My mother needed a new mobility scooter and they have helped me in the past with batteries. I…read morebrought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them!

I highly recommend this plano location for your mobility needs. I received the best service from…read moreTaylor. He was attentive, knowledgeable and very helpful. Taylor provided extra care and explanations regarding my scooter battery and additional steps for me to ensure longevity of my battery. I truly appreciated him taking the time to help me. Thank you Taylor and Scooters and More.

Needing to purchase a mobility van was the thing I dreaded the most. Then I met Kelly Woodward and…read moreKevin. I have never had such a marvelous experience especially in a difficult situation. They are the most caring and patient people and they hear everything you are saying...all of your concerns...all of your fears...all of your needs. And the service doesn't stop after you have made your purchase. These guys are "keepers" and I highly recommend them to anyone.

From the owner: From its humble beginnings, United Access has evolved into what it is today, an industry-leading…read moreprovider of wheelchair accessible vehicles, driving systems, mobility seats, handicap lifts, and other vehicle modifications. United Access has been in the wheelchair van industry for over 30 years. Accessible vans are our specialty. We are dedicated to providing the best service for all of your accessible transportation needs from our Plano, Texas location.

Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

We rented a Lift Chair from Hieline. After hip surgery my husband was unable to sit and stand from…read moreour sofa. The recliner gave him the mobility to stand up without assistance. The recliner looked new, was clean and in very good working condition. Delivery and pickup of the chair was outstanding. If we ever need equipment to buy or rent in the future Hieline will be our choice of companies to buy from. Patricia N.

We bought a wheel chair and we were completely satisfied. They explained everything and really…read moretried to find one that would work fo us. Very patient. Defintely where to go when buying a wheelchair. Jim R.

Great people. This is our go to supplier. They support what…read morethey sell, and know their products.

The people who work at this CVI are so so helpful. My husband recently had his hip replacement…read moresurgery. I needed bathing supplies, most importantly to give him a shower. The staff showed me several options. I had to be sure it would fit in the shower area. They were so helpful and we chose the perfect bench seat. It has worked out nicely. It's very light material, but rated for 300lbs, and comes apart easily. I'm able to manage it myself. We also purchased a bedside toilet. It ended up that my husband didn't need this, but returns are so easy. We never used it, and I kept the original receipt. The saleswoman helped me out to the car with my purchase in the rain. She had a huge umbrella. She was so supportive and very kind. I highly recommend this business.

Refused entrance, rude, condescending. If you don't want random customers showing up unannounced…read morewith the expectation of spending money in your shop then change your posted hours to "by appt only" your store is not open to the public. Your obviously some kind of elitist snob that treats some people with the best possible service while turning away and shaming others.

Love this place. Guy is knowledgeable and super helpful . Only scooter place we go. 9 years nowread more

I was so impressed with delivery and pick up speed and customer service throughout the whole rental…read moreprocess. Even when I had a minor issue they fixed it immediately even though it meant a long drive to replace a part. Thank you for making a difficult time in my life so much easier!

From the owner: We specialize in same-day medical equipment delivery and full in-home setup across North Texas…read more Our team handles everything before the patient arrives home — including hospital beds, oxygen, pressure relief mattresses, and mobility equipment. We’re available 24/7 and can complete full setups in one visit, often within hours. We also deliver directly to hotels for travelers needing oxygen, wheelchairs, or CPAP support. If you need equipment today, call now — we’re already delivering.

CAUTION to anyone using mobility equipment. Do NOT buy anything from MCS on Hedgecoxe in Plano!!!!…read more Nate, their Sales Manager, sold me one of their most expensive 200 lbs outdoor scooters. The Baja Wrangler by Pride with pneumatic tires that are harder to puncture. He was extremely attentive until I bought the $6,000+ scooter. Fast forward 2 years, I get a flat tire that can not be patched. I called Nate at MCS for almost a month, leaving messages asking for help. After a month,in desperation, I left a voice mailbox for every single person at the company. Not one person ever returned my call. They have the WORST customer service ever!!! Instead, call SPINLIFE. They are very large and offer excellent customer service and a great website online for ordering 24x7. SPINLIFE - the Official Pride Retailer https://www.spinlife.com ' pridemobility ' scooters

Nate and his team went above and beyond customer service! I called a few minutes before closing to…read moreaddress an issue with a broken power lift chair for my Mother who is in Assisted Living and depends totally on this chair! I did not purchase this chair from them was looking for repair options. It turns out that the chair was not repairable due to age and he took the time after hours to provide me with in stock options with pictures, specs, and pricing! We visited the store and selected a chair from the options he had provided. I was desperate to get it as quickly as possible and he did not disappoint! The chair was delivered with a courteous team the same day! If you are in need of mobility / health care items this is the place to go! You won't be disappointed!

I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.