The employee named Zaldy at the 13300 N I-35 service road location is one of the most disrespectful and unprofessional people I've ever met. I had to come back after buying my car from their location, because they didn't fill it up with gas, wash, or detail it before I drove it off the lot. So when I returned, I spoke with Zaldy, and he cracked jokes, didn't take me seriously, and was making racially insensitive comments about a black female employee's hair in front of me. He said "yeah the sales guy probably parked it in a dark area so you couldn't see the dents and stuff huh?" Not funny. He did end up scheduling me an appointment to come back the next week, so those problems could be addressed. My appointment was at 1, and I pulled into the service building at 12:45. My car sat in the drive for OVER AN HOUR. When I picked my car up, it was after 4 o'clock, and all they had done was full it up with gas, and fix the dents in the door (but did a crap job). My appointment was for them to fix the scratched rims, the dents in the door, detail the inside, and fix a small dent in the windshield. All they got done was the dents, and putting gas in my car, because my car sat there for OVER AN HOUR when I had an appointment. What the hell was going on that whole time?? I also sat in the waiting room for a long time with no updates. So I went to the service desk to get an update myself. Again I spoke with Zaldy who said "oh yeah your car won't be ready for a couple days." I said "a couple days? I didn't know this was a multi day appointment. I was told it would be done today." He then says "I don't know man it takes like 3 hours to get a oil change around here." And him and his buddies around him start laughing. He then starts saying things under his breath to his coworkers and the last thing I heard was "I don't know man like this is ridiculous!" And walks outside. The nice girl at another desk looked at me with kind of wide eyes and says "I'm so sorry ma'am." I said "no don't apologize for him. He's so disrespectful!" So not only does this locations service department suck, they keep people like Zaldy employed. Will never be coming back or recommending this location to ANYONE. Not worth the wasted time and blatant unnecessary disrespect. Despite having a terrible experience with Zaldy and the incompetence of the people who let my car sit in the drive for over an hour, my salesman Christopher was a complete sweetheart and a genuine person. KEEP HIM AROUND. As for Zaldy, I really hope he's let go. His customer service skills are horrid. read more

I think this car lot is a scam, I took my 2006 Lincoln Navigator to this lot to get an appraisal and I was told that I would receive the highest offer that could be given for this type of SUV but they offered me $1600. My SUV has 4 new tires , replaced Cadillac converter, hoses, battery, electrical panel. KKB offer for my 2006 Lincoln Navigator $5700 I Think to maintenance guy who claims he does the appraisals he does nothing but lowball vehicles If someone would go back an check out most of the reviews they see the pattern... this is a sorry a** Place to get a appraisal at they will definitely lowball you on the price that could be give for your vehicle Beware of this place ( Carmax) I would never recommend anyone to go to this place for a appraisal.... it's a complete scam read more

DON'T BUY FROM CARMAX, I bought a Range Rover back in April from this store and literally a month later this car broke down on me dated June 5th. I still have not gotten my car back from Range Rover due to multiple irregularities and engine problems and can't even determine when they will have it running again. I was told i have a 90 day warranty if anything major such as this happens to the car but here we are. I went down to CarMax July 1st to let them know The car was basically a lemon and as of today I continue to get the ring around saying they need even more information and "updates" to buy this vehicle back. It takes CarMax less then a day for you to trade a car in and even a buy a vehicle from them but once you ask them to buy back a $55,000 lemon they have every excuse to prolong the process. It's sad when you even have the range rover dealership service saying they should have enough information from there email stating this car has a lot of issues. All I want is to get out of this head ache and get out of this lemon they sold me. Be careful buying from CarMax !!!!! read more

Carmax initially gave me the best offer on my 2017 Ford Escape. Eventually, the Ford dealer where I bought the car gave me a slightly higher offer, so I thought that I would show Carmax their offer to see if Carmax would meet (or beat) it. Then I found out that Carmax doesn't negotiate with sellers after they receive the Carmax offer. It does say that on their website if you look through their FAQs. The selling process was good. The process of taking the car into their service center was not explained to me well. The person at the business office said I was supposed to take the car to the service center for their final inspection, but he didn't explain that I was supposed to park the car in the service center lane, lock the car, and then go back into the business office until my name was called to finalize the paperwork. I eventually figured out what to do after asking some questions to some Carmax employees after driving the car to the service center. read more

