Very patient and helpful. Did not give me a sour face, when I did not find what I wanted. Most people on here seem to agree that it is a DECENT firm.. Some of the bad review writers seem phony, because they do not have a display photo. They are miserable, and enjoy complaining about everything in their lives, and so, complain about a reputable company like Carmax too. Everybody knows how to lie, few in the land of the brave dare to take credit for what they say. read more

My wife visited CarMax North today to test drive a Toyota Hylander Hybrid that we saw on their website. We were immediately greeted by Marcus one of the salesmen who took us out to locate and test drive the Hylander. After we test drove the Highlander he took us to look at a Honda Pilot that we were also interested in purchasing. He was very professional, knowledgeable, and friendly, not pushy like you would find at a normal car dealership. After a couple of hours of comparing and test driving cars the two SUVs we finally decided on the Honda Pilot. Marcus and Tyler from the finance department quickly took care of all of the paperwork and we were on our way. Additionally, we traded in a vehicle which was an extremely simple process. If you're looking for a pre-owned car Carmax is worth a visit! read more

I hate buying a car. Nothing brings me more anxiety than pulling onto a car lot. I would rather be in the dentist chair. When my husband and I started talking about buying a second car we really didn't have great expectations of how the experience would be, but I have to say that Frank Rodriguez and the entire team at Carmax Austin North could not have made it a more pleasent experience. From the moment we met Frank he put us at ease. He listened to what we wanted and didn't try to show us anything out of our price range or that didn't fit our needs. We test drove 3 cars , picked the one we wanted and were approved for financing within 20 minutes. I drove home last night in a beautiful Acura TSX and could not be happier. We will go back to Carmax and use Frank again. Thank you to the entire team for changing my mind about the car buying experience. read more

Just sold my wife's 2010 Explorer. It was very fast, in and out in less than an hour. We received $1200 less than the KBB "Fair" value of the vehicle, which was okay, even though the vehicle met KBB's "Good" condition. Overall, I didn't feel taken advantage of, and got a check. Good job. read more

Carmax was easy to work with. I sold my car and the price was fair and painless. I would do business with them again in the future.

I went to Carmax to sell my car. They were very professional and fast. I was only there for about 40 minutes and I had a cash offer on my car. It was going to be way too much to fix it, but Carmax took care of me. It was my first car that I bought with my own money, so it was hard to let it go, but they were very understanding to that issue. I would definitely go back if I needed to sell another car. read more

Great experience! Very good selection of cars and services. Sold a vehicle and purchased a vehicle. All staff was very professional and courteous. Would highly recommend! read more

Absolutely the worst car buying experience I have ever had, everything that I was told and what was actually done completely different, the place looks like a fly by night, horrible salesman, especially in the office, management doesn't seem to care, would not recommend Car Max to anybody. read more

John Mattison helped my daughter buy her first car and was AMAZING! The dealership treated her fairly and she got a car she's proud of, and one I am confident will be reliable for her. 5-star is experience! I'm definitely a fan! read more

I did not end up buying from CarMax but it was through no fault of our great salesman. They offered us a good price on our trade in (the same as the other dealers had offered). Our salesman was Michael Speciale and he was great! We went on 2 different occasions and really would have bought from him if he had the vehicle we wanted at the price we wanted. We were about to buy a second choice from him when the dealer of our first choice called and offered a deal we couldn't pass up. I have never felt so guilty walking out of a car dealer! Great service, great guy. So patient and friendly, I wish all car salespeople were like him! read more

I went here looking for a bigger vehicle to accommodate my growing family. I was immediately greeted by the sales manager, who introduced me to Dennis. I was extremely specific about the things I wanted in a new vehicle, but Dennis remained patient and friendly. I felt no pressure to choose, or settle for something I didn't want. Financing was a quick and easy process, unlike other "big" dealerships. Although, I ended up buying a vehicle elsewhere, due to finding a vehicle I liked better. I would definitely recommend this Carmax location. No pressure, smiling faces, and efficient finance department. Equals a great car buying experience!! Might I add they have a nice play area for the children. read more

I have bought my last 5 cars at CarMax and every time I received the best customer service. They made the process of buying a car very simple and fast. The website makes it simple to choose the right car and agents are fast in contacting you once you made your choice. They even make it convenient to have your car serviced and provide a rental - but you have to have their warranty for the rental but it's worth it while you're car is being fixed. read more

Jessica and Susan are amazing!! So friendly and informative! They both worked really hard for us and listened to our wants and needs.

