I can see clearly now the Fuzz is Gone! I can see all obstacles in my way!…read more If you're thinking about getting Lasik Surgery, do it. I know this deserves a more in depth review, but I'm entirely too fascinated with looking at the world right now to spend it in front of a computer. The world is such a beautiful place. Thanks guys.

Had a wonderful experience with Doctor Smith yesterday and his fantastic office staff. Already…read moreseeing 20/15 with both eyes today which is an incredible improvement! I absolutely would recommend Lasikplus to any friends or family considering this procedure! Looking forward to life without glasses.

It had been years since I've seen an eye doctor, so I was long overdue. My wife found this place on…read morea Facebook mom's group and I'm glad she did. The staff were friendly and informative and offered me water while I waited. I showed up early for my appointment and they were accommodating and able to get me in quickly. The tests were really well explained and quick. Dr. Chin was fantastic. He made me feel welcome and answered all of my questions. Highly recommend.

Immaculate, modern office, and great staff. Dr. Chin obviously knows his stuff, and makes the…read morepatient feel informed and comfortable. The equipment he uses is so different and pleasant compared to the kind of optical visits I was used to. I wouldn't hesitate to recommend Thrive Eye + Optical to anyone.

Disappointing Experience with Pushy Sales Tactics…read more I want to start by saying the exam process was simple, and I had no issues with the doctor. However, my issue lies with the experience of getting my glasses prescription filled. From the beginning, I made it very clear that I wanted a basic, affordable second pair of glasses. I mentioned this multiple times--at least three times--but I felt pushed toward more expensive options that I didn't want. When I finally chose a frame covered by my insurance, I was told that my lenses required special processing because of my prescription. The price I was quoted for the lenses was over $500. When I said I couldn't afford that and didn't intend to spend more than $300, the price suddenly dropped to $308 within seconds. Why wasn't this lower option presented to me in the first place? The sudden shift in pricing felt shady and left me questioning the transparency of the process. It felt like I was being pressured into spending more than necessary, and the whole experience came across as unprofessional. I hope this feedback encourages a more honest and straightforward approach in the future. Customers should feel respected and confident in their choices--not pushed into something they don't want or can't afford.

I've waited for two months to get my new glasses. They didn't understand my insurance and sent the…read morewrong frames. They then lost the frames I wanted. Did they offer any discount or anything, NO. I don't even think the new lenses are correct. I would NOT recommend.

The receptionist was horribly rude…read more She could not figure out out Blue Cross Blue Shield insurance and asked if I would be ok being billed upfront. When i asked if i had a choice she said "yes would you like to keep your appointment " When I asked to speak to Dr I was told she was not in. If you have problems call her personal cell at 469-368-9525

This is my second year coming to this establishment for my annual eye exam. They are located at…read moreCostco, but NOT inside Costco. Their office is attached to the Costco building, but they are independently owned and operated. You do NOT need a Costco membership to use this optometrist. Anyone can use their services whether you have insurance or not. Both times, it was easy to make an appointment. First time we walked in after shopping at Costco and made appointments in person. I had time, so I saw them later the same day. My husband came back later in the week. On my second visit here a year later, I called and made an appointment on the phone. My information was already in the system, so it was quick to setup. They offer several types of eye tests. When filling out your paperwork, it clearly states which tests are offered and the cost for each. You indicate on your paperwork which tests you want. The test options are: 1) The field test (the one where you push a button every time you see a light flash on the screen 2) The puff test (the one where they blow a puff of air into your eye) 3) The digital imaging test (the one where they take a picture of the back of your eye to check on the health of the blood vessels) Even though my insurance only covers one of the tests, I get everything and pay out of pocket for the rest. The technician takes you through the above tests. You sit on a wheeled stool and slide to the left until you have visited each machine. After a short wait, you visit with the doctor to discuss your concerns. You will read the usual eye charts "EZOST" and do the "Which one is clearer, 1 or 2?" test. If you requested dilation of the eyes, the doctor will put the drops in and then you'll wait in the lobby for the solution to take affect. After awhile, you'll be called back in to go over your test results and do some more basic tests where the doctor will shine lights in your eyes to check your eye health and vision. I've seen two different doctors here. Both were very professional and answered my questions. Before leaving, you'll pay any amounts owed and receive print outs of distance and reading prescriptions as well as a receipt for the services rendered. The staff were kind enough to provide me with a pair of take home glasses (actually a piece of dark film that adheres to your face) to protect my eyes until the dilation wore off. There are no frames for sale here, so no high pressure sales. If you have a Costco membership, you can venture inside the building and pick and buy frames, but if you don't, you can take your prescription to any favorite retailer to get your preferred frames at a price that works for you. I appreciate the courtesy and professional service I receive here. They communicate everything clearly and in advance of service. There are no surprises in care or cost. This is a great optometrist office.

Loved Dr. Hatton and team! Dr. Hatton was super helpful and I was happy to avoid that "puff" exam…read morethey do at the beginning. They have all the latest and greatest technology and I didn't have to dilate my pupils. They saw me right away - I was in early and they saw me a few minute before my appointment. Parking is easy because it's reserved and directly in front of the office. Edit - I booked on zocdoc.

