This place has absolutely everything one could need in medical supplies. Their assistance is above and beyond. I'm not exaggerating

My mother needed a new mobility scooter and they have helped me in the past with batteries. I brought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them! read more

I highly recommend this plano location for your mobility needs. I received the best service from Taylor. He was attentive, knowledgeable and very helpful. Taylor provided extra care and explanations regarding my scooter battery and additional steps for me to ensure longevity of my battery. I truly appreciated him taking the time to help me. Thank you Taylor and Scooters and More. read more

I got my frst electric wheelchair here and thought everything was great until I had had it for awhile and they called me and said I had to pay them more money because I did not buy my wheelchair I had only leased it. That is not what they told me when I got it. So at the very least they mislead me in the beginning. However, I think they lied to me because I paid quite a bit in the beginning in fact I paid 20% in the beginning which to me was paying for my wheelchair not leasing it. read more

I am a Convention Services Manager at a large Conference Hotel. My client ordered scooters to be delivered today. I was copied on the order. Although we had a miscommunication internally and thought they were not delivered, it turns out that they were delivered a day early! Tyler came by and ensured that they were delivered after we left a message, great service!! read more

DO NOT USE THIS COMPANY!!!! They will tell you that they will try to take care of you and then just get approval on whatever they want to sell you. If you call them on it they will lie some more. I talk to the insurance company, just to find out they lied to me and delivered a chair that was completely useless to me. When the chair had been sent in to be repaired for the second time in the three months that I had it.I called the Insurance company, and the rep called to try to get me the correct chair the office manager screamed and swore at the Insurance rep. The rep gave me a file number and told me to find a different provider. When Zach found out I called Blue cross he showed up to my house and I refused to accept the chair like BCBS told me too, He called the Police on me and dropped the chair in the middle of the street. Update 4/27/2020 What the response below fails to mention (unknown if intentional) is that over several phone conversations they were informed to void the invoice by the insurance company (BCBS-Health select phone recordings) It is not against the law to demand to have the proper equipment to leave my home. There is no Medicare order that confines Disabled people to their home. You are also wrong as to what BCBS-Health select will approved when their claims dept. stated that there is no reason that I should be required to downgrade from what I have had for years. As a side note . If two large men enter the home of a disabled person with full intent to intimidate and force their way, the Homeowner has full right to defend their home. You may have "helped Thousands in the DFW area" but how many were intimidated into what these guys want. The DME industry is the most fraud ravaged portion of the Medical industry because very few Disabled people say no they will not take substandard care for extravagant profit such as this "AVID Rehab Vector" model p323 that can be purchased retail for $3,499.50 but charge the Insurance companies $20,000! You want to know why your insurance and Taxes are so expensive look no farther DME Scooters and more and companies like them. read more

The staff is friendly and attentive to the customers. They repaired the brakes on a Rollator the same day I brought it in. They offer a good selection of scooters and lift chairs, in addition to other goods and services. I recommend this business to all! read more

My mom purchased a scooter here several years ago. It has been awesome. Moreover, the people IN the store are simply fantastic. I took Mom's scooter in this week because of some stop/go issues. Planning for the worst (having to buy a new scooter) but hoping for the best (repairable), I left it with the Katrina. Very pleasant! The very next day I spoke with Andy who told me that he was able to repair the scooter!! He even gave me an option regarding repairing the led lights for the battery panel. Thank you to all of you! It is a pleasure to do business with very honest and very pleasant people!!! :D :D :D read more

