Dallas Mobility Scooter Rentals has great customer service- once I reserved a scooter I received…read moreemail and text confirming reservation and afterwards received text when the scooter was delivered and picked up. IMy husband was happy with the scooter; rental price was reasonable. If I come back to Dallas, I definitely will use them again.

Excellent service. Trustworthy and Reliable. I rented a scooter and it was wonderful.read more

This store sold a chair with bed bugs which caused a severe infestation in the home!…read more unfortunately, I was not aware of this at the time until I was told 2 years later.

The owners Debbie and Robbie are terrible people. Debbie will sweet talk to you all day long to buy…read moretheir equipment buy once you do they drop you like a hot potato if you have any problems at all. Won't call you back, won't let you return anything, etc.. I bought a $3175 Hospital bed from them for my dad. He had it for 13 days before he unexpectedly died. I called them immediately and asked if I could return the bed frame for a refund But would still buy the mattress because he slept on it for 13 days. I also offered to pay a 20% return fee. When Debbie finally called us back all she said was "No, all sales are final"! She had no compassion for the fact that my dad had just died, and didn't even say she was sorry for his passing or anything when we explained the situation. It was all about the sale for them and nothing about customer service at all. This is just a business for these people so if you order something and you have a problem with it, don't count on sending it back because "all sales are final". I guess you have to look at the fine print at the very bottom of the page. These people are sneaky and uncaring and just after your money. They also charged us for a sheet set we did not order nor receive.

Not good service. Never shop there again. Limited supplies and when you buy what they have and it…read moredoesn't work they will not accept a return even if you didn't open the product.

Knowledgable and courteous staff who knew how to handle customers. Everyone does not want to order…read moresomething offline and not have a semblance of a shopping experience. They had others products I was interested in. I am happy to have such a resource in the area!

Amazing company!…read more My uncle is a 100% disabled vet with parkinsons and needs around the clock support. I was out of town and could not reach my uncle when he needed a battery. Mr Gates personally acted quick to assist my uncle and gave me great peace of mind knowing that my uncle was in great hands. I can't express how grateful I am to have found this amazing company! Thank you all so much!

Hello. Mr Gates. Was Heaven Sent…read more Great people. Served my mother on July 4th And my family will forever be indebted you Sir..People ​​​​​​​​​that will hold you down in the CLUTCH! OH My​​​​. Shout to Gates Medical..​

Wow!!! Cindy was phenomenal! I needed to rent a motor scooter for a 3 day convention in Irving…read more First time this was a seamless and fun transaction. Cindy (the owner) went to great lengths to make sure all my needs were covered. In addition, she arranged the delivery and pick up from my hotel without a glitch! She offered the personal and competent service that seems to have gone away these days. I can't recommend them enough.

Cindy is just great. Super friendly, very helpful, great set of people over there. My father had a…read moreterrible fall, broke a couple of bones so we were in desperate need of a wheelchair. Even showed us how to use it when we went to go pick it up. This company went way beyond what I expected. Highly recommend giving them a call.

This place has absolutely everything one could need in medical supplies. Their assistance is above…read moreand beyond. I'm not exaggerating

My mother needed a new mobility scooter and they have helped me in the past with batteries. I…read morebrought my mother in and they worked with her to get a scooter she liked. They were very patient and showed her a 0 turn 4 wheel scooter that fit her perfectly! They taught her how to use the new scooter and loaded it in my car. I highly recommend them!

Needing to purchase a mobility van was the thing I dreaded the most. Then I met Kelly Woodward and…read moreKevin. I have never had such a marvelous experience especially in a difficult situation. They are the most caring and patient people and they hear everything you are saying...all of your concerns...all of your fears...all of your needs. And the service doesn't stop after you have made your purchase. These guys are "keepers" and I highly recommend them to anyone.

When I first walked into NTS, I was immediately impressed by the entire fleet -- every vehicle was…read morespotless, in excellent condition, and exactly as described. David was absolutely wonderful to work with. He was knowledgeable, compassionate, and incredibly patient with me during a time that felt overwhelming. He said something that really stuck with me: "Nobody would buy a mobility van if they didn't need it." That simple statement showed me how much he truly understands and cares about the people he helps. Thank you, David, for your kindness, empathy, and professionalism. I highly recommend David @ NTS to anyone in need of a reliable and understanding mobility van specialist!

David is a charm; how he treats his customers says it all. He accommodated me when I had a last…read moreminute cancellation and sprung it on him for visit to look at a couple vans. David is thorough and extremely knowledgeable but NEVER the pushy car salesman. He's kind and empathetic and respects what caregivers, like myself, are going through. His fleet is impeccable; clean and well maintained. I laid down on the spot where the wheelchair would be to reference how spacious the van is (full disclosure, I looked at a couple private sellers' vans and honestly didn't want to touch the seats). If you're reading this review, you're probably looking for a handicapped van so give David a call; you're welcome!