Bryan and Doug were great. Fixed my chair in short time and were very cordial and professional. I…read moredefinitely recommend them.

From the owner: Lifeway Mobility is an accessibility solutions company that provides a variety of stair lifts,…read morewheelchair ramps & lifts, home elevators, and bath safety solutions in greater Dallas-Fort Worth metro area and surronding areas in TX. Our trained and certified technicians professionally install all the solutions we provide, including service after installation. Our goal is to first understand the mobility needs of our customers and then to identify the best solution to meet those needs. We help residents with limited mobility stay safe in the home they love. Contact us today to schedule a free in-home or virtual consultation!

The customer service given by Robert today when he delivered mobility scooter was top tier. He…read morehandled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future.

I highly recommend this business for anyone looking for mobility equipment. The staff is very…read morefriendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices.

I have been a client for many years and they have seemed to perform. However, in light of a LOT of…read morenegative reviews, and me needing a new BIPAP machine, I decided to call them and ask what the issue was with all the negative reviews. The response was swift and sure. They hung up on me. Apparently they have no response. So, I have determined to select another provider. In terms of C/BIPAP, and other DME, it looks like they are all bad. Wish me luck. I'll need it.

Xmed Oxygen & Medical Equipment is an easy to use source for purchasing Recurring Medical…read moreSupplies. As a CPAP user I look for a company who understands my needs, keeps track of what I am ordering and proactively reaches out to remind me at a frequency and in a manner that helps me manage my needs . I can order on line or over the phone and they are reliable to ship in a timely fashion. They coordinate with my insurance to ensure coverage is compliant and at a competitive cost . I find this to be of great value helping me to conserve the time I would otherwise I spend doing so. I recommend them!

Best Drug store we've ever used. I will not select any…read moreMedicare Part D or Medicare Advantage plan that doesn't have them in-network or as a preferred drug store. It's family owned, and the same people have served as us for the last 8 years. They know us and we know them. They have a drive-thru window, and offer many services (even pet meds). They will also assist you in finding the best part D plans for the drugs you use. If you live in Grapevine you really need to check them out. The big chains just can't provide this type of personal service.

Been using Grapevine Drug since 2010 and it has always been a great experience! I now live in…read moreDallas and drive back to Grapevine for all my rx needs. They are awesome. Friendly , knowledgeable and always willing to help with any issues ....you won't be disappointed!

I have been trying to order supplies for my CPAP machine from this provider. I have been diagnosed…read morewith severe sleep apnea and without the proper CPAP equipment (that must be replaced fairly regularly) I wake up more than 35 times every hour. They have been totally unresponsive. I have called them 18 times over the past several weeks. On many occasions my calls have been disconnected after waiting on the line for more than 10 minutes. I was promised more than one week ago that my supplies would be sent and that they would call me to confirm/bill. I never received a call. Today I spent an hour on the phone with (after being disconnected 3 times) them and was finally told that my Doctor had not submitted the proper paperwork. I called my Doctor and his staff said that the proper paper work was submitted but that they would call and make sure that any discrepancies were resolved. I was promised they would call me after they spoke with my doctor. I called my doctor and was assured that the company had received all the proper paperwork. I waited more than 45 minutes for a return and then finally called them myself and received a recording that the office was closed. I am in a dire situation because my CPAP headgear was damaged and I desperately needed the replacement parts. My only recourse now is to purchase my supplies on the private market and pay the costs out of hand. This company is horrible and causing me a great deal of unecessary suffering.

I have rented/purchased two CPAP machines from X Med. they seem to be the provider my doctor…read moreprefers. I've had trouble with the billing both times. First time I understood I was involved in a rent/purchase but when I had paid the # of payments to own they kept billing me and threatening me with collection calls for not paying. It took a lot of wasted time and anger to straighten that out, but I was finally able to. When the machine quit and I needed one quickly, I went back and paid $722 upfront, which I understood to be the total purchase price. I wanted to outright purchase because I didn't trust them to bill me right, based on prior experience. Several months later they began billing my insurance company.l, I assumed to use my deductible. Ultimately, they said I owed another $180 on my rent/purchase. Despite telling me I had already bought it outright they said I'd signed a rental agree and owed the money. Well I, did in fact sign something that said the opposite of what I was being told. I paid them the $180, but feel ripped off and lied to. They assured me this was the end but I am fearful of yet more calls. If you wanna do business with a company that bills like Hotel California checks out, go to XMED. The hassles will never end. Worst experience I've had in years!

Lovely people to work with. From the phone discussion to the delivery (on a Saturday too!), they…read morewere polite, kind and took time to discuss everything with me. Very professional and caring. I would highly recommend to anyone needing equipment after foot surgery.

Fantastic customer service! I've rented through Knee Coaster twice now and would recommend them in…read morea heart beat. Personal service, same day delivery and competitive pricing for an awesome (practically brand new) scooter each time! HIGHLY RECOMMEND!

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.