I went in for an appraisal, as I was negotiating a trade-in with a Toyota dealer. Lucky me, I got Madison, and, while we chatted during the appraisal process, he located the perfect car for me: exactly the car I was about to buy, but "used" with only 500 miles and thousands less. On top of that, the appraisal came back better than I hoped, because CarMax now works with KBB (I think), and offers the KBB value if it's higher (it was). He got the car transferred at no cost, and CarMax sent me emails about how the transfer was progressing. Today we did the trade-in, which was wonderfully fast and easy. No pressure, no upselling. This is the best car-buying experience I've had by far. Thanks, Madison! read more

I am happy with the car I purchased at CarMax. They had a good selection of vehicles. The sales staff was competent and easy to work with. A couple of months after I bought the car, I took it into their service department to repair an electrical problem. Carlo and the mechanics were quite professional and had fixed the problem before noon, and for no charge. I will shop there again for my next vehicle. read more

I want to start by apologizing to anyone who may have had an experience like mine for not writing my review in a timely manner. I would strongly suggest NOT taking a luxury vehicle to be serviced by car max! I was ripped off because the mechanics didn't know what they were doing! I took my vehicle in a (Land Rover) because of a oil leak. They changed a gasket and I was advised that was the issue. The very next day, the SAME oil leak was present. I called and made them aware due to my schedule I was unable to get the car back in immediately. I was informed it's ok, when you have time bring the car back in. (As a sidebar the hours for service is MONDAY - FRIDAY even the Land Rover dealer is open on Saturday.) I took the car back in and was advised the same oil leak was actually a different leak and by showing me the "new" leak I was suppose to be convinced they were telling me the truth. Needless to say I had to pay AGAIN for the issue that wasn't corrected in the first place. Not happy with the outcome I contacted the Better Business Bureau and their argument was because they showed me the "new" leak I agreed to have the work done. WHAT?! I agreed because you are the professional, if I knew how to correct the issue I would have done it myself!!! I am out of $500 due to the incompetency of the workers at CAR MAX. For the record the real mechanics at Land Rover stated the work that was done the first time had NOTHING to do with the original leak. With that being said I would rather sit in traffic and go to Land Rover downtown and have someone who really knows what they are doing to work on my car, it certainly has saved me money. And they provide a loaner while they have your car ON A SATURDAY! DON'T DO IT!!!!!!!!! IF YOUR CAR IS A LUXURY VEHICLE GO THE DEALER OR SOMEONE THAT SPECIALIZES IN YOUR TYPE OF VEHICLE. Car Max certainly isn't the team to get the job done! Signed, NEVER AGAIN! read more

I bought a car the last day of February. Five months and 2000 miles later my car started overheating. I scheduled an appointment to get my car looked at but they had no times to look for over a week. After the week in my driveway the car had a flat. The lug nuts were locks and I never received the key so to get the car there I had to drive on a flat destroying that tire. When Carmack looked at my car they said that it needed a radiator cap and a serpentine belt, but they couldn't fix it because if they worked on it that would ruin my warranty so I had to get the car towed to rr nissan. My car was towed to rr nissan and they determined that the serpentine belt did not need to be changed and just the radiator cap needed changing. I went without a car for 2 weeks because of a radiator cap. Not only was my car still under factory warranty but i bought the extended warranty. I had to pay for the tire that was ruined. I am very upset with carmax!!! read more

Kudos to Davy Douglas at CarMax Austin north. We found the truck we wanted in Florida and paid to have it transferred. As luck would have it, it arrived weeks later while we were out of state. Mr. Douglas took several steps to save the vehicle beyond the normal hold time until we could return and complete the purchase. No problems with the transaction and all was delivered as expected. Only improvement would be better up front visibility of their fees. Several seemed a bit high for managing the registration, but the "inventory tax fee" was irritating. It seems the state charges tax on their inventory and CarMax simply spreads it out over all the cars sold as a fee to customers. It seems to me it is a tax CarMax owes and they simply need to bake it into their price rather than wait until you are deep into the purchase process and announce they want you to pay their state taxes. Besides, I paid to have the truck brought in from out of state, I doubt it accumulated any significant inventory tax in the few days it sat on their lot. Last moan is -- Carmax, Please quit putting your silly carmax --- sticker on expensive cars. They come off, but is is work and paint risk that could be avoided. Regardless of their fees, I would purchase from CarMax again read more

