Dougherty's has moved to Preston Valley shopping center. I'm driving out of my way to this pharmacy. Their section of skincare is the best in town. First recommended by my doctor when I moved to Dallas over 10 years ago. Great service. Competitive prices. CHEERS! read more

Very disappointing experience with Dougherty's Pharmacy. My prescription was compounded incorrectly the first time and had to be remade. I later received a notification saying the replacement was ready, so I drove to the pharmacy to pick it up. When I arrived, I was told they had made another mistake and compounded the replacement using the same bad batch. At that point, I was told they would make my prescription a third time, put a rush on it, and have it ready the next day. It has now been three days. I have called four separate times trying to get an update, and each time I have been placed on hold for 14+ minutes. I still do not have my medication or a clear answer as to when it will actually be ready. Mistakes can happen, but incorrectly compounding a prescription twice, telling a customer the replacement is ready when it isn't, missing the promised rush turnaround, and then making it extremely difficult to get an update is unacceptable, especially when someone is waiting on medication. If you need a prescription compounded, I would skip Dougherty's Pharmacy and go somewhere else. Based on my experience, I would choose SandRx instead. read more

A patron for over 60 years. Experiences are quickly becoming very poor. Out of stock, apathy in some assistants, Note the clientele is a lot of older people. All parking is taken up by the employees. read more

I tried to transfer a prescription to them. After a week, I heard absolutely nothing. I called and was told they could not do the prescription. No phone call, no text - no communication whatsoever. I will not ever get another prescription there. read more

I patronized the new Dougherty's location on Sunday afternoon to pick up a prescription. Did not come here to have their political opinions shoved in my face. Who the heck thinks displaying this sort of signage to customers is a good idea? First of all, in life, liberty, and the pursuit of happiness, life comes first. Life should be sacred, and there's nothing wrong with being a little extra cautious when we can do so. Second, the painting of mask mandates as an affront to freedom is unfortunate. Where is the activism against seatbelt laws or food safety requirements? There is so much ridiculous government overreach and invasion of privacy these days and somehow certain people have let themselves be persuaded that masking up during a highly contagious viral pandemic is the hill to die on from a freedom standpoint. A pharmacy, of all places, should be embarrassed to approach the issue in this way. Be smarter than this... If you don't want to mandate masks, you don't need any sign at all. Just let us be free and do what we're going to do without vomiting your foolish political messaging onto us. Or even have a sign saying "masks are no longer required" without the implication that those who prefer masks or supported mandates are somehow against freedom. read more

Dougherty's Pharmacy - America was founded in freedom. Mask wearing is your choice. - Medical Supplies Near Me - Dallas, Texas

Used to be good. Now they don't deliver in my zip code. Now I have to find a new pharmacy ! read more

The customer service is second to none. Margaret, John and the staff are informative and friendly. I have used Dougherty's for my ostomy supplies since surviving bladder cancer ten years ago. I highly recommend their services. read more

I just started getting my prescriptions filled at this pharmacy. I went through surgery and had a Xanax prescription prescribed by my doctor that deals with my anxiety depression and I have a different doctor. Who has been working with me on tapering off of Lunesta. The Pharmacy took it upon herself to call my doctor before calling me with any concerns. I feel like this pharmacist completely overstepped. I would not go to this Pharmacy whatsoever in fact, they should probably go out of business. read more

This place is a hidden gym. It literally has a little bit of everything you need. Went in to get a cane sized and cut for my mother (yeah they do that ‍) and discovered the old school soda fountain in back which hey I'm waiting so why not right... Everyone was beyond polite and helpful. This place is great and truly has a small time feel in a big city! read more

Dougherty's Pharmacy - Delicious chocolate shake from the old school soda fountain in back. - Medical Supplies Near Me - Dallas, Texas

My doctor sent in a prescription on Friday morning. I called Dougherty's Saturday morning to ask if it is ready for pickup. They said, "sorry, we can't get that medication because of the shortage ". They received the prescription 24 hours ago and DID NOT call to tell me they can't get it, and now the doctor's office is closed for the weekend. What happened to the hometown customer service that Dougherty's used to be known for? This incident coupled with them charging $100 more than other pharmacies for my cat's insulin-and I won't be going back again. What a disappointment! read more

