This was my first encounter with this facility. The building is pretty large. When I pulled up I…read morewas not sure what entrance to use as there were about 4 entrances all around the building. I was just given an address and suite number but no directions on how to get there. I walked in the wrong side. I had to walk all the way around, and I was not finding the suite. Luckily I ran into a woman who asked me if I needed help. She directed me to where I needed to go. Once at the medical supply I was greeted by a nice office manager who set me up with my equipment. The process was simple and easy. It was all explained and I was able to leave with no issues.

This morning I had the Novasure procedure done at my OB/GYN office. This company was the provider…read moreof the medical equipment for that procedure as well as the provider of anesthesia services. Dr. Eric Cancemi was the anesthesiologist. Let me start off by saying that this group was phenomenal. They called me a few days prior to the procedure to give me some information and to go over the before/after care instructions and answered any questions I had. I wasn't home the first time they called, and when I realized that it was their office, it was after 8pm. I called back fully expecting to receive an answering machine, but the office manager personally answered my call. Very nice touch. Flash forward to this morning. They arrived about the same time I did. They let me pick my choice of fuzzy socks and blankie to keep me warm during the procedure and went over the procedure again. I felt NOTHING when the IV was administered and the whole procedure went by in an instant. The whole staff is incredible and given the opportunity, I WILL use this group again. -Elissa Ducar

Be very careful, because of Optima Anesthesiology we got one of those surprise gigantic bills that…read moreyou read about in the papers after my husbands back surgery They don't take blue cross, which the hospital knew was our insurance, and we got hit with the aforementioned bill. I learned in the process of dealing with this that you can confirm the name of the anesthesiologist and confirm them with your insurance's customer service group while filling out your paperwork for the surgery. I had no idea this kind of thing could happen and I assure you I will always check this out in the future. Please do the same.

From the moment I contacted them, I received excellent customer service with a quick turnaround…read more They made a house visit which saved me an unnecessary trip. The staff was extremely friendly, informative, and helpful throughout the procedure. I will absolutely recommend them and use them again!

I needed to have an EEG done as part of my annual physical to be medically cleared and licensed as…read morea professional combatant in Texas. Dr Diana Koutinas made my first EEG experience very pleasant. She talked me through the entire process and was very knowledgeable. The entire process took about an hour. I would recommend her to anyone who needs an EEG and will be using her services again in the future Thanks Dr. Koutinas

I rarely leave negative reviews, but my experience with this sleep clinic was frustrating enough…read morethat I feel others should be aware of it. I completed a sleep study at this clinic approximately a year ago. The technician who conducted the study was professional and courteous. During the study, I was fitted with several masks, and we determined that a nasal mask appeared to be the best option for me. Not long after the study, I received a call informing me that the sleep study had not been completed correctly and that I would need to return for another test. I was then told the repeat study would cost approximately $175. I was shocked by this. If the original study was not performed correctly, I did not understand why I would be expected to pay for a second study. When I questioned the charge, I explained that the mistake was not mine. After my concerns were raised, I was informed that the doctor had decided not to repeat the study after all. What made even less sense to me was that instead of performing a new sleep study, I was placed on a BiPAP machine. I struggled with the machine from the beginning and never felt that it was helping me. I was told that the machine could be monitored and adjusted remotely, yet I was later asked to bring the machine into the office for adjustments. To be fair, one staff member I dealt with during this process was very kind, professional, and respectful. She took the time to review my machine and make adjustments. I appreciated her efforts. However, I was charged additional fees for these visits and was told I would need to continue returning for further adjustments. As someone living on disability income and dealing with severe chronic pain, repeated office visits and recurring charges created a financial burden that was difficult to justify, especially when I had been told the machine could be adjusted remotely. The biggest concern I have is that I was told the original sleep study was not done correctly, yet I was never given the opportunity to have the study properly repeated before being placed on a BiPAP machine. To this day, I do not understand why a corrected sleep study was not performed. Another concern is that throughout this entire process, I never personally met with the doctor. Every interaction was through assistants or staff members. Unfortunately, after months of frustration, I stopped using the BiPAP because it did not appear to be helping me. I am now seeking another sleep specialist and discussing alternative treatment options with my primary care physician. My advice to anyone considering this clinic is to ask detailed questions about repeat testing, follow-up charges, equipment adjustments, insurance billing, and exactly how treatment decisions are made if there are problems with the original sleep study. This experience left me with more questions than answers, and I ultimately lost confidence in the care I received.

I had been getting terrible scores on my CPAP APP. I didn't believe I was opening my mouth…read more Bonita suggested several options. I finally tried the mouth tape. My scores are now 100% almost every night. Dr. Dennis and his staff are amazing. They are all experts and very knowledgeable about CPAP therapy. I wouldn't go anywhere else. They are the best. My husband and I have been seeing Dr. Dennis for 16 years. If you have sleep apnea or think you might, go see Dr. Dennis and his staff. You won't be disappointed.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

normally it's good to go here but this new Asian pharmacist is rude and curt on the phone. I told…read morehim I felt horrible and was getting out of bed to get these meds and I asked him when they would be ready. he told me an hour. so a little after an hour I went up there in my pajamas, looking and feeling terrible, nauseated and he told me to wait 15 min. That's not ok. if I did have to ask for a plastic bag to heave into while I waited, or if I wasn't really sick it would have been ok. NEVER going there again while he works there. the other person there the lady with short hair, was nice as usual. glad I didn't throw up in her

I normally don't review outside of restaurants but after some pretty horrible experiences at other…read morepharmacies, I feel like this place deserves some credit. The people are AWESOME and they have automatic refills so all you have to do is show up! I had no idea that this kind of positive experience was abnormal until I moved and had to deal with lost prescriptions, rude service, and an out-of-stock pharmacy. Make this your pharmacy and you won't be disappointed.