This is a very professional and helpful collision center. They communicate extremely well and keep you informed as to the status of repairs. They have a very customer service-oriented mind set, beyond what one might expect as an industry standard, and I would highly recommend them for repairs. They're great! read more

Called and spoke with Jen she guided me through the process with detail to get my accident repair done quickly, took her suggestion and set up an inspection with Geico. Got my truck here the next day Jen was on top of getting me in and Glen walked me through the process and kept me updated on my vehicle repair weekly. Glen & Jen went above and beyond to make sure my vehicle was repaired correctly, time in shop was about 3.5 weeks but all worth it for the quality. I choose this shop base off a former customer referral and they have a secured parking area. Top notch service and was the best experience I have ever gotten read more

Highly recommend this place. Brought my car in for body work after I was rear ended. Work was done well, everyone that worked here was super helpful and nice, communicated well about the timeline that my car would be done. Will hopefully not need to be back, but if I have body work that needs to be done in the future I will be back here. read more

My favorite F150 truck that I pamper regularly was in an car accident. It was also the first accident in my life so that also made it worse for me. I was scared that it would never look or drive the same. I took my truck to Car Craft and I was reassured that it was going to be okay after all. Jay worked on my truck and returned it to me in Show Room condition. I was so happy with the work from start to finish. Jay takes pride in his work! You will not be disappointed! read more

Where do begin? Between CarCraft and USAA, they made my car good as new!!! First, we are a USAA family, so this is as much a shoutout to them as the fantastic work done by CarCraft! Juan is a pro, and made the whole process easy. I initially had my driver-side door badly damaged in a parking garage in DC in 2018. Downtown is notorious for having mean drivers who will bang up your car and not think twice. Fine. It happened. I figured getting my car fixed at the shop would be a pain and they'd keep my car for weeks on end, and going through insurance, etc... is as pleasant as a heart attack, so I made the dumb mistake of hiring some random guy off Craigslist to do the job in my driveway. He promised me the world, that the dent will disappear and that he had access to factory paint-match sprays, yada yada yada. I was an idiot and thought: "What the hell, sounds good to me!" Initially, it looked great! Fast forward 3 months and the paint began to oxidize! You could see all the paint overspray all the way to the other door! What an eyesore! And I actually let it sit like that until just now - September 2021!! (So now, there was the initial damage done by the driver in DC - AND the shoddy job the Craigslist rando did, that needed repair!!) But I just found dealing with insurance companies in the past to be suuuuch a pain that I actually opted to just live with an ugly car the last 3.5 years! Until finally, my husband said, enough - "We're calling Juan at CarCraft. You won't have to jump through any hoops, just explain what happened to Juan and he'll handle the rest." Sure enough, that's exactly what happened. We called USAA to file the claim. Wasn't a painful process. They told us to drop it off at CarCraft for an estimate. Juan literally took it from there! No hoops. And they had it done in about a week, less time than they initially quoted me. My car looks brand new!!! I'm thrilled! I rolled up to CarCraft and it was sitting in the drive - waiting for me, all washed, polished, vacuumed and everything! I was smiling ear to ear! I don't know why I waited so long to ask CarCraft what they could do. This was the best gift to myself after paying off the car. It feels new all over again thanks to Juan and CarCraft. I can't say enough about the fantastic job they did! CarCraft is also a USAA authorized repair shop, so I recommend other USAA Families go there! Thank you CarCraft!!! (and USAA!) read more

Everything was perfect. The staffs were friendly and very helpful. I will definitely will come back to this business. Thanks

Someone hit my car that I had for less than a month. I took it to Car Craft Collision and within 2 days it looked like brand new. Filns there are friendly and the price was very fair. I would highly recommend them. read more

