I had an outstanding experience purchasing my new Toyota Grand Highlander from Toyota of Cedar…read morePark. From start to finish, the entire process was smooth, professional, and genuinely enjoyable. My sales advisor, Tyler Thornhill, and his associate, Kyle Chowdhury, went above and beyond to make sure everything came together. They were knowledgeable, helpful, responsive, and never made me feel pressured. They truly went the extra mile to make this a great car-buying experience. One detail that really stood out was that I happened to be at the dealership in a friend's car because my vehicle was in the shop (at a non-Toyota repair facility). After completing the purchase, Tyler and Kyle actually drove my new Grand Highlander to my home for me. That kind of personal service says a lot about the people they are. I also want to recognize the New Car Sales Director, Will Taylor, who helped move the purchase along smoothly and was an easy and pleasant person to work with throughout the process. I can highly recommend Toyota of Cedar Park, Tyler Thornhill, Kyle Chowdhury, and the entire team I worked with. They made what can sometimes be a stressful process into a truly great experience. I'm very happy with my new Grand Highlander and with the way I was treated throughout the purchase.

The best customer service I've ever received at a dealership service center. I went to the service…read moredepartment for routine maintenance and a problem with my fuel door. I purchased a small part for my fuel door on site. The service tech, Juan, repaired it himself. It was an easy fix and he wanted to save me money for the cost of labor. The parts shop was set up like a gift shop. I thought that was cute. There were many comfortable places to sit in the waiting area. There was a coffee shop and a children's play area for families. Overall, the customer service was phenomenal and I plan to return for future car maintenance.

I live in Hawaii and needed a odd part for an old mazda.......I choose to make my life hard I…read moreguess. What a great place to have called. They got the obscure part ordered (Drip rail for a 08 soft top mx5) and on its way day of order. River (rose? It was over so quick I only got the name 2 times...5 times too few for me to remember)was the Fantastic person that helped me. I have been calling mazda dealerships all over the mainland and either they would not ship to me or my local dealership or they wanted 600 shipping (more than the price of the part which is a long piece of plastic moulding) This place was a breath of fresh air and a truly pleasant experience. I felt like I was in a parallel universe where things just went right for 10 minutes. I told them the part number, they looked it up said where do you want it and boom. 6 months of headache over hahaha I am stocked! Now back to the real world where everything goes wrong hahaha

After 10 years and 107K with my little Mazda2 (purchased at a different local dealership), it was…read morefinally time for an upgrade! I did my price/condition research via CarFax, Kelley Blue Book, and JDPower online, then made an appt to test-drive a used 2021 Mazda3 (45K miles) at Roger Beasley Central. (Before making the appt, I specifically asked a store rep online if the price were open to negotiation, since my research w' Kelley showed an average listing at thousands less than Beasley was asking. The online rep said yes.) THE GOOD PART: Once at the store, Sky was a pleasant and knowledgeable salesperson. She patiently answered all my questions (esp since I'd never driven a keyless car with apps before!) and went with me on my test drive. So far, so good... THE BAD PART: Once I'd driven the car, a "numbers guy"---I think his name was "Willie" but I'm not positive (heavy-set w' beard/cap)---came over with a couple of printouts with figures, offering me not a penny less than the initial $19.5K asking price! As mentioned, I'd already done a ton of research online, showing the "Typical Listing" price for this make/model/mileage at $17.7K, the Kelley "Fair Purchase Price" at $16.1K, and the JDPower price at $18.1K. "Willie" brushed off all of my figures, saying I must not have entered the correct mileage for the Kelley quote (which I did), and that Beasley "did not use" JDPower numbers. (Just because you don't "use" them doesn't mean JDPower doesn't have reputable numbers!) I didn't expect to get the low-end price of $16.1K, but I certainly DID expect a bit of negotiation that ended up closer to the $17.7-18.1K numbers. Especially since I was offering to pay for the entire car up-front! I've negotiated for used cars several times in past decades, and I know that the dealership always initially marks up the price and that the later agreed-upon price usually falls within the range shown by Kelley and others. But this guy offered NOTHING. He also told me that Roger Beasley had 4 dealerships in town and that I was not going to find another similar Mazda3 with them at a better price than $19.5K, since all the prices were linked---insinuating that if I really wanted a Mazda3, I'd have to deal with Roger Beasley! At this point, I informed him that PoleStar just down the street on Burnet currently has a similar Mazda3, as do other Mazda dealerships in Buda, San Antonio, etc., as do other smaller dealerships within Austin. He basically shrugged, and I left. Just curious: Did he think I was ignorant about car prices since I'm a middle-aged woman?! I find it hard to believe that he would not have negotiated the price with a man, and taken him more seriously. Needless to say, I won't be coming here again.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

The car looked clean and pretty on the lot... unfortunately, looks don't fix brakes or…read moretransmissions. One week later, brake problems. Not long after, transmission problems. TxDMV complaint filed, and I'm pursuing small claims. Lesson learned: don't fall for the shine. Check EVERYTHING before you buy.

Ask for Michael such a polite gentle man and a great sales man he took care of us and gave us the…read morebest test drive experience and simplified the paper process feels like a 1 million car and the sales experience and i would totally recommend him to friends and family to come here!!!

