I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

!!! DO NOT TRUST THIS DEALERSHIP !!!…read more They sell vehicles with serious, undisclosed mechanical problems. I purchased my vehicle on October 6, 2025, and in less than three months I discovered major problems. There is a gasket leak at the back of the engine, with oil dripping all over the bottom of the vehicle. This is severe negligence and clearly shows the vehicle was either poorly inspected or knowingly sold with defects. These are not wear-and-tear issues -- they are serious engine problems that should never happen so soon after purchase. This experience has been stressful, expensive, and unacceptable. I would strongly advise anyone to stay away unless you want to deal with costly repairs right after buying a car.

Amazing guys, always having the best cars. Definitely coming…read moreback again!! Customer service is great. Randy and Jerry were very helpful and made the process pretty smooth!

When I first walked into NTS, I was immediately impressed by the entire fleet -- every vehicle was…read morespotless, in excellent condition, and exactly as described. David was absolutely wonderful to work with. He was knowledgeable, compassionate, and incredibly patient with me during a time that felt overwhelming. He said something that really stuck with me: "Nobody would buy a mobility van if they didn't need it." That simple statement showed me how much he truly understands and cares about the people he helps. Thank you, David, for your kindness, empathy, and professionalism. I highly recommend David @ NTS to anyone in need of a reliable and understanding mobility van specialist!

What began as a really great experience has now ended in wasted time and a search that starts over…read morewhen I don't have time for it to start over. I test drove a van a few minutes after another lady did. This van was the only one that met all my needs and I was ready to sign or whatever I needed to do as soon as I got done test driving it. The lady even said that I could move forward because I had all of my finances in order. I filled out paperwork, gave them my banks info for financing etc, agreed to come back tomorrow to pick up. So now I'm half way home, in tears, because the lady changed her mind and he is now going to sell it to her. I understand that it's a difficult situation but I had my mind made up from the jump and told the lady, if you're going to buy it, please tell me now so I can move on, she said no, go ahead you have your finances in order. David was there when she said that so that's when I went inside and was ready to close the deal. I cannot imagine calling someone who has already given everything to close the deal and tell them you're giving it to someone else. He literally called and acted like it was no big deal. So thanks for nothing but wasted time and high hopes that are now ruined because I needed this van urgently as they are hard to come by that meet all of someone's needs. I will absolutely not recommend this business to anyone who can go back on a deal so easily with no remorse. P.S. Because the owner has fabricated a narrative that I was in a hurry and needed to leave and somehow that excuses his bad behavior- I was never in a hurry. I picked the van that met all of my needs, David had all information to make a PO to send to my bank and I LEFT BECAUSE WE MADE A DEAL. I did not leave because I had to. I took the day off to handle this matter so I literally had ALL DAY. Not only do they not honor deals, they fabricate narratives to make themselves look better. Would love to be able to give zero stars because that's what they truly deserve. Also, the lady had no contingency at the end of her statement. "You go ahead because you have your finances in order" FULL STOP.

I walked into the Irving Branch CUTX. I was disturbed…read moreregarding being unable to locate my debit card. I was able to walk directly into Mr. Marcel's office n he checked my account for recent transactions. I was frantic, however, he stayed calm n professional. By talking with him thru.. I realized, it was probably on my desk @ home. I truly appreciate him spontaneous assistance. I've been a member of CUTX for 20 + years. THANK YOU Mr. Marcel!!

This branch is amazing always good customer service. The people are amazing and work very hard to…read morekeep your business.

God sent me his way, I was looking for a month and I was drawn to his website. What a great guy,…read morehonest and overall honest guy you would want as a friend. Indeed once you buy a vehicle your in his family. I purchased a truck that he rebuilt, and had a salvage title. He sent me the pics before and after, his work is amazing I had no hesitation purchasing this truck (I didn't need to take a test drive I knew he did it right) and love it. Closings are often long, Reza has it done, in and out no waiting that you get at the dealerships. Before I left he wanted to make sure I was ok and we checked the lights, what dealership does that. I have no trouble personally recommending Reza and his dealership, if you want a great vehicle at a great/fair price call Reza. My daughter is going to need a new car this fall and all I will have to do is call Reza. You are family now!

I love my Hyundai. I'm 87 and more than a little stressed after an accident to my other car. Reza…read morewas a wonder, kind, honest to the core and such a pleasure to work with. 2009 Santa Fe was clean as a pin, great price, low milage, and in perfect shape. This man knows how to purchase cars and how to sell them. I will give his name to anyone who is looking for a used car. How nice to work with a true gentleman.

They don't do business straight up. Was trying to get a Porsche which needed work and they wouldn't…read morebudge below market value. Deceiving pictures and then they lie and tell me it's not for sale so they don't have to deal with me. They lost a good customer.