To preface: I have worn glasses for 17 years and contact lenses for 13 years…read more Hands down, this was the worst experience I have ever had at an optometrist's office. Here were the highlights (or lowlights if you will) of my experience: 1. On my first appointment I arrived on time and it was 45 minutes before I even saw Dr. Linda. I had the first appointment of the day and I had scheduled it that way intentionally so that I could minimize my time away from work. The technician who ran the initial tests and showed me to my room saw the doctor come in and commented, "She's late again". 2. I had both an eye examination and a contact fitting evaluation.. I was given a contact lens prescription and a trial pair with less power than mine because they did not have my high power lenses in stock (this is typical in my experience). I put in the lenses and immediately mentioned that they right lens did not fit well. In response, I was told that it sometimes takes up to 15 minutes for the contact lens to settle. I was then told that I could check out at the front desk. I looked at the doctor in surprise and asked, "Are you not going to look at the fit of my contact lenses?". I was told to try them out for a week and if they didn't work I could come back. 2A. Unsurprising, the right contact lens indeed did not work out. So I had to make another appointment and come in again. After the 2nd appointment, I asked if another trial pair would be ordered. I was told that they could order another pair and then was pressured into purchasing a year supply right then. I responded that I was not comfortable with buying a year supply before I had even tried my new lens after which a few more attempts were made to get me to purchase a year supply. 2B. I picked up my 2nd trial pair of lenses and when I got home, I discovered they were not the right prescription. I called and the woman who answered the phone first tried to convince me that they were correct (which they were not) and then agreed to ship the 3rd pair to my apartment. 3. I also ordered two pairs of lenses after my initial examination, one for glasses and one for sunglasses. After the time frame for their arrival had elapsed, I called the office and was told that they had arrived that day and I could come pick them up. 30 minutes later, they called me back and I was told that while adjusting my glasses, they had scratched one of the lenses past the point of being able to use it. They did apologize and told me they would expedite the order of the replacement lens and that it would arrive on Monday of the following week. I called on Tuesday of the following week when I had not heard from Optix. I was told that my lens was in. I responded that I would pick them up on Thursday when I was there for my follow up contact lens fitting from 2A. 3A. When I arrived on Thursday, I again booked the earliest appointment available (8:45). Dr. LInda walked into the front door of the office at 9:00 with shopping bags and gave me an unfazed greeting. I was shortly after led into a waiting room. I left the room and asked if I could get my glasses fitted (with the replacement lens and all) while I waited. I was then told that the lens had not arrived. Not only had they NOT been expedited but I was falsely told that they had arrived when I called. So it took me one more trip to be able to get everything that I had ordered. 4. When I first saw Dr. Linda, she suggested daily contact lenses. I mentioned at 3 times during the appointment that I was worried they were cost-prohibitive for the frequency in which I use my contact lenses. Despite this, I was told they were ordering a trial pair of dailies for me in my prescription. I asked what the price was compared to my monthly contacts and they were indeed more than I wanted to pay. When I expressed this and asked for a trial pair of my old lenses I was treated with contempt and the response "So you're NOT interested in daily contact lenses at all?". No... 5. I was charged for a special mapping of the eye. I have seen these services offered at other places when you fill out your paperwork but there was always an opt-in/opt-out option. Not at Optix. I said that I did not agree to this service and they referred me to the sheet I signed saying that I was responsible for anything that my insurance did not pay. I agreed with this to an extent, but pointed out that on my examination sheet (which was left on the table) the box saying 'Patient declined mapping' (or something to that effect) was not checked and was not even mentioned to me. After I said this the receptionist reached over and took the paper saying, "That's for office use, not patient use." However, in the end they agreed to not charge me for the mapping. I will never be returning to Optix EyeCare & Gallery or Dr. Linda Fain Hatton. It was absolutely the worst service I have received. If you value your time and your money, do not go here.

Good customer service. Answered all my questions. Very professional. They were very timely and I…read morefelt heard.

I've been remise and this is my first vision check-up since 2015. Dr. Harris performed my routine…read morevision screening then and also today. The difference? Today an assistant did all the routine stuff like eye chart,glacoma test etc. I usually don't like assistants doing what I think the Dr should be. However,in this case, it felt ok and she did a great job. In addition, she did a test that maps your retina, which id never had done before. For those who dont know this is essentially a picture of the internal components of your eye. The reason they presented for this valuable test is, it can show early signs of problems and treatment can be implemented to make things better. It was optional but, I opted in and am glad I did. Dr, Harris then came in and reviewed the assistant's results, did a few checks himself, explained things and I was done. He is a very thorough and personable optometrist. Open, with a sense of humor and seeming honesty. I like him. If you are in the North Dalas area and looking for an eye Dr. I recommend you give Dr. Harris and Richarson Eye Associates a try and.. Go!

My children both got their eye glasses from here . I am confident knowing the warranty works very…read morewell here. The receptionist and staff are very friendly. Rosa is our technician that helped get the new glass frame installed to our lenses. They have a great selection of eye glasses. I highly recommend this place because of their great service.

At first the front desk told me my order was shipped and then when I called back, they said it…read morefailed quality inspection. I've gotten the run around several times. going on 3 weeks now... $800 prescription glasses and they can't be transparent.. shady

Dr. Jacobs has been my eye doctor for almost 20 years and I highly recommend him. Due to covid his…read morefront office staff has changed on me but they are still wonderful & very helpful.

One of the most pleasant and informative doctor visits I've had in my life. The receptionist, whose…read morename I believe was Nancy, was incredibly friendly and personable. Dr. Jacob's was sharp as a tack, witty, and as genuine as they come. They performed all tests, educated me on the status of my vision impairment, and had me fitted with a GQ style pair of frames in an hour.