I have ordered from this Carl's Jr location 2-4x per month for the past year. I almost exclusively use the app to order. Only once in the past year did an order take longer than expected and only one other time was my burger not made exactly to my specification. However, I definitely notice that the burgers are well assembled with and ideal proportions of fresh veggies and condiments. I also have to mention that Jaime and Stephan are very customer focused and make the experience extremely pleasant. The last time I was there, Stephan went out of his way to explain that what I should expect with my order given a unique request on my burger. It's refreshing to see these two rather than some aloof employee who is just "doing their job". Even when they are not around, my orders come out well prepared. This location is my preferred location and definitely a cut above the rest of the fast food joints in the area. If you've never been to this location, I have to say you will be pleasantly surprised that this place delivers on their mission. I know I should avoid eating fast food but this place makes it hard to. read more

Unacceptable working at a business and believing you own the place forget you're an Employee AND begin to treat customer the way you want because you aren't having a Good day... smh. This is The Second time this LOCATION has Left a Bad Taste in My mouth figuratively & literally. Whenever I've used this app to order at This specific location this one human that says her name is "JAMiE" ALWAYS says she NEVER received the order on "Their" end! Quick and to the point the first time I ordered 2 Burgers on the app due to traffic and Wanting to drive up and continue on the road. I showed up and the old-lady asked me what was my order.? I told her my name and she said ohh it just came in, I didn't look through the bag however there was 2 burgers that weren't what I ordered however decided not to get upset considering this was one of my first experiences there &&n it was still 2 Burgers... (however still wasn't a good experience)! Fast forward Now today!. AGAIN.! I ordered 15 min ahead of time so I wouldn't have to experience ANY kind of delay & TO NO SURPRISE Im dealing with the same human with another inconvenience... "AGAIN.!" (Coincidence?) I believe not ... I ordered a Burger at the drive up window and paid using my phone..! I got to the window and let the human know I also had a Pick up order I placed 15-20 min ago. Then the questions began.. when did you order.? You sure it was this location.? I don't see anything on my screen.? DO YOU HAVE ANY PROOF You can show me? Never once did I feel the energy change in the air/room how I did this afternoon., however I was able to show the details in my history and THANK GOD, because she said "Oh YOU were able to find it?." Hmmm... makes you wonder if I was unable or incapable of finding it then and there I wouldn't have gotten my order... This uneasy feeling with this Human continues as I pay for my drive thru order I mention I'll take my receipt as well! (Considering that every receipt is DAMN NEAR CASH NOW because of Rewards!.) every time I've seen this HUMAN help someone the receipts are kept So now I'm waiting for my food and I state "to give me my points back or some type of cash value" since this is going to delay me and make me late ! Then states It's almost done and ready.! ( with a Conniving smile) said I could wait or come back later tonight that her name is "JAiMIE" ..&& I asked what will your name do for me??? & she kept responding okay Jaime is my name?? So then I decided to ask is there any way to show me that you are whom you say you are.? A Name Tag , Badge Name. Employee ID.? Other than a Colored shirt.? & then laughs and says well my drivers license.. smh.. at this point I don't even want to provide this place any of my hard earned money!. So I ask what is you can do to compensate "Jaimie" she stated a Cookie,Brownie,Slushie, Shake? I stated okay all the above is fine. . She laughs again and says ONE only... and I agreed and said a shake, Then proceeded towards the fridge and grabbed some left over shake I'm assuming from a couple of nights ago or last night (however did not taste fresh.& made my stomach ache.!!!) && then comes back and says ohh I can show you a receipt with my name on it ?. Grabs the receipt that I was asking for since I had paid when I pulled up to the window and shows me the receipt on top with a Name "Jamie"..(again I stated yes... how do I know that's you.???) & I said okay I'll take my receipt as I reach for it and I notice she was trying to hang on to my proof of payment .? (I'm assuming since receipts are nearly cash she wants the points??) I make my way towards work now late , and upon arriving I open up the food ... & SMH.... The meat was undercooked and still mushhhhyyyy and pinkish-red && to NO SURPRISE im short ONE of my items ... I honestly could've dealt with it if at least my order was correct however ... now it's just unacceptable.. pretty certain there's absolutely no repercussions for this human since no one is holding her accountable... THIS PLACE WILL NO LONGER RECEIVE MY BUSINESS OR MY MONEY..!.!! read more

Carl's Jr - THIS IS THE LOCATION AND THE HUMAN... - Fast Food Near Me - Stevenson Ranch, California

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I've been here 2-3times and the same lady has always been so rude and always gives me the wrong sauce. Be better Carl's Jr...

