy a vehicle. read more

This car dealership sold us a car with a rotted frame. they undercoated it so we wouldn't see it. they need to exchange this car with another one and make it right . read more

I bought a van from these guys and got it home only to find out one of the motor mounts had two stripped bolts. I took it back to them and asked them to fix it. They look at it for two days and called me to come pick it up. They told me everything was functioning properly. After threatening to return the vehicle, they miraculously found the problem. They kept the car for two weeks and fixed the motor mount. Now I have a missing lug nut and a ripped CV axle boot. The professionalism is a ridiculous joke. Consider yourself warned!! read more

CarNova - Missing lug nut. - Car Dealers Near Me - Stafford, Virginia

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ALERT the small car dealer located on route one named CARNOVA are scammers, if you are going to buy a car go to recognized dealers, not scourges like them; It very clearly says that you can get it by changing or returning it within 5 days, but NEVER GIVE A DOWN PAYMENT because that is the commission of those thieves, we returned within 5 days and they said we will get charge between $2,000.00 to $3,000.00 they were going to keep they, the problem is that they force you to give as much as you can of down payment because that is the commission of said rats in the end they kept $2,800.00 DO NOT GET TO THAT UNSCRUPULOUS SHIT DEALER they also sell old cars with the price of a car new REMEMBER IT'S CALLED CARNOVA ON ROUTE 1 the exact address is 3893 Richmond Hwy Stafford VA 22554 This place is a scam they are selling garbage cars The reviews are fake don't believe it and don't shop there ever. I know three people who brought vehicles from there and all of them had any kinds problems by month two. DO NOT SHOP HERE THEY ARE SCAMMING horrible business wouldn't recommend it to anyone DONT SHOP HERE!!!!!!! read more

I had an amazing experience with this place, things were very easy to handle and I recommend working with George. I will comeback again to do business with them in the future if I need to buy a new vehicle. Thank you so much to everyone! read more

Yama was a very nice gentleman when meeting him. He had advertised on CarFax a 2014 Escape and we were looking for a car for son. I gave the car a thorough look over but with these cars and the compact it's tough to see anything. Car had a little musty smell and fine dog hair so knew it would need some TLC. I went to change out the spark plugs and the they and the boots were soaked in oil. Valve cover gasket is bad, air filter cover had all the bolts stripped out. Getting under the motor area found coolant and crust on the water pump. The transmission seal is dripping and needs fluid change. The total repair was $5600 and since the top half had to be pulled and the water pump the timing belts was due. Nice gentlemen but would encourage all to have the cars looked at before purchase. When I reached out he said they didn't do any maintenance so means no safety. He is either. read more

Went to multiple dealerships looking for a car with no luck until I landed here. The salesperson who helped me was Abu. He was great from beginning till the end! He was extremely knowledgeable and helpful! Easily one of the best and friendliest salesperson I've ever had to deal with! read more

BUYER BEWARE! We paid them $21,000 for a big piece of junk...they claim they have free shipping but charged us $1300 under "processing fee" then made us pay to have the junk towed back to VA at $1500..we are now out $2800 and CarNova didn't pay a cent in this transaction, even reselling the junk currently again on their site...CarNova won't refund any of the money knowing that they sent us junk...no return calls, just texcuses to keep our money...check out all the complaints on the Better Business Bureau website...we want our money back for this read more

Worst car lot in Virginia. They sell faulty vehicles that will cost you hundreds of dollars in repairs not even a month after purchase. They are located in Virginia, so they get legal inspection stickers to convince people the vehicle is in good condition they are SCAMMING!!!!!!!! They sell luxury vehicles that will GUARANTEED BREAK DOWN WITHIN A MONTH TIME FRAME and you will be stuck with vehicle with OUTRAGEOUS INTREST RATES. They have people locked in terrible interest rates that will conclude in the person being stuck in a backwards payment. This place needs to be investigated and shut down for good. Every person who works here is Arabic or Indian descent these people are the most racist people in America. I pray these people stop scamming people and get shut down because they are going to scam the wrong person and end up getting seriously hurt from playing with people's money and credit. PETITION TO GET THIS SHOP SHUT DOWN ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

purchased a 2017 Dodge Challenger for over 24k, they gave me a printout of a Maryland passed inspection, I drove the vehicle sparingly fro a week and felt the vehicle pulling to the left, which means I would need an alignment but that shouldn't be possible if it passed inspection that has a passed alignment check, I took it to a mechanic and they revealed that there was a badly bent control arm and there was no way in this world that this vehicle could have passed an inspection. I reached out to CARNOVA and they did not want to fix it at all, so because of work I had to fix it and thought I would be reimbursed; that was not the case the mechanic called me and told me that they replaced the control arm but that wasn't the initial issue, the issue was that the vehicle has "FRAME DAMAGE"!!!! I reached out to CARNOVA and they told me "oh well I signed a contract", I am now in a legal battle to reverse this contract with the bank and the dealership. for the love of GOD almighy STAYYYYYYYYYY AAAWWWAAAYYYYYYY FROM THIS DEALERSHIP!!!!!!!!!!!! read more

