Amazing service as always, the best way to buy a car. I've bought 6 cars from Carmax and will never look anywhere else.

I'll give Carmax a negative 5 stars for their vehicle maintenance and quality. I gave Carmax one star for their customer service and -1,000,000 stars for their business acumen. I am so unimpressed with my experience trying to purchase a $65,000 Escalade because there was a rusted head gasket, soap all over the engine, and a shaved engine block for no apparent reason. They charged me $150 to come look at their vehicle that they transferred from Irving Texas to Austin Texas. When I walked in to this corporate behemoth of a show room I was not greeted and the car was not waiting for me after I paid for the car to be delivered. I am incredibly bummed on my experience and would not recommend you waste a single second of your time working with CarMax! Cheers, Adam read more

CROOKS! Don't waste your time with these clowns. Theres a reason Henna will give you $500 more, they can't lose when carmax gives you half its value. read more

Very pleasant, no pressure sort of salesmen here. At the beginning of my journey to purchase a new car this summer, the first place I went to was Carmax. I looked at the prices and what I thought I could afford and was disappointed. Most of their cars were more than likely from rental fleet. 30k, on a year old car? Holy shit, it took me 14 months to drive 10k in my own car! But really, Carmax is simple. A no haggle, stress free environment. And they pretty much will let anyone get financed. But offering me a APR% of 6.25? Are you kidding me? And they told me that was a good rate. Compared to what?! They even let me "pretend" buy the car and I took it home for a day or two to decide if I liked it. I had 5 days to return it or else I would end up buying the car. I brought it back the next day. It was a simple process of returning it. The salesman didn't badger me, calling every single day or beg me to come back. I found out that Nissans just weren't for me. And I wanted a warranty that CAME with the car. Not tacked on to the total price. For those who hate or refuse to deal with car dealerships, Carmax is a pretty good option. Or maybe you can't get approved elsewhere. It seems to me like Carmax approves everyone. My advice: Go in being pre-approved elsewhere with a better APR%. Because someone with a credit score of over 800 should be able to get better than 6.25%. read more

Do yourself a favor and stay away from this business. We purchased our recent vehicle (2010 Cadillac SRX) and upon initializing the Onstar equipment, we were informed by Onstar customer service the hardware was faulty. We contacted our salesman Richard and left him a voice message regarding the Onstar equipment and set up an appointment with the service department at CarMax. Our dissatisfaction comes from the fact we did not hear from our salesman until he received our dissatisfactory customer review. The issue of equipment failure should have been noted and repaired prior to our purchase. This repair required missing two days of work to rectify (1 day at Car Max and another day at another dealership which installed new Onstar hardware) Approximately 3 weeks later prior to leaving on vacation I took my vehicle in for a warranty air conditioner issue which turned into me being without my vehicle for 2 months. While test driving the vehicle the Service Tehnician was involved in an accident resulting in the entire front end of my vehicle smashed. Despite numerous attempts to speak to the General Manager after this incident our calls were never returned. Never, ever will I step foot in Car Max again. read more

RUN FOR THE HILLS! I traded my car in and purchased a new one and it was a nightmare. I could write a thesis on how crappy and deceptive the service and employees were, but I don't want to waste my efforts. Lets just say I am beyond happy that I have an amazing local shop that I trust to fix my warranty concerns. BUYER BEWARE!!! read more