Came by to sell my car today , first thing I heard from a sells guy was please stand 5 feet back that's why we have fucking yellow tape on the ground . I felt attacked and I ended up just say I'm out ,Good job guys great first impression on a customer that was ready to buy a Jeep today , btw I have perfect credit and a trade in that is payed off .it would have been an easy sale for y'all . Make sure to cuss at customers with a smile on your face read more

how are they delivering vehicles or doing purchase over the phone I found this on Facebook

There were 600+ cars on the lot but only 150 that could be looked at or driven. They would only let us drive 2 cars. We were there for 2 hours and only saw 2 cars because of having to look to even see if we could see a car and the person having to check with the manager about everything. It was too micromanaged by the manager and not a big enough selection. read more

They offered a reasonable quote online then when we brought our car in, they lowballed us and changed the quote to 30% of our original quote! They lied about the quality of the car to justify their pathetic quote. Called about business, got the same original quote in cash, same day. Don't sell to carmax or waste your time trying. read more

Seemingly fouled up at every opportunity. Agreed on purchase & made appt to close. Paperwork fouled up and had to redo everything twice. Car wasn't prepped in advance and apparently they didn't start until AFTER closing. Overall, spent TWO HOURS just doing paperwork -- then found out the next day they'd made ANOTHER error and had to spent time rectifying that. Plates never showed up so I called and found out they'd received info back the odometer had a problem (CarMax claimed Subaru of Georgetown recorded the wrong odometer reading -- CarMax never bothered to contact us to explain the problem.) We got a promise to fix the problem (which had apparently been sitting idle on someone's desk!) and call us back later than day to reassure everything was okay. That was over two weeks ago and nothing. I contacted CarMax corporate with a complaint and request for immediate action, but got no reply. If I hadn't already done some things to improve the vehicle, I'd just take it back and demand a refund for all the aggravation and incompetence I've seen. NOTE: In speaking with another CarMax buyer, it appears the two-hour effort in making the purchase is typical. read more

they literally just do not answer their phone. yall suck and r giving me unnecessary stress

I came in to see what CarMax would give me for my Mini. I was interested in getting another car and CarMax historically had been willing to give me more than any dealership. I have recommended them in the past because of this. I will be recommending them no longer. I guess either I just look like a sucker or they have decided they want to rob people. They wanted to buy my car for significantly less than I should have gotten for it. I did my research before I went in. They were $1000 less than the dealership I bought my new car at was willing to give me even before haggling and way less than after haggling. They get two stars for being swift and for the politeness of the individual I dealt with. His customer service was great. I am upset at what they tried to get me to sell my car for though. They were just trying to take advantage of me and that is not okay. read more

Absolute bull. I would never send anyone to this place. Unhelpful discourteous and just downright rude. And their financing office is the absolute worst. The woman I spoke to should be fired immediately if not sooner from how I got treated. If this is their famed customer service then carmax needs to go under already so someone decent can take their place. Never again read more

Rude manager, horrible trade in value and unhelpful service advisors at this location. I purchased a Honda Civic from this CarMax and had an issue that was agreed upon in writing to be repaired prior to me purchasing the vehicle. The repair was shotty at best and the service manager refused to take it back to fix. After a lengthy back and forth, realizing I was getting nowhere, I advised i would have to take legal action if they weren't going to fix it. He stated, "Do what you need to but we have met our contractual obligation." DO NOT BUY A VEHICLE FROM HERE! read more

I had bought two cars from Carmax in the past. The experience was so good I recommended them to many people. Now I regret those recommendations. On March 19 I request a Nissan Rogue to be shipped from Fort Bend. I received email confirmations that I was pre approved for financing, that the car had shipped, and that I would be alerted when the car was ready. A few days later I checked a link Carmax sent and this indicated the car had arrived and would soon be ready. The status never seemed to change. I never received a call. I called and their phone system identified my number and told me again I would be notified when my car was ready. On March 27 I called again, the salesperson told me, after much hemming and hawing, that he did not know what was up with my car but that he would call me back. He never called back. I went into the dealership and learned "my" car had been given to another customer as a loaner while their car was fixed. I was told, by saleman Roberto, that they would be willing to just sell me anything and then I could swap the anythingmobile for "my" car when this other person returned "my" car. They had no idea when that would be. I refused this politely, indicated I was still interested in "my" car, and asked to be called when "my" car was returned. Roberto promised to be in touch. Over a week later and I have heard nothing from him or anyone at Carmax. I am done with Carmax. PS. I am not in San Francisco. read more