I had the most pleasant experience in car buying ever! The sales team and everyone else involved was very professional and pleasant. There was NO haggling and we walked away with the perfect car to fit our budget. Thanks JD!!! read more

OMG, Carmax Rocks,,, went to carmax, and met this sales guy, named Ali... He spend all his day with us, went with us to gather all the paperwork, which we needed to buy our Honda Cvic. Best car we ever had. He was patient and knowledgeable. He knew exactly what he was doing. If you need a car, I would definitely recommend speaking with him. Awesome experience. I will refer all my family and friends to buy a car from him. Can't tell you enough how outstanding he is. Best ever. read more

Purchased a BMW here and sales rep Mac Hart made the process a breeze. I love how straight-forward the process was. Nothing like those other gimmicky car dealers. Would recommend if you're looking for a deal and you're open to looking at different car brands. + I got a free tank of gas! Haha. read more

I sold my 2002 GMC Yukon XL 2500 with 260K miles with absolutely no problem. Carmax offers a simple easy process for selling just about any car. After 15 years my Yukon had it's share of cosmetic dings, dents, and tears but was in otherwise good mechanical condition. I got a better offer than I expected for a vehicle that is practically unsellable almost anywhere but an auto auction. A few things to remember that plenty of others have mentioned with respect to Carmax that I think are worth repeating: 1. When selling to Carmax, you must be realistic about the condition of your car and it's value in the market. Just because KBB says $5000 does not mean that anyone in Austin wants that car or is willing to pay $5000 for it even if they did want that car. Some people DO care about the little fender dent, or the worn out seat cushion, the windshield peck, or the oil leak even if "the car has never given the original owner a single bit of trouble for 200K miles". I loved the Yukon which is why I kept and maintained it so long. But I thought it highly unlikely that anyone else would love it as much as I did given it's age, mileage, and especially it's 8MPG city/12MPG highway efficiency. 2. As a seller you are in a wholesale situation with Carmax, not a retail situation. The price you will be offered will almost certainly be lower than what you might get selling it yourself to a private party, and possibly lower than some new car trade-in deals. Carmax will sell your car to someone else and will make a profit on that sale. This is a fair exchange for Carmax assuming all of the liability on any future sale. Any unknown defect that arises before your car can be sold or auctioned are at Carmax' risk, not yours. When you sell to Carmax, what's done is done and can't be undone. That was peace of mind to me and I am glad I sold the Yukon to Carmax. 3. Selling a car requires care, planning, and effort. And it involves a significant amount of risk. Search for comments about eBay and Craigslist from people selling and buying cars and you'll see what I mean. It's a nightmare scenario of layabouts and scammers on both ends of the transaction. Cars, cell phones, and laptops are the absolute worst things you can sell online. I consider the offer I received a good value in exchange for completing the sale to Carmax in under an hour, after which I walked out with a check in hand to spend on something else more important than my old Yukon. I did not have to detail the truck, fix any of the broken bits, write an ad, or deal with the public before or after the sale ("Welcome to the jungle" is not just a catchy tune by Mr. Rose). There were more productive things I needed to use my time for and I was happily willing to leave some margin in the deal for Carmax. I had a great experience selling my old car to Carmax and I hope your experience is as good as mine. read more