I wanted to like this place. The sales guy who helped me out was great. The car that I looked at, well let's just say I'm not so sure. Good thing I took a friend with me who knows a little something about cars. Since I also know a lil somethin' somethin' lol, I picked up on the same things when we test drove it. Not saying that this is not a good place, but I left there skeptical. There was no pressure on what to look at. I told the guy what my price range was, what the mileage I wanted the said car to have and he showed me a list. I got to pick what I wanted and what I was interested in from that list which was fine. He was more than willing to show me more, but I was pressed on time. There was one in particular which caught me attention as I had rented a similar car in the past and fell in love with it, so I told my friend "let's try that one." My friend test drove it and I'm one who likes to listen for any noise, any shakes or what not as the car is driven. This particular one, which had low miles, had a little bit of a problem. There was a shake on the right side in the front. We pointed this out to the salesman who was helping us. He didn't deny it. Said he would have a technician look at it. When we stopped the car at the end of the test drive, we popped the hood. It looked good, but my Daddy has taught me to listen to a car when it's in park. This one was making a noise. Before I could point it out, my friend picked up on it as well, so I know it was not all in my head lol. So we pointed this out to the salesman. He didn't fight us on this and said he would have the things we pointed out checked by a service technician. As we were waiting for the salesman to come back, we did some searching on this particular model of car and it turns out the problem we noticed about the noise in park is a common problem with this model. I told this to the salesman and he said that he would make sure it was taken care of it I decided I wanted that one. Hmmm...nice... but I'm thinking you going to have to fix that or have the final price adjusted accordingly. I just don't know if I still want it. I hate when I car has a problem right from the start. It might be a good car and they may very well have it fixed, but there were a couple of more he showed us that might be good. We just didn't have enough time to test drive the others. Maybe it will require another visit on another day. I believe in taking in my time and not rushing. I'm prepared to walk away if need be because there are plenty of other places to go to. Overall, the experience was ok. I got to pick what I was interested in looking at, got to test drive the one I liked, and I wasn't pressured to make a decision right then and there. I just don't know if I will be back. But the salesman himself was good. He said he would get the things we pointed out fixed and give us a call on Monday as that is the soonest they could get it taken care of. I've had my experience with a few salesmen who are only worried about commission and making a sale. Try to deny there is a problem with the car even though I pointed the problems out to him. But this guy seemed to really care and listen. Who really knows though. Oh well, that's my review of Carmax in Austin! read more

Terrible customer service.... completely dissatisfied. I seriously am at a loss for words. I WOULD NOT SUGGEST to do business w/ this location. I will refinance in the very near future. read more

Not to say I had an expensive or a premium car or anything but when we tried to sell it they offered very little...under 1,000 to buy my car. They said 9 times out of 10 they beat out the offer of other places... We decided to think on it. Next Day hubby took it to another dealership and they offered to buy for almost double what carmax would pay....first time dealing with carmax... unimpressed. read more

i talk a lot about writing bad reviews about places with terrible service, and i have never followed through with it... but i can't not say anything. i am absolutely livid with this place. my car was totaled about 2 or 3 months ago and i went and did a search online and found a new vehicle that i wanted on carmax's website.. before i was even approved on a new auto loan with my bank i went and paid $150 to get this car transferred to this carmax location and ended up getting the car, my dream car!! i was told by sales that they have a 7 day return policy, and a 90 day or 4,000 mile dealer warranty where they will fix a number or things on the car, for free, if need be. i drove this new car for 6 days and on the 6th day it wouldn't start. we tried a few things to get it to start up (none of which worked) and ended up having to get the car towed to the dealership thinking it needed a new starter. they provided me with a loaner & a few days later service called (Alex Reyes) and told me they replaced the starter and that wasn't the issue & after further diagnosis the car needed a new engine & it wasn't something they were willing to do to fix the car and give it back to me so the best thing they could do for me was to buy the car back. not at all what i wanted. i called and asked why they cant fix the vehicle & was told that they wont sell a vehicle with a swapped motor... which they didn't do seeing as how i already bought the vehicle.. & they said that had they known it needed a new motor before i bought the car they never would have sold it too me... but it's too late because they already did!! i spoke with a sales manager and the service manager & they both agreed that they were just going to wholesale my vehicle and buy it back from me, end of story. so i went on with asking what needed to be done for them to buy the vehicle back from me so i can move forward and go find ANOTHER new car. Alex Reyes told me that in order for them to finalize buying the car back i needed to bring in my loaner if i wasn't going to buy a new car from them, so long story short.. they are screwing me out of the vehicle i already purchased from them & i will no longer be able to utilize the loaner vehicle since i wont buy another car from them. i told them how pissed off i was and that i was going to write a bad review and make sure to let everyone i know that carmax was not the place to go & all they said was "i'm sorry you feel this way." so now here i am with no car. the only person that even remotely helped me out at this business was Kurt & i thank him for helping me out the best that he could... but i highly do not recommend buying a vehicle from carmax or using their service department. AWFUL customer service. -sincerely, a HIGHLY pissed off customer. read more