Came by here on Tuesday with my nanny to pick up her car and was completely floored by the level of customer service I experienced here. To be fair, I had low expectations based on previous experiences at collision centers. The GPS dropped me off on the middle of Backlick Rd when I used the address, but when I dumped in the name it took me right to the door (Not sure what was going on there). We parked and took a quick look around the car to make sure all the tar had been removed from the outside as well as where it had stuck to the inside of the door and made opening the door difficult. They did a good job, there was really only two spots that didn't appear completely tar-free. We went inside to pick the keys up and fill out any paperwork and were greeted by a gentleman named David (or maybe Dave? who I later found out was one of the owners) and he came out to see the car and make sure we were happy. I showed him the tar residue on the driver side door and on the plastic paneling; he immediately went back into the shop to grab a rag, gloves, and the cleaning solvent and went to work right there to make sure everything was removed. I was stunned that he was happy to do it and walked around the car again to make sure no other spots were missed. Talk about exceptional customer service!! He even let us know that sometimes the tar stains he plastic pieces, but if it came back to juts bring the car back and he'd take a look at it again. I was shocked he was so kind and caring. While it isn't super close to me, I know if I ever need the services of a collision center (which, to be honest I hope I never do) I will definitely be back here. The only recommendations I have are to ensure cars are locked while sitting out in the open; I definitely don't think the car should have been unlocked when we arrived at 500 to pick the car up. How long had it been left open? Had anyone else been inside it that shouldn't have? We all know this isn't the best part of town...so it made me apprehensive, but I was told nothing was missing, so no harm no foul...but maybe something management wants to check in the future. The other is phone call service, my nanny was told she would be called when the car was complete; however never received a call, she finally called at 4 to inquire about the car and was notified the car was completed. read more

Second visit to Carcraft. I had a couple of (to me) nasty scratches on my side door. Went in expecting to spend $$$. Tom went out of his way to explain the expensive option but then asked if he could try to remove the damage. Within 10 minutes, he had buffed the damage away, saving me both time, money, and worry. Nice guy, professional work for the second time we needed help. I cannot recommend Carcraft any higher. read more

After many shops told us to make an appointment to come in, we were able to do a walk in and drop our car off the same day! Other shops we visited were very rude and not inviting, Tom was very professional and made us feel comfortable! We spoke to our insurance USAA and other car shops and they highly recommend CarCraft Collision, you can't go wrong! read more

My 2019 car was hit from the rear bumper. I took in to Carcraft collision center. I never to worry about anything the min I took it in. Great customer from the staff. Wilber Palomo and Tom has the ball on the one yard line and ran It in for touchdown on respiring my car. read more

These guys are so nice!! I had to drop off the car and they drove me to the rental shop to pick up a temp vehicle b/c they were backed up in bringing one to me. Carcraft was suggested by my insurance, and my repair is covered by insurance (minus deductible), so I don't mind the cost. (Although, from what I've learned, ANY body work is expensive) They estimated that the work would take about a week, and 5 days later, I should be able to pick it up. And I'll just drop off rental with them and they will take care of returning it. One less stop for me. ---I will post further comments after I see the completed project--- read more

My car was badly damaged in a parking garage and required body work. From the moment I entered the business, it was a great experience. Jan and Tom took great care of me. They were both professional, courteous, knowledgeable and extremely kind. While my car was undergoing repairs, I received regular updates on the status of the parts order and the target completion date for the repairs. My car was actually ready earlier than expected. This shop will always be my go-to or recommendation for body work. They are awesome! read more

I had an accident last week, obtained an estimate and I dropped off my car today for repairs. Repair completion in only 3 days. We are repeat customers and were pleased that Juan is still performing estimates. Professional, friendly, and quality work. Car rental agency was busy today so the Carcraft owner dropped me off to get rental car. That's service! read more