The car buying experience was one of the best I have ever had to deal with. This has nothing to do with them Their service department however is a whole different story. Their mechanics are the most incompetent wannabes and make real mechanics look bad. I brought my 2011 Audi S5 in because of the sunroof sunscreen not functioning. After a few hours I get a call say they needed to order parts that had nothing to do with the sunscreen. That got me worried. When I explained what was actually needed (I talked to Audi) they acted like they knew that. Ya right. Then as they were giving me my car back I noticed that then made the sunscreen look like something that went 12 rounds. They also broke some plastics that are on the side of the drivers seat. So I dropped the car off looking fine just with a inoperable screen and got back a car that was worse. Don't trust their service department with you car. They said they would make it right but how can I trust them when they make things worse then when you brought it in. read more

CarMax - Used Car Dealers Near Me - Austin, Texas

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I have mixed feelings about my experience at CarMax. I started online, and I can say their app is wonderful and easy to use. Their website is descriptive and useful, and the customer service through online interactions is great. I was able to see what options they had for me and was prepared when I got there with which cars I wanted to test drive. When we arrived we were greeted warmly by the sales team and walked through the entire process. Our particular salesman was newer and needed assistance a few times, but stuck with us and his team members were very helpful. This is about the extent of my positive experience... I sold my car to them, and they offered me a whopping $700 for my 2006 GMC. The KBB value for my car is $2500. Pretty low and not anywhere close to what the car is estimated in value, but I wanted to get rid of it so I did accept their offer. I selected a CRV to buy from them and the buying process was smooth and took 3 hours tops. The only other positive thing about my experience was the financing that was offered to me and my down payment was minimal - both great things for me financially. On my way home, I noticed some issues with the dashboard lights and the car was pulling to the right, so I brought it in the following morning to get everything checked out. The car badly needed an alignment and they couldn't figure out what was wrong with the dashboard, so they didn't fix anything with that. The mechanic told me he thought it was the wheel speed sensor but he "can't spend all day trying to figure it out." He also told me there was no code being thrown by the engine and that the codes had been reset 35 miles before I brought it in, which means they cleared it before I drove it home the day of purchase... (Mind you - CarMax boasts about their 120-something point inspection they do for cars on their sales lot.) I leave that day after getting the alignment and have the same dashboard issues immediately on my drive home. For the next week I continue to have the same dashboard problem and have other issues come up as well - including an engine code for the power control module, problems with my locks and breaks and a few other weird mechanical issues. 8 days after I purchased the vehicle, the car died on the highway during rush hour traffic. When I called the service department, they tried to schedule me for the following week. I requested an earlier time and explained what had just happened and was still given times that were hours from when I was calling. They ended up squeezing me in and the same mechanic as before told me they still couldn't figure it out but they would try replacing the PCM because that's "what it sounds like is wrong." They put me in a loaner car, even though the woman helping me in the service department claimed they "don't normally do that if the client hasn't purchased the extended warranty." My car died on the highway a week after I purchased it, seriously? I was half-explained what would happen over the next couple of days, including daily phone calls about my cars status because, as my service associate claims, she "loses money the longer my car is there." Good, I hope you do lose money since you sold me a car with serious issues. They did the bare minimum of extending my 30 day warranty once I picked up the car, but only after both my father and I requested they do so. I wish that CarMax had done a more thorough inspection on my vehicle and took the time when I brought it in the first time. The danger and inconvenience of my car dying on the highway only 8 days after purchasing is not my idea of a reliable vehicle or an adequate service department. I appreciate that they attempted to make it right (although barely and upon request only), but I will never shop at CarMax again and I will never recommend CarMax to friends or family. read more

