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    Addison AutoPlex

    2.3 (28 reviews)
    Closed Closed
    Updated 2 weeks ago

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    Justin N.

    Applied for a Mercedes Benz on their lot because of all of the reviews I've seen people leaving and unfortunately I got the opposite treatment then the raving customers. They did not reach out to me after I showed so much effort in coming to get this car and I had to make all the calls to get in touch. Told me they'd let me know what my options were yesterday and it's been over 24 hours no response. Save yourself some time and go to the big name dealer for your vehicle. Nothing after replying to their email, texting and calling.

    The car had apparently been sold within 30 mins. And Ameera couldn't have let my husband know when he said he was on his way?
    Alexis S.

    Avoid this place if possible. Inconsiderate, unreliable and unprofessional. My husband had been texting back and forth with a salesperson, he let them know when he was on the way and once he arrived (cashiers check in hand) she replies saying it just sold. Over an hour drive to have someone waste our time and be completely inconsiderate.

    PLEASE SAFE YOURSELF FROM THE MISERY AND SAVE YOURSELF THE MONEY!!! DO NOT BUY A CAR FROM HERE!! THEY ARE TERRIBLE!! This is the worst car dealership I've ever been to, my fiancé bought me a car in April not even a month of us having the car, the car had issues. We had to keep taking the car back-and-forth to the point where they kept the car for a full month and Mercedes had given me rentals. Eventually, the transmission blew completely out in the cost of it was $14,000, when the car itself was already $19,000. So now we are out of a car after we just bought it and didn't even have it for six months. Thank God he had gap insurance on it but he was still out of $6000 he put towards that car. We are just now getting the gap insurance check TODAY!!! (September 20th) that was supposed to be $3000 but instead, we're getting $2300. Not only did they sell us a LEMON, but we were short on the refund check and received it after 90+ days. This dealership does not care about you. They are just trying to sell you a car, after they sell you a car trust me they will not give a fuck about you. They won't answer your calls and if they do, they will lie and say that they'll calling you back and you won't hear from them until you reach back out and harass them. This dealership is by far the worst Dealership they have the worst customer service the people in the office answer the phones are extremely rude and extremely short with you and aren't empathetic about anyone. I don't know how they have a four star rating on Google, but it's a damn lie and I'm telling you please BEWARE!!! After my fiancé had already bought a car from them, he was in their office one day and seen a woman crying telling him not to buy cars from them (after he didn't already bought it) because she was so in distressed because her car kept having issues and she kept having to get her car serviced but NEVER FULLY FIXED. These people are making lives worse than what it already is in this terrible economy. Please again save yourself the misery. After these people show you a car they do not care about you and if you read this review and still proceeded to buy from them, you will see what I mean afterwards!!! I hope whoever is reading has a blessed day!

    Motor in great condition!
    Christy A.

    We could not be happier with the service we received from Nasouh at Addison Autoplex. Buying a car can be extremely stressful; You want quality and safety without a huge price tag. Nasouh helped us make a great informed decision, was patient with our many questions, and made the paperwork super easy to understand. He even helped us ship it where we needed it to go. Thank you! I will definitely be buying from them again!

    The bed is rusted not attached to the frame of the truck it's a BIG HAZARD!!

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    4 months ago

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    10 months ago

    Just rude and trashy dealership . Will try to sell you a car you aren't even interested in it's sad .

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    3 years ago

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    4 years ago

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    Nassouh E.

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    Lord of the Rings

    (87 reviews)

    North Dallas

    Recently had my water pump go out on my Q5. Unfortunately my warranty expired so this one cost me…read moreout of pocket. I called and spoke with Bob who happens to be the owner, he had me run the car by and looked at it and saw immediately what my issue was. Bob booked me an appointment to come by and drop my car off so he and his team could do the repairs. I dropped car off the night before and it was ready by next day as promised. What I liked about Bob was that he is very transparent with his pricing and even showed me the old water pump that he pulled out of my car! It was neat to see the proof of the work (not that I doubted him for a moment) but the transparency is very much appreciated. The cost was more than fair for my water pump and actually ended up only being 500 more than a girlfriend of mines Camry. Thank you Bob for taking care of me and getting me back on the road! I definitely would recommend LOTR for any Audi and VW repair! I will definitely return in the future if something else goes wrong. My car is driving like it's brand new again! Brad

    Bob Mullen is a national treasure. Where else can you take your daughter's car to get honest and…read morestraightforward advice? I dropped the car off with a request to let me know what all it needed. I braced for new brakes, fluids, and some additional work. I would not have been surprised to have that. I expected brakes at the minimum. Instead I got we topped off fluids and changed the oil. So, why would I say he is a national treasure? Because he went out to car with my daughter and me and spent a lot of time with a thorough walk through about the reason not to let gas get low in car, how to check oil, check tire pressure, and change the windshield wipers. I had shown all of this in the past but this time she said to me, I shouldn't let my gas get low, should I? And that saves us over $2,000. So, Bob, thank you so much for being so kind.

    Addison AutoPlex - usedcardealers - Updated May 2026

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