Sold my car and loved my experience ! It was super fast and everyone was so professional. Thanks mike !

My 5 star review is specifically for the level of service we received from one of their Senior Consultants...Reza Sharaz. He was extremely knowledgeable and helpful whether or not we purchased at CarMax. Never felt pressured and felt comfortable through our visit. Wife and I have a brand new Highlander and got rid of our used vehicle and got the most for our trade-in. Thanks Reza! read more

I have both sold and bought cars at Carmax. They give you a fair price whether your buying or selling and make it so easy to do. Both my experience with the Costa Mesa and Irvine stores were great. Irvine has a big selection of cars because they are a superstore. We were able to get a car transfer from a Las Vegas CarMax to Costa Mesa hassle free. I loved the big yellow ribbon they put on my daughters car and the picture they took since it was her first car. Thanks CarMax you have a wonderful team of people. read more

Justin Capen made my experience the best ever! No exaggeration. For a bit of history: I've purchased two other vehicles from the CarMax closer to my house b/c after owning 11 cars I loved their no haggling approach and the comfort of the wait, not too long, access to snacks, television etc. So when looking to do business with the same CarMax the experience this time around was no bueno! After two days of what I percieved to be bad communication on the status of my transfered vehicle that apparently was experiencing issues that they were reluctant to disclose, (check engine light repeatedley on) I was done with the CarMax brand. By some divine intervention I called the Irvine location and Justin answered, he was earnest but empathetic to my experience, he gave me options that were comparable to the other car I wanted, he was so knowledgeable he explained warranty options, depreciation values and reliability. I was able to choose a car I loved, and he stayed 2 hours past his shift to assist me. I was able to come back the very next day and pick my car up, he came in early to get all paperwork ready to ensure I was in and out. The play room kept my kids satisfied and he even gave them a little christmas gift. We walked out to a bow on the car and his smiling face, the experience couldnt have been written any better, if it hadnt been raining I would say we drove off into the sunset, but we didnt. Quite simply, I will be recommending anyone looking for a car to ask for him by name, he is the epitome of great customer service...pass it on! read more

We have bought 2 cars from this location: a Ford Fusion and a Mercedes. Our salesperson Jonas was patient, informed and a pleasure to deal with. We never felt pressured. In fact, the entire support staff was incredibly friendly and knowledgable. We highly recommend buying a car here. read more

Cars are overpriced. They really try to push the fact they have a warranty. You can save a lot of money by having a third party review a car from a private party. In addition, they really "low ball" you when going to sell your car here. I understand they are in business to make money but give me a break! read more

I recently purchased a vehicle from CarMax and I had wonderful experience. I worked with Tricia and Paul (I went there two times) and both were excellent, no pressure, informative sales reps. During each visit I test drove multiple cars. They were very helpful in suggesting alternative vehicles based on my needs. I highly recommend CarMax for your next vehicle! read more

Jeff was terrific. I was treated great. No pressure. I rate Jeff 5 Stars. My overall 3-star rating is because my appraisal was really low. Substantially less than the dealership was offering as a trade-in value. read more

We had a great car buying experience at CarMax in Irvine. Many thanks to Jude, our sales rep. He was very professional, patient and helpful. We really appreciated the low-pressure atmosphere which was far more pleasant and a big departure from the phony "Glad handing" that we had experienced at other dealerships. The pricing at CarMax was very competitive and the option of having cars brought in from different CarMax locations for our evaluation was an added plus. The transaction was quick and simple. We will be back. read more

Great service and easy car buying experience. One thing, get the extended warranty with car rental! The oil change is super cheap but you have to make an appointment. We've used the warranty and car rental twice in two years and thank God for it or we would have been stuck with some expensive repairs. The brakes were the cheapest around. They even gave us higher than blue book for our c-class trade in (needed a family SUV). The service department is slow. read more