I had a horrible carbuying experience wih CarMax at the North Austin location. I did not know that my experience was the way carbuying was supposed to be. CarMax also sold me a flooded vehicle. The vehicle was a 2007 Saab that had extensive salt water damage, rust and corrosion, according to Austin's Personal Auto Inspectors. The vehicle had also been in a rear-end collision, which was never disclosed to me during the purchasing process. I discovered all of this extensive damage when I decided on a hunch, and for my piece of mind, to have Austin's Personal Auto Inspectors evaluate the 2007 Saab that I had recently purchased, which happened to be after the five day cut off, but before the 30 day CarMax Warranty had expired. After the auto inspector finished telling me all the things that were wrong with the vehicle and showing me all the salt water damage, rust on the motor mounts and corrosion on all the wiring, I almost had a heart attack. Never mind the fact that I had recently lost my husband from cancer; so he was not available to help me examine a vehicle. I trusted CarMax and they sold me a lemon. I took the inspector's report to CarMax and returned the vehicle. They tried to convince me that the salt water damage was normal since the vehicle came from Houston, and that I should keep it. I told them if this vehicle is OK, then I want to sell it back to CarMax. I had to contact corporate and show them what this weeping widow was made of. Only then, did CarMax do the right thing and allow me to select another vehicle. Of course I paid to have the other vehicle inspected and it passed. I got a great deal on the other vehicle and now I'm loving my new Pathfinder. I'm glad I didn't get stuck with the rusted and corroded Saab. As a matter of fact, all the other Saabs that I looked at also had salt water damage and rust. Huhmmm. It makes you wander. I learned a valuable lesson from this experience. When shopping at CarMax, or any other used car dealership, you should keep in mind that you are not buying bells and whistles. You are buying what's under the hood. The bells and whistles are only incidentals. If you aren't knowlegeable, have the vehicle inspected immediately after you drive it off the lot. If you discover problems, have them repair it and return the vehicle if you don't want it and get another vehicle or a refund (if that's possible). I also purchased a warranty from CarMax, but from everything that I have learned from the "Pissed Consumer" website, there is no way I am going to allow CarMax to touch my vehicle. I will have my vehicle serviced by my personal mechanic and pay a higher deductible. It will be worth it to me. All potential CarMax Buyers should beware of their scams, lemons and unscrupulous sales practices. read more

RUN! After the third car change out I have finally gotten my money back from CarMax. They offer the "no hassle" return but it is a hassle and yes miles can be charged to influence you to take another car from their lot. These guys paint bumpers in the back! They say we never sell a bad car but they cover up just like any other. The Sales staff makes you relaxed but use caution because the sale staff have no control of the value or quality of the car. And YES THEY DO HAVE QUOTAS!!! read more

This is for service dept. i bought a car and the radio/navigation screen did not work. When I took it in, they were apologetic and gave me a loaner, no charge. Then i was told it had to be shipped to manufacturer; that they could not fix it. I was told a week. 8 days later i called them. Oh, sorry, it will be 2 weeks. 17 days I called again. Oh, no word but your loaner's pates have expired so you have to come in. Go in wait 20 minites, new loaner and no idea on mycar. 3 days ater finally car is ixed. Come get it with nonotice whatsoever. Luckily I could. Carls and others very nice, but not likely to take my car there again or recommend them. read more

I would recommend working with Cheryl at CarMax in North Austin! She was a pleasure to work with, never pushy and always helpful. Great customer service! read more

I went there to look at some cars because, obviously, I'm interested in buying a new car. I felt no pressure to buy a car today. I told them that I was just checking out cars and would come back with my fiance (who used to be a car mechanic) when I was ready to buy. They said Ok and continued to show me different cars and test drive them. Their warranty is pretty nice. For free, if anything breaks on the car (aside from you getting into a wreck) within the first 30 days they will fix it for free. You can buy a 6 year warranty where if any previous damage is discovered they'll fix it free. My sister recently bought a car, got in a minor wreck, and when she took it to the mechanic she found out it had a some very bad, very old frame damage. The dealer she bought it from refused to fix it. Within a week or two the a/c went out and other major stuff broke and the car was totaled. So that 6 year warranty sounds like a pretty good idea to me. The prices on cars seemed equivalent to what I'd get at another lot and straightforward, none of the "Well, I like you so I'll knock a few hundred dollars off the bottom line" stuff. The appraisal they gave me for my car was lower than expected, about half the blue book price, but it is a pretty crappy old car. read more

I traded in a 2003 4 door silverado and they gave me more money than a chevy dealer would,I also like the check out process,no hassels,no add ons,just plain good old fashion service.I traded my gas guzziling truck for a 2006 scion xb and I love it.I will be going back and buying the rest of my cars at CARMAX. read more

Shopping for cars can be so stressful but we really enjoyed working with Darrell. His friendly, no pressure approach was greatly appreciated. In fact, all the salespeople here have been wonderful and easy to work with. read more

