I have not gone through the purchase process of a vehicle here yet, and this is exactly why - I was really curious as to why some of their vehicles were priced SO low, and all of the cars they have listed that do not openly display the carfax (i.e. one owner, etc.) is because the cars have SERIOUS issues. In other words, unless the carfax symbol is directly next to the vehicle listed, when you look up the VIN number of the vehicle listed, you will see this message (at the minimum): "Alert! Severe problems were reported by a state Department of Motor Vehicles (DMV). This vehicle does not qualify for the CARFAX Buyback Guarantee." The nissan cube listed on their site now has had one total loss and two additional severe accidents - YIKES! I'm not saying don't buy from here, just be VERY aware of what you are buying. do the research yourself before going into the dealer (of which, this dealer seems to get many of their cars from auction, so take that as you will). read more

DO NOT BUY A CAR FROM THIS PLACE. I would give it zero stars if I could!!!!!!! My husband and I were in the market for a used SUV and found one online via Yahoo Autos and the dealership was Regal Motors. The price listed on Yahoo Autos was $7900, yet the price listed on Regal Motors' website was $8450. We were interested in this vehicle so we went to the dealership on Saturday the 24th of April to look at it and do a test drive. When we told the employee that we wanted to check out the vehicle, he just gave us the keys and didn't go on the drive with us, which I thought was odd, but we went for a drive anyway. Everything went fine during the test drive, but when we got back to the dealership, my husband looked under the hood and there was a honeycomb (yes, a bee's honeycomb) on the inside of the hood! This tells me that they probably don't take very good care of their vehicles and that it's been sitting there for awhile. It didn't seem like a big deal, so we express interest to David, and after some negotiation, he quoted us at $8100 out the door (including taxes, fees, title). I went to my bank, applied for an auto loan for that amount, and when Regal Motors sent them the buyers order, the amount somehow jumped to $9000. I immediately canceled the bank draft and called Regal Motors to see what was going on. At first, David denied ever quoting us at $8100 out the door, and then he eventually said "I probably DID quote you at that price, but that's so weird." And when I went on the Yahoo Autos website, they had already changed the price. Afterwards, I found a website called DealerRater.com and saw all of the terrible reviews and I am SO GLAD I didn't purchase a vehicle from them. DO NOT BUY FROM THEM. This is a very dishonest dealership! They are a bunch of scam artists who sell cars with TONS of mechanical problems. read more

Well.. Long Story I have been dreaming and cutting out of my income to pay for my mortgage so I can buy a decent car. I went to cars.com and noticed this Honda Accord. I live at least 2 hours away so it was an issue getting there, but I went ahead and did that. I basically went to the dealership who seemed to look like they were busy and just gave me the key to the car. I test drove it and everything seemed to be ok.. except that the passenger seat clunked with driving and the engine coolant was out. So, I asked the usual questions. Is there an issue with this car? I got the NO. Then 2 women who claimed that they lived pretty far apparently arrived saying that they want to buy the car, so I said I'm considering buying it. I'm not sure if that was a setup. I also then asked if they could fix the issues I noticed and they agreed to do so. I waited for half an hour and went ahead and bought the car. I signed all the paperwork. I was mistaken not to pursue a carfax record myself. But, hey what full blown functioning dealership would not inform you about it. There was only one key and he said that he will mail me the manual and the spare key within a week. I get home and 2 days later.. my sister tells me to check about the car.. because she saw a TV show about sales of stolen cars. So, I went ahead and checked its carfax record and it's a salvage car. I worked so hard for my money.. long shifts...it was heartbreaking .. I called the motor vehicle dealer board. They contacted the dealership with the presumption that they cannot sell a car without letting the buyer know it's salvage. Well, apparently they say that there is a document that i signed that said the car is salvage. I don't have a copy of this document and they never provided me with it. They then never sent any manual or key and told me to get them myself and that sale is final. I am usually a very careful buyer, but I feel these guys are professional scammers. I obviously late enough realized that there were poor reviews of these guys. I wish I could do something about it to officially expose these guys and put them out of buisness. I would definitely be willing to work with the people here who have had problems in exposing these guys. Thanks for reading read more