I want to start out by saying the staff at Carmax Irvine were awsome. Nice and professional, very attentive. But making ppl feel comfortable isn't right if you're selling broken cars to ppl with limited means and credit. Then is starts feeling more lile a scam.... I bought a Tacoma about 7 yrs ago from Carmax Irvine that had about 4 major issues (maybe more) some never were fixed despite multple return trips. I had to pay for my own cat converter bec the extended warantee doesn't cover anything exhaust related and it wouldn't pass smog. It got impounded for not having my reg when I couldn't afford to fix the snog system and I had to pay a fortune to get it out and working. Fast forward to now, I've been driving an unsafe salvage vehicle because I couldnt afford the payments on the truck anymore and had to give it up after paying the loan down for 6 years. I turned to Carmax again because it had been a while and I needed a safer, more reliable car even though I have limited money or credit. My salvage vehicle waa overheating and I couldn't put the window up. I chose a 2009 Jeep Patriot with 126k miles bec it was the only vehicle in the price section I could afford and I have huskies so need the suv. I had to sign when I bought it that everything had been inspected and was functioning properly. The next day I went to wk in the am and the door locks wouldn't work properly. Since I couldnt lock my car I had to leave work after only being there a couple hours to return it. When they returned it, I had to again leave work early because it was making a dragging/grinding noise after my wife had driven it home on the freeway. Pieces of the suspension were loose/broken and had to be replaced. That was the 1st time Carmax put my family in danger on the freeway, and the 2nd time I had to return it within the 1st 5 days of getting it back. When I was texting with my sales assoc (who was very nice and had great communication over her cell phone) I was expressing my concern and offered a solution. I asked if, (to make up for all the trouble and missing all the work and selling me a really borken/unsafe car that was supposed to be functional) I could have a diff car at Carmax Irvine (that costed about $15k) for the same price. She said "for $6 more..." and I said "what's $6 more?" and she said "the RAV4" and I said I would be open to discussing it as a solution to me being taken advantage of (thinking she was talking to a manager bec she said she would be). She said she would put the Rav4 on hold for me. Fri when I contacted her for a time to come in to do paper work she said she has a 3 say weekend eveey 6bweeks and wont be there until Tues (she knows I work Tues through Fri now since we've been in contact for a couple weeks trying to make this amready frustrating car situation better). Right the was when I had the first pit in my stomach feeling that nothing was going to be dine to make any of this better. Ans suee enougb she texted me saying she never discussed a price change bec "they never change the price" even though I was looking right at the text. Sure enough I met the next day with her friend sales assoc that basically told management wouldnt bat an eye at selling me a broken/unsafe car and there wohld be nothing done to rectify this. Feeling very taken advantage of, I left with the Jeep that was supposedly fixed again and was just going to live with the feeling that I made a bad decision keeping the Jeep and not returning it. But my salvage vehicle was so much more unsafe and it was raining (and my window wont got back up in it), so I felt forced to keep it. Today, I tries to take my family to Big Bear in this Jeep and made it about half way when it started overheating, making a ehining noise and wouldn't accelarate (and we were in front of a semi). Thankfully I was able to pull over safely. Tgat was the 2nd time Carmax has put my family in danger on the freeway. I dont really know what to do now. Not sure if I should take lagal action or just return (after running me credit twice) and deal with my piece salvage car. Anyone know aby good automotive attornies? I feel like I was sold a lemon but no one cares. I have until today to return it. I wish they would hace just given me the Rav4 at tje same price like I asked, but I guess there's nothing saying that won't have issues too. #carmaxisascam read more

This might well deserve 5 stars, as its based on bringing a Mazda CX-5 in for evaluation and getting a really good honest offer. We decided not to take it, in the end, and sold the car to our son who needed it, but they were prompt, fair and extremely courteous. I am a car enthusiast, drive a Tesla and a Porsche, and appreciate an honest, fair dealership. By contrast, see my scathing review of California Motors Direct on Grand Avenue in Santa Ana, a low, so low, that in rising back to the surface, you need a pressure suit to avoid the bends! read more

I had an extremely good experience with CarMax. It was the first time I have bought one from them and Marc Pereida was absolutely great to work with. Marc made the purchase painless and we got what we wanted. read more

Selling my car here was almost unbelievably slick. I took it in to get it appraised, which took all of about 25 minutes, and then brought it back three days later to sell it, which took less than an hour. The employees were professional and fast. And CarMax offered me a few hundred above KBB and only about $300 less than the NADA "Clean Trade-In" price. (The care was in good but not perfect condition.) All said the offer was about $1000 beyond what I had expected. I can't speak to the buying experience, but if you're looking to get rid of a car with minimal trouble, you should absolutely check them out. read more

