Timely delivery and the exact item ordered.Cuertious on the phone.Helped with finding the right…read moreitem.

We were looking for a new walker/rollator for my mother in December. We found the right one here…read morethat offered all the features we wanted for a better price point than the competitor store in hurst. AND they offered a small discount for Medicare where the other store did not. ACG also took my mom's old rollator for trash/recycle, and she was able to walk out the door with her spiffy new wheels. She has been cruising along and LOVING it ever since! We had friendly people helping us. Prices on other products were reasonable, and we will be back in the future if needed.

The customer service given by Robert today when he delivered mobility scooter was top tier. He…read morehandled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future.

I highly recommend this business for anyone looking for mobility equipment. The staff is very…read morefriendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices.

I have been a client for many years and they have seemed to perform. However, in light of a LOT of…read morenegative reviews, and me needing a new BIPAP machine, I decided to call them and ask what the issue was with all the negative reviews. The response was swift and sure. They hung up on me. Apparently they have no response. So, I have determined to select another provider. In terms of C/BIPAP, and other DME, it looks like they are all bad. Wish me luck. I'll need it.

Xmed Oxygen & Medical Equipment is an easy to use source for purchasing Recurring Medical…read moreSupplies. As a CPAP user I look for a company who understands my needs, keeps track of what I am ordering and proactively reaches out to remind me at a frequency and in a manner that helps me manage my needs . I can order on line or over the phone and they are reliable to ship in a timely fashion. They coordinate with my insurance to ensure coverage is compliant and at a competitive cost . I find this to be of great value helping me to conserve the time I would otherwise I spend doing so. I recommend them!

Best Drug store we've ever used. I will not select any…read moreMedicare Part D or Medicare Advantage plan that doesn't have them in-network or as a preferred drug store. It's family owned, and the same people have served as us for the last 8 years. They know us and we know them. They have a drive-thru window, and offer many services (even pet meds). They will also assist you in finding the best part D plans for the drugs you use. If you live in Grapevine you really need to check them out. The big chains just can't provide this type of personal service.

Been using Grapevine Drug since 2010 and it has always been a great experience! I now live in…read moreDallas and drive back to Grapevine for all my rx needs. They are awesome. Friendly , knowledgeable and always willing to help with any issues ....you won't be disappointed!

Ernie C. was amazing in training me how to set up and maintain my new CPAP machine this morning. A…read morevery knowledgeable respiratory therapist, Ernie answered every question with a thorough answer understandable in laymen's terms so I understood everything. I appreciate someone like Ernie who has such depth of knowledge and excellent customer service skills. One star deducted due to the ladies behind the counter who made it seem I was an inconvenience by asking when my appointment would start - as it turned out Ernie was gathering the equipment, that's all they had to say rather than project "attitude" for my expectation of an appointment starting when scheduled. I would deduct another star for my doctor's office having to fax my CPAP prescription 5 (FIVE!!) times and taking over a month to resolve - and when I called Xmed's office, they had no record of my prescription despite my appointment the same day (I rescheduled). Employees like Ernie will keep this ship from sinking, a 5-star rating for Ernie C, an excellent respiratory therapist.

I have rented/purchased two CPAP machines from X Med. they seem to be the provider my doctor…read moreprefers. I've had trouble with the billing both times. First time I understood I was involved in a rent/purchase but when I had paid the # of payments to own they kept billing me and threatening me with collection calls for not paying. It took a lot of wasted time and anger to straighten that out, but I was finally able to. When the machine quit and I needed one quickly, I went back and paid $722 upfront, which I understood to be the total purchase price. I wanted to outright purchase because I didn't trust them to bill me right, based on prior experience. Several months later they began billing my insurance company.l, I assumed to use my deductible. Ultimately, they said I owed another $180 on my rent/purchase. Despite telling me I had already bought it outright they said I'd signed a rental agree and owed the money. Well I, did in fact sign something that said the opposite of what I was being told. I paid them the $180, but feel ripped off and lied to. They assured me this was the end but I am fearful of yet more calls. If you wanna do business with a company that bills like Hotel California checks out, go to XMED. The hassles will never end. Worst experience I've had in years!

Lovely people to work with. From the phone discussion to the delivery (on a Saturday too!), they…read morewere polite, kind and took time to discuss everything with me. Very professional and caring. I would highly recommend to anyone needing equipment after foot surgery.

Fantastic customer service! I've rented through Knee Coaster twice now and would recommend them in…read morea heart beat. Personal service, same day delivery and competitive pricing for an awesome (practically brand new) scooter each time! HIGHLY RECOMMEND!

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

I love going to Super Value Pharmacy as they are not CVS or Walgreens!…read more The service is great and you are greeted when you walk in the door. Very helpful! They offer a much different assortment of medical care goods than other pharmacies. You can find all kinds of natural remedies, medical equipment, bandage and wound care along with products I have only seen online. I love wondering the isles to find the gems I did not know I needed. Their prices are that of most pharmacies. You should shop here if you have not shopped at Super Value Pharmacy in the past.

Saras was extremely helpful fitting my mother for compression hose for an upcoming overseas trip!…read moreThe customer service was amazing and their choices were also great! No need to buy online (and the fitting helps make sure you're getting the right size!). We will be back!