FRAUD/SCAMMERS/VANDALISM!!!! ZERO STARS!!! I went to this place on July 16 to try to trade in 2 vehicles. The finance guy "Noor" told me that I could take the car off their lot until Monday when the bank opens since it was the weekend and bank was closed. The only thing I filled out while I was there was an application. There was no contract yet, no anything...other than the application!!! So on Monday when Noor called me to tell me what my payment amount would be I told him that I did not want the car because it was making noised and I had reconsidered the mileage. He said that was fine. We got off the phone and immediately told the sales guy to give me a call to tell me to come have the truck looked at. I just brushed him off and said okay because I work in a government call center so I had to get off my cell phone. I called again on Tuesday to tell them that I would bring the truck back on Wednesday. Wednesday morning I decided to have the truck inspected to see if it was in condition and if the noise was something small. Well it turned out that there was $6000.00 worth of damage to the vehicle. Things that actually put my life in danger while driving it and it had a June inspection sticker!!!!!!!!!!!!!!!!!!!!!!!!!! I called after inspection and told them I was definitely not purchasing the vehicle because there was too much to repair. Noor than began to yell and me and told me I purchased the vehicle when I drove it off the lot eventhough I had seen no contract. I still don't know til this day what the term was or the interest rate....I NEVER SAW A CONTRACT. He then proceeded to tell me that my two trade in's had already gone to the auction. THIS COULD NOT BE TRUE. First I still had the title to one of the trade ins and the other title they did not have because that car was not yet paid off. He told me to come in and sign the paperwork and we would "be civil" and talk from there....WELL, IT GETS WORSE!!! I called VA STATE CONSUMER PROTECTION which I learned to do immediately at my wonderful government job. They immediately said that he had to be lying and that he would give them a call and find out what's going on. I also called my bank while waiting for VA SCP to call me back. My bank said he had not paid off the loan for the other car and that they ABSOLUTELY WOULD NOT PAY IT OFF UNTIL THEY HAVE A CONTRACT AND IF I DIDN'T SIGN A CONTRACT THAN THE CARS ARE STILL MINE!!!!! IN ADDITION, HOW CAN THEY HOLD ME LIABLE FOR THEIR CAR THAT THEY GAVE ME IF THEY DID NOT HAVE A SIGNED CONTRACT....THINGS JUST DIDN'T ADD UP. So the VA SCP guy called back and said he spoke with the owner KHALID AZZIZI, it wasn't even Noor but Noor spoke to me as if he owned the place!!! Khalid told the VA SCP guy to tell me that I could come to get my cars....THERE'S STILL MORE!!! I WENT TO PICK UP MY CARS AND THE KNOB IS BROKEN ON MY TRUCK. THE HANDLE ON THE DRIVERS SIDE DOOR. I CANNOT OPEN THE DOOR ANY LONG. THEY HAVE VANDALIZED MY CAR. THEN WHEN I WAS DRIVING IT BACK HOME, THE HORN JUST RANDOMLY STARTED GOING OFF LIKE 10 DIFFERENT TIMES. MY CAR IS A BMW WHICH RUNS BY COMPUTER SO I DON'T KNOW IF THEY HAVE TAMPERED WITH THE WIRES OR IF WHEN THEY BROKE THE KNOB, IT MESSED UP THE ALARM AS WELL. BUT THEY DENIED BREAKING MY DOOR EVENTHOUGH WHEN I WAS THERE THE FIRST DAY THEY OPENED IT RIGHT UP TO TEST DRIVE IT!!!!!!! THEY DAMAGED MY BMW AND TODAY IS THE NEXT DAY AND I AM FILING A CIVIL LAWSUIT. PLEASE DO NOT GO HERE. THEY WILL SAME YOU!!! THEY ARE MEAN AND THEY ARE THUGS, ONCE YOU HAVE UPSET THEM, THEY SIMPLE DO NOT CARE AND ALL CUSTOMER SERVICE GOES OUT THE WINDOW. THEY LIED AND TOLD ME MY CARS WERE ALREADY GONE AND TRIED TO FORCE ME INTO BUYING A TRUCK EVENTHOUGH I HAD SEEN NO CONTRACT AND I STILL HAD THE TITLE. THEN THEY VANDALIZED MY TRADE INS. IF YOU KNEW BETTER YOU WOULD NOT GO HERE!!! read more

I had a great experience with my purchase today. The salesmen were not pushy and did not play games with the negotiation. The process was not purposely drawn out like you would find in a chain dealership. In fact, the entire transaction took less than 2 hours. That included inspecting the vehicle, test drive, negotiations, trade-in appraisal, trade-in negotiation, financing, and final repairs/tweaks requested after test drive. They could use more room for cars, but if that is my only complaint - I'm happy. The vehicle came with a clean CarFax, but with the high mileage the vehicle had - I had concerns about reliability. The warranty they offered was a very reasonable one compared to many offered at traditional dealers. Again, the process was smooth with no gimmicks. Negotiations took place, financing arranged based on sales draft (written, not verbal), and papers signed. It doesn't get easier than that. Don't expect to talk down the price much, if at all. Their business plan has their cars priced as low as they are willing to go. read more

Wafi is a joke of a businessman. He is a liar and does not follow through with his word on anything...I WILL never purchase another car from these crooks..only two weeks after buying my Lexus IS 250 the headlight went out and I needed over $1200 worth of repairs on my brakes which Wafi had told me had just been replaced along with the brake pads..turns out they were after market parts and therefore not covered under my insurance. The headlight also went out after a week and the car became jerky which I later came to find by a repair man at a REAL Lexus dealership was a serious issue that could have put me in serious danger if I had not brought it in, in time. All the repairs had to be paid for by myself because of Wafis' lies. These guys are not trustworthy, realiable or truthful. They are scammers and frauds and abuse people and take adavantage of them...ZERO stars...Please save yourself, time, money, fustration, and anger by STAYING AWAY from these LIARS! read more

If I could give a NEGATIVE 100 for these Regal Motors, that is what I would do. For your own piece of mind DO NOT GO TO REGAL MOTORS. I wish I had seen these reviews and read them before I went there, because I surely would not have gone. I went there a few weeks ago to buy a Nissan Murano because the deal seemed so good. I took the car home and two weeks later, I am driving in the high way and the back light fell off. I called Wali to speak to him about it and he gave me the run around and said he would order the parts for me and get it fixed. It has been over a month now, and it is still broken and I have not heard a word from them. When ever I called, some one will call me back. THERE IS MORE: around the same time, I started hearing screeching noises when I stepped on the breaks. I had my cousin, a mechanic look at it and he said that the front and back break pad was low and I also needed new routers. I called Wali again to let them know about it and he gave me shitty answer telling me "it is not there fault and that they check all their cars before hand and that if I gave him a brand new car, he can get the break pads and routers to go low as well." so basically I was SHIT OUT OF LUCK. Don't just check Carfax, check auto check as well. These people will be sweet and make you promises like...if there is anything wrong, bring it back and we will fix it. we have a shop right here....LIES LIES LIES. Don't get stuck with a crappy car like me...AVOID REGAL MOTORS AT ALL COST. read more