I just bought a new car from CarMax 4 weeks ago and I have had to bring it in for service 4 times already. Every week a new issue comes up with the car. The issues are somewhat small; oil over-filled, 2 separate tire issues, windshield wipers... I should have brought a mechanic with me to fully inspect the vehicle before I purchased (mistake on my part) but they do claim to do a full comprehensive inspection on their cars prior to selling and clearly they don't. I had to come back twice for 1 tire issue. They said they fixed it and days later my tire was low again. I just left CarMax Costa Mesa after bringing my car in again to fix a different tire issue and my windshield wipers. When I got in my car to test the wipers one immediately broke off. Its the end of the day and it was clear the service techs just wanted to go home quickly instead of doing the job right. Now I have to go back tomorrow.... My car is a 2016 Porsche Cayenne. No reason it should be in for service every week, any other reputable dealer would have had all of these issues fixed and the car inspected before selling it. Pretty frustrated and disappointed. I wouldnt recommend buying from CarMax. read more

I have recently got into an accident about week or two ago. Unfortunately my Z that i own only for 3 month is now in "car heaven". Any who, i decided to buy another Z. I was going through carmax website and i found the one that was in good condition and with low mileage. When i called Irvine Carmax, a lovely lady name Trisha picked up the phone and really helped me out. Unlike other sales man that tries to act professional and rush you, Trisha was very comforting, helpful, and no rush what so ever!!! IF you guest ever want to buy a car from Carmax Irvine, ask for Trisha!!!! oh and Alma at the service counter was very nice too!! read more

A few months ago i was talking to a salesman and almost bought a car but ended up not getting one , due to the fact i found one from another place.. Wich ended up a lemon. Yesterday i went in to speak to the same guy but he was off .. So i spoke to another sales man and he answered all my questions and stood by me the whole entire time really checking out the car for me as if he were a friend.I ended up today driving home in my new car with really exceptional costumer service from mike rudderow and the lady in finance angela was super sweet an helpful as well If your complaint is costumer service then id ask for mike. Well done car max. read more

I went to Carmax today in Mission Viejo because I was interested in getting something with better gas mileage, since I have two cars that only get moderate gas mileage. I went to the location in Inglewood last week and as I walked in I saw several salespeople just standing around talking with each other. Having worked in retail over the years, I thought for sure that someone would say hi or acknowledge me in some way. I don't even think they looked up from their conversations to see that a customer was walking through. I went out to the car lot because I figured that maybe there were actual salespeople outside. Nope. I left there and thought maybe this was just a bad location for this business. Today I was driving in Mission Viejo and noticed a Carmax and I thought that this has got to be a better experience than Inglewood. Wrong, it was Worse! I walked in and like Inglewood, there were several salespeople just talking with each other and none of them acknowledged me in any way. I went out to the car lot and a salesman walked past me without saying a word to go to another customer. There were 4 salesmen outside talking so I decided to go to them. As I walked their direction, they just split up and walked away, as if they couldn't see a customer coming towards them. I am super friendly, so it wasn't like I had an attitude. Then as I was looking at a car, I saw a salesman coming over. He asked a man a couple of cars away from me if he needed help and he said no, then he just walked back inside, as I was trying to get his attention. Again, there is no way he didn't see me but I think that maybe I don't fit a stereotype they think of for someone with money to spend. I know that it is no haggle pricing but that shouldn't mean that they should ignore the customer that probably has some questions before they make a purchase. I think you only get a reaction from their salespeople when you are waving a check in the air. These lazy butts must not need the sales but I guarantee they will wreck this company with their horrible customer service. read more

I wish I could give this a zero. I was sold a car and recently after it started acting up. I went to ask for help or a refund but I got the cold shoulder. I do not recommend I have spent thousands additionally to the car! I definitely regret going to them. read more

Selling our used vehicle was quick, efficient and much to our surprise a pleasant experience! Ricky was a terrific staff member to work with. Courteous & professional! read more