Well it's now 2026 and I finally traded in our 2022 Niro Hybrid for a 2026 Sportage Hybrid and I…read morereally thought things would go real easy and honest and upfront as getting my Niro serviced at this dealership, also I thought things would be like how they advertised on TV. Let me start from the beginning so you all don't miss a thing. Clay Cooley's Sales personnel are great especially our salesperson ( Braydon Sorensen). He is well educated in about everything Kia for one thing, which is always nice so you get to hear about all the extras about the vehicles. Although we didn't really get to know the sales management, they to appeared to be on par just as Mr. Sorensen was. So sales department is top notch and conducted themselves just as the service department has always treated us. Absolutely no complaints about the sales department. Now we get to the finance department and one Mr. Marcel Yanto. In a 1 to 10 rating 10 being the worst, he rates up around 20. He conducts business like how a con man plays the three shell game (slide of hand). It starts with this extremely long wait just to get in to see him. Now I know a little about this routine, it is designed to get you feeling the need to hurry and get this over with cause your so tired of waiting. It is done so the customer won't dwell on having to see and read everything before they sign it. It gives the finance people a chance to slide things by without ever showing the customer what they are actually signing. Now having everything done electronically also sets up the customer for more slide of hand stuff. If you ever done any signing of documents electronically you know you have to get your signature added to the electronic document before you start actually using it to sign the documents, and this is what we thought we were doing only to find out we were actually signing documents without ever seeing them. He was having us sign documents without actually showing us the complete documents stating that he would fill out most of them later after we were all done in so not to keep us waiting there any longer then needed. We were real fools for trusting him to do the right thing, and because of the rest of the dealership has always been so upfront and honest with us Mr. Yanto took us for thousands of dollars. And their Family Guarantee is only good if you can actually get a hold of anyone to help you. We got so fixated on canceling Ally VSC and Ally Maintenance (it costed $5100.00), we never got around to even looking at all the documents we had signed blindly. To start with we didn't get a copy of all the documents we signed, all we got were the Vehicle Buyers order and the Ally paper work along with a bunch of paper work stating our rights and stuff like that. No copies of any of the power of attorney stuff (there were like three as I remember being told we had signed that he would fill out later again to save us time. Also although almost everyone thanked me for my service to the country it was never added to the deal for an extra $500.00 off the price of the vehicle as it states in the about Clay Cooley paper work. We never got the window sticker like you almost always are offered it, and I know why now. Because of the Cooley advertisement of paying what's on the sticker and adds stating of so much off the sticker price. I saw the window sticker for the Sportage we purchased and it said including freight and handling it was just over 34 thousand, but when I see the price on the "Vehicle Buyer's Order " it stated it was in the 36 thousand neighborhood including freight and handling. So right there is $2500.00 in the slid of hand game. Final thoughts is I can't trust anything this dealership does and if at all possible I will never ever even drive my vehicle on any of their car lots ever again. I realize the mistakes I made in trusting that this Clay Cooley Dealership would conduct business as they say they do, and I should have demanded to see the documents we were signing. For this I guess it's on me and they owe me nothing, but keep in mind this is most definitely a "Buyer Beware Dealership" and is not to be trusted to do the right thing, it's on you. See them first, see them last, but do not let your guard down. Good Luck.

