Difficult to write a review about the dealership when you can't get sales people to respond…read more I contacted them via their online website about a specific car. While their online attendants were quick (and numerous) to respond, I had requested a detailed sales agreement showing the applicable discounts and a final price. Since their advertised price contains many discounts which I did not qualify for and since the online attendant didn't realize that they offer free nationwide shipping, I wanted a finalized price before we drove the two hours to see the vehicle. Unfortunately, multiple contacts with "Jasmin", including several that were supposedly escalated, were not responded to by the sales staff. This being the case, we are not going to pursue purchasing a vehicle from them. Others have also indicated absent Customer Service responses. Never understand a business that has potential customers, but shoo them away with this type of poor business approach.

On Thursday, Apr 2, 26, I contacted the dealership regarding a 2016 Lexus LS 460 L listed at…read more$29,444. I communicated directly with a representative named "Jessica/Clarence," who confirmed in writing that the vehicle's current price was $29,444. I specifically asked about price discrepancies between listings, and I was reassured that $29,444 was the correct and current price. I also clearly stated that I would be traveling over 4 hours from North Carolina to view and test drive the vehicle. At no point was I informed of any conditions tied to the advertised price, such as residency requirements, financing requirements, military/veteran status, or other qualifications. Based on these representations, I made the 4+ hour trip to the dealership. Upon arrival, I was informed by a different salesperson that the actual price of the vehicle was approximately $38,000--over $8,000 higher than what had been quoted and confirmed prior to my visit. When I questioned this discrepancy, I was told that the advertised price only applied under certain conditions (Virginia residency, veteran status, or other criteria), none of which were disclosed to me beforehand. This information was only revealed after I had already made the significant trip to the dealership. Additionally, after refusing the inflated price, I was encouraged to consider other vehicles, which further suggests a bait-and-switch sales tactic. I believe this constitutes a deceptive and misleading business practice, as I was induced to travel a significant distance based on a price that the dealership had no intention of honoring under the circumstances.

If you're heading to CarMax in Woodbridge, definitely ask for Cassie! She went above and beyond to…read moreensure everything was handled seamlessly. Super knowledgeable, clear with all the details, and a total pleasure to work with!

I had an outstanding experience with the team at CarMax Woodbridge, VA. From start to finish, the…read moreprocess was fast, easy, and completely stress-free. I applied online, entered my down payment and payment preferences, and the system showed me vehicles that fit exactly what I was looking for. Within minutes, I was approved and received a call from a helpful associate who walked me through all my options, including warranties, financing terms, and monthly payments. They scheduled my appointment, and before I knew it, I was driving home in my new Tiguan. I can't thank the team enough for their professionalism and efficiency. Keep up the amazing work! Matt Carpenter

LOVE this company!! Bought my Lexus RC350 two years ago and ever since, they have taken care of me…read morelike I'm family! Thank you so much for your unconditional support and right sense of direction! Highly recommend and will do whatever it takes to make you a HAPPY customer. Xoxo Mishi

Rude I called and talked to somebody named Lucy Asked me…read moreexactly how much my down payment was told them could vary laughed me out, but still wanted me to come in

I bought an Audi S5 from this group. While the car had some signs of cosmetic wear and body work,…read moreit was the correct balance for me of age, mileage and condition for the price point I needed to be in. While the salesman Owen was nice and helpful the $14,XXX price was rigid but I was assured how the car was solid and verified as reliable. Driving home the metal belly pan became dislodged from the front and I had to get roadside assistance to make it home. After the purchase I had the car looked through by an Audi Certified shop and it required $8,000 worth of work (all suspension pieces were failed, exhaust brackets rusted through, all filters clogged, axle boot torn and throwing grease). Also had condoms in the owners manual and the original owner's registration and personal information (demonstrating how poorly this group processes cars). BUYER BEWARE.