Food was amazing 5 out of 5. Louis was amazing on DTO couldn't ask for a better man on the job. The ambiance was okay! My only complaint is that Louis isn't given enough credit. awesome job brother i appreciate you! read more

First of all, I'm a huge Carls's Jr fan, but this store just ruined it for me. I was STARVED so instead of going to the monstrous IN-N-OUT burger line, I decided to go with my 2nd favorite burger, the western bacon cheeseburger. As we go through the drive thru, the gal interrupted my husband multiple times and missed my husband ordered "cris cut fries" and "as it comes" as far as the size of the combo. She also did not repeat the order back for confirmation. Then we get to the window, takes the card, then food, then asks three times, "do you want a receipt?" After he said yes the first time. We get on the road, fries were COLD , burger was ok, but the bacon was so overcooked and shriveled, you can hear me crunching loudly. I wish I had reviewed this app before ordering! Totally save your $$ until they can get people with PR skills and understand fast food, especially french fries are never to be served cold. Isnt there a time limit on fries under the warmer before they need to be discarded? read more

Carl's Jr - Western Bacon Cheeseburger - Fast Food Near Me - Stevenson Ranch, California

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I love this restaurant The service n is is excellent. All the employees are extremely friendly and a restaurant is always clean. I ordered a ice cream the first time it is delicious. My food was fresh and hot. The quality of the food was delicious. The prices are too high. Everyone talks about Hot and Fresht. It was worth I went to McDonald's the other day and it was cold and nasty and I spent two dollars more. read more

I love this location. Food is always great services. Awesome people are so friendly. I love the new iced coffee. Great prices costumes are clean. Thank you. read more

Location: Good Cleanliness: Very clean We stopped in to get something for everyone. We were all satisfied with the service and the food quality MINUS the fact my daughter got 7/9 chicken stars which she was pretty bummed about. Cross-cut fries were delish, regular fries were average, Bonus: they do wrap your party's in lettuce if you ask so that was nice. 3/5 because it's the messiest burger place and that 1- Gave us 4 napkins, left out some chicken stars, and for the price, should have been a better overall experience. read more

Amazing! Go see Jaime, by far best human being on this earth! If you are from this community... bring your family here for the food and most of all for the family feeling of home all because Jaime makes you smile! Order the jalapeño poppers ! Let her know she has been yelped!!! read more

Carl's Jr - Fast Food Near Me - Stevenson Ranch, California

The service was fast. The food was fresh and hot and location was very clean. I ordered a famous store. They have it on special great deal great value for the money. All the ingredients was super fresh that lettuce tomatoes just wanted to say thank you read more

I went to this location for lunch. The food and service was great. The quality of lettuce was drink that they have was a new lemonade was delicious. Wanna come back a shake for dessert and it was great. The store was really managed cars. Junior is my favorite fast food. It might be a little expensive but the quality that you get was for the price was worth every penny. You try the new frozen lemonade. It was delicious restaurant was very clean. read more

I've driven pass this Carl's Jr location so many times over the years. Finally dropped in a couple of weeks ago. With my coupon in hand, I walked into the restaurant. There was absolutely no other customers inside the restaurant the time I went in. No Lines and the restaurant was very clean!! Service was pleasant and helpful. Orderd the Western Burger, and it did not disappoint. Got free fries and drink with my burger thanks to my coupon. Fries were fresh and yummy. Not everyday that I get to frequent a Carl's Jr. so I was pleased with my experience here. Thank you to the folks at this Stevenson Ranch locale. read more

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When I'm on the go, Carl's Jr is one of my two favorite go-to fast food joints and my choice of when I want to go eat a burger. I love, love, love any burger made with the Beyond burger faux-meat. The other day, I picked up a Beyond BBQ Cheeseburger with lettuce and tomato added. It's a delicious alternative, but yeah -you'll pay around $15 for a combo and veggies added. Crisscut Fries and Fried zucchini are pretty bomb too, with a side of ranch dressing. I try not to eat them often, cause deep-fried stuff sometimes makes me feel lethargic! I'm saying NO to food coma! Service is nice. Ordering to-go, or drive-thru only during these times of COVID. Staff wearing masks. I'd pick Carl's Jr over Shake Shack (I had Shake Shack for the first time a couple weeks ago) any day. read more

Carl's Jr - Beyond bbq burger - Fast Food Near Me - Stevenson Ranch, California

How do you only have one person working on a Saturday night? Told 15 minute wait once we got to the pay window. Told them no thank you.