I hate Carmax;s gimmicks. Typical stereotypical used auto sales scam. They offered $5K on a car I eventually sold to another for $8K. The blue book was $8.5K. If you're selling a car then do your homework and shop around. Some one out there, whether private or public, WILL give you more money than these folks. read more

Bought my car a 2012 Mazda 3 from CarMax about a year and a half ago. The car is standard transmission and pretty much has run well. When I bought the vehicle i was basically talked into the "maxcare policy". The salesman assured me it would cover ALL things that may go wrong with it except normal wear and tear. Completely understandable and noted on ky part. Now the car is giving me problems which are far beyond some normal wear and tear. I basically only drive the car to work and back but the transmission seems to be failing. When i called CarMax this afternoon to explain i wanted to bring it in, the woman on the phone asked me what the problem might be? I responded that i was clueless as i am no mechanic. When I mentioned it might possibly be the clutch, she IMMEDIATELY cut me off saying they wouldn't fix that as it was not covered by my "maxcare plan". So then i went on to tell her that it was sounding like the transmission. She then, said "well we'll look at it but that's about it". Totally shut me down. When i asked to just cancel the Maxcare policy she transferred me over to the "administrative office" where another nice lady told me I couldn't cancel my car Maxcare plan because it was already included in the price of the car and if I wanted a lower monthly payment that i would just have to find someone to refinance my auto. Cold and dismissive as i have ever been treated. It was my first car ever! Also the last time ill buy from CarMax. When i them asked to bring it in, the woman told me sure, bit not until July 6th! Almost 2 1/2 weeks away for a car that feels like it's on its last legs! Unbelievable treatment to a first time customer. The car may break down any day and i have to work to make the payments on this lemon. All I wanted was them to tell me what is wrong so i can then pay them more money to fix it! Totally disappointed and sad i may lose my job because i have no running car. Please help me. read more

Have shopped here a few times. Bottom line, in my opinion super convenient, super easy, super awful prices. The place is clean and large and clearly made to feel like a big box store. Good psychology. They always have a big selection of used cars that are all clean and pretty. No high pressure sales tactics. But that's it for the good. Want to sell your car, no problem. They made me an unconditional cash offer in 30 minutes...for about 2/3 what I think I could sell the car for anywhere else and even vs. Kelly blue book trade in rates which are usually pretty lousy. All the while before and after the sales guy went on about how they make so little on their cars and follow market rates so closely. Want to buy a car? Great, big selection, no hassle fixed pricing...and they were asking me to cough up 20%+ more than I was finding for comparable used cars even at new car dealerships. This was with only a 30 day warranty. So I suppose if it is worth thousands of dollars to you to eliminate any and all buying and selling hassles, avoid an hour of car dealer negotiation game nonsense or you don't want to scour the net for private party deals then this place is for you. You won't run into me there though. read more

Only buy our vehicles here because of the no-hassle pricing. Still takes too long to complete a transaction though

I would say, typical sleazy used car dealership. Upon arriving, they couldn't wait to 'appraise' my vehicle. Of course, their calculation of its value was about 60% of KBB trade-in. My ride is super-clean, loaded, not pets or smoking, OEM tow package, has dealer service records, and an extended warranty also from the dealership. I didn't expect some miracle, but I felt pressured to take this crappy, low-ball offer. When we were looking at my car, the salesperson turned and started walking away when I pointed out some of the good points of my car. This, my dear friends, was a HUGE red flag. As for the cars I was shown, they were honestly 90-95% the cost of new. What's the point? BTW, the one I drove had an address in Miami Beach set as 'home' in the navigation system. Boy, oh boy. Did the salesperson not want to talk about that. LOL! Save yourself a trip, unless you're interesting in getting a 'rock bottom' number to use when you put your ad up on Craigslist... read more

Todd was very helpful and extremely nice and professional. Today he really helped us and was the reason we were able to sell the car. He is extremely easy to work with. read more