Bought my car. Three days later, grinding, clunking, swaying. Called for Service. Was told I could bring it in early and get a loaner. They set me an appointment for a couple of hours after they open the next day....after they mentioned I could absolutely drop it off early. Cool. Drove an hour into town to drop it off early, get a loaner and make it to work on time. Only to sit in the waiting room for 30 min before being compelled to ask what I was waiting on. "Your appointment is at X". I explained my situation and that no one had explained this process and I was led to believe I could drop the car and get a loaner, and my CAR would still be there for it's appointment. No communication. No apologies. The warranties and plans are nice. But the convenience and follow through is nonexistent. Like you all, my time is money, and the cost of my new car continues to go up. Be prepared. I was not. It is many minutes past my appointment time even, and I am still waiting to "drop my car off". read more

CarMax - This is what waiting looks like. - Used Car Dealers Near Me - Austin, Texas

Worst customer service ever. They don't seem to care about helping out their customers at the Austin north location. Bought a vehicle and when it was time to take home they said it had service repair work needed on the vehicle still. Took months working on the car so I ended up returning the vehicle. And now they are giving me a hard time on payments for a vehicle I never took home. I highly DO NOT recommend shopping with CarMax Austin. read more

This has been one of the worst experiences of our lives. We hit a deer and totalled our car. Went to carmax and were sold a Ford escape with a bad transmission. We immediately returned the car and were sold a Buick encore. The first week I noticed the car lagging and stuttering when accelerating as well as there was boiling hot water shooting into the passenger side floor board and burning my legs. We immediately notified the repair center and were told to bring it in. The claimed that there was no lag however they did replace the fan motor for the ac. Low and behold still lagging. The pedal all the way to the floor and barely getting to 20mph in a solid 60 sec. We were told by a repair center manager by the name of Dallas that even though they couldn't identify what I was talking about to bring it back in regardless of when it got worse. Fast forward 3 months, we now have a check engine light on and it is gasping and stuttering. We notify the repair center the same day the light came on. We also went straight to AutoZone to have the code read. It is a leak in the EVAP line. That means we are going through gas so quick it's costing hundreds of dollars. Back to the repair center where we are told they have to keep the car to diagnose the issue but will not provide a loaner car. This visit to the repair center is now number 4 and still no properly working vehicle. We have children, I am disabled and have numerous doctor appointments, the owner works everyday 25 min away. We need a car. We were told it would be handled because we notified quickly. We were told by corporate that there are only notes from the initial visit but nothing on the numerous times they drove our car or the second time.we brought it in for the stuttering. They didn't do the work. The dismissal of this company and the lack of accountability and compassion is astonishing. If you value any part of your sanity stay away from this company entirely. It isn't worth the absolute devastation they put their customers through. They lie, gaslight, deny, disregard safety. After this being the second car sold to us with engine problems I can positively say CarMax has zero regard for the safety of not only their customers but anyone else around any car they have sold being driven now. read more

They could care less about you once you buy a car. I bought a manual car and was told the clutch was inspected. sure enough, just after the 90 day warranty expired, the clutch went out. So because there is no proof of the clutch having wear and tear, because it wasn't expected, they would like to assume the my driving 1,500 miles (been driving manual cars for 15+ years) was the problem and not the 35k miles driven before me. Now I'm in for $3,500 in repairs with no help from them. read more

Do NOT buy their extended warranty! Read the fine print. It's a scam. I had a completely legitimate claim. Oil leaks. Denied. Save your money. Shop elsewhere. read more

It took my Daughter 6 hours to purchase a car. Salesman was new and had to ask for help after wasting time trying to do it himself. Every question we asked had to be asked several times and then mostly incomplete answers. We asked severl times about needing both signatures on trade in title. No I don't think so until time to sign paperwork for purchase. Car had ding in windshield and message on dash about low fluid that was full. Still trying to get fixed. Manager was real timid and not decisive. No one seemed to really have their act together. Finance person made several mistakes on who had to sign where. THIS PLACE NEEDS A COMPLETE OVERHAUL. read more

I just made my first auto purchase at Carmax and I love how easy it was to choose a vehicle and process the loan. Sam E was my salesman and he was superb and very patient. The service at Carmax definitely left a great impression on me and I'll recommend them to anyone who's been frustrated in the past with buying a car. read more