I've stopped by this area many times over the years on drives to and from central and Northern California. It's one of the major spots with various fast food and gas before hitting the grapevine going north or before hitting LA gridlock going south. The Carl's Jr. is convenient as the drive thru is open late, but the inside closes earlier. What I've gotten here has been pretty standard Carl's Jr., nothing to shout about. But this last visit was less than expected. I ordered the jalapeño burger combo and subbed out the fries for fried zucchini. The burger patty was dry and looked and tasted like it had been sitting for a while. Bummed me out! Was looking forward to a nice thick juicy burger. Left me unfulfilled. The zucchini on the other hand was nice and hot. No complaints there. Customer service...., could've been better. Not being from the area, I asked the cashier where the nearest, inexpensive gas was. He looked up, presumably to think, then replies, "I don't know" with a sort of "leave me alone, I'm busy" tone. He looked up again and I noticed he was looking at his order screen for the drive thru. Not sure if he even gave it a thought and just wanted to get to the next customer or what. Anyway, not a great overall stop this time around. Should've gone down the street to the busier burger joint (In N Out). Keep on Yelp'n! read more

Carl's Jr - Fast Food Near Me - Stevenson Ranch, California

Jamie is the best! Always super friendly, double checks to make sure that app rewards are working before charging, and always asks if there's anything else needed like ketchup. This is the only Carl's Jr that I visit because it's always on point. read more

3 stars because the young lady that waited on me was totally nice and cordial. No walk-in line and only one other customer waiting for his order. But my Beyond Famous Star Burger, included in a combo, was the most bland of all that I've tried previously, from here to Anchorage, Alaska. Disappointing but the fries were decent. read more

Carl's Jr - The least flavorful Beyond Famous Star burger I've ever tried. - Fast Food Near Me - Stevenson Ranch, California

Had to get my favorite, which is a famous star with cheese, add jalapeños and with crisp-cut fries. My order was done right, great location for a Carl's and the people working provided excellent customer service. read more

Carl's Jr - Fast Food Near Me - Stevenson Ranch, California

I absolutely adore everyone that works at this location. They're so friendly and polite. They always ask how I'm doing when I pull up. They work super hard and sometimes very long hours so it's frustrating to see these negative reviews. I appreciate you all so much. Thanks for always being the best. read more

I love this location. The manager is always so nice and helpful. Employees are friendly food is always hot. A little expensive but it is worth it. Thank you guys. read more

Don't try using your app at this place for awhile. They haven't trained their employees to scan the barcodes so you get points or use offers. Of course there's no way to dispute the charges because you don't have proof it didn't work. read more

FAntastic job Carl's Jr, my fries were HOT and my burger was fresh. A little expensive nowadays but it's everywhere. I'll be back read more

I understand that fast food people work hard but why are we asking for tips at Carl's Jr. now. My meals are already 15$ each to support the high minimum wage rates. read more

Ordered a bacon and egg Burrito this morning at drive thru. Got home and the meat was not bacon. It looked like rabbit poop. Didn't have time to go all the way back. Just NEVER going back. read more

THE MOST DISGUSTING CARLS JR I'VE BEEN TO IN MY LIFE. Trashcan is overflowing with trash in the main dining area. Restroom have no toilet paper and the trash cans are also overflowing with trash. Never again will I come here. STEER CLEAR. If I could I'd give this place a negative star! If this is how they up keep their place imagine how your food is cooked in the back. GROSS. read more

Carl's Jr - The most disgusting restroom I've seen.Not to mention the dining area trash can is overflowing with trash everywhere! GROSS. - Fast Food Near Me - Stevenson Ranch, California

Do not drive thru this spot if you don't want your order wrong, to be over charged, as well as rude and slow customer service. Plus when you call to get a refund on items, nobody picks up the phone. Trashy facility with horribly trained staff. I'm absolutely appalled. Guess I have to watch everyone else enjoy their burgers because they forgot mine. read more