Currently working on getting my car back from REPOSSESSION because CarMax doesn't know what they're doing. I have spent the last 4 HOURS trying to get ANY information on WHERE my car is and only JUST found out. I called the bank that is financing my car and was told immediately "No it's not out for repossession" and then called the police to report it stolen. I was told that "CarMax called in and let them know that if it is reported stolen, that CarMax had it towed. I called CarMax and was told "we don't do repos". I went to the store and they TRIED to tell me the same thing until I gave them 2 letters that THEY sent out saying I never gave my payment and it was out for repo within 1 business day IN MAY. Like I said, my bank said the exact opposite. I was pointed to the Business office and was just given a card for MyCarMax which told my that MY OWN SOCIAL number was wrong. It took halof an hour just for them to FIND my info just to tell me to call someone the tow company. When I called the tow company, Resolvion, I was told (after explaining the situation) that THE SAME THING HAPPENED TO SOMEONE ELSE YESTERDAY!!!! CarMax has lied multiple times now. This isn't even the BEGINNING of it! DO NOT SHOP AT CARMAX!!!!!!!!!!! read more

I purchased a vehicle in May 2019 and one of the first things I asked was where the spear tire is. The sales representative advise me I did not have one because my tires were run flat tires. As I went to get my tires rotated this past weekend I was advise in fact my tires were not run flat tires and that they were just regular tires. He stated the car was purchased with run flats but are no longer on there. Given the car only had 36K miles I couldn't understand why someone would switch out the tires unless to rip me off. I will be filing as many complaints as I possibly can be escalating this as far up as possible completely unacceptable because I would of never purchased the car if I knew that read more

The sales staff is rude. The cars are priced at thousands about any other dealership in the area. Stay far away.

This place is a joke! I went in to find a car because I had been proved approved For one, After being there for over an hour and looking for a Car, and making sure that I would be able to be finance for the car that I Wanted I test drove the guard and then upon getting back from that test drive they came back And changed everything completely. It went from a $2000 down payment to a $6000 down payment not only did they want to give me Only 5000 for my car that is worth no less than 12000 They were not willing to work with me at all even though I don't have bad credit, I Have bought a car from carmax before from this specific location So not understanding why they not only change their mind so rudely and also tried to rip me off by giving me less half of what my car was worth. I was so frustrated and disappointed by the time I left. The whole reason I made sure to get preapproved and make sure financing would be approved was so I wouldnt have to leave disappointed. I will never go back to any carmax and I DONT RECOMMEND you do either read more

After dealing with big dealerships, someone suggested going here to sell them my car. They offered me $1000 more than two dealerships offered for a trade. Scott Padgett helped me and he was fabulous. So so friendly and knowledgeable. I would absolutely recommend taking your car to carmax to sell and ask for Scott to help you. He even looked at cars they had in their inventory, and also got a car transferred from San Antonio for me to look at (no charge!). He made it painless and I'm thankful I had him helping me!! I ended up purchasing a new car elsewhere, but I was so thankful for his down-to-earth approach and honestly. If I were going to buy used, he found the exact car used that I ended up buying new(a purple Honda Fit). He is AWESOME!!!!! His direct number is: 512-667-4096 scott_padgett@carmax.com. read more

