I had my first experience at Carmichael's on Friday, July 23, 2021 at around 5:45 P.M. It will also likely be my last. I cannot recommend this establishment.
First, there is no men's restroom. Their are however two restrooms marked women. Staff directed me to use the restroom behind the bar. Its a small room with a toilet and no sink and no trash can and isn't even marked as a restroom.
But the real problem came when we ordered. We had a group of eight. We were the first to order food this evening. There were no other food orders in the kitchen at the time we ordered. Despite this, by 7:15 P.M., well over an hour after we ordered, three of our group of 8 had still not received any food. We had picked this place because it looked to have quick food and wasn't crowded, and we thought getting there at 5:45 would give us plenty of time to eat to make our 8:00 P.M. show at Wiley's Comedy Club (which I do recommend).
However, when I finally approached the server and asked why, despite our orders being the first in, we still had 3 people who had not received food, she told me that because they have a small kitchen they rotate other table's orders in when they have a large table. So people who came in after we did were getting their orders before us because they had come in a smaller group. Our larger table spending more money didn't appear to matter to them, and it definitely was not first come first served. One top of that one employee at the bar turned around and snapped at me that it wasn't their fault that other orders were also coming in from the bar. So apparently individuals sitting at the bar take priority over those sitting at tables.
Finally, at 7:25 when some in our group were still waiting for food I asked for our check because we had to leave to make our show. Despite this situation I had to go up and complain twice more to get the check. I got more excuses about it being busy and it not being their fault. By the time we got the check it was very clear that the staff at this bar cares more about their inconveniences than the customer's. It is also clear that the owner of this facility is not giving his/her employees the tools and training they need to do their jobs well.
I strongly recommend avoiding Carmichael's Pub for food because the service is horrible. It was so slow that I wouldn't go back even if the food turned out to be 5-Star. Ultimately, I can't comment on the food quality because I didn't have time to eat. I can say that when the waitress set my meal down on the table as I was trying to get the check to leave and make our show, I noticed that half of it was wrong. read more
