What began as a really great experience has now ended in wasted time and a search that starts over when I don't have time for it to start over. I test drove a van a few minutes after another lady did. This van was the only one that met all my needs and I was ready to sign or whatever I needed to do as soon as I got done test driving it. The lady even said that I could move forward because I had all of my finances in order. I filled out paperwork, gave them my banks info for financing etc, agreed to come back tomorrow to pick up. So now I'm half way home, in tears, because the lady changed her mind and he is now going to sell it to her. I understand that it's a difficult situation but I had my mind made up from the jump and told the lady, if you're going to buy it, please tell me now so I can move on, she said no, go ahead you have your finances in order. David was there when she said that so that's when I went inside and was ready to close the deal. I cannot imagine calling someone who has already given everything to close the deal and tell them you're giving it to someone else. He literally called and acted like it was no big deal. So thanks for nothing but wasted time and high hopes that are now ruined because I needed this van urgently as they are hard to come by that meet all of someone's needs. I will absolutely not recommend this business to anyone who can go back on a deal so easily with no remorse.
P.S. Because the owner has fabricated a narrative that I was in a hurry and needed to leave and somehow that excuses his bad behavior- I was never in a hurry. I picked the van that met all of my needs, David had all information to make a PO to send to my bank and I LEFT BECAUSE WE MADE A DEAL. I did not leave because I had to. I took the day off to handle this matter so I literally had ALL DAY. Not only do they not honor deals, they fabricate narratives to make themselves look better. Would love to be able to give zero stars because that's what they truly deserve. Also, the lady had no contingency at the end of her statement. "You go ahead because you have your finances in order" FULL STOP. read more