I just bought a car from Carmax, and the transaction experience overall was pleasant. Why only 3-stars? Because the dealer does not allow any negotiation on price. As someone who's never bought a car this way, it just feels...weird. I don't look at a car like a gallon of milk. I'm fine with going into H-E-B and paying $2.99 for a gallon of milk, because that's what it costs. A loaf of bread is $1.99... My last iPhone was $349... but a car? A car is different. Or is it? Every car I've bought I've negotiated the price to something within my budget, or was able to increase the value of the transaction through warranties/etc. I couldn't do that with Carmax, because the vehicle I purchased was just outside of my budget, and I had to forego their extended warranty due to budgetary constraints and their inflexibility with price. I'd have gotten it if the price could have been negotiated, or we could have actually made a deal. The salesperson I had was nice, although during the process I wasn't sure if the deal was going through due to my finances. I sent him a text as an update, and he failed to acknowledge this. No indication that he'd received my message, he didn't even try to find another car at a lower price that would have been within my budget, or do anything to save the deal. He seemed to just throw his hands up and say "OH WELL... NEXT?" However, once I deemed that I was able to complete the purchase, I had to practically chase him down to get my deal to go through. A true professional would have acknowledged any communication, and would have offered to help make the deal go through if it were possible. If I'd stated I could not go through with it, a simple "Okay, no problem." or "Let me know if anything changes." would have been the appropriate response. Either way, if you like the idea of a "no-haggle" car transaction, they have an excellent inventory there. Plus, you have access to any Carmax inventory in the country, so if you find your dream car you can get it transferred here. Be prepared to pay the fee, which could be steep depending on how far the car needs to be transferred from. Now, one important thing to remember: YOU ARE NOT OBLIGATED TO BUY THE CAR WHEN IT GETS TRANSFERRED... BUT YOU ARE OBLIGATED TO PAY THE TRANSFER FEE REGARDLESS. So, if you pay $650 to get a car transferred to Texas from, say, Virginia, then decide you don't like it, you're out the $650. You've basically just paid that dealer to take that car and sell it to someone here in Texas. They have a process where someone at the remote location can do a walk around and inspection of "your potential car" and answer any questions you have, but it still means you have to buy the car sight unseen. I couldn't do that, and luckily I found a car in San Antonio that was shipped up to this location for free. I found a perfect car in an East Coast store, but I wasn't about to gamble the $750 transfer fee for fear I wouldn't like the car or something. This place has a unique way of doing business for car sales... if you want to buy a car like a gallon of milk, this is the place to do it. I gave 3 stars because of the business practices, but the people inside are great. I'd have given more stars if there were better value and the option to make the deal better. read more

Complete waste of 1.5 hours of my time. I went in to test drive a car, I had set this up after speaking with someone on the phone and reviewing information online. I came prepared to buy a car with 10s of thousands of dollars. I had a pre-approved loan and my down payment ready to go. Just wanted to test drive the vehicle and kick the tires type of thing. I get there and the salesman ask for my insurance information, which I provided. Apparently unless you have full coverage they will not let you test drive a vehicle. The salesman told me this and then shrugged his shoulders. I asked why I wasn't informed of this in the phone and got a , "i dunno". Then literally got up and just ignored me. I guess he didn't want to make a commission off of my sale, that I was locked and loaded ready to make. I spoke to a few other customers including one who had test driven a car and they also did not have full coverage. I have no idea why he was allowed to test drive a car and I wasn't. He told me he didn't even wind up buying the car, I was ready to make a purchase. So in short I was not informed I needed full coverage insurance to test drive, the salesman was rude, and apparently that policy isn't even enforced evenly. Guess I will take my money elsewhere. Almost anyone who is buying a car generally will have an older car, which they have liability on. You then get full coverage insurance once you buy a new one. But regardless I didn't like having 1.5 hours of my time wasted and driving across town to be treated rudely for something I should have been informed about on the phone. I generally try not to write negative reviews but this was unacceptable l. read more

Service was good. Very nice helpful people (north Austin location off Parmer) But I will never go back . I don' know if they took advantage of us really needing a car or if they just thought the problems weren't as bad as they were. We ended up paying almost three times what the car was worth for one. Then 3 months later we had to buy a new battery cause there was a leak which ate threw the terminals and cables. Then a month later had to bad four new tires. Extremely unhappy with the junk they throw out as "quality" vehicles. Will never go back and WOULD NEVER RECOMMEND CAR MAX. read more

Overpriced is an understatement. Salesperson was not knowledgable about the vehicles they had for sale at all. Big waste of time...

The over all customer service was fantastic/5 stars. But 2 stars to the inspection of that car. I got a flat tire on the side of the road because there was a nail in it and no tools to help me. After a few people helped me get the spare tire on, I immediately went to get the rest of my tires looked at. They told me that I had a huge tear in a different tire from one side to the other, which is very dangerous. Carmax sold me a (dangerous) car and let me drive it off the lot. I hope they will inspect their future cars better than they did this one... read more

