I was met by the salesman, Taylor Sivils. His demeanor was still influenced by his exposure to the Chinese culture. He was far too polite and honest compared to the many car salesmen I've dealt with over decades. Very quickly, he told me if I did not agree to their markup, they simply will not sell me the car. Considering Honda, and others were charging up to 5K markups, I decided to take their 1K markup, down from the original $1692.00 they initially tried to make me agree to. The one thing Taylor did that I did not like was asking me questions about my income, etc. as if I was applying for financing. I was paying the car in full with a cashier's check. There was no reason for them to fill out the IRS form 8300 documenting/reporting a questionable source of funds. His lame excuse was they had melded the DMV registration form with the financing application form. The creative excuse almost sounded plausible. I told them I was not signing a consent for them to run a credit check on me. If they pull this stunt in all their cash-paying customers, one can just give them any fictional number as an income since it is none of their business to know. Time to see the finance officer, Aaron. A Biblical name, but that is where the resemblance to holiness ends. I was seated in front of what looked like a large iPad covering the entire perimeter of Aaron's desk. I am not that short, but I am not tall enough to see the display on this giant document graphics without my having to crane my neck. Typical of finance officers, they rush you through the signatures before you see anything you shouldn't see. He tried to browbeat me into taking a "service contract". "Why not?", he asked in an irritated manner. "I am just trying to save you some money". That would be a first, for a finance officer to try to save me some money. I saw that the 1K markup I agreed to was apportioned this way: "Cash Price Accessories" for $598.00, " (I presumed the "nitrogen" BS is in that package), "Shadowmark Labeling Theft Deterrent" for $399.00. They sneaked in a "DMV desk" for $31.00. These are all con charges that under normal circumstances I would not agree to. We have a NWO-"orchestrated" car shortage, just like the orchestrated Covid "plan"demic, and orchestrated food shortage. I was asked to sign an electronic consent form. I was not told I had the option of choosing hard copies of the documents. When they sent me the documents, I was prompted to download an app. I did not want to have to download an app risking getting one with a backdoor. This was information they should tell their customers. My brother who fixes computers was able to open the documents without using the password they told me to use, showing their process is "not secure" at all. Among the documents I received was a statement that I had the right to rescind my consent for electronic conveyance of documents anytime. I rescinded my consent. Curtis called me and asked if I wanted to get hard copies of the documents. I received them through Fedex. Still they sent me a second set of electronic documents. My brother who lived in Japan for some years regaled me with stories about how car buying in Japan is not like the way it is here where it is like a sport on how much money the sellers can "con" the customers with. Taylor was the better part of the experience. He drove me to the credit union to get the cashier's check and then he delivered the car to my home. I wish for him a better job where he won't have to sacrifice his integrity before it is completely eroded. The 4 star for customer service is solely for Taylor. The "detailer" was not very detailed; missing obvious scratches on the car. I had to point it out to him. Taylor's pony-tailed manager said a loud "thank you" to me. I did not think it deserved a "you're welcome" The experience did not promote goodwill. That is obviously not on their list of things to strive for. It is alien to the car sales industry in America. read more