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I relocated to Austin from New York City and needed to buy a vehicle. I found a Toyota 4Runner I loved online and used the hold option. I immediately received a call from Miguel and he set up an appointment for me to test drive. I told him what I was looking for in the car before I came in and asked to make sure everything was ready in case I wanted to buy. The car was in great shape, but there were a few punch list items: one speaker was not working, the car needed to be detailed and a dash light was out. Miguel made sure all these problems were resolved and buying my 4Runner took less than one hour. CarMax is not pushy and there is no negotiation, which makes is so much more comfortable to buy a car. I bought the car and then immediately had to work abroad. They offer a warranty for 30 days; however, I was abroad during this time. Eight weeks after buying the car, I realized the spare key was not working. I contacted Miguel and he connected me with the service department. Janet from the service department reached out to me and made an appointment for the next day. I bought my 4Runner back and within 30 minutes they had a second spare key working for me. I was pleased with each step in the process at CarMax and would definitely buy another vehicle from this location. read more

My first car bought from carmax north. For me what a terrible mistake. had the car for 1 month and the first week i heard some wheel issues so i returned the car and havent been back in the car yet. 3 weeks of them not knowing what to fix. Alot of running around the issue with the service department. this service department needs a major lift. from not answering the phones to them hanging up on you and placing you on hold for over 20 minutes and still hanging up on you, worst serviced department. then on top for them to have attitude towards a person that pretty much pays for them to get paid. no respect at this location. service manager never follows up with any thing at this location. left numerous messages for him to call me back but never did. again my worst mistake. never come here again read more

Amazing. I love this place and will come back when I'm forced to trade in my new (to me) car! I went there last year after my beloved Jeep broke on me. This was my second stop at a dealership and after an awful experience with Henna Chevy I was very wary. I went online and found a beautiful 2013 Chevy Sonic LT. It was instant love. Even though I did NOT want a red car or a hatchback, this was a red hatchback but it was love at first sight. It was a tad bit older than I preferred, but who cares about age when you have true love?! This was my family's first car purchase without my father, who had passed away a few weeks prior. Henna took advantage of this, but CarMax did not. I was able to have my car held until the next day when I could get up there to buy it. We came in and test drove it and then came back to work the deal. This was a COMPLETE 180 from our experience at Henna. CarMax did everything right in front of us. There was no going to ask managers about different things or telling me they needed to call the banks the next day on my behalf (because this was 2016 and no one actually has to do that anymore for the run of the mill sales!). I left that in my new car! They didn't try to swindle a check out of my mother while my back was turned. I had several financing options to choose from so I could do the one that best suited ME. I signed all the paperwork that was very clear with every number and exactly how much this was costing me. AMAZING! I'm sure I didn't get the "best" deal, but as I'm not a master negotiator I knew that wasn't going to happen no matter where I went. I did leave there knowing I got a good deal and definitely that I wasn't screwed. The ONLY disappointment was that I didn't have the giant bow on the front of my car. :( I quickly lost that disappointment as I remote started my little car! That same night they purchased my dad's old work van (not as a trade in) and gave my mom exactly what my dad told her to sell it outright for to a friend of a friend who wanted it. It was more than what we thought the blue book value for it online had said. Anyways, definitely use CarMax. They allow you to hold cars so there's less of a chance of them selling one after you call to inquire about it. read more

Was a very easy process to purchase a car from here, but I've already run into so many problems with the vehicle I purchased.. broken structural parts, missing back up sensor, and now a bad battery that will need to be replaced. All within two weeks of being purchased. I DO NOT recommend buying from Carmax, especially the north Austin location. Very disappointed. read more

My boyfriend and I had excellent service the 3 times we bought cars here! Today I stopped in to buy a car and Theresa our sales consultant was very friendly and professional. She took the time to listen to what car I was looking for and answered any questions that came her way! I didn't feel rushed and she made sure we found the perfect vehicle I love! I ended up getting a 2016 Honda Fit Ex (sp?). Jason, the business office associate was also very friendly and professional and helped me with the paper work! I rate them both 10+ stars and will definitely continue to come back here to buy more cars!! Both deserve a raise very pleased with the service I got today!! read more