After being pummeled with sales-lingo karate chops to the head and neck at Toyota, suffering from good cop-bad cop shenanigans at Mazda, and a sales person who refused to let me start the Dodge Hellcat at Nile Maxwell, we went to Carmax and never looked back. There's no pressure to buy new, there's no brand loyalty, and there's no haggling: i.e. there's no bullsh~t. Lynn was wonderful, and with the exception of one day when she was out sick, she was the only person that worked with us on the four visits we made to test drive vehicles. I can't imagine buying a car anywhere else. read more

Second time to buy a car from CarMax, and I had another great experience. I like that there's a set price (no haggling), I like that the salespeople are knowledgeable and friendly, and I especially like that cars have been thoroughly checked over so I don't have to worry about having to hire a mechanic to check it. The whole process, from test driving to actually purchasing, was smooth and hassle-free. I found the perfect car for me... a 2012 Honda CR-V... exactly what I was looking for! Shout out to Kyle Moulton, who helped me test drive several cars and transferred my car from Houston for me, and Quen Dong, who finished up the process and did the final paperwork for me (Kyle was on vacation). Both awesome fellows. I love CarMax! read more

Updating this review and giving one more star. After emailing upper management and Carmax executives about our experience was contacted by Shera, a manager In the North Austin business office. She was very nice and apologetic for our prior experience. She re-issued the original offer and arranged for us to meet Blake the business office manager at the South Austin Carmax location. We were NOT stepping foot in the North Austin Carmax ever again. We went to the South store today and Blake got us in and out of there very quickly and matched the original appraisal on the car. He and Shera were very customer service oriented and we appreciate their effort in getting our sale completed. If only other Carmax employees were trained as well! read more

I made the mistake of thinking this place was a reputable and customer service oriented dealership, but it is anything but. We waited for quite a while, then made an appointment with Auburn. When we got there the man at the service counter was as cold and non communicative. When Auburn showed up we looked at the car and wanted to go for a test drive so she took my license and disappeared for over half an hour, claiming there was a problem with reading my license, which was total bull, so I decided to get my license and leave and they wanted to keep the xerox copy even though I had not driven anything. They were just standing there fucking around, and if my ID gets stolen I will know who is responsible. I will never step foot in a CarMax again. read more

As a young married couple, CarMax has been a great help to us in buying vehicles. The first go-around in October of 2012, we bought a 2007 Ford Edge and had a great experience. CarMax was the first stop, and we were pleasantly surprised that we were allowed to wander the car lot without a salesperson breathing down our neck, trying to make a sale. We simply texted our sales guy when we found a couple we were interested in. After test driving the Edge, we visited a few dealerships in town to look at their used lots. The cars were in not-as-good condition as CarMax's vehicles, other dealerships didn't have a money-back guarantee if we purchased and changed our minds, and the whole experience just felt uncomfortable, trying to haggle on price, being pressured to make a decision. We didn't hesitate to return to CarMax and buy the Edge. Fast forward to now, March of 2017. The Ford Edge we previously bought at CarMax was well loved, but we are about to have a baby and really wanted a vehicle with a third row. CarMax gave us $300 MORE than KBB for the Edge, which made us really excited! What I would recommend to anyone who has narrowed down to the make/model they're interested in - reserve a vehicle from the CarMax website, and set an appointment to go in and see it. We went around 10:30 on a Saturday morning and were immediately met in the lobby by our sales guy, Madison (ask for him! He's the best!!). The car was already pulled up for us to look at and test drive. We loved it, looked at a couple newer models just to be sure we were good with the older vehicle for the price, finished the financing, and were driving off the lot by 2:00 PM. Oh, but not before snapping a photo of our vehicle with the yellow CarMax bow on it! I have a feeling CarMax will always be our first stop the next time we're looking to buy a car. Thanks, Madison! read more

We were helped by Darrell Smith . He was AMAZING! We had about had it with car salesman at different dealerships and decided to try CarMax because we've heard the sales team is great . I can't say enough good things about Darrell . He was honest, friendly and extremely knowledgeable. read more

Bought a mini cooper about 19 months ago from carmax that started going constantly in the shop for repairs. The team there felt bad for me for having such an awful experience with the car. They resolved my problem in an over top the top acceptable way. I now own my 5th vehicle from carmax and I'll get my next one there too. Thanks to Henry in repair and Chris Dunn in sales for putting the customer first and making me a carmax purchaser for life. read more