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DO NOT BUY HERE! CARNOVA has shown themselves to be unresponsive, dishonest and willing to "patch-up" vehicles to sell! My 2006 GTO sat in my driveway after I purchased it and brought it home. "Day 4" I cranked it up to just let it run. Coolant leaked from the reservoir AND radiator. Contacted them and referenced their "so called" 5 day return policy. I couldn't drive the car to them because I couldn't hold any fluid in the cooling system. They NEVER returned any of my calls to address this. I've yet to hear from them after spending over $1000.00 in repairs that absolutely had to be done! All the positive reviews they get on their web page are suspect! NO WAY all those reviews are as they portray! Buyer Beware!! read more

Got my dream car from this dealership and i love it, the only thing is they didn't do a thorough enough check of the car, the jack was missing and when i got a flat, i couldn't replace it without the jack! luckily someone helped me out. as well as when i bought my car they told me to refer someone and if they buy a car i'd get 100 dollars as a reward, i called after my brother had bought a car once we told him that carnova was the place and then they acted oblivious over the phone. now i've got no 100 dollars and still don't have a jack! :( read more

As Carnova's most loyal customer, I have to tell you that this is by far the most honest, well managed, and best high quality used cars dealership you can ever find in DMV areas. 1. I have been buying 20+cars from Carnova since 2011, the process is very easy and there is no pressure selling. The office is nice with coffee and complimentary sodas. 2. They offer free Uber rides and free delivery services, all of their cars have been inspected and passed state inspection. The quality of their used cars are A+, with very good price on performance vehicles. 3. For example, I brought more than 4 BMW 750Li from Carnova, one of them requires replacement of valve cover gasket, the boss Rashid took care of my car with a brand new gasket free of charge and offered me a loaner. 4. Most recently I brought a Mercedes S550, after hours of driving the car stopped working with ABS/ESP errors. The owner offered me free towing to the German Auto Group and fixed the sensor issue free of charge within a day. The owner Rashid is so nice, honest, and friendly to customers. I can promise me you that there is not a single dealership is willing to offer free repair on used cars except Carnova. I have pledged to become Carnova's lifetime customer, can't wait to get my next car here soon! read more

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Beware the fraud and rip-off with this dealer. While the selection and test-drive process was more or less painless, the product sold was misrepresented at best and outright fraud at worst. The car will require a lot of bodywork to repair a thorough amount of undocumented rust and several parts to include a new sub-frame, all rocker panels, and floor panel will need to be replaced including a new gas tank. The car in question is a 2006 Subaru Baja Turbo. I was told when purchasing this car that the car "was clean and rust free". This is the part that I consider fraudulent as there is extensive subframe rust and a rusted out gas tank that visibly leaks when you try to fill it. This was not noticed in the test drive as the gas tank was about a quarter full and when you look at the car itself, there's no visual rust. That's because it's all internal to the car. The portions of the frame where you put your jack to lift the car when there's a flat tire have collapsed due to rust. How this car passed the VA safety inspection, I'm still trying to figure out. The AC also doesn't work, and the Turbo is non-responsive in a Turbo branded car. If I hadn't already signed a sales contract, I'd be returning this car right now. Now for the weird part. The financing is done at a "partner" dealership across the street called CarNova. Again, this part was fairly painless. Apply, choose from financing offer, drive off with car. However, it's a bit on the hinky side to have one dealership sell the car, then have another do the financing. Yes, I've contacted the dealership. The GM and Finance Manager refused to work with me. Don't go here. They are swindlers through and through. read more

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This dealership literally rolls out the red carpet ! The staff here are very courteous and kind and are all "hands on deck" when it comes to a customer's needs! read more

Everybody was so helpful and were very quick with responding to my questions and needs. They worked with me on getting the car that I wanted, and talked to the banks to accommodate with my needs. Everybody did work together as a team which made the whole process go fast and smooth. I love it 10/10 would recommend!! read more

I'm a repeat customer and this is my third buying from them. One time was for my 17 year old, one for myself, and one for my 22 year old. The staff was extremely kind and helpful and I recommend CarNova HIGHLY to anyone on a car search! read more

Check CarStar same address, name changed but same reviews. Still mad at how we got handled/hustled/cheated whatever you want to call it.

