I was very impressed with this place. I needed a CPAP mask and they had so many options and the…read morestaff was super helpful and knowledgeable. Thank you!!

Specifically called for a product before arriving. They were great upon entering, very nice and…read moreupbeat. Told the young man what & why I needed the product. He looked at me me said this is it. After getting home I mixed the two products together. Let it sit as needed before injecting. While waiting I proceeded to read the instructions to determine how to store it. It states that this product is not for intravenous use. Which is what I was told twice. The offered to refund their product price of $1.25 cents which is as great but I am out of luck on $50+ that was spent on the other product. So I am just out of luck. It good thing I hadn't taken the injection. Who knows what would have happened. The only positive is everyone was really nice at the store.

I'm extremely disappointed with my experience. I placed an order on [02/02/2026], and tracking…read moreshows it was delivered, but I never received it. I contacted customer service multiple times and have not received a proper resolution or replacement. There has been a lack of communication and accountability regarding my missing order. As a paying customer, I expected better service and support in resolving this issue. I would not recommend ordering from this business unless they improve how they handle delivery disputes and customer concerns.

Automated phone service keeps on hanging up when you get to # 1 in the list which weirdly enough…read morealways takes 20 minutes. Attempted to call three times first time i was # 3 then second time i was # 7 then finally i was #4 . Each time I got to # 1 at 20 min and some odd seconds and it hung up

The staff is amazing they are so well stocked with all kinds of things for those who are in need of…read moreassistance due to age or health and there's no problem with returning within the 24 hours and it's really close in Bedford by Kroger shopping center on Harwood and Central I see the address is incorrect above

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

Years later the problems I had have not occurred anymore. Service is back to excellent levels. The…read morestaff is always friendly and go out of their way to ensure I'm in the know about any issues with my prescriptions. I drive out of my way to do business with this pharmacy in particular,

I'm so upset about changing the rating. I started taking a medication not quite 6 months ago…read more They told me they are out and won't be getting any of it back in due to backorder. My doctor still sends n the script to them then I have to transfer it. Last night I went to pick up a different prescription and the person who was behind me in line said hers is in the fridge and that she just loves that (medication name). I don't know why they would lie. I am a loyal customer and I am always appreciative. Why would they lie to me multiple times over 6 months? Now I don't trust them to have my best interest in mind when filling my prescriptions since they feel comfortable lying to me about it. Especially when they know what has happened since I had to stop taking that particular medication.

Doug was very knowledgeable and helpful. He identified and noted that the problem was solved.read more

Bryan and Doug were great. Fixed my chair in short time and were very cordial and professional. I…read moredefinitely recommend them.

Do NOT do business with this company. I was charged twice for a one-month equipment rental. Since…read morethen, I've made repeated attempts to resolve the issue by phone, email, text, fax, and even an in-person visit. Their voicemail was consistently full, and I never received a response from billing or management. Based on my experience, I cannot recommend this company.

From the owner: Allen Medical Equipment does more than deliver equipment. We coordinate the right product, delivery…read moretiming, professional installation and equipment instruction so everything is ready to use. We provide premium hospital beds, specialty mattresses, oxygen concentrators, patient lifts, wheelchairs, lift chairs and mobility scooters throughout North Texas. Purchase and rental options are available, with same-day, evening and 24-hour delivery availability for urgent hospital discharges, home recovery and travel needs.