Bought a 2013 STI. On the way home. I hear a pop out the exhaust and my dash lights up like a…read moreChristmas tree. Take it to my buddy's shop for a fuel test, only to find out they filled the tank with regular, in a car requiring premium. I found oil and vacuum lines held on with zip ties. And they installed a tune on the vehicle, and when I asked them for the Cobb tuner that goes to the vehicle, I got the run around and then ignored. The gauges were wired up in such a way, it burned the wire and almost started a fire. TRASH dealer. Don't bother. Go to Carmax instead.

I have big family of 7, I have bought many vehicles financed and purchased out right from multiple…read moredealerships over the years. By far Wind Rider has been the best experience of purchasing a vehicle from them. They are authentic kind, honest and trustworthy and I will be referring them to everyone I know. They have a plethora of vehicles not just on their inventory online but also many many more at the dealership its self. I appreciate their time patience and effort to make sure I walked out joyfilled and satisfied . My rule of thumb is *Affordability *Reliability *Confortabiliy and they have truly helped make my manifestations and prayers come to reality. Thank you Manuel, Jaime, and James, You all have a great group and wonderful company to help people like me. They also just had a BBQ and that food was AHMAZING!!! The chef did a AHMAZING of job on the steak, chicken, hotdogs, burgers, salad, sausages and more..free. They really care about their customers and that goes along way!!! Thank you Wind Rider For Allll you do, I appreciate you appreciating me! Honda, Oddysee- Great Deal -Clean Great Price- Great Record

Avoid going to this dealership.My check engine light came on the day after I bought it.I took the…read morecar to get it inspected in Maryland and It cost me two thousand dollars,because someone had put an aftermarket catalyst converter on it and triggered the check engine light.After calling and complaining and many emails i gave up on getting reimbursed.It was also a bad experience because the dealership didnt pay off my trade for 47 days which affected my credit.They ignored my text,emails,and phone calls.I finally got my cars payoff after 47 day when I threatened legal actions,and was about to contact Virginia MVA and my attorney which would have been from under the Consumer Protection Act.Zero Stars for this dealership.The dealership reset the check engine light,and when I got home It came on.

I bought a 2020 Mercedes Benz S450 from this dealership. while i took the vehicle out for a test…read moredrive, i found out that the vehicle needs some repairs. i discussed with the sales Manager, he approved it and said we will fix it for you. His Name Was ABE, he was just trying to make the deal, so i took the vehicle to a Mercedes Dealer, when they inspect the vehicle they found out lots of issues. the brake pads were gone the routers need to be replaced, tires and wells needs rotation and balance, and also the engine had a huge leeks. so since been 40 days that i am trying to reach out that guy and the dealership the are not picking my phone up and not responding. i have almost spend 3600$ on the vehicle. please avoid buying cars from this dealership, i wont recommend it.

I waited some time before I was going to write a review for my purchase. I have had my car for over…read morea 3 months now. I felt that owe these guys an honest review. This is was not my first time buying car and my experience at the dealership was just exceptional. Very smooth process. Customer service was just awesome - really happy with my purchase. Definitely recommend this dealership to anyone looking for a vehicle.

BEWARE!! Very…read moredisappointed with my experience. I paid a deposit to hold a car, but was never clearly told that the hold was only for 3 days. I spoke with the salesperson and we agreed I would pick up the car later that week, so I had no reason to believe it would be put back up for auction. I received no call or notification that the hold was expiring. Had I known, I could have easily had a family member pick up the car for me. Instead, the car was put back up for auction, I lost the vehicle, and I'm now being told I can't get my deposit back. This could have easily been avoided with proper communication. I'm extremely disappointed with the customer service and would recommend getting everything in writing before leaving a deposit. I am now out of a car AND my deposit!!

