5/5 stars! Hands down the absolute best car-buying experience we've ever had!…read more We recently bought a 2026 BMW 430i from Sewell BMW of Grapevine, and the whole process was seamless from start to finish. Big shoutout to our salesperson, Taylor Juden--she was phenomenal. Super warm, zero pressure, and completely transparent every step of the way. She listened to exactly what we needed and handled every single detail smoothly. If you're looking for a stress-free, efficient way to buy a car, go see Taylor. We couldn't be happier with our new 430i!

Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny

This place is amazing. I don't know if I can say enough about it…read more My parents went through Smart Auto Leasing for their Chrysler Pacifica, and after their experience, I knew I wanted to go through them for my next car I called Kent on a Friday morning after my 2005 Kia Sorento was on its last leg in hopes to start the process. I gave him all my information and what I was looking for. My heart has always belonged to crossovers/SUVs so he said he would find something for me within a couple days. He calls me the NEXT DAY with 3 options to choose from - wow! He told me to take my time and if I needed anything to call him, and he gave me his personal number. Smart Auto Leasing then calls me on Monday to see what I was feeling after thinking on it for a weekend. Kent said he would bring me whatever I was wanting by for a test drive while he picked up my car to take to their mechanic, and let's me keep the car for two days! Tuesday, I get all my things in order to visit Kent back at the office to finalize the car, and he is so thorough and makes sure I understand completely what is going on and what the process is. He was so supportive and helpful through the entire process! There was no pressuring or anxiety about this, which I was terrified would happen. Kent was able to find me exactly what I was wanting and then some AND keep it in my budget!!! I can't thank this man enough! So after just 4 days since my initial contact with Kent, I am now driving around a beautiful, black with charcoal interior 2017.5 Nissan Rogue S LX and have payments in my budget! As a college student, this experience was so simple and easy, yet I wasn't talked over or made to feel stupid for asking questions. There was mutual respect and understanding through the whole process. I genuinely recommend Smart Auto Leasing if you're looking to lease/buy a new car! And ask for Kent Booze, he's great!

The thing I hate about dealing with car dealerships or salesmen is that they'll sometimes go out of…read moretheir way to spin the "we aren't like other dealerships" storyline, then do exactly what all the other dealerships do. Smart Auto Leasing feels just about the same, despite their claims to the contrary. The first clue should have been that all the pre-auction off-lease inventory on their website is listed as "please call for price." In other words, "we want to chat a bit so we can ask a bunch of questions and then come up with a price to give you." So I did the deed: called in expecting to get jerked around talking to a salesman. I was hoping they'd just give me a price so I knew whether it was worth considering or not. I was feeling a little chatty on my drive to work, so I mentioned that it was for my wife, and that we had been working on buying this same car form another dealership but that the dealership pulled some shady stuff at the last minute and we backed out. Not surprisingly, the data mining began, with the salesman trying to learn as much as he could about me to figure out how to go about selling me one of their cars. Here are the questions he asked me up front: * My name * My phone number * My email address * My wife's name * What kind of car she drives * What kind of car I drive * The price of the car we were going to buy at the other dealership I understand all of that: it's a perfectly effective way to sell a car. But guess what I never got from him? A price for the car we were interested in. He needed to go do some research and get back to me with a price. He was also very direct in letting me know up front that they are also a FINANCING COMPANY and that if I buy my car from them in cash instead of financing, there is an additional $595 fee. Who does that?? "Fine," I said, "I'll just think of this as adding $600 to the price of any car you tell me." I made one and only one request of them at that point: to please email me the car information rather than calling me, since I would be in and out of meetings all day and would like to be able to get the information quickly without taking more time on the phone. Sure enough, an hour later, I was in a meeting and missed a call from them. So I sent another note using their contact form again asking to have the information emailed: I missed another call from them shortly after that. So I called back and left a message AGAIN on the salesman's direct line asking them to please just email it to me. It's now 5 hours later and although they've got all my information, I've got absolutely nothing from them. In short, seems like just another sales operation trying to move cars. EDIT: I called them at the end of the day and spoke with someone else who had no qualms about telling me the vehicle price over the phone without trying to learn my entire life's story. It was more expensive than comparable vehicles I've seen at traditional dealerships so I don't think I'm so interested.