It's never a fun time when you get into a serious accident two hours from where you call home. You're not familiar with the area, don't have your trusted body/mechanic shops available to you, so you truly never know if you're going to be in good hands, but I am so incredibly happy with my experience with CarCraft. I was in a rear-end collision in early May of this year that caused $18k+ worth of damage to my vehicle. CarCraft was recommended to me by Progressive as they are a preferred shop, and I have to admit, I was skeptical. But from the very beginning, it was a wonderful experience. This shop has amazing communication and kept me informed every step of the way. David was so great, communicating with me, getting me photographs of my vehicle when I couldn't get them myself for insurance documentation. They were incredibly responsive when I emailed them every time. I was updated with any changes in timeline, updated when parts were ordered and had arrived, and never did I feel like an inconvenience. They were very helpful with keeping insurance and Enterprise up-to-date on where they were in the repair process and I often felt like my vehicle was the only vehicle they were working on. They were understanding of how far away geographically I was and were patient when I couldn't come right away to pickup my vehicle. Upon pickup, I was greeted by Tom and Wilbur who were very pleasant, friendly and helpful. Wilbur brought my car around and left it running so it would be nice and cool when I got in it. When I asked how far Enterprise was to drop off my rental, they offered to take care of the rental return for me to save me time and inconvenience! How amazing is that? All they cared about was that I was taken care of. My vehicle looks great and feels like it was never in a serious accident. If you're needing repair work in Northern Virginia, I cannot recommend CarCraft enough! Thank you for doing such a wonderful job and making an incredibly stressful experience easier! read more

Met my expectations and made sure things were carefully inspected. I will recommend them if you need your car damage repaired. Overall the service was great! Glad I did my research first. read more

Juan and Tom went out of their way to ensure that everything with our car and insurance was taken care of. Even with my car insurance giving me a hard time, Juan stepped in and helped get everything taken care of. Tom was very kind and provides top notch customer service. Really thankful for Car Craft Collision! read more

I had an unfortunate accident where a guy literally drove his car into the front left side of my car. Worst! Luckily, my insurance led me too CarCraft Collision Center and the gents over there took care of me in no time! Had my car ready in about 5 days, hand washed and freshly vacuumed! Big thanks to Tom and the rest of the staff over there. They're really good people. Highly recommend them. read more

So we took our car to Carcraft Collision Center because it was approved by our insurance company for repairs after my wife was rear-ended by another vehicle. Carcraft installed the new rear door on our vehicle and replaced all the motion sensors, etc. 6 months later we had to take the vehicle back to them because we took the vehicle through a car was and noticed water pouring into the back of the vehicle because they didn't mount the rear-door properly. Fast forward a few years and we go to open the back of our vehicle one morning and find it suddenly won't open more than a foot or so. No idea why, but luckily our insurance company is wonderful and guarantees all work on our vehicle for life. So we've moved away from Woodbridge (military family) and take our car into a new shop to be looked at. Thankfully because this is what our insurance calls a "corrective repair" Carcraft will be the one billed for steps needed to fix this fiasco. I just got called by the new collision center and come to find out that not only did Carcraft NOT order a new spoiler for the rear of our vehicle (where the windshield wiper assembly, etc is contained) and instead just reused the old one - but rather than mounting it properly - they just GLUED IT ON. The location we're at now had to literally take an air chisel and chisel the spoiler off because it was just glued in place rather than properly mounted. Way to go Carcraft.... WTF?!?!?! I'm so glad that Carcraft is going to be charged for the corrective repair of this horribly shoddy work. Maybe next time they'll take the time to fix it right the first time instead of trying to rip a customer off with poor quality repairs. read more

These guys are the best! I've been to other collision shops in the area, but Carcraft exceeds them all in customer service! Very friendly and accommodating folks! Thank you Tom, Wilbur, and Juan! -Stacy read more

I was rear ended by an uninsured motorist. My insurance company referred me to a different place nearby that didn't have the best reviews. I was told by friends CarCraft is the best. So I chose CarCraft. They made the entire experience a joy from start to finish. They put me in my rental and had me out the door in minutes. They kept me notified of the entire process and had my car finished 3 days ahead of schedule. I picked up my clean, beautiful car this morning. It looks brand new again. Best experience I have had. They are true professionals. The customer service is outstanding. They treat you like family. I highly recommend them. I will never go anywhere else. read more

This place is awesome! I was unfortunately rear ended and took my car here to get repaired. They did an excellent job, helped arrange with enterprise rental car and even offered some great advice. Thank you Tom and Juan for the wonderful service! read more