CarMax - Honda Fit Ex 2016 - Used Car Dealers Near Me - Austin, Texas

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Everything was so relaxed, we booked an appointment online to test drive my now Toyota Tundra. I had called ahead explaining i was driving in from out of state and wanted to make sure when I got there it wasn't sold. They held it for me and when I arrived they had it pulled up to the front so i literally checked in and walked out the side door to the truck! They really have it all together and service was great! The ONLY reason I didn't give 5 stars was due to the fact on the drive home we noticed it was pulling to the right. 1 week after purchase and we had to pay for a front end alignment. So that was kind of a bummer and something I felt should have been done before the car was even up for sale ‍ read more

Carmax emailed me and asked me to review my last experience there. Honestly it was not that great of an experience. I ultimately found the perfect car which I am so happy with and love. Also my husband and I like the way Carmax is run which is why we went back to purchase our third vehicle there. The not so good part was that I felt rushed. I went in knowing what I wanted and that was good because otherwise it felt like the sales women just wanted to make a sale and get me into whatever. Also she was on her phone a lot of the time. It felt like I was totally on my own to find what worked which was ok since I had already looked into and pretty much decided on what I wanted but those who want more of a personalized experience and who may need help finding the best car for them, you should be aware this may not happen here. Once I found my car, the paper work and all that went very smooth and that was a plus, earned this rating another star just for that. The girl who we signed everything with was a total doll. But the wash on my car was really sloppy (which was very obvious since it is black) and everything just seemed a little half way done. Overall, our worst experience at Carmax out of 3. I would recommend this location only IF you have shopped with Carmax before and know what to expect AND if you know exactly what you are looking for. Also I would not recommend the woman sales associate we had. read more

Avoid this place at all cost , they will take your money and sell you a smelly car and when you need repair bro trust me your car will be there forever without a loaner keyword no loaner and last but not least i hate their customer service they racist i hate carmax with all my heart if you're white you might get treated well I guess. Carmax do better and chris on front deck do better read more

We had a pretty positive experience buying the car. The problem came in when I brought it to the service center to repair a few of the issues we found after taking it home. They agreed to fix them, which was great, but after dropping it off, no one would call us back with updates. It took them a week to repair the issues, like side view mirror knob, etc. It only took a day for the parts to come in. I'm not really upset about the amount of time. I'm more upset that I couldn't get updates and the one time I really pressed for a time frame, the young girl on the phone was rude and dismissive even though I was going out of my way to be kind. read more

This past weekend was my last and final dealing with CarMax. We took my husbands truck in for an appraisal and decided to look at SUVs while we were there. The salesman could tell me absolutely nothing about the Durango I looked at, to the point that he asked me the difference between AWD and 4x4.... Luckily our truck was ready at that point and we didn't have to deal with him any longer. As for the appraisal, they offered us $3100 LESS than bluebook and a total of $5700 less than we wound up getting for the truck from Capitol Chevrolet. A carmax appraisal used to be bargaining room when buying a new vehicle, but there were so many inaccuracies on their appraisal it was not even close to correct. read more

As I have tried only to sell a car at this lot, this review refers to that experience. I took in a flawless used Ford F-150 Supercab truck for a relative: under 20,000 miles on a one-owner, 5-year-old vehicle, freshly professionally detailed, values in hand from kbb.com & edmunds.com. I told the young, male salesman that I was interested in no less than trade-in value, and would sell it privately if they couldn't offer that. I didn't show him my valuation paperwork, but had it obviously in hand in a manilla folder. He said, "No problem, I think we can do that." While I was waiting, I did a search on their house computer to see if they had something similar on the lot. They did, with 60K miles, and it was offered at full dealer retail value. Good info to have. He came back 30 minutes later, looking chipper, and with a straight face, presented his offer, which was $3,000 below trade-in value. Basically, wholesale price. That might have worked on a piece of crap truck with a lot of miles & needing a lot of work, possibly. Or maybe he thought it would work on a woman. I told him as much, and told him that he had wasted my time, because I had already told him I wouldn't take less than trade-in value. At this point, I presented my paperwork, and he launched into some BS about the cost of reconditioning & prepping the vehicle for sale, blah blah blah. The vehicle looked like it had just rolled off a showroom floor, and what are they talking about here, $6000 profit? Yep. I told him he was full of crap & that I was leaving. Non-plussed, he handed me the printed offer, told me it would be good for a certain amount of time, and never broke character as a trustworthy salesman. When he called me a week later to see if I would accept his offer, I told him I'd already sold it myself on Craigslist for $3500 more than what he offered me, and that I would let everyone know what they are dealing with when they come there to sell a car. So there you go; you've been warned. Do your homework. read more