I would like to give and update as I feel my last review I was WAY too premature on writing and…read morejust haven't wanted to even re open this book until my latest visit at Clay Cooley Kia. Where does one begin when speaking about the Clay Cooley Kia? Well let's rewind to April 2024. I took my 2021 Kia telluride in for 80k maintenance and after paying over $1200 fully off my card same day for work done my fate was sealed. They did work on my breaks, alignment and spark plugs and then recalls. 1 was for a sensor under the hood and other was drive shaft. After getting my car back it was riding rough and I mean ROUGH. So I took it back and after MULTIPLE TIMES BACK TO THE DEALERSHIP their "iPad" technicians "couldn't find anything wrong" I paid a insane amount of money trying to fix my car at this dealership. My card not once declined and I even was forced to take out a loan to get the final attempted fix which was to replace the throttle body, which even then I was back and forth to recalibrate it or whatever tinkering they felt like doing that day. In all I was in and out of rental cars for 3 yes 3 months and even had to take a small sedan of theirs to Houston for a close relatives funeral. I drive a vehicle with a third row for a reason. My whole family wasn't able to attend said funeral due to my car sitting on their lot. Anyways finally we got to a point where they didn't know what was wrong, Kia "expert tech" couldn't figure it out, so simply they weren't going to "be able to continue to work on it and I needed to call Kia" even mentioned lemon law. My car wasn't a lemon and was a great vehicle UNTIL I brought it into this dealership. Well after MONTHS YES MONTHS of back and forth with Kia's corporate office in CA I was informed that I wouldn't be receiving any of my money I had paid in back (at that point including loan we were over $3k) OR refunded my payments I had made while my car sat at the dealership and I was in a rental. I made 3 payments while driving a rental. To this day my car high idles and jumps when you let your foot off the break. Fast forward to last week 2/10/26 I get a letter in the mail of course from Clay Cooley mentioning an opportunity to get out of my car or refinance. Which either way I'm interested. I call and speak to Kevin. He sets up an appointment for me for 2/14/26 at 9:30 and says if I'm not able to find a new OR USED car I like the we can just refinance. Went in and ended up with a lady who was nice but looked terrified (we did not catch her name) immediately were talking new cars. Ok fine even though I said multiple times I don't want a new one because of the previous mess I ended up in. Whatever we test drive 2 and my messed up telluride is nicer on the inside and all in all a better vehicle. First one I test drove smelled like something under the hood was burning... ok so I told the lady I didn't want to waste mine or her time and to let me know what they valued my telluride at as I really wasn't trying to waste anyone's time. Ok so she says yeah we can totally do that. Then asks if I wanted to get paper work going which I said again I wanted to know the value of my car and that if I didn't find something I could refinance. She said yeah we can do that if we can't find something. Great filled it out and then she starts talking kias again. Well I wanted to look at some used ones I'd seen online that weren't Kia's and all of asudden we had a problem. They ran my credit and then I was informed that I couldn't go to any other clay cooley dealerships with that hard inquiry and only could shop at the one it was ran at. WTF. No "Hey ma'am I know you said you wanted used and not a Kia so you may want to go to another dealership in the franchise" nada. And then once I turned them down on their ridiculous attempt at getting me to sign on a new car that was going to yes lower my payments by $40 bucks a month but start me over at 5 years minimum I'm informed that refinancing really wasn't an option. Livid doesn't describe how I felt cause yet again I "didn't delay and came to see Clay" and was screwed over. Avoid this company at all cost. I am also am looking to go to the news with my experience and stack of documents because HOW. HOW CAN YOU TREAT PEOPLE THIS WAY!!??? Google wouldn't let me continue typing so here I am on Yelp letting the world know!! I've worked my tail off to get my credit right and was done so dirty yesterday that I'm BESIDE MYSELF with how much info was withheld starting with the not mentioning I couldn't go to any other Clay Cooley dealership even though from the moment I spoke with Kevin on the phone I mentioned used OR refinance. And let me tell you how once I said I just wanted to refinance everyone stopped moving LOL. That letter that was sent to me y'all was straight up false advertising and deceptive practice that now only I am going to be feeling the effects of for the next two years.

This was best experience I've had with body shop. They were…read moreso honest, friendly and passionate from the start which followed through until the end with exceptional customer service!

I've been DFW over 12 years. I had always that a dealership is the most trust, but it is not. A…read moredealership is one of the expensive to you because a dealership asks you should change or fix many things. If you don't know about a car, you've followed a dealer's directions. You can save you money if you go to Seeon Auto. Seeon Auto is very "honest" to their customer. If a customer does not need any service (fixing any part you wonder), they check up and say honestly that you can fix next time, not immediately. I experienced fixed my accident (both of front and rear side) car one time and did car maintenance a few times. They contact my insurance company and did all process. I was very comfortable and trust them. The waiting room is very clean and cute design figures with coffee and tea. Especially, 2-3 iphone and android charger lines. If you don't bring your cell phone charger, don't worry. You can use it free with coffee. Would you like to compare to Korean coffee and Americano coffee? Try it there :) They have both.

My wife and I were in the market for a good bike for her (new rider) and me (licensed but new) and…read morewe looked everywhere online and local for our perfect bikes. I always wanted Yamaha Warrior and found one at Dream Machines, so I decided to reach out to them through eBay Motors. Within an hour, Dusty followed up with me and provided me all the answers to my questions and concerns along with forwarding a video of the beautiful Warrior that they had. I inquired about a good beginner bike and he immediately asked me: "How tall is your wife?" - NO ONE had ever bothered to ask that, but as soon as Dusty did, we knew he was a true professional and we wanted to do business with him and his dealership. We ended up getting TWO bikes that day, by phone and the whole process was quick and hassle-free. The next day, the Lisa from their finance department contacted us and went over the finance & insurance options and she too, made it quick, easy and hassle-free. She sent us the documents overnight and we got our bikes delivered right to our driveway that same weekend. From working with Dusty on a Monday to getting the numbers with Lisa on Wednesday, with the help of their awesome management team, our two bikes were sitting on our driveway early Sunday night. Yes, Sunday night. If you're looking for a fair deal with superior first-class service, look no further than Dream Machines of Texas - be sure to ask for Dusty and Lisa. They're the best of the best. Tell them David & Amy sent you.

I've been searching for a Yamaha Niken and even had paid for it from another dealer (that turns out…read morethey "lost" it) I was a bit skeptical trying another dealer but based off the great reviews I called up Dream Machines of Texas, talked to Cadillac and it was one of the simple transactions I've done. No bs, just straight up gave me the out the door price (others might try to get you to go to the shop to talk "numbers") but not this place. Very professional, I put in my deposit to hold the bike and the rest were smooth. What's nice about this place is they even have a 3rd party shipper (for extra fee of course) and get this delivered to my door. Thank you Cadillac and everyone else involved in making this happen.