** (1 Star)**
I…read morepurchased a **2018 Polaris Sportsman 850** from Lone Star Yamaha in Burleson on **July 11**. The salesperson told me it was **"good to go,"** that they moved it in and out every day, that it ran great, and that it only had **365 miles** on it. I also paid **$692 for reconditioning**, so I reasonably believed the ATV had been inspected and was ready to use.
I got home, unloaded it from my truck, put it in High gear, and the **check engine light immediately started flashing and the ATV went into limp mode**. I restarted it, tried again in Low gear, and the exact same thing happened. I tried a third time with the same result.
I immediately called my salesperson. He told me someone from service would call me shortly because they were busy and short-staffed. I even loaded the ATV back onto my truck, ready to make the nearly three-hour drive back to the dealership. **No one from service ever called.**
After my wife called the dealership on Monday, the sales manager finally returned my call. Instead of apologizing or arranging service, he asked, **"Didn't they tell you it was 'as is'?"** He then told me they had owned the ATV for over a year, that he wanted to send it to auction instead of selling it, and that he personally wouldn't have bought it because it was an **"old rickety four-wheeler."**
I told him none of that had ever been disclosed to me. I had been told it was **"good to go."** His response was, **"Well, I don't know what you were told."** When I replied, "You do know because I just told you," he answered, **"Well, it's your word against the salesman."**
When I asked why I had been charged **$692 for reconditioning** if the ATV couldn't even be driven around my yard without going into limp mode, his response was, **"They probably changed the oil and whatnot."**
He also said that because they aren't a Polaris dealership, diagnosing the problem might be difficult. Ironically, a Polaris dealer later showed me that the active fault code can be read directly from the ATV's dashboard without any special scan tool. The code pointed to a throttle-body issue, which thankfully does not appear to be catastrophic.
Mechanical problems happen. I understand that. My disappointment isn't that a used ATV needed a repair. It's the lack of follow-up, the conflicting explanations, being told after the sale that the sales manager wanted to send it to auction, and never receiving the return call I was promised.
I'll let others decide whether that's the level of customer service and transparency they expect from a franchised dealership.