I had absolutely no plans on buying a car from Carmax. A little over a year ago I had made the huge mistake of buying a PT Cruiser and now that I had realized what a gas guzzling POS it was, I was determined to buy the car I had wanted in the 1st place...a Nissan. I never buy new, but I wanted at least a 2007 model. I went to South Point Nissan...the amount they initially offered for my car was about $1000 less than what I needed it to be and the price for the 2007 car was about $2000 more than what it was worth (especially with over 23,000 miles on it!) I sat there for hours trying to get them to move on the price, the interest rate or my trade in value. I was ready to buy this car! After being beat up and extremely annoyed by the sales staff, I went to Carmax to get a quote on the Cruiser. I had heard that they gave fair trade in even if you didn't buy a car there. While I was waiting for my quote a sales person walked up...I steeled myself to avoid the big sale....I didn't think they would have the late model Nissan I wanted and surely they couldn't beat the dealership price...this was no haggle right??? Sure enough....they had a 2007 Nissan Altima at the north store with a LOT less miles than SouthPoint....and the price??? $2000 less than the car at Southpoint and 15000 LESS miles on it. As I was mulling this over, they came back with a value for my car....Yep, $1000 more than Southpoint was willing to offer. When we looked at financing, I got a rate 3 points less than Southpoint was giving me. I am now sold on Carmax....my preconceived notions were similar to the reviews below... "Walmart of car dealerships!!" "No Haggle means MORE money!!". My experience was just the opposite. My salesperson was wonderful, she was not pushy, she found out just want I wanted and found the perfect car for me...even looking at inventory that hadn't been made public yet, she shopped rates and got me a great rate for my not so great credit. I have had my car since October and I absolutely LOVE it! I have had no problems with the car, with the bank or with my Carmax experience. I am proud to recommend it to anyone and everyone....and SouthPoint can bet that, while I will certainly buy more Nissans, I won't be darkening their door again...no matter how many follow up e-mails they send. -1 star because shopping for cars is a pain no matter where you go....but all in all, this was the best car buying experience I have had read more

went to carmax south and was helped by Julio, who made the process pain free and easy. Thanks guys! I love my new car!

So I went to CarMax about 2 months ago had my vehicle appraised it was appraised at $2,500. At the time the windshield was busted I've had the windshield replaced. I came back today and had the vehicle appraised again with the windshield replaced and when the salesman was going through the quote for the new appraisal it still showed but the windshield needed to be replaced. so they were trying to pass off a new offer without correcting the information and simply inputting the information from the original appraisal. When I showed up with a vehicle today there was no check engine light on and they are claiming that the check engine light was on when they turn the vehicle on. I explained that this is not true when I pulled into their lot in a parked vehicle that there was no check engine light on. They're also claiming that there are rips in the seats and there are no rips. If I hadn't been paying attention I would have gotten a quote for appraisal that would have included a damaged windshield when the windshield was in fact not damaged, and somehow from the time I parked the vehicle during the appraisal to check engine light has come on and they are not doing anything about it they're claiming that I am essentially lying and I know for a fact they did not find the car that way. read more

This was the WORST car buying experience in my life! This is actually a zero star experience. We recently moved back to Texas because my fiance is getting out of the military and I found a job a few hours away. I had sold my car so I didnt have to worry about shipping it here. I looked at a lot of cars on carmax before I picked one. I had gotten a good job so I was able to get exactly what I wanted AND NOT settle. I payed $450 to ship a Nissan Rogue fully loaded to Austin from Colorado. I called the salesman that did the transfer on Wednesday after I arrived since I hadn't heard from him. He said the car was here but something about the title was wrong. I called Thursday and Friday to check in and got the same response that they were trying to get the title. Saturday before I was supposed to start my new job we went to find out was going on and we asked for a manager as soon as we got there. He found the salesman and he said the transport company left the title on the truck and they dont know which truck. They said they couldn't sell me the car without the title. He found some similar vehicles so we did some test drives and I found a CRV that I liked and gave me a refund for the $450. I still wanted to make sure no one else had the rogue I wanted so they put the CRV on hold so I could go look at it. I was gone for maybe an hour and called the salesman back and said I wanted the CRV. He told me he'd see me there because he had left the dealership. He then called me back 5 minutes later and said they gave the CRV to someone else and that I can't buy it anymore. We went back and talked to them and they said we could get another vehicle not the CRV or the Rogue that I kind of like and return it if they get the Rogue title in a week. I asked well what happens if you can't find the title and he said I have to keep the car. My fiance had heard enough so we left. We were there most the day so now I had only a few hours to find a car before Monday. This place wasted my time and made every part of this experience a struggle and I still got nothing but more stress on an already stressful week. I will never use carmax again and I will make sure all my friends, family and anyone else on my social media accounts know about my experience. read more