Dougherty's has become less convenient for me to drive to since they moved, but I've had only good experiences there - far better than Walgreens. I spoke with a lovely pharmacist today named Suman, and she was one of the kindest pharmacists I've ever spoken with. - a real breath of fresh air in this age of rudeness. I will continue to drive further to get that kind of customer service. read more

I can always find what I need of medical supplies at Dougherty's. And at a reasonable price. The customer service is great. I recommend them. read more

Saying they are short staffed is not acceptable. I called with a request for eye drops to treat a corneal infection. They said sorry short staffed and can't get... read more

BEWARE if FILLING PRESCRIPTIONS...HOLD ONTO YOUR WALLET!!! Here's the rundown on my prescriptions: I had NP Thyroid filled March 5, price $100.99 Refilled April 13 (38 days later), price $131.99 I asked the check out person why the price increase. She didn't have an answer. I checked other pharmacies. Refilled at Walgreen May 15 for $34.50 (That's $97.49 difference) Well, this is sad. I wanted support an independent business, but I can't. read more

Been with them for 5 years, at one point they were like an old fashioned drug store that knew their customers and very friendly. You knew you were paying more but the service was worth it. Of late they are as bad as any CVS and Walgreens with smaller inventory and horrible phone renewal system. You order on line, wait a few days, go in and they never got the order. Takes forever to get someone to answer the phone and now a whole new crew is on board with, I think pharmacist temps. What an absolute shame, so moving to Kroger across the street where pharmacist has been there for 7 years. Found out about Kroger in line with two other long-term customers who were leaving. read more

So many things wrong with this place - poor signage causes an argument with customers - they lost at least three peoples prescriptions when I was there - out of stock on one of my meds - no mobile notifications - last prescription refill required four trips there to pick up all the meds - messes up my insurance claim on one of my three refills. read more

USED to be a great pharmacy: best in town, in fact. But no more. Come here to get your prescriptions filled ONLY if you love to patronize a pharmacy that never, EVER answers the phone. Get your prescriptions filled here ONLY if you love standing in long lines, getting your medicine, then arriving home only to find that Dougherty's didn't give you the complete prescription, so a second trip and standing in another line will be necessary (remember, they never answer the phone, so calling's a waste of time). Once you've stood in line for a second time, the pharmacy assistant informs you (as they should have done in the first place) that the rest of the script is on order, so Trip #3 is in your future. Save yourself the time and frustration and use Walgreen's or CVS's online app. Really want to support this local business, but with service like this..... read more

Dougherty's Pharmacy - The last pharmacy line I stood in at Dougherty's. - Medical Supplies Near Me - Dallas, Texas

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I switched my prescriptions from Walgreens for a number of reasons to Dougherty's and it was the best move I made for my well being. They offer compounded prescriptions They offer 2hr home delivery They offer the best customer service I've ever experienced Their app is bad but does that discount everything else they do that's good, no! Pick up the phone or go to the pharmacy & get compassionate customer service with quick service. read more

Location is near my office making it convenient to pickup prescriptions. However, you can see on any given day at least a dozen (12) people behind the counter doing various tasks; I've had enough time to count each visit. They will look at you and then go back to their task; neglecting the counter. You might have one (1) person keeping an on the counter but nobody steps up as the line gets longer. Last time in their system was down too so I was charged $12 for two (2) pills. I looked it up later and a 30 count of pills is less than $6 so I was massively overcharged. Preston Hollow address; ghost town service. read more

Please Please take your Compounding anywhere but here. They made me wait two weeks for my medication!! Made excuse after excuse and when I told them I was in pain waiting for my meds they didn't seem to care. Finally called the other location and the pharmacist said she would deliver the meds herself if necessary the next day after all my trouble. The next day after 4 phone calls and an hour wait on the phone (again) they flaked out and I had to drive across town for my meds. So disorganized, their phone system is horrible, they never answer the phone, and when they do, they put you on hold and never answer you. Go anywhere BUT here. read more

I will NOT recommend your pharmacy until you fix your app! Recently, it has never worked!

