I came here to get an estimate on my old car before selling it to the dealership. CarMax gave me negotiation power. Took an hour to get a price on my car. read more

I recently had to bring my mothers 2005 Mercedes Benz to sell do to my mother being 98 years old. Duy and Hannah were so helpful making it an easy transaction as my mother had to brought in a wheel chair to sign. Carmax is the only company i will do business with do to there honesty ...Thank again CarMax! read more

If you know what you want & what you are willing to pay, I suggest you give CarMax Irvine a shot. The purchasing process is efficient. If you are concerned about customer service, post purchase, look elsewhere. From my experience, once the deal is done, you are yesterday's news. People either don't know what they are doing or they don't care. Mike. read more

If I could give negative stars I would. Took my 2009 BMW in to sell on 1/5/17. Met with Mark who was super nice and helpful...the only good experience which lasted 5 minutes. The Kelly Bluebook was about $11K so clearly I wasn't expecting to get that price. I fully understand they are a reseller. My appraisal came back at $5K and we just walked out. What an insult this company is. There was zero room to negotiate. This car can easily get $10K so why the 50% devaluation???? This company is a total scam. Maybe it's good for people who are desperate for money but wow...what a horrible business model. I hope people don't go this avenue to sell there car. read more

If you are trying to find a car and your situation isn't the best, I HIGHLY recommend going to this location and speaking with Matthew or Jason. Matthew was extremely helpful. Although our outcome wasn't what I wanted, these guys did their best and we're focused on helping me vs making sales. 5 stars to both of these men. read more

Go see Tricia at Carmax Irvine! From the moment I met her she was the kindest lady. I had my two young children in tow during the entire process and she was beyond kind to them as well. She gave my kids snacks and water and even offered them lollipops, which they loved. She showed me every car I wanted to see, and when I couldn't decide that day on a car, she text me the next morning with a whole list of cars that I might be interested in. We found a car and I went the next day to look at it. She answered every question I had and made sure that I felt comfortable during the entire process. I bought the car and it was such a hassle free process. The paperwork took no time at all and I was soon the owner of my new to me SUV. I must admit that I can be very picky and particular when it comes to cosmetic flaws but Tricia did not make me seem like the things I was asking for were outrageous. They fixed a couple paint chips on the car and even offered to let me get a professional detail on them. I recommend Carmax Irvine and especially Trisha. The whole experience was amazing. This was my first experience buying a used car but after seeing how quickly my last new car depreciated I decided to be a little smarter with my money and go used. I bought a one and a half-year-old car with 19,000 miles on it because it still had 3 1/2 years remaining on the manufacturer warranty. To me, that's just as good as buying new but saved myself 30% off the price of new. All around 5 stars. read more

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Just bought a car not too long ago at the Duarte location and it was painless. My car needed some work and I brought it here (irvine) for some TLC & they were sooo nice. Ashleigh Coats in service is an incredible asset to the co. I have been treated like a VIP by her and it is really appreciated. read more

First time selling my extra car. Painless experience and a fair price was agreed upon.

I have contacted CarMax, Irvine, via the CarGurus portal 3 times and never received a reply. Why do business with such an enterprise? I'm glad I came to Yelp and saw the rest of the reviews on this place, as CarGurus gives them 4.5 Stars, go figure. read more

Came in to sell a 2003 Saturn my Father left me.Bryan helped me at the door took my information, followed through with the estimate, explained the issues with the car (to many to list) showed me the offer then introduced me to the business department that handled the transaction. Although the process takes time the attention to customer satisfaction by Bryan and the rest of the staff was amazing. He even offered to arrange a ride home after the deal. I will definitely keep them in mind when I am in the need for a car. read more

My husband found my dream car on the Carmax website, a 2013 BMW 335i with under 19k miles. The car was in Nevada, so we requested a free, no obligation transfer to Irvine. Emily Fernandez was our sales consultant. She is amazing!! She responded to my texts and let me know as soon as the car was shipped to Irvine and ready for our test drive. The process at Carmax was amazing. Loved the no haggle pricing. Paperwork and financing was a sinch. Angie assisted at the end of the process and walked us through the signing of all documents. It was simple and she was so professional and informative. Our entire experience with this dealership was top notch, from start to finish!!! Will be sending anyone we know that's in the market for a vehicle Emily's way!! Thank you!!! K & D. read more