Worst Carl's Jr. the girls were sooo unprofessional and having inappropriate conversation and acting as if no one could hear them. They dropped our ranch cups on the floor and then put them in our food bag instead of getting us new ones. They also said "why do we even work here?" out loud. Absolutely disgusted. read more

15 yrs ago, Carl's Jr was my favorite fast food joint. Their $6 burgers and classic Double Western Cheeseburgers (DWC) could not be beaten back then. I'm not sure when that changed but it did, and it's been that way for a while. Every so often I try to come back (i.e. when the lines are too long at In N Out) to give them another shot. I have now abandoned those efforts. It has everything to do with the food quality. It's quite bad now. The burgers are dry, burnt and no longer have much flavor. The fries are also flavorless and soggy. The only reason I will ever return is for the spicy chicken sandwich. It's still good & it's cheap (just over a buck) so it works for a quick drive thru snack when you need sustenance. And I know it's not just this location since I had the same experience at one in Carson. Sorry Carl's Jr, I'm breaking up with you. read more

VERY NICE STAFF. Polite and professional. The very worst Chicken Sandwich and Fries I have had in a very long time. I am trying them all (ChikFilet, McDonalds etc) and this was bad. What has happened to Carls? Others must agree. 12:15 on a Thursday. Only one other customer in the store. I will not be back for a very long time. PS. The Shake was actually pretty good so I gave you 2 stars. . read more

I normally love Carl's Jr. I have eaten at different locations many times. I ordered the #1 from here today and they gave me the wrong order, a double patty burger with no cheese. No big deal, I decided to eat it anyway, but then I picked it up and the bottom bun was rock hard. I really don't like to complain so I decided to eat it. Something didn't sit right with me so I opened up the burger and discover green mold. I spoke to the manager. She was polite but said it's not mold it's marked from being charbroiled. Zoom in. The color is green. This is not ok. I have never before been served a rock hard bun with green spots from being "charbroiled". read more

Carl's Jr - Fast Food Near Me - Stevenson Ranch, California

I ordered a Famous Star and didn't enjoy it. I've had this burger in the past many times and loved it. I didn't enjoy it this time. My husband ordered some burger and he liked his. That's why I decided to give it a generous 2 stars. Fries were tasty and hot. We used the drive thru. Bottom line: I should have gone to In and Out. It's very close to this location. read more

The line was too long at In and Out, so we decided to go to Carls Jr. at 24715 Pico Canyon Rd in Stevenson Ranch. (Poor Customer service from Joslyn). My husband ordered the Famous Star combo, and I ordered the Beyond meat Combo. I was unpacking our food from the bag and as I was getting the last few french fries out of the bag, I saw a small black bug crawling around the bottom of the bag. I showed the bug to my husband and closed the bag so the bug could not escape. We took the closed bag, drinks and food which was uneaten back to Carl's Jr. We discreetly waited on the side out of the customers hearing and began to tell Joslyn that we found a bug in the bag, she took the bag and dumbed the bag upside down on the counter. Her attitude was bad, and she kept asking us where is the the bug? At this point my husband told her you turned the bag upside down and the bug is probably somewhere on the counter by now. The entire time she had poor attitude. We were going to have her fix us another order, but her attitude was horrible. She told us she had a horrible day and continued to have a poor attitude towards us. At this point we asked for our money back and she stated that she was not going to give us a refund, but will give us another order, with her having a poor attitude we did not want another order from her. We asked to speak to a manager and was told the manager was on vacation. At this point Joslyn tossed our money on the counter with an attitude, Mike came over and he was pleasant he gave us the managers number. Will be calling the corporate office. read more

Joslyn the "person in charge" is not happy with her job. She was incredibly rude throughout. I'm sorry that other people must have made her so angry. But she shouldn't treat others as if we are all horrible. #probablyspitinmymilkshake read more