This was my first experience with CarMax and I wasn't sure what to expect other than a typical dealership experience and I am here to say, CarMax is NOTHING like dealing with your regular car dealerships in any way. I was blown away at the car buying process. Not only were my expectations met, they were far beyond exceeded. I was referred to Chris Dunn by a friend and I would refer this guy to anyone in the market to purchase a car! He was honest, practical and didn't pressure anything on me as the buyer. I got almost double for my trade in than two other car dealerships offered me. I had a 2006 Volkswagen Jetta with 116k miles on it, I still owed money and what it wasn't worth near what I owed but he managed to make it work and it was completely hassle free. He pulled up the numbers right in front of me and showed me the breakdown. He went over different options and didn't just throw a paper down on the table with that stupid 4 boxed off grid with crazy numbers on it like regular dealers would do. I was literally dreading coming here because I assumed the car buying process here would be the same as any other dealer but it's definitely not! I have seen some of the reviews and I'm shocked that anybody would rate them lower than a 5! I would rate them a 10 if I could. I would never purchase another vehicle anywhere else after coming here. I would recommend calling and making an appointment with Chris Dunn. He knows his junk and got me a killer deal on a used Jeep with only 7k miles! Now, Chris had another Sales person standing in with us who I would also recommend! Christine Krauss, she just started there a few weeks ago and boy did she make me feel at home. She was so sweet, super honest and very personable. While we waited (which wasn't long at all!) she gave me all the important, informative information about the vehicle, the warranty, the CarMax service there but what was great for me is she also asked about me and where I'm from, about my family and it may sound silly but she made it very comfortable. It wasn't just about purchasing a car from her. I did make an appointment and I suggest you do the same as they are very busy but I know they do accept walk ins. Good luck! read more

Car Max makes car buying easy. I hate car shopping, dread car sales people. We went to 4 dealer ships before car dealers before Car Max, at the first the salesman heard nothing we said kept steering me to cars over 30k when I said 30k was my max, at the other 3 we weren't even acknowledged. At Car Max they greeted you at the door, checked you in, told you approximately how long you would wait for a sales person, pointed out the computers w/their inventory, offered you a drink, water or Gatorade and told you to feel free to browse, they would call you when your sales person was ready. We made a detour for the bathroom and our sales person was there. We got a young lady named Gracie, I gave her my criteria, under 30k, SUV, low mileage, etc. she hit the computer entered my parameters we picked out a handful of cars, she jotted down the stall numbers for the cars we wanted to look at, grabbed a golf cart and off we went. We found 3 possibilities, made a decision, added a couple of upgrades, filed a credit ap, had a decision in about 5 mins wrote up the paper work. Granted this process took about 4 hrs, they filled the tank with grass, cleaned the car and did a wheel alignment that I requested and we were out the door. A great, easy experience Gracie (sales person) was professional, calm not pushy, knowledgeable and the most refreshing part was if asked a question she didn't know the answer to, she didn't bullshit her way through ( like a lot of the good ole boys), she went and found the correct answer. Thanks Gracie for making this a positive experience! read more

While I was not the one to purchase a car from this location i escorted my husband while he executed his 5 hour search. Not only did he find a car that he loved he also was treated with the utmost kindness, patience, and understanding by the awesome salesman Wendall. Not only did Wendall put up with my husbands indecisive attitude he put up with the wandering craziness of our 1 year old son. I cannot stress enough how grateful we are to have gone through this process with him and enthusiastically recommend him if you are looking for a wonderfully educated non pushy salesman! read more