CarMax - Merry Christmas to me!! - Used Car Dealers Near Me - Irvine, California

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0 stars We walked in the door and they completely ignored us. On top of it they went running to a family that came after us and still payed us no attention. We waited for about 30 minutes waiting for service and we ended up walking the whole lot without any help. read more

Marc made the buying process for my first car extremely easy. He actually listened to me and my needs, and I love the car (a 2014 Toyota Prius C) that I ended up buying for a killer deal. Admittedly, I was nervous about shopping for a car because it was my first time, but I felt comfortable around Marc and felt like I could ask him any question. 10/10 would recommend the experience at this CarMax, at least with Marc, since he's the only representative I worked with (besides the nice lady in the signing room). read more

I have bought 3 cars from CarMax. Each time it has been a terrific experience. Everyone I have worked with has been very professional, courteous and friendly. This holds true in all departments. I highly suggest if you're looking to buy a car, I would give CarMax serious consideration. read more

I really enjoyed my experience here. Ivie Dantran was a huge help. She walked me through everything. I would definitely recommend this location. read more

Carmax is a good place to try out a bunch of cars all at once. They have a variety of cars all in the same place! The staff don't pressure you and make you feel like you are wasting their time. They seem happy to help you. I've been to this one a few times and have had the same experience. One time I asked them to appraise my car for giggles and they gave me a really good offer. I was kinda thinking of selling my car but wasn't serious. I ended up selling it to them and it was a painless process. I was totally done with everything in about 45 min. Def will go back to this one again! read more

Here is what happened on 07/04/13. I transferred a car from another shop to the Irvine store and made an appointment with a sales named Jose. When I arrived, Jose didn't show up. That happens and I am fine with that - I am not complaining about Jose anyway. The shop designated a lady called Connie to help us. Things went smooth until she heard that we couldn't make the decision that day, which immediately uninterested her. Here is what she said - "you shouldn't come in such a busy day for test-drive" - well I believe CarMax doesn't have such a policy that people who can't make decision on-site shouldn't come for a test-drive and that seems contradicting the purpose of test-driving. She also mentioned "you shouldn't form an opinion of a car based on your driving experience", which confused me cause the motive of a test-drive is to form my own opinion. She then tried hard to talk us out of trying another car by saying "you wouldn't like the car so why test-drive it?" The whole experience just can't be more outrageous. After the test-drive, I immediately talked to the manager Marc. He seemed to agree with me and promised further investigation but I heard nothing from them as of now, which is why I'm resorting to Yelp several months later. I have been doing business with CarMax for quite a while. I bought my current X5 from them and did the maintenance there as well. The experience has been awesome until that day. For the first time I feel frustrated with CarMax. I think compared to other dealers what lays the base of CarMax service is the quality, (supposedly) little push and no-haggle price plus good customer interaction, which unfortunately just wasn't there for me on July 4. read more

I just sold my 9 year old car last Thursday, and it was a great experience! There were plenty of staff ready to help me every step of the way. My appraisal was fast and came in at a great price (exactly what I had expected, according to my research). Selling it was also very fast, simple, and hassle-free. After signing the paperwork, they wrote me a check, and I was on my way. I would definitely use them again in the future. read more

If you are in need of a new used car then go to Carmax Irvine and ask for Brad Scott. He found me something better than I ever imagined. He listened to my needs and wants and now I have the car of my dreams 2015 Ford C-max Energi. It only had 24,000 miles on it and looks brand spankin new. I am SOOOOOO grateful and thankful. It's​ definitely better than spending all day at a car dealership. No pressure and a smooth transaction. read more

My experience at this location was fantastic. I had put a vehicle on hold online and got a great deal on a great car. My Jetta runs well, looks great and I got awesome financing! Ask for Mike Aminec and he'll help you out! read more

Out of all used car buying expierences, Car Max definitely provided the most professional and trustworthy expierence for me. Both Mike Ahmadi and Paul Francis were very helpful and personal throughout the entire process. I would highly reccommend using Carmax for anyone who wants a car buying process that is honest, which can be very very hard to find! read more

So good services. Hassle free. Loan approval was easy too. We like their services. We will buy our future car their.