Very good experience no salesmen bullshit! Ask for Jessica

Don't let the nice salesmen fool you. This place is trouble. It took 5 hours for me to drive my new car off the lot, but that isn't even the worst thing. I test drove three cars before I finally found the perfect one in their online system. I had to wait while they found it in the back, and when they finally drove it around it wasn't what they had listed. I wanted a hatchback, but it was a sedan. So they aren't even efficient when they enter the specs of their cars. I didn't want a sedan, but I also didn't want to leave empty handed after so many wasted hours, so I bought the car. Took me 20 days before I realized there is something wrong with it and doesn't get the gas mileage that was promised. When I asked them if I could swap the car for another one of equal value, the manager called and treated me like a stupid woman who doesn't know how to calculate gas mileage. I was also told that if I wanted to swap the car, I would have to go through the whole process again, including getting an appraisal on a car I just got from them less than 3 weeks earlier. No way was I going to let them make a profit on a car I just bought, so I told them I would keep the car and feel ripped off. When I do trade the car in, it will be with an actual dealership, something Carmax thinks they are. Problem is they don't offer deals, they sell cars at a fixed rate. That is called a store, which is what they are: a car store, not a car dealership. Booo Edited to add that I just realized that the underside of the front fender is cracked and falling apart. Too bad I didn't take the car to the shop when I first bought it. Could have returned it during my 3 day money back guarantee. How could that have passed their initial inspection?? So sorry, Carmax, you lost the second star I gave you!! Edited again: The mileage gets worse every time I fill up the car. Looks like they sold me a lemon. read more

Carmax is awesome! I just bought my first car from Carmax and I cannot say enough for how great I was treated. From the first day I walked into Carmax, to the buying process, they were patient and helpful in my search. While their prices are a little higher than other dealerships, they make up for it in the quality of the vehicle you buy. If you're on the fence, give them a visit. read more

We had an excellent experience here! We found the truck we wanted online & they transferred it from where it was originally to this location. We had great customer service & it was a quick & easy process! Our salesman was William Madison, who was great. I highly recommend this Carmax dealership. My husband loves his truck & we left very happy! read more

My wife and I bought a brand new 2016 Chevy Equinox. Thanks to the great customer service from our sales consultant Wendall and his team over at Car Max. We appreciate your patience and the time you took to help my wife and I find the right vehicle. We will continue to purchase future cars from your establishment. Thank you. read more

I've bought two cars from CarMax and they were both awesome experiences. Quick and painless. Roberto helped with both purchases. Will be going back on my next car read more

Great experience!! Straight forward no bull when buying your car. Great selection and no pressure to buy. Ask for George he is so Knowledgeable and will give you great tips when going through the car buying process. Quick and assuring way to get the car your looking for. read more

The north Austin location salesman Julio Lopez was very rude during my visit last weekend. I had recently been in an accident and my car was totaled so I was out looking for a new car. I only had a couple hours to look because I had to work that night. I test drove one car and in the car he made some comments about how I shouldn't have come out that night if I didn't have much time to look. It was also pouring rain that night and as he drove the car back on the lot, he parked it in the back of the lot and made us run back to the door in the rain. I could have looked at some other cars but I left after that test drive because that was very unprofessional. read more

We loved working with Jessica Wheeler. She was professional but also very genuine and down to earth so our test driving experience was fun. She worked very hard to accommodate our needs - plus, she has a great personality! Would definitely recommend requesting her if you go to this CarMax. read more

We've bought one car and sold another to this location. Getting ready to buy another one this week. Staff is always very professional and helpful. Love the no-haggle deals. Very honest and friendly staff. Working with Gomer right now. He's been extremely helpful and patient while we make our decision. They have a very large section of choices and able to transfer some vehicles in at no cost. Place is always clean and friendly. Typical transaction time for a purchase is 2 hours which I find incredibly quick. If you just need a quote to sell them your own car it just takes about 30 minutes and you can do it by appointment online. Overall this is a great friendly honest place to purchase a used vehicle. Will always highly recommend this location. read more

I am satisfied with my Carmax experience. I sold my 2007 T&C van to Carmax for a great price, and I purchased a 2010 Nissan Versa and got about $1,000 below book value. My salesman was Marcus Myer. Marcus was very attentive and patient. I look and talk a lot, so Marcus had his hands full. Marcus worked with me to find the right car for the right price. I was very impressed by the Carmax system. It was probably the best car buying experience that I've had anywhere. Overall, I would recommend Marcus and Carmax for your used car purchase. read more