CVI Medical was great. Scheduling delivery was easy and when promised. I got a Full Electric…read moreHospital Bed after surgery. It was operated by a hand control that elevated the head and leg section and adjusted the height of the overall bed as needed.

Great people. This is our go to supplier. They support what…read morethey sell, and know their products.

This place has absolutely everything one could need in medical supplies. Their assistance is above…read moreand beyond. I'm not exaggerating

My mother needed a new mobility scooter and they have helped me in the past with batteries. I…read morebrought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them!

This store sold a chair with bed bugs which caused a severe infestation in the home!…read more unfortunately, I was not aware of this at the time until I was told 2 years later.

The owners Debbie and Robbie are terrible people. Debbie will sweet talk to you all day long to buy…read moretheir equipment buy once you do they drop you like a hot potato if you have any problems at all. Won't call you back, won't let you return anything, etc.. I bought a $3175 Hospital bed from them for my dad. He had it for 13 days before he unexpectedly died. I called them immediately and asked if I could return the bed frame for a refund But would still buy the mattress because he slept on it for 13 days. I also offered to pay a 20% return fee. When Debbie finally called us back all she said was "No, all sales are final"! She had no compassion for the fact that my dad had just died, and didn't even say she was sorry for his passing or anything when we explained the situation. It was all about the sale for them and nothing about customer service at all. This is just a business for these people so if you order something and you have a problem with it, don't count on sending it back because "all sales are final". I guess you have to look at the fine print at the very bottom of the page. These people are sneaky and uncaring and just after your money. They also charged us for a sheet set we did not order nor receive.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

Wow!!! Cindy was phenomenal! I needed to rent a motor scooter for a 3 day convention in Irving…read more First time this was a seamless and fun transaction. Cindy (the owner) went to great lengths to make sure all my needs were covered. In addition, she arranged the delivery and pick up from my hotel without a glitch! She offered the personal and competent service that seems to have gone away these days. I can't recommend them enough.

Cindy is just great. Super friendly, very helpful, great set of people over there. My father had a…read moreterrible fall, broke a couple of bones so we were in desperate need of a wheelchair. Even showed us how to use it when we went to go pick it up. This company went way beyond what I expected. Highly recommend giving them a call.

Professional and kind. Pleasant…read more Great communication. Ready when they say, if not before. Excellent and timely compounding pharmacy.

I have worked with this pharmacy for several years. Each and every interaction handled by the…read morepharmacist and staff have been nothing short of amazing. Highly recommend. They have gone up and above my expectations.

CAUTION to anyone using mobility equipment. Do NOT buy anything from MCS on Hedgecoxe in Plano!!!!…read more Nate, their Sales Manager, sold me one of their most expensive 200 lbs outdoor scooters. The Baja Wrangler by Pride with pneumatic tires that are harder to puncture. He was extremely attentive until I bought the $6,000+ scooter. Fast forward 2 years, I get a flat tire that can not be patched. I called Nate at MCS for almost a month, leaving messages asking for help. After a month,in desperation, I left a voice mailbox for every single person at the company. Not one person ever returned my call. They have the WORST customer service ever!!! Instead, call SPINLIFE. They are very large and offer excellent customer service and a great website online for ordering 24x7. SPINLIFE - the Official Pride Retailer https://www.spinlife.com ' pridemobility ' scooters

Nate and his team went above and beyond customer service! I called a few minutes before closing to…read moreaddress an issue with a broken power lift chair for my Mother who is in Assisted Living and depends totally on this chair! I did not purchase this chair from them was looking for repair options. It turns out that the chair was not repairable due to age and he took the time after hours to provide me with in stock options with pictures, specs, and pricing! We visited the store and selected a chair from the options he had provided. I was desperate to get it as quickly as possible and he did not disappoint! The chair was delivered with a courteous team the same day! If you are in need of mobility / health care items this is the place to go! You won't be disappointed!

Not good service. Never shop there again. Limited supplies and when you buy what they have and it…read moredoesn't work they will not accept a return even if you didn't open the product.

Knowledgable and courteous staff who knew how to handle customers. Everyone does not want to order…read moresomething offline and not have a semblance of a shopping experience. They had others products I was interested in. I am happy to have such a resource in the area!