Tired of Walgreens, Eckerd's, CVS or RiteAid? Then go to Dougherty's... They're independently owned... which is rare these days when it comes to pharmacy/drug store type places. They have alot of stuff. yeah... stuff. They have medical supplies that places like Eckerd's or CVS wouldn't normally carry... a cool little gift area with very unique items... and a very helpful staff. Some of the stuff here is insanely expensive, so expect that. But you get what you pay for in terms of service, so yeah... check it out. read more

Dougherty's Pharmacy - Gift Shop @ Dougherty's - Medical Supplies Near Me - Dallas, Texas

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I have been a customer for a long time with Doughtery pharmacy! Its hard to get anyone on the phone & then it's due to updating phone system! I don't know...is an unacceptable answer! People need there medications! I see a downward spiral & that's sad! read more

0 stars or a -10 if I could choose it. My doctor sent my prescription two weeks and three days ago to the Preston Royal location. It had to be formulated in the compounding lab. Sent on a Wednesday, here it is Saturday over two weeks later. They kept stringing me along with it will be ready tomorrow, then day after tomorrow, then next week. I finally called the manager who assured me it would be ready for me yesterday. I called again as it approached closing time and no one in the lab would answer the phone. read more

Pharmacy is running one week+ behind and doesn't know when my rx will get compounded. This could cause my surgery to be postponed. They told me to call today to check again. The compound pharm. voice box is full. I called back again, was put on hold, and was then disconnected. read more

Angela has done it again! There was a problem with Mom's prescription, and Angela was more than on top of it. She really cares. She is so responsible, professional, but so caring at the same time. She made sure we got Mom's medication in time, and called us to explain what and when we can expect. I am so grateful. Thank you Angela! read more

I love this place and have been patronizing for more than 20 years. It's got a great selection on elder Care equipment and products for my elderly mom, too. Pharmacists are well informed and helpful when I have a question about a prescription. Service feels very personal to me. read more

Place sucks. "Uh I don't know" "Well if it's not there we don't have it" "You could go look somewhere else." Apparent healthcare professionals have no idea what a CPR mask is. Plenty of Walgreens in the area with much better customer service, faster response times, and shorter waits for meds. Don't waste your time read more

I've been a customer for only a few months now - the employees are very helpful, prescriptions are filled in a timely manner. Highly recommend! read more

The entire place sucks! Long wait times, hardly anyone answers the phone, nothing is ever ready when they say it will be, and the management lies and treats their staff shitty! read more

This pharmacy has really gone downhill since being bought out a few years ago. Twice lately they have not had very common prescriptions in stock. Poor customer service and communication. Pharmacy staff not helpful and seem put out in general. read more

gave me the wrong medication. a medication for someone else. could have messed up the current medication i'm on. horrible

Very helpful and large inventory of special medical supplies for when your loved one is departing a hospital stay. The people working there are friendly and helpful and very well staffed as it was busy. read more

Fast and great customer service, clean looking this is where I got my COVID shot. Defiantly recommend this pharmacy.

I totally disagree with some of the other posts about Dougherty's at Preston and Royal. I think the customer service and timely prescription refills has gone from about a 5 to a 10. It never takes me more than 5 minutes to pick up a prescription. During the remodeling process and what seems like a management change, things have gotten remarkably better! Way to go Dougherty's! read more

Go anywhere else for compounding rather than here. They put you off, ignore refill requests and then do not have the Rx ready when they say they will. I'm still waiting 2 weeks after submitting a refill request and they cannot even offer a reason for the delay besides "we are working on it." I have physically gone to the store 4 times for one prescription because they also do not answer the phone. There is no concern for customers' needs here. read more

Horrible place. Called ahead twice to make sure we could get boosters. Not available when we got there. Additionally, the staff that worked there was abrupt and extremely rude. Nothing professional about this place. Get your medication somewhere else. read more

Was told viaweb site, text message and voice that the pharmacy was open until 7:30pm and my scripts would be ready after 3pm. Showed up at 6:15 and the place was shut down. Get your message together!!! read more

They used to be the best pharmacy in the area. Recently every time a practitioner faxes or calls in a prescription and I've gone to pick it up, I've been told that my doctor never called it in. After several instances of this, two doctors in particular started documenting what they've sent over. The problem is Dougherty's. Tonight was the final straw. I received a message from someone in the pharmacy that asked for a return call. I called back during regular business hours and listened to the phone ring for over five minutes with no answer. I'm done with them. read more

My prescription was faxed in on the 6th, 12th and 18th. It is the 25th and it's still not ready. I'm out of medication. They promised it would be ready several times. I went to pick it up 3 different days. They finally said they would deliver it last Friday. It is the following Monday at 5 pm and I can't even get someone on the phone. I'm having to go back to the doctor's office to have the prescription faxed to a different pharmacy. It breaks my heart too. This pharmacy has been a staple in this neighborhood for years. read more