These people at Norm Reeves are really good. Especially the body shop. We were well taken care of.read more

be careful with promises from service mgr or his boss. They will fail you at any cost. Their…read morecustomer service is horrible. Took my vehicle for recall and came home with more vehicle problems then I went in with.

Dawn Betrus is an amazing salesperson! She made my new Lexus purchase easy, smooth, and…read morestress-free. Everything was ready when I arrived, and we were in and out of Sewell Lexus Dallas in about an hour. She was professional, friendly, and truly cared about making the experience great. I highly recommend Dawn to anyone looking to buy a Lexus!

We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

I heard about Dallas Lease Returns from a friend of mine and I went there to look for a car. I met…read morewith Yulian and I could tell that he didn't just want to sell me a car, he really wanted to get to know me. I could tell that he truly cared about my needs and wants and did his best find the ideal car for me. I haven't currently bought anything from Dallas Lease Returns because we are still in the searching process. I know that with Yulian's help I'm going to walk away a 100% satisfied customer.

After retiring from the military and moving to Texas I was ready to buy my dream car but knew…read morenothing about the process, it's scary but Yulian made sure that every question was answered and all my worries were put at ease! I haven't bought anything from Dallas Lease Returns yet, but I know that with Yulian's help I'm going to walk away with my dream car soon!!

I've bought 2 trucks from here in the past 7 months. Like I told Edwin (the owner) when I find a…read morebusiness I like, I stick with them! Even if they don't have what you want on the lot, give them a couple days notice and they'll find it for you!

I bought my Honda here and they honestly have the best service for buying a car! They are very nice…read moreand freindly. I recommened anyone that needs a vehicle to check this place out!!

I recently purchased a used Outlander from Lewisville Mitsubishi, and it was truly the best car…read morebuying experience I've ever had. From start to finish, the team was professional, straightforward, and respectful of my time. There was no pressure, no games, just honest communication and a genuine willingness to help me find the right vehicle. The entire process was smooth, transparent, and surprisingly enjoyable. If you're looking for a dealership that treats customers the right way, I highly recommend Lewisville Mitsubishi. I couldn't be happier with my Outlander and the experience overall.

Although the purchase process of my Mitsubishi went pretty well and straightforward and I like the…read morecar, I've found that the interior plastic trim items are total junk. I got so tired of trying to put them back on, I started putting them in a box and now I've got about 8 or 10 pieces of random useless plastic items in a box. When I asked about having them replaced, I was told that they weren't included in the warranty. I don't get that. They are NOT wear items, like tires. And the service department has performed more poorly than any other dealership I've ever worked with, unless it is something super routine, like an oil change. Unfortunately, that doesn't bode well for future purchases of a Mitsubishi, at least here.

I had the pleasure of dealing with Teiryn Fields and Porsche Grapevine…read more They were professional, fair and did their jobs with efficiency - what you would expect when you purchase a 200K car. I also had a trade in, which they promptly offered a very fair price. They just wanted to put the deal together, which made things very easy. Lastly, I've purchased cars out of state and had nightmares when it came down to vehicle registration - Porsche Grapevine did the entire process very efficiently. Good job and fair practice. Highly recommended.

BUYERS BEWARE! I do not think this is a reputable dealer. I put a deposit on a truck that I found…read moreout was too big for my drive way and garage. Called the salesman first thing the next morning and explained this and he said his director would hold $1000 of my deposit. I made an honest mistake and informed them as soon as I could. I would recommend that NO ONE deals with them. I sure won't