Will Madison didn't remember me, but I'd seen him about an Aurora three years ago. My first car had been a magnificent Cutlass Ciera international edition with leather seats, a gift from my mother's first husband, Strange Harry. It was long gone, and with the brand having been discontinued, I wanted one last one while I could get it. Unfortunately, it took absolutely forever to get transferred and back from the dealership, where it was undergoing recall maintenance. Credit to them for getting it brought up to standard, but it was extremely trying, and Carmax seemed to have no leverage with the dealership. When I finally test-drove it, Will didn't hear the disturbing tone in the engine; I'm not an expert on cars, but it sounded like it was part lawnmower. So, I floored it on the access road and braked hard at 70; the oil light came on. Bad news for both of us, but better sooner than later. He said he could put it back in the shop and have it all checked out, but the next morning I bought a Z3 off a truck lot in New Braunfels and drove it to Carmax North, where the manager gracefully refunded my $149 transfer fee for the Aurora: no fight at all. So, three years later, BMW ownership no longer fit my financial goals and going 120mph on Mopac every weekend no longer fit my longevity goals. My past experience with Carmax had felt fair, so I gave them another shot. That $149 was well-spent on their part. I found the Jeep Wrangler Unlimited Sahara Edition I wanted in both Alabama and Florida. I called them up, and who should answer? Will immediately suggested one in inventory in Austin, and I was there in a couple of hours to check it out. I love the World War II look of the longer Wrangler: it looks sort of like a field ambulance. The price was much better than the ones in other states, the mileage was ok, it already had the hard top I required, and this particular one came with a soft top in new condition thrown in (unbelievable), it was 2-wheel drive (another requirement, for much cheaper maintenance), automatic, and in the one color that looks good with the grey plastic fenders of the regular, non-Sahara edition. The moment of truth came when I got the quote on the trade-in value of my BMW, and it came back at DOUBLE my estimate. I'm not one to screw on the first date, but this was perfect: when it's that right, you just have to accept what life hands you. I told him I'd buy it if he could get me out of there in an hour (I think I had a date or needed to get to Rio Rita or something), and he did. It helped that I had a blank check from my bank on me. All parts and labor are covered for 30 days, and 20-odd days later, I've been back for some brake noise. I made an appointment for 8 a.m. and was out by 9:45. All told, this was a good experience, and while you can't be an entirely passive customer, there are good deals to be had at Carmax. Even if you have other places to check out, it's worth a search on their site and a phone call to at least rule out the possibility of the perfect vehicle (with extras) being in inventory 3 miles away. read more

We bought an SUV at Carmax a few months ago and although we were thrilled at first, over the months, it's become clear that Carmax is just as shady as the stereotypical used car dealer. First, we noticed some wear on the tires of the car we wanted to purchased. At first they refused saying it had passed their inspection (but failed the penny test?!?). I said unless they replaced them free of charge, we weren't buying the car. They signed a paper saying that they'd replace them. Additionally, they couldn't find the second key to the car, so we requested that they also put in writing that a second key would be provided. Aside from that, the buying process was pretty painless. Can't complain about that. Fast forward a week, the tires come in. We get them installed and things are good for a few days. Then, the check engine light comes on. We take it to the Carmax service department since it's still under their warranty. They tell us they can't fix the car, that we'll have to take it to a dealership because they don't service our make. Fine, but who's gonna pay for that? They tell us to ask the dealership to bill them. We head to the dealer who refuses to service the vehicle without up-front payment from Carmax because they've had trouble collecting in the past. Eventually, Carmax and the dealer sort it out and the car gets fixed. We ask Carmax about our second key at this time as well. They give us the runaround saying they've got to order it, that someone in service just got fired because of their lack of customer service, etc. Fast forward a few phone calls and we finally get a key...that doesn't work. They say that it'll have to be programmed. OK, who's going to pay for that? Well, you are, customer. At this point, we still don't have a working key and we continue to find defects with the vehicle we bought. Luckily, we also purchased the warranty, so we have only had to come out of pocket a few hundred as opposed to several thousand dollars, but I find it disturbing that our car passed all of their 'quality checks'. Literally everything we've had fixed has been something that would have been noticeable as something that would soon need service upon visual inspection. I seriously doubt that they ever actually check the vehicles before putting them on the lot. If it runs, it passes. If you're desperate enough to buy from Carmax, definitely buy the warranty. You'll need it. And if the vehicle doesn't include EVERYTHING you expect, don't bother getting them to promise to provide it later. Even with it in writing, they don't bother. read more