BUYER BEWARE! Don't use this place!!! I had been trying to get a wheelchair since December 18, 2018 when my husband originally dropped off my prescription at DME. When I purchased my first chair from DME, I had no problems whatsoever. Everything was handled professionally, therefore that is why I went back to DME again, expecting the same type of service. I explained that I wanted the exact same wheelchair again. One of the employees called me back and said that it would cost $13,000 for the chair. I told her that we found the same chair online starting at $2,500 and I didn't need all of the extra bells and whistles. I'm not sure why she told me that it would cost 5 times that amount??? I don't know if they changed management or what but this time it was a total nightmare, due to their lack of COMMUNICATION! I had to start a journal because of all the problems that they created. Therefore, I'm going to provide dates of the timeline that it took trying to get my wheelchair. DME's response wants you to think that it took only a couple of months, but that is a bold face lie! I called on 1/7/19 for an update to see if everything was sent out and was told that nothing had been submitted yet. She said when it does get submitted it will take 4 weeks. Again, they didn't submit my paperwork right away, so over 6 weeks later on 2/26/19 I received a denial letter from my insurance. I notified DME on 2/27/19 to see what we need to do in order to appeal the decision as the denial only noted two items that needed more detail. I was told that they needed more paperwork from my doctor, so I saw my doctor on 3/5/19 and she said that she would re-send it to DME again. I waited a few weeks and called my insurance on 4/9/19 to see where the appeal process was at and I was told that DME NEVER submitted ANY paperwork to appeal the denial on my behalf. I called my doctor, who told me that they DID send the paperwork back to DME the same day when I saw the doctor on 3/5/19. I also left a VM for the manager at DME on this day as well because it seems like the lady working at DME doesn't know what she is doing. She tells me one thing and then doesn't do anything. And yet again, I still never received a response from DME. On 5/9/19, I spoke with my insurance, who told me exactly what the doctor needs to write in his letter. I explained that I'm not asking for something different. I want the exact same wheelchair that was approved six years ago and was originally purchased at DME. I saw my doctor on 5/20/19 and explained everything to him. He then faxed his information over to DME. Here we are 5 months later after we initially dropped off my prescription and 2 months later after the appeal was supposed to have been submitted. My husband went to DME at the beginning of June to see why it's taking so long to submit the appeal paperwork. He was told that they needed to submit paperwork for an E1220 wheelchair instead. On 6/14/19, I called DME and spoke with Andy. I explained all of the problems that we've had with his company trying to get this appealed and because they took too long, I have to start the process to request a wheelchair all over again now. He agreed that it was not handled properly and that either him or his associate will call me back the following week. On 6/25/19, I was told by Andy that all of the paperwork was faxed to my insurance to see if we can get approved for an E1220. I tried to explain to him that I already spoke with the clinical intake team and they told me exactly what needs to be noted to get this approved once and for all. He said that someone would call me back. No one called me back in two days as promised, so I had to call Andy again on 7/1/19 to ensure that everything was done and he said that he was now waiting for my doctor to sign off on the wheelchair material before they could submit it to the insurance??? He told me on 6/25 that the information was already faxed over to my insurance??? This is just another example of how they don't know how to communicate with their customers, telling them one thing and doing nothing. It is now over 6 months later and still no Wheelchair!!! I did everything possible on my end to ensure that they had all of the information that was needed but they just sat on it. Had they handled this properly the first time it would have never of gotten to this point. I had no idea that by bringing my business back to them, things would be so messed up. That is why I DO NOT recommend this company. After 9 months of trying to get my chair, I went to a more reputable company instead. They were totally professional and I was able to get my paperwork processed within 2 weeks and EVERYTHING was approved. I now have my brand new wheelchair. DME doesn't know how to treat a customer, let alone a previous customer, so don't waste your time with this place. They ARE not worth the HASSLE! read more

If you have any kind of mobility problems, then this is the definite place to get your mobility enhancement/improvement products from. I will only shop at this place, because of the caring and compassionate people that are employed by this company. Their shared goal is to see to it that the improved quality of life of their customers is first and foremost in every single thing that they do. I'm not sure if I'm allowed to mention names in this review, but trust me you'll never forget them once you meet them. They are that phenomenal. They guarantee all of their mobility products, and even offer complimentary repairs to ensure the full operational capacity of their merchandise. This gives the person the utmost of peace of mind, because most mobility stores like this don't even offer such a service. Scooters and More accepts most private insurance plans, including medicare and medicaid. They will let you know your upfront costs (if any), so there are no surprises on your end. This store is different in that they don't try those "high pressure" sales tactics on you. Instead they view their role to help a customer in every way possible, and thoroughly educate them on their products and one that will be a benefit to their own life. Scooters and More sells a wide array of products and merchandise to make a person's life easier, and to enhance their overall quality of life. They have power and manual wheelchairs, scooters, vehicle lifts, rolators, canes, walkers, crutches, and lift chairs, and much more. In addition to their mobility products they have bath aids available as well. This store has a wealth of information to help improve your well being and overall quality of life. A staff member can equip you with this helpful information when you visit in person, inquire over the phone or online. If you're not in the market to purchase mobility equipment, they offer rentals at a very reasonable price. The staff at Scooters and More view their positions with this company, as more than just a job you go to every day. They are passionate and highly dedicated people who truly care about each and every customer they serve. You'll see that the moment you set foot into their doors of business. They treat everyone with the utmost in dignity and respect. They get my highest recommendation, and it's the only place I'll shop for my mobility products. I have Multiple Sclerosis and need a rolator to help me with my ataxia. I could write a book on this company, but I think the reader will get the gist of what I'm saying. For me they are an absolute godsend! read more

Great service from Andy, will recommend to friends as someone who gives a fair deal and knows his stuff.