Went into CarMax hoping to get a quote on our 2005 Cadillac CTS. We waited appx. 2 hours before they were able to take our car and check it out before they gave us a quote. Even the salesman who helped out couldn't understand why it took so long for them to get back with the quote. Finally after 2 hours the quote appeared on the salesman computer screen when he turned to me and said " I have bad news for you, you have a bent frame on this car and that brings down the price substantially". I almost fell over when he told me that since we have never had an accident with that car. I went right home and ordered a CarFax on my car and this time I was pleasantly surprised. According to CarFax the car was noted to be in perfect condition witn NO damages at all. Long story shortened, be very careful of the QUOTE that you receive from CarMax the quote they gave us was several thousand dollars LOWER that what the KBB would give for our car in the same condition. It should also be noted that this company does NOT use CarFax for their damage reports. Is this company reputable, you tell me. read more

I bought a car beginning of March, 2018 with the help of Wayne Holder. Couldn't be happier with his attention to detail. The car is a Volvo XC60 with low miles. Took it for my first servicing and was told the coolant is mixing with the oil in the engine and I shouldn't be driving it much longer without getting it fixed. Called the sales manager, as there is no way this just happened. He was very kind and said the service manager would call me, which she did today. Her manner was cold and condescending, and told me that the extended care would take care of it. What about how this passed inspection in the first place??!! What about this should not be money out of my pocket to pay the deductible on this major repair so early. Will not trust carmax again, and this is my 3rd purchase from them. Her manner with me was the worst customer service and I wish I had just left it alone! read more

I will say that they did contact me back and were able to provide some additional assistance. Wish I wouldn't have had to become so frustrated but st least they did the right thing. read more

I went in to appraise my car and met with Kevin.he is a 5 star guy and if I need a car I'll be going to him. The price they gave me was really low (another department handles that and it's really quick)so I'll be selling privately but he is fantastic guy. read more

I sold my car at CarMax, best experience ever! They are all so friendly and efficient! I will without doubt buy next car their as well!

Just sold my Mazda CX7 to Ben over at the CarMax in Irvine, and was an awesome experience. Ben was courteous and quick with the appraisal. Made an appt for Sat morning the day before and was able to get in and out with the car sold in an hour. The amount he came back with for the appraisal was the number I was hoping for (Mazda's have TERRIBLE resale values), they filed all of the DMV stuff, cut me a check and I was out of there. Ready for my new car!! read more

I went to carmax to settle this problem and i spoke to greg who i absolutley lovely. Id give him 10 stars if i could he is the best. I originally gave 1 star because of the service provided by rick And greg brought it up to a three These people want to scam you. I have NEVER been used so badly as i have been right now. I bought a 2009 dodge challenger and when i forst bought it i automatically had trouble. I didnt test drive the car which is definetly my fault, but one of the employees dod drive the car to get it smogged the day of my purchase.he said the car ran great, no problems, and that he was even "alittle bit jealous". Naturally i was stoked, i bought the car with an extended warranty which was over 2,000 dollars. 3 days later my esp/ bas light as well as my traction control light came on. I took it in top get it fixed and wasnt expecting to be charged because of my warranty, i also got a courtesy vehicle(which i had to fight for). This process of fixing my vehicle shouldve taken a day, 2 at max, right? HA! wrong it took over a week. After that my deductable was 250 dollars! For a sensor replacement!They kept my car so that the labor would rack up and then they could charge me the full 250 dollar deductable. I bit my tounge and moved pass this thinking they would be better next time..wrong again. My alternator died when i was on the highway a couple days ago..oh let me just remind everyone I HAVENT EVEN HAD THIS CAR FOR 6 MONTHS. I got a tow from tripple A and got it towed to the carmax that i got the car from..carmax in irvine. They didnt call me at all that day to tell me they had my car and that they were working on it, i had to call them several times at which no one answered and i had to leave a message (which takes over a day to respond) so i called financial next to service, had one of them transsfer me and thats when i talked to greg and he said my alternator and battery needed to be replaced. I asked how much and he said the alternator is covered by the extended warranty but the batter wasnt and that it would be alittle over 100 bucks, i thought to myself oh my god this is great! Im finally getting what i bought and im being treated professionally and kindly. Greg said he would call me later that day with an update on my car. This takes me to Rick, Rick seemed like a nice guy at first on the voicemail he left me, but turns out this is the worst car service employee i have ever come into contact with. Even at my old job, no one wouldve treated me as rudly as this guy. I had to call him several times leaving him voice mails back and forth to get my car settled. After i give the go ahead to a battery that was supposed to be alittle over 100 dollars i get a call saying that i owe 238 dollars and some change as well as for the alternator which is going to be 250 dollars thanks to my "extended warranty" which only covers you until your speedometer hits 150 thousand. In total i owed this company over 450 dollars,when i expected alittle over 100 dollars feom speaking to greg. I left a very rude message to rick because suprise suprise he didnt pick up, he then calls me probably 5 minutes if not less after leaving that voicemail (which is funny because how did u not hear my phone call) he them proceeded to tell me how i am wrong and that i was told the correct amount in the beginning and that he heard the conversation...this "guy" is yelling at me like a child over the phone saying that i was being super rude and i shouldnt be cursing at him...i said F Twice and neither of them were directed at him. I said this is F ing messed up as well as other things. He then had a HUGE and overwhelming ATTITUDE i felt like i was dealing with my 14 year old sister again. One more thing is i looked up the carfax on my car and my car had been in a bad accident when the guy who was selling me the car said it was a small fender bender, no body damage. I was pissed and went to carmax to tell them and they said they wouldnt do anything about it...oh and i got my car windows tinted and my roof is being held up by zipties! I PAID OVER 14,000 DOLLARS FOR THIS! Carmax is a scam. Ive tried so hard to bend and adapt to their bullshit but this is just another ghetto ass car dealer. The only difference is that they have money.When we found out that the car was in a bad accident and the roof was ziptied and with all the things that have gone wrong we tried to sell the car back to carmax. It had 10,000 more miles on it and was only gone for like 4-5 months. They priced the car at 4,000 dollars.I DONT RECOMMEND ANYONE TO COME HERE read more