I came here yesterday to look at a used van, and this place was a complete bust. The van I was…read morelooking at was a used contractor's van, about 20 years old and having about 200,000 miles. I have bought a comparable used van in the past with no problems, but from a private seller. I did not like the way they held my driver's license while I took the van for a test ride. My driver's license is the property of the state of Virginia and not them. They give you a printout with a photocopy of your driver's license and the car's plate number. I don't know if this was legal or not. Thankfully I did not get pulled over. While I was test driving the vehicle, the tread came off of the right rear tire. As soon as I heard the loud banging, I immediately pulled over and called them. They picked me up and another guy drove the van back to the dealership with the tire tread still dangling off the vehicle. I saw some red flags before the test drive. There was a white sticker on the windshield saying "rejection." Visible from inside the vehicle, the back of the sticker lists all of the major car systems like brakes, steering, etc. None of the systems were checked off indicating what caused the vehicle to be rejected, or by whom the vehicle was rejected (the previous owner?). None of the vehicles had the safety inspection sticker or plates with the month and year tags on the license plates (this would let you know if the safety or emissions inspections have expired yet). The rear doors of the van were wired shut. The floor of the back of the van had several holes rusted through it. I would never trust that floor to carry a heavy load. The brakes, steering, and suspension seemed to be okay. The air conditioning was not working. The van never should have been presented for sale. I believe they wanted $2200 or $2500. The communication was very poor. I had to confirm once by phone, once by e-mail, and three times by text message that I would show at the time I told them I would be there. Sure enough, I showed up for my appointment at the predetermined time. My advice when buying a used vehicle is to pay cash and buy the vehicle from a private party. That is how I have bought used vehicles in the past, and it seems to work. Make sure the vehicle's safety and emissions inspections have not expired yet (emissions inspections are for two years, safety inspections are for one year). What a waste of time.

I bought a vehicle from this DriveTime location and only had it for 4-5 months before an incident…read morecaused my vehicle to be a total lost. I bought the vehicle (a 2016 Sante fe) and only had it for 2 months before it broke down on me on 495 north while going to work. It was towed to a repair shop covered by my warranty provider at the time (silverrock) and the mechanic stated the engine had to be replaced because a piston was misaligned. They worked on the engine for 2 months. 2 weeks after getting my vehicle back, while driving to work on 495 north again, my vehicle started to smoke and then caught on fire while I was driving. I had to quickly pull over to the side of the road and exit the vehicle. Long story short, I was able to get out, the emergency personnel was contacted, a claim was filed by my insurance, lein holder and warranty provider but because my insurance didn't cover fire, the insurance company didn't cover the damage. The lein holder was able to file a "gap insurance claim that covered the majority of the vehicle but I was left with over 6,000 dollars to pay off. So now my credit was hit hard because of this incident and I don't have a vehicle but I'm left with the bill. And they refuse to grant me another vehicle. This dealership is the worst!

I just brought a car from them everything is going well. I took it to oil change they brought to…read moremy attention about rust under the car. Looking at the carfax it didn't show no flood. But I look and seen it came from New York. I called them about my concern but the manager brush me off. I just had some questions. So make sure you check every area off the car. Never thought to look under the car.

I got a car from Enterprise Car Sales, which the car was fine. However, they will try and talk you…read moreinto getting a loan financed through Exeter Finance, LLC, and then refinance with another choice loan company or bank if you choose. STAY AWAY FROM EXETER FINANCE! They are a predatory lending company that will bleed you dry, repossess your car over one missed payment, ruin your credit, and profit from your loss!!!!! Look them up. A ProPublica investigation revealed that auto lender Exeter Finance offers loan extensions as a way to make profits from borrowers who can't make their payments, but the company doesn't clearly disclose how these extensions increase the total cost of the loan, leading to confusion and increased debt for borrowers. Many customers reported that they didn't understand the financial impact of these extensions before agreeing to them, with some being surprised by significant additional charges and even losing their cars despite making payments.

Amazing team there, very upfront about everything. Got me in the car the same day. Very happy about…read moremy purchase.

Great owner and service team. Convenient location…read more Shop is kept clean and tidy. I wish the Honda dealership service department down the road would be as honest, reliable, reasonably priced, efficient, accountable, skilled, and fun to service my vehicle as My Tech Automotive.

Replaced the control arm and did an alignment on my Toyota Camry. The staff was nice and…read moreprofessional. The service was done on time and at a fair price. They checked the vehicle over and took care of some small issues at no charge. It was a good experience and I will take my vehicles to them again.