Jamie the general manager is a sweet heart. But 5' tall and the sweetest lady you will ever eve meet. One of those salt of the earth types, a woman that would do pretty much anything to make sure you have a great experience. Bathrooms a little dated, but clean smell normal and are inside of a fast food joint freeway side which is open 24hrs a day. I spoke with Jamie about some of the terrible reviews. NO ALCOHOL ALLOWED. Also asked her to add BBQ sauce to the 2 biscuits for $3.50 no problem. They will make it any way you like. That's a fact, there is no way a woman who has a limp right hand would discriminate against a special needs child. Many many of these reviews are such trash! I invite you to meet the manager before you read any other review. That's a good rule to enforce, no loitering, harassing other clients, that's a good rule to enforce. I like coming here in the early mornings, I get a start on my day with a biscuit, not a fan of the coffee. After meeting Jamie I can honestly say that these bad reviews have no grounds and many have been posted by patrons who have been asked to leave to make sure clients like myself continue dinning here. read more

Terrible quality. To be charged over $8.00 for a sandwich and have it be comprised of pink mush that they serve as "tomatoe" on a piece of dry chicken with old, greasy, brittle pieces of what I think was at some point bacon, is ridiculous! The franchise owner should be concerned, as this establishment is low quality and can obviously not care much less than they do about what they serve customers. 3 thumbs down!!!! read more

Woman that took my order was very rude. Like, really rude. Like negative 1 star rude. Brenda, on the other hand, was fantastic! Next time, I'm goin to Wendy's. read more

The chicken breast was so over cooked, I had to work to bite thru it. And the chicken in the burrito was so tough and old looking, it was the worst burrito I ever had anywhere. And I didn't get a receipt, they probably stole the money. These cooks should be in jail for serving this junk. Don't waist your money here, and fire these cooks read more

I've had horrible experiences attempting to eat here late night to the point that the people with whom I road trip refuse to stop here anymore. Every time we've tried them late night they either are out of what we want or refuse to make it. The impression I had was that they don't make the full menu during late night hours. I was making this trip around lunchtime so I decided to give them another try. This Carl's Jr. is a combination Green Burrito restaurant and carries the full menus of both. The soda fountain has multiple options for those of us who prefer non-sugary drinks: Diet Coke, Coke Zero, Diet Dr. Pepper, and Minute Maid Light. I ordered a burrito especial with chicken. The burrito wasn't bad, but there was considerably more beans in the burrito than chicken. In fact, it was hard to taste the chicken at all. I found myself searching the filling for anything chicken colored or chicken shaped since I'd been unable to locate anything even vaguely chicken textured. My fries were hot and tasty, but my friend's sweet potato fries were just warm and not crisp. She liked er burger. Outdoors, there was a patio seating area with nine tables, five tables with umbrellas that seat four people and four tables that seat two without umbrellas. I will never return during late night hours (not worth risking a mutiny in the car on a road trip) but this location does a pretty respectable job of providing lunch items. read more

Ordered a western bacon cheeseburger and received it with no meat!!!! I guess don't go there late because they will give you crap and lock the window immediately read more

Carl's Jr - Fast Food Near Me - Stevenson Ranch, California

Busy...Busy Day at work...Monday and Tuesday, I brought sack lunches and ate in. Tuesday, I stayed in late at work and I wasn't able to prepare any lunch for today. So, why not just go get something quick to eat. I drive out and I am on the I-5 South, I drive past Valencia Blvd, and I see smoke..Another fire?! Geez. Good thing, I am not going past Lyons Ave exit. There is a lot of fast foods here to choose from...Taco Bell, Burger King, In-N-Out, McDonalds, and El Pollo Loco. This Carl's Jr is right off the freeway when you come from the north and its across the bridge for north bounders. I had a coupon for a free medium drink with a purchase of a premium salad, not the side salads, and it was about to expire..lol. I walk in and its pretty clean and there is a waitress/employee that walks around and asks if everything is good. That's good, its not just for restaurants and how fast food places should be. I asked if they still had the Southwester Grilled Chicken Salad...and the employee said, "YES". COOL!! I ordered a Southwestern Grilled Chicken Salad ($4.99)..My FAVORITE. They replaced Southwestern with some random Hawaiian Grilled Chicken Salad. My total was $5.48. The wait wasn't long, just 3-4 minute wait. It was delicious as always. Ok, I KNOW...its not healthy because salad is associated...lol. Its just around 450 Calories. However, I am avoiding eating hamburgers and its still a better choice. I got no problems here. I was able to watch helicopter fly by and drop water and see traffic stop. Glad the fire is out...I just hope there won't be another one flaring up soon..... Have Fun here and Keep Yelping!! read more