Had our truck repaired here and they did a fabulous job, repaired it when the insurance company wanted to total it. The truck looks great (clean!) and they did a great job. The people work there are friendly and hard working! read more

First and foremost, "exceptional customer service." Everyone there asked if I was being helped. That is the key to having a successful business. Secondly, my car was damaged on the left side and Carcraft did their magic. I compared both sides and all is identical. Well, the left side looks newer. Lastly, I would recommend 100% Carcraft to any and everyone. I am very pleased with their service. read more

I dropped off my vehicle at Carcraft for a repair after being involved in an accident a week ago and received 5 star customer service! The guys over at Carcraft repaired my vehicle in less than week, called me and let me know when it would be ready for pick up, and even checked in my rental car for me. Not to mention, they washed my car and left it spotless. I am truly impressed by their outstanding customer service. They are all so polite and professional. Accidents are a pain to deal with but getting my vehicle repaired by Carcraft was a painless and enjoyable experience. I'm definitely contacting Carcraft for my future body shop needs, they are so amazing! read more

I had an excellent experience with Carcraft Collision Center. They were extremely polite and friendly and very timely. My car looks wonderful! read more

We've been using CarCraft for years. Juan always goes out of his way to make us happy. Tom also adds the conveniences that make getting your car fixed after an accident so much easier. They stand by their lifetime warranty. My husband's truck had damage fixed 10 years ago and when the paint started looking funny, the repainted it without question and it looks brand new. Such kind and friendly people that will do anything for you. Highly recommend!! read more

Juan has been great to deal with. My 4Runner was rear ended and he has been great helping me all along the way. The facility is very clean and everyone is very professional. I would highly recommend this place. read more

BEWARE!!! this place is incredibly unprofessional! its taken my car over 2 WEEKS to get repaired and for minor damages. The day they call me to tell me my car is ready they call me 30 Mins before they closed for the weekend... Then Monday comes I go to pick my car up and it has NEW DAMAGES that didnt even exist when i dropped it off!!! & To make it even worse the damages my car was there for were done HORRIBLY! there were bubbles all in the paint on the FENDER & on MY RIM. LIKE WERE THEY TRYING TO PULL SOMETHING OVER ON ME!!! LIke they were actually going to return the car to me like that So then Juan so ...OH Mama Im so sorry, well fix it,, 2 days later i go back the rim is good and the paint job is better, but there are still dings from the new scratch that appeared while at there location and damage to my driver passanger door!! I CANT BELIEVE THIS PLACE IS USAA APPROVED!! I hope after this they are NEVER because if anyone went thru this I would totally feel for you. USAA has much higherstands than this so Im in SHOCK THIS IS EVEN HAPPENING. This place turned me from Patient person to COMPLETE PISSED!!! This is my first YELP REVIEW EVER and unfortunatly its not a good one.....and as if it couldnt get any worse!!! im still waiting for my $100 dollars from ENTERPRISE that i wont get back until after CARCRAFTpays the bill for extending my rental because my car was still not ready the second time i came to pick it up. IF U READ ALL OF THIS PLEASE STAY AWAY! UNLESS U want HORRIBLE SERVICE!!!!! OH and to make it even more FUN this SHOP doesnt communicate with the MANAGER so if you ask for him he will tell you he has no idea about whats going on. COMPLETELY USELESS & INCOMPETENT read more

My coworker recommended Carcraft Collision to us but she did not tell us just how wonderful they would be! What an amazing collision repair shop! Our Corolla was rear ended and we unfortunately had to work with the most incompetent insurance company on the planet. Carcraft worked diligently with the insurance provider to ensure I received every last penny. Carcraft constantly kept in contact with us over the month and a half ordeal, taking us through the entire claims process and answering all of our questions. They responded to phone calls in a timely fashion and acted professionally throughout the entire saga. Our car looks amazing and we couldn't be happier with all of their hard work. I strongly recommend their services to anyone who needs collision work done! read more