Love Carmax Irvine...been a long time customer .. they REALLY know how to take the headache out of trade-ins. With My recent experience, after the purchase we discovered some vibration in the front end and other minor issues, took the car back to their Service dept with the 30 day warranty policy and they completely took care of everything. My sales rep, Michael was super helpful with my trade in as well as the new purchase. After all and unfortunately, the car purchase ended up not working for me, Nick who is the Store Manager at the Irvine Store took care of my transaction with ZERO haggling. Thank you CARMAX read more

I set up a transfer of a car from another dealership and had an appointment to see the car. When I arrived the salesperson could not find the car for 45 minutes. When the salesperson found the car, it was dirty both inside and outside. Second we received a low-ball offer on our trade, and had to negotiate the low trade with the sales manager, the one who never shows his or face while we wait. Sounds like old fashioned sales tactics at a traditional dealership. After getting the trade to match two different most used trade in evaluating sites from the internet, we purchased the car because the price was good for the miles and conditions. The front tires were worn on the corners and they would not replace them, said they go by the pattern depth in the middle of the tread, however they are below acceptable tread until 3 inches toward middle of tread, they squeal when we corner. Overall we got a good deal however the quality of the sales and regular ways of cutting corners to make a few more bucks was not up to high standards. If you can deal with all the unprofessional tactics, you may be able to to get a good deal. Oh we also had to replace the cabin filter, it was so filthy that leaves and dirt fell all over the place when I removed it. read more

In December I purchased a Ford F 150. The NEXT Day after purchase I took it to a third party mechanic for a once over. I was assured by Carmax that they conducted a detailed and extremely thorough and comprehensive inspection and it passed all Carmax requirements. He said I needed a new battery. I further discovered the rear view mirror was loose and wobbling as I drove, on further inspection I found securing tabs on the front floor mats missing, I discovered the driver side rear portion of the truck had collision damage the bumper was loose and the plastic molding that covers the bumper separating and cracked on the driver side, and looking closely found dents and a very rough surface where the bumper joins the body. It appeared as though the rear had been hit or backed into something causing a dent and the body shop did a poor job fixing it. The actual bumper itself was loose and not secure on the driver side. I immediately called Carmax and made them aware of the several issues I discovered in the light of day. They replaced the battery, the rear view mirror, new floor mats, new bumper and attempted to fix the body damage. Several days later I picked up the truck. There was over spray on the molding where they tried to fix the body damage, they put the bumper on wrong and it was even more crooked than when I brought it in. Than few weeks later the truck started loosing power on acceleration. I took the truck back to Carmax to fix the bumper, over spray, and the mechanical issues. I was told it needed a new rear differential and would be fixed in about 1 week. A week later I was told they forgot to order the rear differential and had to order another one. Two weeks later I was told they instsalled the rear differential but wanted Ford to check their work. Two weeks later Ford said they had to redo Carmax's work and now they discovered metal chips in the trucks inner workings and they would need to order ANOTHER rear differential and they were still waiting for carmax to authorize the repair of the loss of acceleration. At this point we owned the truck for about 8 weeks and it had been in the shop for 6 weeks !! And to think this truck passed Carmax's inspecton process !? I contacted Carmax and requested they buy the truck back, which they did and made my one truck payment. The Service Manager was the only somewhat helpful manager at Carmax. And it wasnt until I got corporate involved that Irvine Carmax became helpful in resolving my issues early on in the described situation. The Service Manager asked me to give Carmax another shot at my business by purchasing another truck through them and promised it would go smoothly. I agreed, I found another truck the next day after selling back the other one. The truck was in Arizona and would need to be shipped to Irvine. Due to the endless issues of the first purchase I asked her to throw in a 1 year warranty or some free oil changes/details. She refused to give me anything for all the trouble and inconvienence i experienced with my first purchase. The only thing she offered was a free 90.00 transfer fee for the new truck. She said Carmax buying back the original truck was good enough to satisfy their customer service expectations. HHHMMM they sell me a lemon and I have to deal with 2 months of a car repair headache and they compensate me by buying the truck back wow lucky me thanks. Anyway, I bought the Arizona truck which came with only 1 remote key and was dirty inside and smelled like smoke. I tried to call the Service Manager several times the one who promised great customer service if i purchased another truck from Carmax; however, she never returned my calls. We got ahold of the salesman who contacted the sales manager. He told us to contact the service manager. We said we have been trying without success. My wife was finally able to get in touch with the service manager after she failed to return my phone calls. She told my wife when they sell a car they try to wipe down the inside; however, little to no caring about the smoker smell and as far as just one remote key,, basically to bad for us. She told my wife they gave us a valet key which equals two keys and if we wanted one with the remote thats on us. She did offer to call their vendor to see if we could get a remote key at cost;;; a week later still waiting for that call from her... I regrete giving them another chance. Some take aways from a repeat customer (other than how foolish i have been to give them repeat business):: Dont trust the BS pre sale inspection process. Dont let them do anything mechanically to your car, Dont buy the extended warranty, it covers nothing If you buy from Carmax, do so in the daytime and go over the car with a finetooth comb and take it to a third party mechanic. It is a TYPICAL used car lot everything you invision a used car lot to be Carmax is all that and more. read more