Purchased a car here at the end of March with the help of Chris Dunn, who was very helpful even before we met to test any out. I made an appointment with him for that Saturday and he sent me several cars throughout the week. When I arrived for our appointment, I loved the first car, a Honda CR-V, that I test drove. He also showed me one more but I ended up going with the first. Unfortunately, Carmax wasn't able to give me hardly anything for my Honda Civic due to it having frame damage, unbeknownst to me (lesson learned: NEVER buy a car off Craigslist, even if the report comes back clean). Not really the fault of Carmax but it would've been nice to get a little more for a Honda. After purchasing the car, We drove off to another end of the parking lot to check it out further. Noticed that one of the tail lights had a crack in it so we called Chris right away and he put in a ticket for it. I called the service department a couple days later to confirm the piece was being ordered. They said it would be in in 7-10 business days and I waited to call back until two weeks later. When I did, they had yet to order the part, which was frustrating but they confirmed that they were ordering it and scheduled an appointment for me for May 2. I went to a Discount Tire in mid-April to check out the tread and it was pretty low in some spots, from 3-4/32" in all four. I called Janet in the service department and she made note to have them checked when I went in for my appointment in May. I brought my car in on that Tuesday morning and they had a rental ready for me to drive that day while they fixed it. Ian in the service department was very helpful throughout the day and called me to let me know that they finished replacing the part and that they would replace the tires since they weren't up to Carmax standards. I am very appreciative to Chris, Janet and Ian for the service they provided and the care they took. I will definitely look to this Carmax for future purchases. read more

Awful experience!!! I came in at 3 to have my car appraised with the intent to sell it here. I received my offer quickly and then waited almost 2 hours for them to call me from the waiting room. When they finally called, they said that they were unable to get my payoff because the company close at 5!!! So I sat there all that time for nothing. I did myself a favor and took their offer across the street to Henna Chevrolet and sold it the next day for $500 more. I was in and out in 20 minutes and it was a great experience! If you go to Car Max only do so to get an offer and take it across the street!!! read more

Most people hate, with a passion, going to car dealers. This should be a really fun time, as you are purchasing a new-used car! What they don't like, is the slimy-used car salesman type, that will give you his "best deal" and "today only". Hagling trade in values, pricing, interest rates etc, can be a pain... Not at Carmax.. I've worked in car dealerships for years. I love the process that Carmax uses. You're greeted at the door and explained what their process is. If you're trading a car in, they will start the paperwork right away, to get you in line for the appraisal. In the meantime, you go out and look for the car you want to buy. 20 minutes later, you get your appraisal results, and if you're happy with the outcome, you work a no hassle/no haggle deal with your associate. It's as simple as that! In my case, I wasn't satisfied with what they were offering me for my trade, so I decided to think about it. If I was at the dealer, this is when they use all the high pressure sales techniques, those assholes are taught, while drinking coffee, and smoking non-filter Camels all day long. Not at Carmax.... No pressure to buy or sell... They even give you 7 days to think about it, in case you change your mind. Zero pressure, leave me alone while I look at cars, and no dirty, cigarette, coffee, smelling, low-life, pond scum, salesman to follow me like a lost puppy. That's how we like it! Even though I didn't buy a car this time, I will definitely be back, and recommend Carmax to everyone I know. read more

Recently bought a RAV4 from this location. Everything goes smoothly, great price, great condition...until we took it to our mechanic and found that the battery had been leaking over many components under the hood. Took it back for repairs, and even though the repairs didn't meet my needs, the service team, sales team (Props to Joseph and Faith) couldn't have exhibited better customer service. They offered to work with us, with a loaner, until we found the car that met our needs. We found the our new car at a different dealership, Carmax honored the five day return and I was in and out with a check in under 20 minutes. Despite the stress of the situation, I'm a happy customer. 5+ stars for customer service, 4 stars for service department not noticing the issues under the hood earlier. read more