I don't normally write reviews but I had such good experiences with Carmax that I want to share it with everyone. First - Car Purchase (Ontario Branch) I saw a car on the website which had really low miles for the price. It was in Oxnard and I asked for it to be transferred (for free!) to the Ontario Dealership. Michael the gentleman who initially helped me and his partner Gabriel were nothing but nice during the whole experience. The car ended up being mispriced (by about $5k, if I remember correctly!) and they honored the original price because I had a picture. Second - Oil Change (Irvine Branch) Called for pricing and spoke to Jose. He informed me the cost and happily made the appointment. I mentioned that my car had a warning for coolant. He suggested I find the right oil and top it off instead of paying $80 for them to do so. Day of the appointment, Jose told me 1.5 hours so I came ready to wait 1.5 hours. 50 minutes into the appointment, my car was done. Not only did they do my oil, he informed me that they also topped my coolant (free of charge because I did not need much) and filled my tires with air because it was getting cold and it did not have the right pressure. I told all of my co-workers about my experience. I thought about writing to corporate too but I am not sure if it will be noticed so I chose to do it on Yelp. I will keep going back to Carmax. I trust them read more

I had a shockingly disturbing experience at the CarMax in Irvine today. After falling in love with a Lexus yesterday only to learn that it was on hold for someone else, I showed up when the store opened today on the off chance that the person on hold didn't followed through with the purchase. I was thrilled to learn that they had not bought it and the car was again available to buy. I immediately had my car appraised, took the Lexus out for a test drive and came back in the showroom to run the numbers (the salesperson was VERY helpful). I then asked if it could be placed on hold for me while I run up to my credit union to check their rates and find out how soon they could approve a loan. I was told yes, they would hold it for one day (as they had for the previous interested buyer). Within one hour I received a text saying the Manager insisted on releasing the hold immediately and selling the car to another buyer!! The Manager did not suggest calling me to ask if I would return immediately to purchase the car that was on hold for me (which I would have done), he simply said we are selling to someone else. Within one hour of putting it on hold for me!! A simple phone call~ Incredibly disappointing lack of integrity:( I have bought and sold two cars with Carmax in the past, but can't see myself ever trusting them again. read more

Overall 3 stars, but Isaac deserves 5 stars for trying to fix the mistake of having way too many cars to work on in such a short time. Salesman keep promising little touch ups etc to customers to make deals, which falls on the backs of service department. Had my car for a long time, but did take care of any issue that arises. Please get more organized, hire more employees to keep up with the workload ahead. Thank you Isaac Rubio! read more