Excellent experience, had our 2007 Corolla appraised, they doubled what the dealer quoted for a trade in, sold it to them and went back the the Ford dealer and purchased the car of our choice with the money. Took less than an hour for them to go through it, no hassles. You don't need to buy a car from them, and there was no pressure to buy one either. read more

This was my one and only visit to Carmax (they advertised a car I was interested in) -experience was absolutely horrible!! Unbelievably poor customer service. The "manager" I spoke with about the appraisal they offered on my trade in was a jerk - told me no dealership would be interested in my car and I should be grateful for the offer he was makingr (sleezy/slimey sales tactics - so old school) I walked out. Take note - I got on line and found the exact same car at another dealership that same afternoon for $2,500 less AND they offered me $1500 more than slimy Carmax manager - Win Win for me! Steer clear of this Carmax - you'll find a better deal just about anywhere else in OC! read more

My experience with the Irvine location and the Burbank location was night and day. I worked with Connie Billings and Steven Beal who were both extremely helpful and very informative. I would refer anyone to this location but I would say stay clear of Burbank. read more

Our experience with Carmax was great, until we were walked over to the finance dept. We waited almost an hour before they called our name. Maybe it was bad timing, but seems like they should be better prepared. Also they said they would fill-up our car with gas, but when we got home (5 miles away) we noticed it was almost empty. Shame on us for not double checking, but we really shouldn't have to! read more

Don't waste your time! After spending a lot of time waiting and doing all sorts of paperwork, when I decided to accept their low ball offer they refused to proceed because my drivers license has a 'Jr' designation on it but my car title didn't have 'Jr' (even though the first, middle and last name were a perfect match). They then falsely told me it was "against the law" for me to sell them my car until I "fixed" my title to ad "Jr" at the DMV! They claim on their website - "Experience ... simple car ... selling." All I experienced was being lied to and wasting my time. Go somewhere else! read more

I had a good experience buying a car here and Marc was great. I came here to check out a car I put on hold after lots of online research. I was coming from San Diego and hit traffic so I was running late. I let Marc know and he told me to take my time and drive safe. Once I got there I was able to check out the car and take it for a test drive. I decided to buy the car and since I came in with financing through my own bank all there was left was some paperwork to fill out and I was driving off the lot with my 2012 Civic. I know car buying can be a hassle but Carmax and Marc made it easy. read more

Leo was great. They Offered me a fair price on my car not so sure why the bad reviews.