This company takes totaled and flooded cars and makes a poor attempt to have them looking good for a customer all while hiding things like frame and electrical damages. Please don't buy a car from these shady lowlife thieves. I have seen 7 vw in the past 3 month come from here with major damages and they end up screwing the customer in the end. read more

The car salesmen was nice and friendly.I bought a car from this dealership, I decided to register the car myself. Came to find out they charged me $995 for processing fee and I was told that's because the company has to get cars to their dealership and cover the "free" warranty they offered. They Do Not explain everything ask ask questions that's the mistake I made. read more

Carnova is by far the best experience I have ever had shopping for a vehicle. Rebecca and Kareem made my experience so awesome, easy, almost like a breath of fresh air that I highly recommend anyone shopping for a trustworthy great and dependable vehicle this is definitely the place to come. Thank you so much Kareem and Rebecca YOU GUYS ARE SOOO AMAZING ... I will definitely be returning and sending customers your way!!!! read more

CarNova - My new Car - Car Dealers Near Me - Stafford, Virginia

A complete joke, unprofessional, disrespectful, dirty vehicles with lots of scratches that aren't reconditioned. I was thinking maybe the dealership would be ok considering they had some good reviews on here, in hindsight those are probably not real people or prompted to be up there by the business. I showed up to take a look at a car they had on their website and when I got there it looked nothing like the pictures. The pictures showed a vehicle in excellent condition and this vehicle had things falling off of it and deep scratches all over the body of the vehicle which the photos on the website did not show. I asked to see the vehicle to test drive and I got told that the keys were locked up in the dealership across the street. I walked across the street to see the vehicle and opened the door and the keys were in the ignition and the vehicle was unlocked. The car was blocked in so other cars had to be moved to test drive it. I let the salesman there know and he said let me call my boss. He told me his boss said comeback tomorrow. I let him know I drove two hours to see the car so let your boss know that. I started looking around other cars on their lot and it was the same thing. The inside was dirty and not detailed, there were big scratches all over each car I looked at things didn't work on each car. I said the cars were a little beat up but I can make an offer considering I could fix some things myself. They realized I drove far to see the car and they told me, "no negotiating the price is the price." He then said to come over to his office and started to show me how they do business. 1000 dollar processing fee tacked on each vehicle! This is higher than the big dealerships. Also said there is a 6 month warranty but it's on the powertrain only. He also said 2 year maintenance plan which turned out not to be true because after asking questions it only covers a partial discount on oil changes. Free nationwide delivery and 5 day exchange though! How about you actually recondition the vehicles before you sell them. I then was disrespected by the salesman who said you can go on a test drive if i go with you. Do you have financing? I already have that taken care of I let him know. He asked you have a check? I replied I do. For how much he wanted to know......That's crossing the line, the amount I can write the check for is none of his business. I let him see the check knowing I wasn't going to do business with him at this point. I let him know what I had in my bank account and acting like a 20,000 dollar used car is a ferrari is a great way to lose a sale. After he saw my check I made an excuse to leave being fed up with the way they do business. I was going to purchase a vehicle but not from people who are doing the old, "I'm gonna get a beat up car from an auction dirt cheap, not recon it, and then charge retail. Dealers like this are gonna go out of business once car production catches up to what it was pre pandemic. Save yourself a trip to this place, the car you see in person won't look like on the internet, the inside will be dirty, there will be lots of scratches, things will not work or be missing and they will say no negotiating, even with a car that has been sitting on their lot over a year....lol. I see why though because this business is a dumpster fire and poorly managed and ran. Fix your vehicles, Fix your salespeople, Fix your business practices if you want to be successful. Their website won't disclose the vehicles actual condition and their processing fees or business practices they will just put up a price and put pictures not detailing the scratches and problems and dirtiness of the cars, don't waste a day of your time like I did. read more

Horrible place to buy a car they say things to you in person but once you leave the dealer everything changes. 1. the warranty says it covers everything in the car but in reality it doesn't cover everything it says on written paper and once you say that to someone they claim what is written on paper isn't true when it's written on PLAIN WHITE PAPER SIGNED BY CARNOVA 2. they laugh in your face when they know all they are doing is committing fraud 3. they sell you the car with multiple problems and only fix it so it can last you a couple days or weeks and once you tell them they "can't do anything about it" everyone in that store is very rude and i do not recommend going here at all i could keep on going with what's wrong with the dealer and the workers in the dealer including the extremely rude manager. read more

this is my first time buying a car all by myself and they were so helpful they explained into detail about everything i'm so happy with the infiniti g37 i got today i appreciate how amazing their customer service and support is :) read more

Rebecca was very helpful with my boyfriend and I getting a new vehicle today within our budget and price range . She was patient and had a answer for every question we ask with no problem . I recommend coming here for a car because they get you in and out ! read more

Very shady business. Stay far far away. Had me pay for a $500 inspection even though they already knew the car had multiple problems. Tried to sell a car with over 16k in damages. Lied multiple occasions. RUN AWAY read more

These people wrote someone else's name as the owner of the car I bought from them and now they are refusing to take the name off. Apparently, they did it on purpose. Isn't this some kind of fraud. Please people do not be duped. They also refused the 5 day period exchange policy, and no, even though they say they pay for uber, they dont. read more