They sold me a car with electrical problems and never offered to help or compensate me at all…read morewithin owning this car for the first 3 months. The whole team is an absolute joke and Adam from GMC never helped me at all. Many people told me they throw away a lot of cars that has had problems like this too I'd never go here again they never help anyone and always just to avoid calls and say they'll get back but never does! I wish I can put 0 stars!

My 3rd lease with these guys and it's been nothing but smooth sailing. Looking forward to my next…read moreone.

We are cash buyers shopping for a new car. One of the sales reps saw us wandering through the lot…read moreand introduced himself. At some point he must have gotten bored with us and went inside the dealership. We came back several days later to do a test drive and asked for him by name (our mistake) at the front desk. It took a very long time for him to show up, then he didn't bring the car in the trim level we requested. I drove it anyhow. He was on his phone in the back seat much of the time as I drove. When we returned, I asked him for a list of that vehicle in the trim level I want that are on the way to the dealership. He said he'd get that, then disappeared inside the building while we waited outside... and waited... and waited. We went back inside and saw him walking around, again on his phone. At that point, we decided to leave. Another thing worth mentioning: he seemed fixated on selling us a loaner, even though we made it clear we didn't want one. No customer wants to feel invisible and unheard. While this dealership is within 10 miles of our home and we've bought one vehicle there, you can be sure we never will again. And while the GM of the dealership commented here, he failed to respond to my email.

After USAA totalled my car (it really just needed repairs) after their insured hit me, I searched…read morehigh and low for a replacement. Found a car that came close to what I was looking for - Audi A6 Premium Plus (I had a Prestige). I spoke with Austin Jones at Genesis. We took the car for a spin. It drove well. Made an appt to get a pre buyer inspection Austin was diligent in following up. When I returned to make the purchase he ensured the process flowed easily. The dealership showroom is spotless as well as the cars. I highly recommend Genesis of Round Rock and especially Austin Jones. Their professionalism is outstanding. My next vehicle purchase may be a Genesis!

The scene: A modern facility focused on the latest technologies, quality work, and sincere service…read more I'm so happy with my Genesis G70 and the care I've received in the years since, I've never become so emotionally attached to a car before now. Phil is the best - both earnest and extremely helpful in finding the car that worked best for me. Any time I pop in for maintenance, he always pop in & make sure I'm taken well care of. Andy and the service team are top notch, I feel like I'm at Cheers where they know my name. Andy recognizes me when I walk in and is both extremely organized and communicative. I enjoy their stunning and calming waiting room, I sometimes prefer to use that over their concierge option. Any service they make includes a video summary that is concise and informative. I'm going with Genesis exclusively from here, especially with this location.

Tundras are a rare find in SoCal and I was surprised to find such a good price out in the boonies…read morein Round Rock while looking around Texas. I spoke to Josh (I think?) on the phone prior to flying out who helped me settle on one of the many he had on the lot. Truck was in great condition at a good price. The guys were super nice and helpful. They ended up putting some new tires on it and threw in some weather tech mats. Only nag is the place is a little hard to find. Right after I left the lot, I drove it strait back to California with no problems.

absolutely terrible dealership to go to. Bought a 2020 Ram 1500, when I test drove it everything…read moreseemed to be alright. went through with the purchase. Then found out the fuel pump was bad when it wouldn't allow gas to enter the gas tank. Dropped a grand into tha, when the mechanic changed my oil during the repair, turns out the lifter is broken too, so it was making a heavy ticking sound when the mechanic got it back to me. We are at 6 months of owning the vehicle and it had completely died on us. So what this dealership does is take majority junkers and cover the problems and hand them off. i Side this 6 months we have dropped a little over 5k out of pocket on this vehicle. we paid 25k for it. By the time the truck is paid off at this rate, this vehicle will have been purchased for as much as a brand new truck. Please don't go here. Way to big of a gamble.

I've been a customer of Greg Chapman Motors for two years now. I decided it was time to purchase…read moreanother vehicle and the process to do so was quick & painless! I even got a better interest rate than the last time, all things considered. Angel was my rep again and when I went to test drive the vehicle I was going to purchase, I asked him if I could take it to a mechanic to get it inspected. He didn't hesitate to approve this, which shows how ethical they are as a dealership! The day after the purchase, however, the check engine light came on. I took it to the repair shop first to get the code pulled and then called and talked to Steve at Greg Chapman. He told me to bring it in and they were able to fix the two issues that pulled up right away. Not only this, but they noticed the navigation system was wired in a way that would drain my battery, so they re-wired it to prevent that from happening again. All in all, I had a great experience with the first vehicle and I had a great experience with this one! I'm grateful for their in-house financing more than anything. Highly recommend.

I looked at a few other lots for a reliable used vehicle. It wasn't until I got to Greg Chapman's…read morethat I found just what I needed. I was greeted by Steve Albarado as I was viewing a nice-looking truck. He was very cordial and courteous. I test drove the truck, and then It was Steve's no pressure approach that sold me. Thank you, Steve, for fixing me up.