We had GREAT service at Carmax! Cory, our sales associate, was helpful and quick to get everything done. Everyone there was so happy to help and make our experience easy. Thanks for the help in selling our car!! read more

Buying the car was an easy and relatively stress free experience. Everything after that, however, was/is a nightmare. Customer service stinks. They keep passing the buck around their many departments. 90-days and no plates. Carmax said they would order it for delivery to our home. DMV states no such order placed. When we purchased the vehicle it was filthy, with spilled formula/milk. 125-point inspection? Yeah right! Just try and call them and get anyone besides a salesperson. Wait for a LONG TIME, if you ever get through. Hit the sales number and bam!, a person on the line in seconds. Bounced between Irvine and Ontario for service. Irvine sent me to Ontario for a detail and the spare electronic key. Go to Ontario and got told no detailing - go to Irvine or call them. Make an appointment for the key. Ended up getting a detail refunded through them after much hassle. Buying there is a roll of the dice. Maybe you get a vehicle with no issues and its great. If not, forget about getting taken care of once you roll off the lot and they have your $$ in hand. read more

I bought a 2016 Honda Accord from Steven LeBlanc who was quite professional and thorough. The nice thing about CARMAX is that they not only give you 7 days to return the car if you are not satisfied but they give you a 30 day comprehensive warranty. This is where the staff goes above and beyond the normal car dealer. Isaac Cole in service was not only attentive and professional but a pleasure to deal with. After our full vehicle inspection we had a list of repairs that were needed that were overlooked by the sales inspection team but quite costly if I was to have to pay for them. Isaac Cole took charge and was dedicated to provide the utmost in satisfaction and handled all of the repairs without hesitation. I also purchased the extended warranty for future needs if any come up. What an amazing staff at the service department. I also spoke with Bruce, Greg and the receptionist and they are all top caliber professionals. I thank Issac Cole for his outstanding commitment to excellence and applaud the CarMax service staff and sales department for a quality experience. Isaac Cole is the man to see in service as he is a great listener and appropriately handles concerns with sincerity and pride Thanks CARMAX read more

Terrific car buying experience! Cary Dalaskey is a very thorough and helpful salesperson. He really took the time to show us everything that fit our parameters and helped make the process as smooth as possible. read more

We have made multiple purchase (Costa Mesa and Irvine sites) and have never had an issue with the process nor the vehicles. The staff was very helpful in trying to find just what we wanted. I have referred many people to purchase via CarMax. Not a hassle. We also sold a vehicle to them and got a very good price and again, no hassle. I love, no hassle. read more

This is the second car we have purchased from carmax in 12 months, and never again. After buying a 2012 Range Rover in February we have had nothing but trouble with it. Ive taken the car in 4 times now since the purchase, while working and taking care of a new baby. Their back of house service sucks, after our car being in their repairs department for over 3 weeks now and we are still without our vehicle that we are paying $800 a month for! How is this ok? The only reason I have given one star is due to the constant updates from one of the servicing reps named Jon. He has apologized profusely for the poor services of Carmax and the extended time its taken to carry out the repairs. He changed our (courtesy car) now twice so we could fit in the car comfortably. Im not sure how a large company like carmax can have such poor and understaffed facilities when the MAKE SO MUCH MONEY! Get your act together Carmax! read more

Great experience. I got my truck appraised three separate times in two months due my lack of commitment in selling and purchasing a new truck at other dealership locations. All three times my old truck stayed the same price. Even after I drove an extra 250 miles. I finally found a truck in SD Carmax and they shipped it to Irvine for free. Came and looked at around 5 o clock in the afternoon on a Friday. The sales/appraisal employee I was working with was Mary Jane. She was off at 5 o clock but she showed me the truck and test drove it and got all the paperwork and even after I purchased my new vehicle and her part was done she stuck around and talked with me as I waited to sign papers. Since it was Friday and really busy and I had no appointment the wait was long. Mary Jane waited the entire night and when everything was signed and I walked out to my new truck she was out there with a bow on it. Ask for Mary Jane, not in the least bit pushy and just let you do your thing with no pressure. read more

This was my first time buying from or even visiting a CarMax, and it was a great experience! There was a slight wait once I arrived and quite a long wait once I bought the car, waiting for them to detail it, prep it for me to take it, etc. That was the only reason I gave them a 4 stars instead of 5. Other than that, I was incredible pleased with the HUGE selection of cars, the pressure-free salesperson, the easy system they had to walk me through the whole car-buying experience. I spent a little more than I wanted to (don't we all), but for the service I got and the guarantees, the follow-up, I feel like it was worth it. I got a great car and have peace of mind driving it! They were wonderful. read more