My husband and I had an AMAZING experience with car nova and working Christina. We did our test drive with Monique, she was great and friendly. Christina was so patient, friendly, and professional during our entire experience. We were able to find exactly what we wanted/ needed. We feel very confident that we got a great deal on our car. Thank you Christina! You are the best! read more

These guys sold me a car and days later the check engine light came on. The mechanic found bolts missing all over the engine, including in the catalytic converter. He also found an additive in the radiator that he assumed was to conceal a leak. The cost of repairs was more than I paid for the car! Stay far away!!! read more

I 10/10 recommend getting your car here. I had a great experience with everyone here. Very welcoming and even give complimentary drinks. Very organized and reliable. I was very pleased to say that I will purchase another vehicle here. Beautiful cars with great prices. Very understanding employees and outstanding customer service !!! Come to Carnova and I promise you will leave the lot with a smile on your face!! read more

I've bought a few vehicles over the years from Carnova. The entire process each time was smooth and efficient! Staff were pleasant and kind to my family both times. Would highly recommend Carnova to anyone looking for a vehicle in the DMV area! read more

Worst service ever! Sold me a lemon with a welded clutch and wouldn't even help with the repair cost. I got the runaround for a month and the frailer service is piss poor. read more

UPDATE (FOUR HOURS LATER): Gerald called me a few hours later and explained all the fees and worked with me on the price and apologized for the situation. He assured me that the general manager notified him of the incident and really wants to work with us. I really appriciated that This shows that they valued my time and money I spent on gas. 5 stars for the General Manager's concern and Geralds customer service. ORIGINAL REVIEW: Drove from richmond to see a car, and over the phone I was told price was negotiable. After I got there, tge car had accidemts not reported on car fax. And after i asked about the price and mentioned the accident, he said there is a $699 processing fee and $499 PRE DELIVERY CHARGES that he cant touch. This is such false advertisement. Never coming back. Stay away, unless you want to waste your time and money. read more

Great selection great prices great financing a must go to for any car purchases great experience thanks Rebecca AK and Rashid

SO purchased vehicle for ~$10k cash from Car Nova and was told about "5" day return policy at time of purchase which is also clearly advertised on their website (https://www.mycarnova.com/). On the "5th" day SO attempted to have them honor this policy due to a check engine light found out they had simply cleared hours after purchase and driving vehicle home when light reappeared (took to mechanic after purchase whom pulled codes and said was in need of substantial repairs in the thousands of dollars range)-when corresponding with rep. from Car Nova was told no one at dealership could facilitate return on "5th" day due to minimal staff (note SO had told employer that had planned to leave early that day to take care of) and to call back tomorrow and they would make exception. Called "6th" day and they recanted saying that SO was a day late and would no longer honor. Also, during initial test drive noticed vehicle purchased needed alignment. They told SO would have done prior to purchase and gave report from Boswell's Automotive showing alignment completed prior to my purchase (have copy on hand). Later took to local Goodyear Auto Service Center several hundred miles later due to continued excess noise at highway speeds and had them inspect to say was in great need of alignment as seems had not been done in some time (have copy of report on hand). Vehicle was sold in great need of repairs which were masked to get sale, they did not honor their own "5th" day return policy pushing SO off only so they would not have to honor, and they are seemingly partnered with local repair shop providing fake/false reports of repairs simply to complete a sale to unsuspecting customers. This dealership should not be allowed to continue to conduct business in this manner and have already engaged MVDB (Motor Vehicle Dealer Board) to ensure proper recourse. Would like to see them penalized so this does not happen to future potential customers as I am presently in process of selling vehicle purchased at a great financial loss in less than a year from purchase. read more

Went to Stafford to buy a car from another dealer and that deal went south. Walked across the street to Car Nova and I was impressed from the beginning. Very engaging sales staff, it was almost like I came over to have dinner with family. Easy process and very honest. The car I was getting wasn't ready yet, as they had just gotten it in. They bent over backwards to get it ready and done. There are used car dealers and then there's customer service at Car Nova, I would recommend anyone to them and be back when it's time to get another car. read more

These people are not honest. Be sure to thoroughly inspect and ask questions. be alert before you buy from this dealership. I don't believe any of those other reviews. I texted and spoke with them several times before coming and even had the Carfax emailed. It showed a clean title and an accident. I asked them about the damage and Christina said this car has not been in an accident it was only cosmetic. I got down there and the molding on the door was stuck on the car with double sided tape. The compartment for the middle row seat to fold into was bent in from a collision and the quarter panel was obviously repainted. When I asked about lowering the price I was told that the car is priced according to its value though they were far from transparent. There was no salesman the guy who showed me the car knew nothing about it and told me he was the finance person... read more