I wanted to get a truck thru CarMax since I am from Texas and I am only stationed here for a few years. I live in San Diego, CA and drove all the way to Irvine to see the truck I wanted to get. I made them know I was ready to buy and financed thru my credit union and I made the salesman know the truck I was interested in was over priced compared to another dealer in Escondido and even a truck another CARMAX in Missouri. He then offered me the option of shipping the truck from Missouri to the Irvine store... huh? I decided to take my business elsewhere. I was going to give them one star but then again I understand is not the saleman's fault or any other employee. I just believe the way the company is run with its fixed prices can hurt it's business like it this with my potential sale. read more

Our experience was above and beyond what we expected. Our salesman was Craig Stoneman and he was very professional and he was very knowledgeable about all the vehicles we wanted to look at. He went throughly thru the whole process step by step and had so much patience and never made us feel rushed. This was the easiest and most painless time we have ever had purchasing a vehicle and we will be back. read more

Thanks David Anthony (I think that was your name) for helping me find my cellphone. We practiced our Easter Egg hunting looking through so many cars to find my cellphone. David was super helpful, and didn't even seem annoyed with me (though I would have been if I were him, haahha). He stayed later than he needed to to help me look for it, and when we didn't find it that night, the next day he helped me look for it again. Really nice guy, and real not overly schmoozey like most salespeople are. Thanks again! read more

I had a horrible experience with Buena Park location long story, you can read my other review if interested. I now want to focus on the positive, the Irvine location changed my outlook on the company. The service team was fantastic they called daily, were helpful, kind, and professional. Jon, Greg and Joe were a true joy to work with and I'd recommend their service to anyone having issues with their vehicle. They really saved the day with their service and I'm a happy customer thanks to their caring nature. Great job guys turning a negative into a positive experience, a true joy to work with thanks so much. read more

Took about 5 hours for us to get a car, but that was because there were some issues regarding my fiance's expired driver's license and how they wouldn't accept it even when it's accompanied by a temporary ID. Pretty lame, but Brad was patient enough to help us through the obstacles. We got the 2014 Mercedes-Benz E350 and it was the perfect color, but had a small dent on the back of the bumper, which was disappointing for the price since it was $3k higher than the other ones we've seen. Nonetheless we fell in love with it and decided to go for it. After a long and grueling day of waiting and emotional roller coasters of seeing if there were other options for us to leave with the car, Brad was able to make it happen. read more

Very happy with this experience. We went in thinking about they would offer us very little for our car and we have to end up selling it privately. They asked what we wanted out of the car and we said we would like to see $3500. After 30 minutes they came back and offered us $4000. The fact that they knew they could have offered us less and we would have taken it BUT STILL offered us more was very pleasing. Great experience. In and out, sold it in less than an hour and 1/2. read more

Very pleased with the customer service and buying experience. Our sales associate, Ricky, was very polite, professional and we had a great experience purchasing a Lexus RX 350. This is the second time buying a car at Carmax, and I'm pleased with their level of professionalism and the whole buying experience. Thanks again Ricky! read more

I sold two fantastic cars in December to Carmax and purchased a Toyota Rav 4 from them which was supposedly certified with a 30 day warranty. During first 30 days, brakes were scraping so loud, we took it back and Carmax replaced front brakes. Right after the 30 day warranty expired, car totally died at a car wash. Towed to Toyota dealer who had to reset the smart key controller. They noticed the radio antenna was broken! We paid almost $400 to replace the antenna! All this trouble with a 2015 Toyota that was supposedly certified! Seems like they need a 60 day warranty! read more

Matthew Heil, thank you so much for going above and beyond to help me get in to my new 2013 Tacoma. You were very friendly professional and efficient with getting me into my new truck. Thank you for your patience with me as the circumstances that led to me getting into my truck. Your professionalism shows the quality you bring to customers over the last five years I know you've been working there. God bless to you and your family and thank you again. read more

Great experience!! Bruce and Steve were awesome!! We got the truck we have wanted for a very long time and we are just loving it. I can't say enough good things about Bruce and Steve. They were on top of everything and keeping me updated on the truck daily. Thank you, Jerry and Carol read more